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Acqua Recovery

4.7 Excellent (63 Reviews) |
8442947697
Utah (UT) > Midway, UT
/
4.7
Excellent
(63 Reviews)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
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100 N. Johnson Mill Road
Midway, Utah 84049
8442947697

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Private/Secluded

Facility Highlights

Joint Commission Accredited

A lakeside setting of mountains, streams, and waterfalls

Addressing trauma and core issues with the best science and research available

Philosophy

Comprehensive evidence-based, personalized care provided in a safe, compassionate setting.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Dr. Terry Sellers
M.D. Addictionologist

Terry Sellers is originally from Clearwater, Florida and has lived in Utah for 21 years. He received his BS and MS from BYU and his MD from St. Louis University School of Medicine. After his own struggles with addiction, Dr. Sellers has been clean from opiates for 14 years and is now Board-Certified in Addiction Medicine. He loves helping people achieve their true potential and his favorite quote is “A ship in harbor is safe, but that’s not why ships are built” by John A. Shedd. Those who know Doc know he is a huge sports fan, music buff, and golf fanatic…His teams include the Dallas Cowboys, Baltimore Orioles, St. Louis Cardinals, Boston Celtics, and Detroit Red Wings. He’s also been to the Master’s Golf Tournament 3 times and owns 115 golf shirts.

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Clint Tolman
Executive Director

Clint has spent the last decade caring for patients in need. He began his career as a physical therapist assistant helping patients manage their pain and better their lives. His days in Physical therapy eventually led him to the world of recovery. Clint cares deeply about creating an environment that promotes positive change through recovery. In his spare time he can be found either watching or playing sports. He has been an avid supporter of Sober Softball League, he helps coach a high school girls basketball team and is a die-hard Yankees Fan (Don’t hold it against him, he was raised this way from birth) He also enjoys spending quality time with his three dogs and family.

