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Betty Ford Center

4.3 Great (110 Reviews) |
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4.3
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
39000 Bob Hope Dr PO Box 1560
Rancho Mirage, California 92270

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Hospital

Facility Highlights

World-class addiction treatment that is evidence based

Major insurances accepted

Individualized addiction treatment for every individual

Philosophy

Betty Ford Center has provided world-class addiction treatment services in Rancho Mirage, California, since 1982. With the opening of an outpatient center in West Los Angeles in February 2015, Betty Ford Center now offers the full continuum of services based on the 12 Steps, including assessment and evaluation, residential, detox, IOP, mental health, day treatment, intensive outpatient, outpatient and sober living housing. We also specialize in treatment for professionals, young adults and those suffering from chronic pain, as well as prevention and education programs for families and children. Insurance options are now available at the Betty Ford Center, making treatment more affordable for patients. The Betty Ford Center is a part of the Hazelden Betty Ford Foundation, the nation’s largest nonprofit treatment provider. With 16 sites in California, Minnesota, Oregon, Illinois, New York, Florida, Massachusetts, Colorado and Texas, the Foundation offers prevention and recovery solutions nationwide and across the entire continuum of care to help youth and adults reclaim their lives from the disease of addiction. We offer individualized addiction treatment for every individual with the length of stay dependent on the patient’s needs.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Steve Eickelberg, MD
Medical Director

Steve Eickelberg, MD, is the Betty Ford Center Medical Director, specializing in addiction-related psychiatric and psychotherapy services. He most recently led a private practice in Paradise Valley, AZ, serving individuals, couples, families and family businesses, health professionals, airline pilots and professional athletes. He earned his medical degree at the University of Oregon and interned in surgery at Johns Hopkins Hospital. He also held residencies at the Massachusetts General Hospital and the University of Arizona Health Sciences Center.

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Mark Baumgartner, MEd, LPC, LCDC
Senior Director of Clinical Services

Mark Baumgartner, MEd, LPC, LCDC, has over 25 years of clinical experience, including 14 years in a leadership capacity, Mark Baumgartner brings a wealth of knowledge and skill to his role as the Senior Director of Clinical Services for the Betty Ford Center. Mark’s work spans the entire addiction treatment continuum for all ages. He has worked as a counselor, caseworker, therapist, youth specialist, director of inpatient services, and, most recently, director of the new Betty Ford Center outpatient clinic in West Los Angeles. In his current role, he oversees clinical services for both the outpatient clinic and the Betty Ford Center’s flagship inpatient treatment hospital in Rancho Mirage. Mark was instrumental in developing the Young Adult Recovery Program at the Betty Ford Center and has provided key leadership in developing other clinical products, designing and implementing treatment and documentation standards, and providing clinical training. In addition to his 14 years of experience with the Betty Ford Center, Mark has worked in a variety of other addiction treatment, mental health and corrections settings in Texas and Arizona. Mark holds a Master of Education degree in Counseling from Stephen F. Austin (Tex.) State University. He has been a Licensed Professional Counselor since 1996 and a Licensed Chemical Dependency Counselor since 1991.

