I thought Caron was supposed to be the best of the best in terms of treatment centers, but they just have really fancy buildings. My spouse is still there, so I don't know what the treatment outcome will be. However, I am very disappointed with the experience thus far.
There is a clear lack of communication between counselors and their patients/families. I have no idea what is going on, and I have received minimal contact from Caron. My spouse's counselor can't even send a simple, "thanks, got your message," when I send an email. I pointed out that my spouse's counselor missed a scheduled appointment, and the response I got included the "was going to" phrase people use when they are covering up their own negligence.
I was hoping to get a video chat with my spouse on visitation day since we are currently under quarantine, but my spouse said Caron doesn't have that capability. That tells me Caron puts a whole lot of money toward facilities, but they lack the infrastructure to conduct programs suited for the Digital Age.
After reading these other reviews, I am terrified at the thought of receiving a bill after this is over. We were told by Caron that our insurance covers treatment, but I can see that is not always the case.
From talking to my spouse, Caron sounds more like a glorified summer camp for addicts.