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User Reviews

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
5.0
Excellent
Sadly, I had to come to Aqua twice, as I suffered a major relapse after a year and a half. However, Aqua is an amazing place. If you are willing to put in the work, they are willing to challenge you. If you need a softer approach, they can do that as well. I took my addiction head on the second time and was challenged to stay longer, I wish I had. Their outreach is terrific and during my relapse, they were ready to welcome me with open arms and zero judgement. Though you attend AA and NA meetings, you choose you recovery path, for me it was Refuge Recovery. The food is amazing and often you are a part of preparing it! Eat breakfast looking over the waterfall as the deer munch away and the ducks dabble in the pond below. They keep you busy from morning until night; and for me at least, that is a good thing. Idle hands....... I rocked my recovery as hard as I could. I saw others not do so well, if you go to Acqua and lament the way the staff don't allow you to "do what you want," or "treat you like a child." Well my friend, just remember how well your choices have gone so far; there is a reason many of the employees here are in Recovery themselves. They've made decisions that have led to continued sobriety; perhaps listen to what they have to say. Leave the ego at home and you will blossom here; drag it along and you only hurt yourself. The facilities are amazing, the was a Mill in the Mid to Late 1800's and you can feel the history. The beds are amazing, gas fireplaces in your room, waterfall showers, jetted tubs and some amazing views! The grounds are stellar, with paths meandering here in there allowing for privacy when needed. There are geese, swans, ducks and songbirds galore. Groups are held often and can be challenging but also life-altering. Again, leave your ego at home and you'll be amazed what your fellow "Aquanauts" will teach you. I appreciate the fact that Aqua doesn't handle these groups with kid gloves. I've been in 2 IOP's and the groups are sterile and stifled.........not at Acqua. Here they encourage you to let your true emotions come to the surface. It can be hard to hear some things about yourself; there are often tears, but I found these peer comments to be more powerful than I could have imagined. Come ready to learn. There is high turnover, but I've come to learn this is common in Rehab facilities. If Aqua is reading this, my only slightly negative comment is to spend some more funds on Recreational Activities. I know we are in rehab, not on vacation, but I was amazed at how the group was always brought closer together during Rec. If you are looking at Residential Rehab my friend, don't hesitate, strike while the iron is hot. Save your life, act now. I can solidly recommend Acqua. ND
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5.0
Excellent
They have an amazing treatment team, therapist and facility I will refer it. Strength: The location there is something special about that place and anyone who came along before and after my 90 days all felt the same about that. Weaknesses: Billing and short staffed at times.
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5.0
Excellent
Everyone there was of the highest caliber in their area. I was well equipped with the tools and confidence to continue my journey of recovery.
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4.7
Excellent
Very good staff. Unfortunately a lot of turnover, but they are all very well trained and compassionate.Good staff, good groups. A little bit too much �cafeteria� style treatment. Dual diagnosis is good, but it�s hard to incorporate so many treatment modalities all at once, at least on a 30-day stay.
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4.7
Excellent
My stays here at acqua were some of the best i have ever experienced at a treatment facility. being so strong in sobriety stuff... it has got a little not personel
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4.7
Excellent
Very thorough and thoughtful of you and your problems and giving tools to live in the world sober. Understanding and healthy activities. Some staff unprofessional and arrogant.
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3.3
Good
I enjoyed my stay at Acqua but I felt the staff wasn�t all properly trained to work in a recovery cebter. Location. Staff were not all properly trained.
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5.0
Excellent
Even though it was a hard experience the facility made it as comfortable as possible. I truly belive it was meant for me to be there and had I continued with the rehab I attend at first it wouldn�t have been as successful. Staff was very nice, understanding and compassionate
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5.0
Excellent
Well I'm still sober and I attribute it to Acqua recovery
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5.0
Excellent
Very healthy and active . Made a huge difference to have staff in recovery as well.
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4.7
Excellent
Medical care by the doctor was very poor
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5.0
Excellent
Such supportive and amazing people! The best treatment center I've been to (out of two).
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5.0
Excellent
We give the best individual treatment.We really care about the people we help
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5.0
Excellent
The best thing I ever could of done, staff was amazing, the place was more like a high end retreat, the rooms were awesome, huge jetted tubs, always something fun to do, the food was top notch, I would give it all 5 stars, don't get me wrong it was not all fun and games, it was rehab, you put in the work.
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5.0
Excellent
If I ever needed help again this is where I would love to go back too.
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5.0
Excellent
I would highly recommend this facility to anyone who needs treatment for substance abuse. It was a complete game changer for me and has provided so much help in my road to recovery!
