California Highlands Vistas

facility, grounds, view and location is beautiful. The nursing staff was excellent and caring. They showed a vested interest in the residents. A shout out and thank you to all the staff! The chef's prepared great meals and were kind and professional. The therapy staff provided excellent help and insight to my underlying issues and triggers, which provided me with the tools and the solid ground work to my success in sobriety. However, I was very disappointed with misinformation provided to me by Delphi the corporation that owns and operates CA Highlands. They claim that this facility offers amenities such as hikes, outings to integrate you back into sober activities, a functioning pool for exercise, yoga, etc. All of this is untrue. While some of my stay was during the start of the Corona Virus, these amenities were never offered. When I submitted my grievances through Delphi's approved grievance process regarding their false advertising and their lack of outings and physical activities, they went ignored and nothing was addressed as per Delphi policy. Sobriety is mind, spirit and BODY. Having amenities that address the body and providing physical activity was very important to me. It was very much a deciding factor in my selection of a facility. The journey into sobriety is about honesty and truth. Shouldn't the facility providing treatment be as well?

This facility has nice accommodations and food but it is a total scam. Their impressive schedule of group and individual therapy was not followed, most of the day was wasted with no therapy and they had no staff to provide the scheduled therapy. They do not follow their own printed grievance process and give prescription medication without seeing a doctor in the 3 full days and 2 partial days that I was there. They billed my insurance company close to $16,000 for these few days that were a complete waste of time...….clearly an insurance scam.

This facility violates their first rule of standards: DIGNITY. It seems top management feels it is appropriate to bully, shame and humiliate. The facility’s grounds and amenities will not make up for your loss of dignity and self-esteem. Keep looking.

I have been sober for a year now. I completely recommend this treatment center. I was seriously struggling. Going from the Florida shuffle to a treatment center that actually help me address why I was drinking. It’s incredibly beautiful, the staff is superior. The environment is exactly what you need to focus on you. The small groups keep the focus on you with counseling. I am eternally greatful for having gone to Vistas.

Life Changing. Best rehab center you'll find.