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User Reviews

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3.7
Very Good
I highly recommend Betty Ford STRICTLY for SINGLES ONLY! Pros: 1) CO-ED (enough said). 2) Your allowed to keep your cellphones (even during detox). 3) Unlimited & unmonitored internet access to any & all video chat apps/services (i.e messenger, Snapchat,Skype,face time etc. for those lonely nites in your room) 4) All patients are allowed to roam around unsupervised/unchecked. Last but not least (my fav) 5) multiple locations both on/off campus (i.e. single occupancy restrooms, unoccupied staff buildings on weekends etc.) to get a"hands on experience" aka "quickie" with new found friends, who btw are addicts as well. Cons: 1)length of program is way too short to get to know a person. 2) after curfew you must sleep alone. So again I say that Betty Ford is strictly for SINGLES ONLY!!!!
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4.3
Great
Betty is top notch from a treatment perspective and a great place to start your sober journey. The 1 issue is a big lack of 1:1; however Betty stablizes you and get you in the right path. Not sure you can ask for more.
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No Rating
the night staff are stupid and the nursing staff is pretty much useless.. There is no therapeutic value of this entire program at all. The biggest waste of time of my entire life
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5.0
Excellent
Beautifully executed programs. Cutting edge research!! They know thier stuff. Unfortunately I’ve been to a variety of treatment centers. This is the Harvard of them all. They brought me to a higher level of understanding the disease, my spiritual stance and whole body and whole family healing
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5.0
Excellent
I love the Betty Ford Center. Likely, upon arriving, an indidual is not in a happy state of affairs, to say the least. One doesn’t make it to Rehab “on a winning streak,” as they say. Turning one’s health care over to talented and caring professionals, however, is the right step towards a happy and effective future lifestyle. I can say with the sincerest of sentiments, that BFC is a wonderful setting to begin your or your loved one’s healing process. The staff is very professional and yet kind. For the first time in a long time we are surrounded by individuals who really help us get back on our feet. The approach is wholistic and involves counseling, therapy, psychiatric if necessary, exercise, good nutrition and commeraderie likewise is promoted. Attending Betty Ford Center for 60 days was one of the best things I ever did in my life. Thank you, Betty Fords Center 😃
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5.0
Excellent
Attended the Family Program. I was alone. I had an amazing experience and learned a lot about �The Family Disease & Dynamics�. I saw what my family has gone thru while I was absent and �Out There� using. I did not realize the level of pain they were suffering. When I �use� I hurt a lot of people. The codependent/enabling part of the program created a lot of awareness. I also loved the interactive models set up to make us aware. It help to see how the family interacts. I was not inpatient.
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No Rating
Less than 48 hours after admission at the Betty Ford Foundation in Rancho Mirage, for a 1 month stay to address substance abuse, our 30 year old daughter was kicked out of the detox unit for being rude and belligerent, a violation of the behavioral contract at Betty Ford. A man entered her room and told her she'd be given a list of referrals, and she had 45 minutes to pack her bags and get out. Our unstable, medicated daughter cried, and told him, she was alone, knew nobody in the area, and had no phone. He said "waterworks would get her nowhere", that she had 45 minutes to be gone, or the cops would be called. With that he walked out of her room. Her nearest relative was 3 hours away in LA. Left alone, our daughter was able to lock herself in a bathroom, break a mirror and cut herself in a suicide attempt. Luckily, the cops were called, and she was sent to a hospital. I am familiar with typical treatment center protocol - safely transferring a patient to a hospital for medical or psychiatric care, but kicking a sick, medicated, unstable, distraught patient to the curb - and allowing them the opportunity to lock themselves in a bathroom and attempt suicide? We are fortunate she did not kill herself, that her wounds were not deep. Still, is this the place you want to trust to care for your sick, addicted loved one?
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4.3
Great
Treatment was consistently solid and was constantly upgraded til 2010.Since 2010 Betty Ford Center has cut its budget, reduced its length of stay and length of the Family Program and I cannot in good conscience still recommend it.Insurance driven and dictated to by insurance bureaucrats. Shortened programs and length of stayfewer credentialed and experienced staff and management
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4.0
Great
Very well trained personnel
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5.0
Excellent
excellent. coping skills was a strength.
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5.0
Excellent
E,cellent treatment for alcoholism and addiction. Highly professional.
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3.7
Very Good
The front office is a mess with paperwork. Wrong birth dates on ppwk, wrong diagnoses, disorganization. Also lack of communication with medications and the pharmacy. The schedule overlaps and they don't explain it to you. The other staff (nurses, techs, kitchen staff, doctors, and counselors are great). Just stay away from the front.
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No Rating
Total crap. Residents were warned "The Bartender from Houston" was to arrive. Yes, I was that bartender. I was court ordered to attend a rehab. I was also sponsored by someone else. I guess that's why I was treated differently than other patients. I didn't have a college degree - then. Then again, mommy and daddy didn't sponsor my life into my late 20s and 30s like everyone else there. Yes, my mother and father had the poor taste to die poverty stricken when I was 12 and 15, respectively. I'm fine, today. Thanks - for nothing.
