This is an updated review. After reading this description of BWR. The knowledge that Dr. background is not in counseling but rather in finance adds to my following critique. BWR’s own page states background in startups. In clinical setting, addressing someone as Dr. implies that person is a Doctor in medical or clinical field. My new understanding of founder’s motivations shines a fresh light on the changes that are reported below. This is only meant to share my comparative personal experience. Please take from this review as cautionary warning, review as many treatment centers based on client’s opinions and not self-sponsored reports.
I was a client here back the beginning of the year. I had a phenomenal experience then...I relapsed and decided to return. I whole hardheartedly regret my decision. BWR's choice to take clients straight out of jail and prison changed the entire community dynamic. This is not say these clients, and not all, don't deserve help. Both in the clinical environment and the housing situation, staff were ill-equipped to handle the change in the social norm. More group "process" time was spent on jail house law than therapy. For clients that haven't been to or don't come from that background, BWR is doing them a disservice. . Additionally, BWR was in transition between medical staff and a physical location change. The transition, in my opinion was the focus not patient care. The latter should be penultimate.
On multiple occasions a supervisor that would allow clients into private office and were accommodated preferential treatment. This is not true of all staff, Senior/Director staff was great. I my opinion, having clean time, doesn’t make you an addiction counselor. Having gone thru treatment may add a layer of empathy. The “You are in rehab, not on vacation” as a response to complaints about the quality food and lack of options doesn’t evoke a sense of compassion.
If BWR presorts to have a holistic approach to healing, then dietary conditions are deplorable. The food was provided by another sub-contractor, catering agent. The quality of food and choices were abominable. Chicken, chicken, and more chicken. Salads, wilted and stale were "healthy" option. There were a few meals that were a combination of left over meals. I am sure that each insurance company was billed each client daily for fresh new food, not left overs. I personal watched a bag of frozen meatballs magically become Mexican taco/nacho meat. Unacceptable!
I do want to thank those who did help me, however, the business decision to include and rely on adjudicated clientele as a revenue stream has decimated the quality and integrity of BWR's program.
We are very glad to have been chosen as part of your treatment process after your relapse, and certainly hope you have experienced remarkable success in your sobriety efforts. Though relapse is frequently part of achieving long-term sobriety, the fact that you sought help quickly after relapsing speaks positively to your direct commitment to lead a healthy and sober life.
Unfortunately, since there are diverse types of doctors, confusion sometimes exists in identifying the specific role of the doctor. Dr. Chu, as shown on this website, is a founder and key member of BWR’s staff. Dr. Chu holds a Ph.D. in finance and is involved in the daily operations and administrative aspects that are critical in providing strong patient care.
BWR is delighted to announce that we have brought on an executive chef to improve the quality and consistency of our dietary program and we appreciate your feedback regarding the meal service in the past. To clarify, insurance does not cover food for outpatient services, such as PHP or IOP. However, BWR provides this service free of charge to allow its patients to focus on their recovery, rather than on planning meals.
The sad reality is that addiction oftentimes goes unnoticed until severe symptoms appear, one of which is incarceration. In promoting BWR’s tradition of providing high-quality, non-judgmental substance abuse care, our admissions department does not discriminate against those patients who have had interactions with law enforcement, or other adverse circumstances. The alcoholic who has received a DUI shall not be treated differently than the alcoholic who has not.