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4.7
Excellent
It was one of the greatest experiences i had in my life
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5.0
Excellent
It’s been about 6 months since I graduated from Acqua and I couldn’t ask for a better life. I had previously attended an IOP in San Francisco and a residential center in Tucson. Both had regid treatment programs that didn’t suit my needs. Acqua is different. They listen to you and value your input in your recovery. Besides having top notch specialists, Most treatment centers with cross or co-addiction programs treat one before the other, but Acqua worked with my PTSD/depression from day one knowing to be successful, I needed to dal with them together. ALL the staff really cared for everyone. From the chef making my favorite breakfast on my last day to the housekeeper providing extra face cloths. Nothing is too large or small for them to consider. Treatment length is also a strong suit with Acqua - I knew I wasn’t ready to leave at any specified point in time and my treatment team worked with me to give my recovery the greatest advantage possible. EVERYONE truly cares and the setting couldn’t be more perfect. I actually loved the place! I live in California, but recently visited as I know I will always be part of the family. They really care about me and the feeling is mutual. No corporate rehab can ever compare!i I hope I’ll never need it, but i know that if I need a tune-up, I’ll be accepted with open arms!
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2.0
N/A
Frustrated with the approach to dealing with the real issues verses an obsession with maintaining an image. Very little substance in actual treatment, manipulative by promoting a spa like experience but anyone who’s been serious about recovery knows the pain and work that goes into healing. The executive director seems totally incompetent and far to inexperienced and childish for his role. Just thought I would put in my 2 cents seems to me that they only want your money little concern if your life is saved from your addition. Buyer be ware many of these places are this way be carful to prayerfully choose a location that’s morality and ethics always come first.
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5.0
Excellent
kindness uderstanding and patience.i would recomend this program for anyone who is comited to recovery
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Official Facility Response
Thank you for the feedback! We strive to come from a place of compassion and it means the world to us when we hear about it. Stay committed!
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5.0
Excellent
Finished 70 days. Completed other programs with little efficacy. This time is different thanks to Acqua!
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Official Facility Response
We are thrilled that you were able to complete 70 days with Acqua and know you can do it! Thanks for trusting us enough to go on the journey.
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5.0
Excellent
A lot of different types of programming. Great accommodations. Amazing therapy. I felt a great sense of community here at Acqua. The staff always had my best interest in mind and were easy to go to. The residents really get to know each other well and are all very encouraging. This was a lot different than what I expected out of rehab. I would definitely recommend Acqua Recovery to friends or family.
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Official Facility Response
Thank you so much for the kind words BG. We work so hard to meet the needs of our residents, and it is awesome to hear that it was a great experience for you in your time of need.
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5.0
Excellent
Groups programs really dig inward of yourself. A very relaxing pleasant surrounding.Never thought that a recovery center could be this enjoyable. I choose from day one, that was going to put my all into this great program. And I feel that it has gave the help in the way need it. I am very happy with the treatment that I have received.
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Official Facility Response
Hey John, Wow, thank you so much. Our goal is to surpass the expectations that people have when they come to Acqua for help. Your commitment to give your all is such a major part of the recovery process. Keep up the good work!
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5.0
Excellent
Strength: communications I really enjoyed my treatment it never was boring
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Official Facility Response
We love to keep our residents on their toes and engaged throughout their time with us. Thanks for the kind words Danny!
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4.7
Excellent
everything was a strength in my recovery. I showed up ready to change and putting in the work has made me felt confident again. Some of the food is undercooked music therapy is essential and some group members arent living up to there potential
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Official Facility Response
Hey TH, thank you very much for the review. We are so happy to hear that you enjoyed your time with Acqua. Your buy-in is just an absolutely massive part in your recovery so you should be congratulated for that. Surprised to hear about the undercooked food, we take a great deal of pride in our nutrition program so we are surprised to hear about anything negative but we will continue to strive for improvement in everything we do.
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3.7
Very Good
staff were great. nutrition was a downfall. the staff and residents were an important part of my recovery
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Official Facility Response