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5.0
Excellent
This place is awsome
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5.0
Excellent
I stayed at BFC for a total of 5 months. From detox to inpatient to day treatment to intensive outpatient. I was lucky to have been able to come through Betty Ford. For me it took this long just to be able to function outside of treatment with some confidence that I could make it without drinking or using again. While my experience at Betty Ford was not perfect, I could not, and would not want to imagine myself in recovery anywhere else. Not only was the Betty Ford Center able to help me in my journey of recovery, they also helped my family. The family program at Betty Ford Center is unlike any of its kind, anywhere. The things that were not perfect at BFC are the same imperfections that would be found at any good treatment center. To clarify: 1. It isn't cheap, however what is the cost of saving a human life? It wasn't so long ago that Betty Ford didn't take insurance, AT ALL. 2. From what I experienced the administration, counselors, nurses and support staff, many of whom are in recovery themselves, are caring, attentive and are good at their jobs because they are doing the job they want to be doing...and it shows. However, Betty Ford is a big organization even if you are just dealing with the Rancho Mirage campus, communication is not always perfect and sometimes patients have to be more diligent about getting the services they need. 3. Relapse happens after treatment, believe it or not it sometimes happens during treatment. I saw friends I made at BFC relapse and come back, some did not come back. Some people do not want to get sober; some people do want to get sober but are not being honest with themselves, with peers or with staff; some people really truly do want sobriety and are willing to be honest and do whatever is necessary to get and keep it. Much of the time I saw that my peers in that third group were most likely to succeed. I say most likely...nothing is ever guaranteed. The Betty Ford Center is, has been, and I hope always will be a place of experience, strength, hope and serenity in the fight against the corrosive effect that drugs and alcohol have on those who suffer as well as their friends and loved ones.
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3.3
Good
Our son was in BF rehab for 30 days for opioid addiction. 12 step program was basis of this program. Program does not use Vivitrol or ReVia as treatment option. Good luck trying to obtain this after discharge. Its easier getting opioids than this non addicting, non narcotic med. They should offer it in a clinic. Very dissatisfied with Betty Ford.
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3.7
Very Good
My son was at Rancho Mirage in August 2016, he walked out and left his suitcase behind, he was not his self, We went on to get him into another facility immediately and when he come out he phoned the centre to pick his suitcase up, he was told it was not there ,they had thrown all his clothes, ipod etc away, a whole suitcase full ??? even though his friend had actually gone to the centre to pick the case up after 1 week of him leaving to be told the case was not there...1 week ?...makes me wonder, they had my telephone number and his friends number and his insurance company number, could they just make a phone call to ask, \' is someone coming to collect suitcase or we will dispose of it \' I have then sent them 6 emails complaining and asking why this could happen and have been completely ignored, not a very nice after service,
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5.0
Excellent
helped my friend get better expensive
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4.3
Great
Comfort, concern, compassion. Time management wasn't great. It was said to be a transitional experience and not to expect certain goals from the beginning to eliminate disappointment.
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5.0
Excellent
Nice qulity made the exprince a pleasent one Expensive Just do it
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4.3
Great
Organized and friendly staff Not much to do boredom is high and moral is kinda low it helped my loved one get clean but it seemed like they were not motivated enough
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4.0
Great
in patient treatment, counselors. I liked that they had family portions of counseling and had adequate outdoor space for the person that was staying in the facility
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3.7
Very Good
Counseling staff. Food Hot environment in summer Really care for your needs. Have a plan
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5.0
Excellent
One on one counseling, very clean and nice, great food, very structured Not enough staff, very expensive, not long enough Great place if you have the money for it. Bottom line, if you want to get clean it's all up to you.
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4.0
Great
Good quiet facility great therapy and works with the individuals needs none that I am aware of The facility was remote private and very clean. Definitely worked with the individuals needs and did not rush the process. They were supportive and didn't neglect the family or outreach for family as this is a group effort as a whole
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4.0
Great
helps with addiction
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5.0
Excellent
Overall services. You won't be disappointed.
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4.7
Excellent
This is an excellent 12 Step based program which addresses, emotional and spiritual issues. The Betty Ford Center provides outstanding counseling, nutritional and spiritual counseling and also schedules physical activities each day as well as a 12 Step meeting daily.
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5.0
Excellent
Great facility and staff. A little pricey Great experience and it help me with my alcohol addiction. Would r2 commend to anyone with a problem.
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5.0
Excellent
