Caron Treatment Centers Pennsylvania

maybe one or two staff members were a little disrespectful to us young addicts but overall the staff was a good group of people. not a bad experience

Beware. They are not upfront/honest with the care they provide. We were CRYSTAL CLEAR that our child had mental health issues (anxiety and depression) that needed treatment/therapy. Asked if they would focus on this and not just addiction. They assured me they would. Not the case. My child sat in NA/AA meetings all day. They also did not disclose that there is a 5 day blackout period where you will not be able to speak or get a letter to your loved one. This is barbaric! Also, the children wash their clothes with body soap. Not good in normal times, especially during covid. Spoke to my kid a total of 2 times in 17 days and with a therapist listening- 10 minute max. Counselors not responsive to emails/phone calls. Removed her half way through. Brutal experience. Waste of time and money.

I thought Caron was supposed to be the best of the best in terms of treatment centers, but they just have really fancy buildings. My spouse is still there, so I don't know what the treatment outcome will be. However, I am very disappointed with the experience thus far. There is a clear lack of communication between counselors and their patients/families. I have no idea what is going on, and I have received minimal contact from Caron. My spouse's counselor can't even send a simple, "thanks, got your message," when I send an email. I pointed out that my spouse's counselor missed a scheduled appointment, and the response I got included the "was going to" phrase people use when they are covering up their own negligence. I was hoping to get a video chat with my spouse on visitation day since we are currently under quarantine, but my spouse said Caron doesn't have that capability. That tells me Caron puts a whole lot of money toward facilities, but they lack the infrastructure to conduct programs suited for the Digital Age. After reading these other reviews, I am terrified at the thought of receiving a bill after this is over. We were told by Caron that our insurance covers treatment, but I can see that is not always the case. From talking to my spouse, Caron sounds more like a glorified summer camp for addicts.

If I had to rate Caron on a scale of 1 to 10 (10 the best), I would give Caron a 9, as few things in life are perfect. My 26 year old son went there a few months ago and this was not his "first rodeo", so we've had some experience with other rehabs. Caron was far and away the best in every way so we are hoping this might be his "last rodeo". The Family Education Program spanned several days and we were so impressed with the professionalism and knowledge of all the speakers. We learned so much more about the "science" of addiction and that gave us a much better understanding of our son's struggles. Caron is first rate in every respect from the caring counselors to the wonderful cafeteria. My very thin son put on 20 very needed pounds and raved about the food. Caron was a very safe environment and I know my son received the very best care possible. Only a few months out and he is doing very well and attributes it to his time at Caron. I do not think we could have asked for any more help than he got at Caron. With our deepest gratitude, the Day Family.

I would ask parents of young adults to PLEASE READ THIS. Please be very aware that at the front end, before your loved one has checked in, there will be lots of implication that it is very tailored to your person. This is not the case! There is one hour a week (!) of one-on-one counseling. The upselling of extra services they want your loved to have begins immediately. Our loved one's stay ending up not being covered by insurance so was about 50K out of pocket. They stay very close to the line on this at the front end-they make it clear you are on the hook if insurance does not pay and they KNOW most insurance will not cover the stay (particularly if your loved one needs to get in quickly). Then the heavy upselling of sleep studies, etc... begins. We held firm that we would commit to the core program and not any additional services. They worked hard to change our minds, but we held firm and are glad we did. As soon as we said no to one extra, they came hard at another. That tells you that it is not about "which" but getting you to choose "any." It would have been close to 75K out of pocket. The calls we had each week were poorly coordinated, designed to scare us into extras and the Caron person frequently forgot details of our loved one. You could hear her shuffling papers. On a bright note, if your loved one likes the peer counseling model (ours did) then Caron is a very expensive way to go to many AA meetings. Caron take note of this: any negative reviews have a comment from Caron about "Privacy laws prevent us from commenting..." But any positive reviews will not state this privacy claim and will glow. Which is it? There is privacy only in the case of a negative review? Doesn't pass the smell test. Family weekend was 2 days too long. Saturday thru Tuesday. Could easily be 1.5 to 2 days. All the families we met (all of them) spoke of the upselling and that insurance did not ultimately cover the stay. We learned some things, absolutely. But we also heard the pointless backstories of staff members who seemed to need a lot of head pats and admiration. But I give full points for the easy to understand information that some of the presentations covered. They helped us get it. One of our family program Caron staff was awesome, the other was snotty and bratty. Addiction is real. It is an ongoing struggle. We know outside help is important. Caron is not a bespoke experience. It is a chance to reset and hopefully learn some new skills. But the upselling and lack of any personalized experience (especially with the promise of all this and more) was deeply disappointing. Go into Caron with eyes wide open as to what it is: peer counseling, a safe place to stop using for a period of time, a place to learn more about addiction. It is not a place where your person will receive hours a day of personalized counseling. Caron, please read my entire review before you write a "Privacy laws prohibit us from..." I revealed nothing of a personal nature. Please leave your standard privacy statement on a positive review so that we can see you understand privacy is for all. Not just an excuse to ignore negative feedback.