We really appreciate your feedback GZ. We are shocked to hear about your dissatisfaction with the nutrition aspect of your stay with Acqua. The menu at acqua is designed to support patients’ physical and mental health and is a key component in acqua’s overall recovery values. We use high quality, organic, nutrient rich foods when preparing all meals and snacks! acqua celebrates a garden to grill philosophy, involving patients in the organic garden culinary programs. Patients learn about the relationship between nutrition, lifestyle, and addiction through the Pro-Recovery Diet©.The menu at acqua is designed to support patients’ physical and mental health and is a key component in acqua’s overall recovery values. We use high quality, organic, nutrient rich foods when preparing all meals and snacks! We take all opinions to heart and will absolutely continue to evaluate all aspects of our facility in order to provide a better experience for all of our residents in the future.
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No Rating
Groups, Recreation, One on one therapy, cleanliness, Nutrition were strengths. This treatment center has impacted my life in a huge way
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Official Facility Response
So amazing to hear about the impact our team/facility have had in your life AM. Our goal is to change lives in a positive way so thank you for giving us that opportunity! Thank you.
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5.0
Excellent
Excellent staff, chefs and residents. They need to update the website. Some of the things on there are wrong. Enjoyed the staff, they were easy to approach and talk with. Keep up the good work.
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Official Facility Response
Hi BL, thanks for the heads up on the website, we are always making changes and improvements and do our best to keep everything up-to-date. We will review and make sure things are updated. Keep up the good fight!
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5.0
Excellent
strong in therapy and life skills. Weaknesses: none. this is an amazing place that helped me get my life back i owe them everything for saving me
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This is why we do what we do. Thanks for the amazing review Jordan, you rock!
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5.0
Excellent
Strengths: Comprehensive treatment model offered to residents. Intensive Outpatient Program. Sober Living Support Individualized treatment programs Facility & Grounds. My son has maintained 20 months of sobriety having been a resident at Acqua. He's alive and committed to his sobriety.....there is no better experience than that from a parental perspective. Thank you, Acqua!
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Official Facility Response
20 months of sobriety, that's awesome! Please give your son our love. Thank you for your dedication to him and his sobriety and for allowing Acqua to play a role in his life. There is nothing better than hearing about our residents success!
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5.0
Excellent
Flexibility and family -based treatment were strengths. Weaknesses: none This is my employer. It's a safe place. I look forward to coming to work every day.
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5.0
Excellent
Solid programming, supportive and safe environment Smaller,.. Fewer staff, a lot of turnover with staff Great food, great therapy, some inconsistencies with policies,.. Or Changes in policies.
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Official Facility Response
Hi SL, and thank you so much for your comments. Our goal has never been to be the biggest treatment facility, instead we want to be the best. While turnover of staff is inevitable we believe we have the best.
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4.7
Excellent
Knowledgeable staff, friendly inviting staff, comfortable and gorgeous surroundings A weakness was that it was sometimes short staffed Fabulous national options, fun outings on Rec day
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Official Facility Response
We agree with you on the facility and surroundings Kp, it is absolutely beautiful! We take a lot of pride in our Recreational Therapy and our options are nearly limitless given where our facility is placed. So happy you enjoyed that aspect of your stay. We are always looking for ways that we can improve so your comments about sometimes being short staffed is something we will continue to monitor.
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5.0
Excellent
Everything was great.
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Official Facility Response
Short and sweet... Thank you!
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2.0
N/A
This place is just a marketing ploy to take your money and run. The marketer is genius in texting and calling endlessly when we were in crisis with our family member. Then you never hear from them again. They took our $20,000 + up front and then that is the extent. They promised dual treatment and assessment and none was provided. This place is a complete fraud....Replies to our calls and emails since have never been answered. STAY AWAY. They seem to care when you are most vulnerable and then leave you a lot poorer but more importantly they don\'t give a hoot about the person in crisis.
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Official Facility Response
CH, please know that we take all of these reviews very seriously and are constantly working to improve our processes, treatments and communication. One of the most difficult aspects of what we do is interacting and communicating with family in situations where our resident does not agree to an ROI (Release of Information) which allows us to pass information along to family members. In these situations, we would be in direct violation of HIPPA guidelines so we can not risk that. The vast majority of our residents have a great experience with our staff, clinical team and facilities but there are times when the process just does not work and it is heartbreaking when that is the case. We can assure you that we do not take these reviews lightly and will continue working hard to improve.
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5.0
Excellent
Strengths: Professional, Properly Coordinated, Great Location Weakness: Reducing Wasted Time Great People To Work With To Have A Good Aftercare Plan With Company