Awesome facilty and treatment. There's a reason it's one of the best treatment facilities in the nation.
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5.0
Excellent
Greta facility and tratment. Would recommend it to anyone
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5.0
Excellent
Great program and facility for all rehab. They are the best. They already well known and know to be one of the best in the us
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4.3
Great
Everything. The Betty Ford Center save me.
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4.7
Excellent
Privacy, ammenities, food, treatment options Cost, exclusivity They were compassionate and fair, while making you feel comfortable. Didn't feel like a prison.
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4.7
Excellent
Caring staff. Expensive. Definitely worth the cost if you can afford it.
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4.0
Great
Great facility and rehab program. It's what it's know for
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5.0
Excellent
Pain Managment Program Holistic approach Most of the staff are in recovery, so they understand the clients pretty well Location Too much emphasis on 12 Steps. I understand and agree with the importance of The Steps, but this facility went overboard on this area in my opinion. Way overboard. Very expensive. The Pain Management Program at the Betty Ford Center is extraordinary, powerful, and effective, helping its participants to walk into life with a new set of tools for healing and maintaining a healthy lifestyle free of suffering from pain.
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5.0
Excellent
Great curriculum, knowledgable counsellors, very interactive. Kind of expensive. They kept me informed of all progress and concerns. They were very friendly and attentive. I never felt my loved one was judged, and they worked through his stubbornness.
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5.0
Excellent
Awesome facility that would recommend to anyone in need. Known to be great rehab facility
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5.0
Excellent
Well known and great program. Would recommend it. There's a reason it's well known
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5.0
Excellent
The one-on-one therapy and the all the staff were great. I found no weaknesses in this facility. This is an excellent place for anyone with a substance abuse problem. I highly recommend it.
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5.0
Excellent
The counselors were helpful, staff was attentive and very professional, living spaces were clean. there are no weaknesses here! The staff was so helpful towards my brother and his addiction problems. They were highly trained and caring people. The place felt like home away from home. Very clean and well worth the cost!
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4.7
Excellent
Close to our home in beverly Hills only 2 hours away and excellent reputation. It is expensive to attend the facility. Best place in SouthernCA with the best reputation and it is worth the money and has excellent staff and followup after treatment in-house.
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5.0
Excellent
Excellent counseling, extremely supporting, wholesome and healthy atmosphere, Prepared me very well for the future. I would strongly recommend this facility for anyone interested in recovery from any kind of addiction.
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4.7
Excellent
Excellent in terms of approach to treatment of addiction. No-nonsense, recovery first happens to be a necessity for some and that is what BFC provides. Very knowledgeable staff many of whom are former addicts and have considerable experience in addiction treatment. Comprehensive approach addressing the underlying causes of addiction as well as providing the fundamentals of life long recovery. You need to be ready to \"get\" recovery in order to get the most out of it (meaning not sent there to please somebody else) and if you are everything is at your disposal to succeed.
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3.0
Good
He was delusional as to how much he could afford to spend on rehab, we thought he didn't need such a Hollywood style rehab, he needed a boot camp or something, not to be coddled. He ended up bottoming out again about 3 times before surrendering.Took almost two years before recovery "stuck" -- and it was ridiculously expensive.
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3.0
Good
I thought that the setting was very nice. The treatment was very detailed and intense. The whole family was involved. But the people in the program did not get sober. At least the 5 people I met when I was there. It seemed a bit to comfortable and did not offer enough support when the patient entered the world again
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4.3
Great
GOOD STAFF...STAFF IS CAREING...STAFF IS PROFESSIONAL...FACILITY IS EXCELLENT...FACILITY IS COMFORTABLE... THE COST OF TREATMENT IS EXTREMELY HIGH. THE EXTREMELY COMFORTABLE AND INVITING FACILITY MAKES THE WHOLE SYSTEM MUCH MORE EASY TO TOLERATE.
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5.0
Excellent
Personalized treatment options were great. Cost is prohibitive for many who could benefit from services offered. My brother was finally able recover from his addiction to opiate painkillers with the help that he received at the clinic.
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4.7
Excellent
Strengths: Experience, large facility, multi-addiction treatment, youth programs, family programs. Weaknesses: Seems like progressing from onsite living programs to continued evening programs is considered automatic instead of case by case. The family programs are invaluable. Often times families are left feeling helpless and these programs are a god send.
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5.0
Excellent
it worked.
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4.3
Great
Effective treatment. It's safe and secure. There are many types of treatment activities. Costly. I thought Betty Ford center had a very thorough treatment program. The staff was wonderful. They have nicotine support and fitness training which is nice. Overall I'm very happy with how effective the treatment program was.
