I have attended and been a patient of Clean Slate - West Springfield on and off for several years now. They are a good facility and I believe that most of the providers and employees truly do care about the wellbeing of their patients and the vast majority of employees are very caring and helpful. There aren\'t too many Suboxone (Buprenorphine) providers in Western Mass, but out of all the Suboxone (Buprenorphine) clinics in Western Mass, I would recommend Clean Slate above all others.
The positive aspects include the friendliness and caring of the employees, helpfulness, cleanliness of facilities, safety, privacy protection, requirements for patients to attend therapy or some other form of treatment, and education about addiction.
The negatives include the long wait times for appointments, difficulty to reach an employee by phone, some of their newer policies including semi-frequent \"random\" appointments make it difficult for patients that lack stable transportation and/or live far away from their offices when the patient needs to get there within 24 hours and having to have appointments every other week, despite being drug-free for a prolonged period of time. I wish they would bring back monthly appointments, or even every 3 weeks, for those patients who have been clean and doing well for 6+ months and/or have transportation issues. I also wish they would switch from urine drug screens to saliva drug screens, like the local methadone clinics use, as it would be easier for everyone involved, drastically speed up the wait times for appointments, and it would be impossible to try to alter or \"fake\" the test results.
Overall, I would recommend Clean Slate to anyone who is struggling with opiate/heroin addiction and is considering Suboxone or Vivitrol treatment in Western Mass.