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Official Facility Response
Hello VMS, we so appreciate your comments. We take a lot of pride in our after care programs and planning because it is a vital aspect of the recovery process. I'm so happy you appreciate that and hope you stick with your plans! Down time is another vital part of the recovery process. We try to keep our residents active and engaged, but so much of life and recovery is learning to deal with and enjoy those times where there is nothing "planned" so we try to incorporate that into our therapy. Of course we are always tinkering with our programs to get the absolute most out of our time with our residents.
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4.3
Great
Meals were great.
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Official Facility Response
Was there anything we could have done to improve your stay with us? We are always surprised when our ratings for Accommodations & Amenities is less than a 5 star.
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4.7
Excellent
Staff is great, beautiful location. Location is far for some. Staff is friendly, food is great.
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Official Facility Response
Hi CR, and thank you for your ratings. I suppose there is a price to be paid for our location being as beautiful and natural as it is, and that is the fact that we aren't in a big city, but hopefully it was worth it for you and your family. We are only about 45 minutes from Salt Lake International Airport.
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5.0
Excellent
Staff, beautiful environment None Beautiful facility, great staff, different approaches to recovery.
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Official Facility Response
Your comments and ratings are greatly appreciated EL.
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3.7
Very Good
Beautiful location. Peaceful setting. Disorganized. Too much employee turnover. Lack of boundaries with patients. Too much non-therapeutic interventions (watching tv, cell phone use etc). Acqua is a treatment facility with potential to be great but they are not there yet.
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Official Facility Response
Thank you so much for your thoughtful review MJ. We are constantly searching for ways that we can improve our facility and processes. I'm sorry if it felt disorganized at times, that is something we never want. We try to have a plan in place every single day for every patient, and sometimes that plan is down time. It is a delicate balance because we never want it to feel like there is no plan in place, but it is also important for our residents to have down time and learn to enjoy that freedom. Having said that, we take this review to heart and will do all we can to make all aspects of Acqua better in the future. We want to be great so thank you for your honest response!
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4.7
Excellent
Strengths: Recreation Program, Nutrition, Holistic Approach, location
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Official Facility Response
Thank you for your kind words KMK. Is there anything we could have done to improve your rating for treatment effectiveness?
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5.0
Excellent
Safe and comfortable sanctuary where one is able to stay for extended periods of time because of how beautiful the place is. This allows one to receive the needed treatment required for recovery. New facility that hasn't yet become broadly known. When people visit it, they will be impressed. Wonderful people make up the staff and are fully invested in helping people through their recovery.
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Official Facility Response
Wow JM, thank you so much! One of the first things we hear when people visit Acqua is that they can not believe how beautiful and peaceful it is. We are truly blessed to have such an amazing location that will take your breath away. As you said, our staff is fully invested and honestly dedicated to the recovery of our residents.
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4.7
Excellent
Excellent environment, excellent healthy food, staff cares about patients.
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Official Facility Response
We appreciate your kind words and strong ratings!
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5.0
Excellent
Strengths: Continuum of services Support for long term recovery-Life Planning Community outreach Diagnosis Personalized/Tailored treatment programs Faith based treatment options 12 Step treatment options Insurance based affordability Anonymity Confidentiality & HIPA N/A Acqua Recovery offers a continuum of services that includes Detoxification, Residential Treatment, Aftercare and Maintenance, and Intensive Outpatient services; all of which are high quality. The transition from one phase to the next was seamless and the effectiveness of the Recovery Management Model that is implemented has resulted in 20 months, to date, of recovery! The commitment to the integrated counseling and treatment for the entire family, which we all know that addiction has collateral damage, addresses the needs of everyone with one goal in mind...successful recovery and life long sober living! Acqua Recovery is truly a sanctuary of healing and hope.
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Official Facility Response
First things first CJB, congrats on 20+ months of recovery! This is why we do what we do! There is really nothing I could add to your review, it is exactly the way we want our residents to feel. Our sincere hope is that everyone can have the same kind of experience and change that you experienced.
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4.7
Excellent
This facility was great.
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Official Facility Response
Thank you! We love our facility!
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No Rating
Location is beautiful, the chefs and food are amazing, but the clinical team and staff team are never on the same page and are very inconsistent with things they say or do. Wouldnt recommend it.