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5.0
Excellent
Strengths: Great attention to individual needs. Weaknesses: Distance from my home. The individual attention made me feel valued.
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3.3
Good
my friend was satisfied
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2.3
N/A
The entire program and stay was the best for us. Very positive. Very truthful. High quality staff who had themselves been in the active stage of addiction. The loved one n their addict facing each other in a roundtable format and confronting the addict was very, very positive for us. A true awakening manifested by the voice of the devil being forced out of the body of my son!
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4.0
Great
They do get patients involved in therapy and encourage the patients to understand why they turned to drugs or alcohol and understand how to cope without them once back in the real world. It's too expensive and can't really handle someone who is mentally ill and addicted. It seemed that many of the patients there are too affluent and not really serious about recovery.
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5.0
Excellent
An overall good facility-- could use improved connectivity.
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2.0
N/A
Reputation and Recognition were benefits. Cost was a downfall. Non-famous people are not always co-mingled with famous people.
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3.7
Very Good
they are very heló ful and unferstand. could do mote. i was scare at fitst but they made tour feel eaxy calm they talk to you anda unferstamd ypu.
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5.0
Excellent
Strengths: reputation, long standing employees, interesting speakers. Weaknesses: cost. Strong family program
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4.3
Great
very well trained staff with lots of experience and maximum education. overpriced, not quite worth the price, Betty Ford clinic still relying heavily on prior high standards and reputation, still a very good facility however. overpriced, not quite worth the price, Betty Ford clinic still relying heavily on prior high standards and reputation, still a very good facility however.
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1.0
N/A
Close.
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4.3
Great
Caring employees. High cost. I personally did not stay at the facility but a nephew of mine. He did receive good care at this facility.
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5.0
Excellent
If you have to the money to spared this is a good place to get help, and they do work with people.
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5.0
Excellent
Best in the area all around .A very close friend went there. I went to visit one time. It was by far one of the best I had ever seen.
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5.0
Excellent
the people are a strength of the facility. great people who care.
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2.3
N/A
It was astounding that to pay what we did there with very, very little individual treatment. My son did not even see the psychiatrist until he was there three days nor did he meet alone with a counselor until four days there. The treatment is all group therapy and one size fits all. He was also told, as was I,before arrival that no current medications would be discarded and that was exactly what happened his first morning there. You have been warned, little to no individual treatment, all group therapy, extremely poor treatment for anyone struggling with issues like anxiety in addition to alcoholism which is often the case. Dual diagnosis should not be news to this clinic. This is Betty Ford after all. It was a huge disappointment.
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5.0
Excellent
It was a great rehab; it helped our son get off alcohol and booze.
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4.7
Excellent
Great services for counseling on not only abuse issues but mental childhood issues. Helpful staff with great attitudes.
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4.0
Great
It was an effective program with a great success rate.
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3.7
Very Good
They get right to the point. However, it was very expensive. They need a low cost aftercare program.
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No Rating
Program is wonderful, but short on staff. Everyone is doing the best they can with the number of people admitted. Counselors are great, although beware some of the staff are recovering addicts and are very opinionated, comparing your situation to theirs. It's no longer the state of art facility it once was. It's a business and it's about the numbers. If you want individual care pay a little more and seek help elsewhere. You won't get a counselor raising their voice and being overheard...
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4.7
Excellent
The family support and interaction was wonderful. They had a strong supportive outreach.
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No Rating
It worked where others failed. However, it was expensive and far away.
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4.3
Great
The facility was nice but there was a lack of diverse staff.
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5.0
Excellent
It wasn't too bad; I got the help I needed. They provide treatment with care.
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3.7
Very Good
My Sister went there in Sept 2013 and passed away in Nov 2014..They had no follow up..I am not blaming them but for $50,000.00 , they need to set up after care treatment for those out of state.. The spa and meals were positive attributes of the facility.
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4.3
Great
An excellent and welcoming staff. The staff make you feel as if you have known them your whole life. They need more exercise programs.
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4.3
Great
It was a cool place with excellent food.
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3.7
Very Good
Individual treatment and therapy was excellent. There were not enough group activities.