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Official Facility Response
Jordon, we are so sorry to hear that your stay with us was anything short of transformational. Our staff, including the clinical team, are in constant communication and discuss every one of our residents in detail so we are surprised to hear you say that it seemed as though they were not on the same page. We work hard at having "one voice" so to hear your comments is tough. However, we take this very seriously and will continue to tweak our processes to ensure that this will not happen in the future.
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3.0
Good
They are engaged with the family when in crisis only. The marketer engages in texts galore with you when trying to get you or a family memeber to Acqua, takes your $20,000 + up front and then that is the extent. They promised dual treatment and our daughter never received any psychological help or assessment. She only saw an unskilled therapist 2 times a week. They claimed they were individual based and yet therapy 2 hours a week is unaccceptable. Concerns were never addressed. Replies to our calls and emails were \" The therapy team\" will get back to you. What team? This place is nothing more than a glorified retreat that are vultures for your money and communicate only when trying to get your loved one admitted. They provided no follow up for after care or plans and no communication what so ever. We asked for a family facetime with all during our daughter\'s stay and it never happened.
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Official Facility Response
We are so sorry to hear this GH. We take great strides in being supportive and attentive with everyone we work with. We communicate with all of our patients weekly about their needs and if they are being met. We are not sure how we missed hearing about any of this during your daughter's stay and we are sorry for that. We strive to always include family in a patients program unless the patient has opted out of including them. Your experience is certainly something we want to review and see where we can do better.
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No Rating
Acqua Recovery gets my highest review as a parent. One staff member in particular goes out of his way to help. His interest is personal and does not end when they leave. The setting is amazing!
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Official Facility Response
Hello ts and thank you for your review. We are overjoyed to hear that one of our staff members stood out to you in such an awesome way. Our hope is that all of our staff leave the same impression.
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5.0
Excellent
Life Changing! The most caring staff I\'ve ever had the blessing to meet. Money cannot pay for the priceless experience you have here. I would recommend this place to anyone including my family.
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Official Facility Response
So exciting to read this V.M.! We do what we do so that we can help people change their lives. People come to us in some of the most dire circumstances of their lives with a hope that they can gain back their freedom from addiction. We are the ones who are blessed by you and others like you who have given us the opportunity and honor to be a part your journey. Thank you and keep up the fight!
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4.7
Excellent
Finally a program that customizes treatment for each client. Some staff hold firm boundaries and others are more lax. Rules are rules. Acqua can manage a client from the initial detox to eventually a sober living. Plus Acqua has a strong alumni program that offers support and a sense of community.
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Official Facility Response
Hello Carol, thank you for your great review! Every person is different so we believe every person's treatment should be different. We try to utilize many different philosophies so that we can focus on what is working for each and every person. We are so proud of our alumni and never stop supporting them in their ongoing journey to recovery!
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4.7
Excellent
Nutrition program was a strength. Great staff and community. Amazing facility. The grounds are gorgeous everyone loves the views.
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Official Facility Response
We couldn't agree with you more C N, our facility and location are amazing! Working at Acqua on a daily basis, the views never get old. Thank you for your review. Please let us know if there was anything we could have done to make it even better.
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5.0
Excellent
12 acres of land with many water features on the Provo River. Very Spiritual place. 12 step neutral. Very high emphasis on health and nutrition. Treatment is very specific to the individual. Evidence based treatment. Wide range of therapeutic backgrounds and strengths in staff. I love the mountains and Acqua was a great place to connect spiritually. The staff treasured me with dignity and compassion. From initial contact with outreach to my therapist and the chefs. This place turned me around 180 degrees in life and for that I will be forever grateful. Thanks Acqua!
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Official Facility Response
No Bobby, thank you! It is a joy for us at Acqua to see people change their lives and become who they want to be. Recovery is an all encompassing process that includes the physical, spiritual and emotional well being of our residents. We could not be happier to hear about your experience and success!
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4.7
Excellent
Staff who care about each individual and their well being. Beautiful location environment. Multiple therapeutic modalities Communication struggles. I see miracles happen in patient's lives at Acqus Recovery
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Official Facility Response