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4.7
Excellent
Group counseling done by certified counselors. Other therapies: sports, aroma, massage, and withdrawal specialists. I think it's good because their success rates are above 90%, they say, well above most in the nation. Need more exercise programs.
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4.7
Excellent
Calm surroundings and best in class services. One of the best places to seek help for addiction treatment. However, it is very expensive.
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4.3
Great
I think can ask for finical assistance but don't think you will get it. The very wealthy come here all the time and they don't want to be known. The food and privacy found here are great.
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3.7
Very Good
They were clean and disciplined. However, it was pricey.
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1.0
N/A
Sometimes the media attention the facility receives interferes with families seeking to contact loved ones. The attention given to patients was great. The cost was too high.
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4.0
Great
The group counseling sessions were wonderful. There were no weaknesses.
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4.0
Great
The group therapy without judgement was wonderful. Without this help, I can't say where I'd be or in what condition. They helped me in the present and prepared me for the future. However, the cost was very high.
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4.0
Great
The staff was excellent.
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3.7
Very Good
I enjoyed that they used the 12- steps. I didn't like that they allowed clients to use cell phones. Follow up on after care is difficult when the facility is not in home state.
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5.0
Excellent
Strengths included: AA/NA meetings, staff who were in recovery, highly experienced staff, wonderful meals, great physical fitness amenities and many more strengths. I would recommend the facility (and I already do) to anyone.
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4.0
Great
Excellent facility buildings and the grounds were nice. I thought for the money I forked out that I should have gotten more one-on-one. They tried to short cut some patients and it was one size fits all. Options for dual diagnosis fell far short for me. I rarely saw a psychiatrist and only saw psychologist daily. For the price you pay it wasn't worth it.
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5.0
Excellent
It was a life saving experience. It was a first class program with wonderful counselors.
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5.0
Excellent
I thought it was a great facility. The staff was extremely supportive
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5.0
Excellent
This is a great facility and I would recommend it to others.
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5.0
Excellent
Enjoyed the holistic inclusions within the facility and thought the staff was very supportive.
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4.7
Excellent
It's flawed as every facility would be; however, they were very effective and It positively changed my life. I am still clean and sober 2 1/2 years later.
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5.0
Excellent
The counselors were excellent, challenged our "diseased" thinking and really got me to get down to my very core feelings, which was new for me. My counselor and the treatment I received have allowed me to remain sober for 5 years (today!). I chose 6 months with the option to extend as my aftercare.
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5.0
Excellent
Betty ford overall is an incredible program. Not only does it provide exceptional care for its patients, but it has the best family program in the country. Even if the rehab is too pricey, the family program is worth it if the individual doesn't attend the actual rehab. No longer an addict.
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4.3
Great
They are no longer the Alumni Services they were when Betty was alive.
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4.0
Great
BFC is very focused on comprehensive and complete treatment. They are very thorough, the accommodations are modest. This is not a resort posing as a rehab. they have a full medical staff, nutrition,fitness, spiritual counselors. special work shops.. very complete approach.
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5.0
Excellent
Would strongly recommend this place!
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5.0
Excellent
Went to group meetings and marriage counseling for 2 years for after care to stay clean.
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5.0
Excellent
After care consisted of weekly meetings for 6 months.
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5.0
Excellent
Patient care was the number 1 priority, and confidentiality. They give quality treatment at a reasonable cost.
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4.7
Excellent
A loving, safe, supportive, professional organization where recovery is approached positively and patients' anonymity is taken very seriously. I have referred family and friends because I received such good care here.
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5.0
Excellent
The country club of treatment centers is Betty Ford. They have a good success rate.
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5.0
Excellent
This facility was not only about helping the patient but it also included a day care facility that included days where the kids effected by the addiction. I had gone to the day care to understand completely what was going on with my mother. It changed my moms life so I am sure it will do the same for other people.
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2.0
N/A
It didn't work for our son.
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5.0
Excellent
They really care about the patients and family. They are amazing! My husband has been sober 10 years!
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5.0
Excellent
Staff supportive of each other.
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