What an awesome statement MAP! "I see miracles happen in patient's lives at Acqua Recovery." Miracles really can happen when our residents have the drive and desire to follow the plan and buy into their potential. We try to provide the tools and map (no pun intended) for our residents to achieve their dreams of recovery, and when it happens it is nothing short of awesome.
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5.0
Excellent
Duel diagnosis-holistic healing. Location was an issue. AcquA recovery is an outstanding duel diagnosis holistic healing facility that provides quality care for clients for the treatment of addictions.
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Official Facility Response
Thank you for your rating Francine. We believe in the healing of mind, soul and body at Acqua, so many times that includes addressing more than just chemical addictions. We are a little out of the way, but we believe it is well worth the trip.
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5.0
Excellent
Location and property, clinical and non-clinical staff, patient-centric treatment model, tailoring treatment to individual, organic and pro-recovery diet, multiple different recovery based program options. As soon as I stepped foot through the doors of Acqua I was welcomed into a family; I was treated with dignity and respect. It was the first time in a while I felt like I belonged. This created a feeling of comfort and security, which was exactly what I needed to be able to take an honest look at myself and deal with all the wreckage I had caused and had been carrying with me for so long. At Acqua I found love and support helping me to plant my roots in the ground and grow. I learned how to love myself again and to recognize my own self-worth in this world, and for that, I am forever grateful.
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Official Facility Response
Such an awesome testimony Matt! When people walk through the doors at Acqua, they are not only treated like family, they ARE family. Learning to love ourselves again after the agony of addiction is one of the most difficult steps in the recovery process. Learning to let go of the pain of the past and looking to the future with bright eyes and new hope is vital to everything. We are forever thankful to you for allowing us to play a role in your recovery Matt!
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5.0
Excellent
Staff, program, food, nutrition were all strengths.
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4.0
Great
Caring, compassionate staff. Comfortable accommodations in a beautiful setting. Excellent food. Amazing therapists. Willing to make personalized accommodations. Easy access to care via marketing/admissions persons. Great Family Days. Building maintenance sometimes lacking. Some policies seem a bit overly controlling. Lack of timeliness in getting medication from pharmacy. Overall good.
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Official Facility Response
Thank you for so many great comments DR. We walk a fine line with policies and freedoms sometimes and we are always evaluating the benefits of more "freedoms" versus additional controls. We appreciate the feedback.
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4.7
Excellent
good healthy meals,nice rooms,individual recovery, very good staff but not enough staff. Acqua is a very good facility and very individualr recovery based
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Official Facility Response
We are humbled by your kind words ND. We take great pride in treating every single situation uniquely and we are so happy that came across for you.
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5.0
Excellent
Well educated clinical and administrative staff. Beautiful location and facility. Top notch nutrition. Accommodating and individualized care. New and learning while growing. Loving staff who go above and beyond to meet the needs and care for patients.
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Official Facility Response
Hello KMK, and thank you for the wonderful review. We believe that "above and beyond" is something that should be expected and executed on a daily basis with each and every single one of our residents.
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5.0
Excellent
Individualized treatment; compassionate staff. Frequent change in policies This is a great and caring environment
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Official Facility Response
We love passing along reviews like this to our staff. We always want to be known as a caring team!
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4.3
Great
The food is great! Individual care plans were also a strength. Weaknesses: communication, consistancy with rules.
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Official Facility Response
Thank you YY for your review. We love hearing about our strengths and how they impact people, and we take the weaknesses very seriously. We are always working on our communication and implementation of rules for all of our residents.
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5.0
Excellent
Compassionate and caring staff. Amazing facility. Experts with trauma. newer facility. Acqua is intimate and committed to patient-centered care. They are empathetic to the needs of their residents and willing to see beyond behaviors.
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Official Facility Response
Thank you for the wonderful review James. We see our facility being beyond compare and a place of healing and recovery. Our staff is fully committed to our residents and seeing them become the people they are destined to be.
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5.0
Excellent
Beautiful setting, resort level amenities, safe environment, compassionate staff, and diverse program. Newer facility. They go above and beyond in serving the residents and their families.
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Official Facility Response
We greatly appreciate your review AH. We take our role in the recovery of our residents very seriously and hope everyone that comes through the doors at Acqua feels the same way as you do.
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