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CleanSlate Centers - West Springfield

1.7 N/A (11 Reviews) |
4137880100
Massachusetts (MA) > West Springfield, MA
/
1.7
N/A
(11 Reviews)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
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900 Memorial Avenue
West Springfield, Massachusetts 01089
4137880100

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Average Location/Amenities

Facility Highlights

Evidence-Based Treatment

Physician-Led

Medication Assisted Treatment (MAT)

Philosophy

CleanSlate utilizes an evidence-based approach to addiction treatment, incorporating methods such as medication-assisted opioid dependence treatment and specialized psychiatric care for those struggling with co-occurring disorders. CleanSlate provides clients with Hepatitis-C and HIV assessments, offering specialized treatment for those who test positive for Hepatitis-C. Those struggling with alcoholism may receive medication-assisted Vivitrol treatment to counteract cravings and eliminate the intoxicative feelings associated with alcohol consumption.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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User Reviews

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1.0
N/A
I was a patient there for over two years. All of a sudden within the last month the urine samples were coming up with items that were not in my system. When you try to have a conversation about it with the doctors they called you a liar. So that day I went to another program and had my urine sample tested and it was clean. So they didn’t understand why you would get upset when they’re calling you a liar and when you tried to voice your opinion they kick you out and they called the police. Wow what a unprofessional company they are. Not to mention their lab states things and are not in your system. So they falsified records what’s really funny is on the same day I went to a lab to ensure that there wasn’t anything in my system and lo and behold just like I told Clean Slate there wasn’t anything in my system however they didn’t want to listen they just kick me out of the program. It has to do with money the bottom line the almighty dollar they want you to come in more so they get more money from the insurance companies instead of once a month oh you got to come in every week now. If I could give them a zero I would. If I could give them a zero for rating I would and I would tell you please please please do not go to Clean Slate they are unethical and unprofessional the doctors don’t know how to count the films and then when you try to have a conversation about that they get an indignant and they kick you out of the program and called the police. Please please do not go there you will be taken for your money and treated horribly. I guess it’s because their numbers must be down not so many people going there and they’ve cut the staff so there’s not enough staff. And it’s all about the almighty dollar they don’t care about you as people individuals as they care about is getting the next patient in. You wait your appointment you’re there on time and then you wait 45 minutes to get in to see a doctor because they’re not on time, They make you wait as well they’re awful. They lose prescriptions they don’t call the pharmacy it’s days sometimes before you get your prescriptions called in. I can’t stress enough do not if you value your self respect, you care about your time you care about your well-being you care about your finances. Do not go to Clean Slate they’re horrible horrible people in a horrible company
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No Rating
I have been going to clean slate for 5yrs I have been clean for all but the first few weeks I started I have been going monthly for 2yrs never a problem but in the last few months I have noticed alot of staff turn over staff that was there for yrs has left Dr's are all different and I have some severe health issues and some meds were up and some other meds added well now in the last two months when I go I have noticed clinicians telling me I showed positive for methamphedamines I do not nor have I taken these things there accusing me of but they just simply say your positive so they take my monthlys away and put me back to every 2 weeks I have talked with many many patients in there that have had this happen to them. I spoke with my primary care Dr and he said its false positives and now because of all this stuff going on being accused of something I never took or will ever take I feel like I am being punished for this its like a kick in the stomach I have stayed clean and it makes you question the process I am not the only one this has happened to. I was told at a group meeting were not here to judge you or punish you only to help you well now 5yrs in there and clean I am questioning alot is it so they can now bill my insurance 2 times a month or what are they getting out of this its only one certain person that I see in there that is done this so I am questioning there motives if I took something illegal I would own it but I didn't so for every person that goes to clean slate in West Springfield clean slate that's had this problem with this stuff showing up I call false positives its very sad write in let them know I am not the only one this has happened to. Thanks
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No Rating
Again like others have said prescription call ins to your pharmacy are never on time or sometimes late at night causing irratic trips to the pharmacy. The ware office is notorious for this and its very unprofessional!! New patients should seek other alternatives! This is not a very stable office
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No Rating
I couldn't find one to review in Holyoke MA but judging by comments it's the same THING!!! Yes, they treat you are a convict. I been there for 3 years, every other 4 months it's a whole new staff. They make you pee in a cup, I never had a test that came back "dirty" in 3 years. They will also call you and have a woman watch you pee. They get so close to you it's weird.... VERY WEIRD. These people are not law enforcement, they should NOT be able to see you naked. They treat me, the same way they treat a junkie who goes in dirty every test. In fact, they treat you better!! If your clean all the time like me (I didn't go there because I was addicted to Dope or Pills, long story) they are always trying to "Catch me" it's highly annoying. NOW, I found out that a HNE no longer covers cleanslate, and cleanslate so I have bills up the roof. EVERY TIME THEY WATCH ME PEE IT COST ME 750$ I got to find a normal DR to just to give me a script and be done with it. They used to have 2 good Dr's who even told me "I should get out of there" now they have dummies. Also not everyone there is a Dr WHO SEE'S YOU BY THE WAY.
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4.0
Great
I have attended and been a patient of Clean Slate - West Springfield on and off for several years now. They are a good facility and I believe that most of the providers and employees truly do care about the wellbeing of their patients and the vast majority of employees are very caring and helpful. There aren\'t too many Suboxone (Buprenorphine) providers in Western Mass, but out of all the Suboxone (Buprenorphine) clinics in Western Mass, I would recommend Clean Slate above all others. The positive aspects include the friendliness and caring of the employees, helpfulness, cleanliness of facilities, safety, privacy protection, requirements for patients to attend therapy or some other form of treatment, and education about addiction. The negatives include the long wait times for appointments, difficulty to reach an employee by phone, some of their newer policies including semi-frequent \"random\" appointments make it difficult for patients that lack stable transportation and/or live far away from their offices when the patient needs to get there within 24 hours and having to have appointments every other week, despite being drug-free for a prolonged period of time. I wish they would bring back monthly appointments, or even every 3 weeks, for those patients who have been clean and doing well for 6+ months and/or have transportation issues. I also wish they would switch from urine drug screens to saliva drug screens, like the local methadone clinics use, as it would be easier for everyone involved, drastically speed up the wait times for appointments, and it would be impossible to try to alter or \"fake\" the test results. Overall, I would recommend Clean Slate to anyone who is struggling with opiate/heroin addiction and is considering Suboxone or Vivitrol treatment in Western Mass.
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1.0
N/A
This program has MANY PROBLEMS which really need to be addressed. As many others have experienced, it is VERY difficult to continue the program how it is supposed to work when my Suboxone are NEVER SENT OVER TO THE PHARMACY WHEN ONE PROVIDER SAYS THEY WILL BE. THIS CLEANSLATE CENTERS LOCATION IS SEVERELY LACKING PROFESSIONALISM, ACCOUNTABILITY, AND EFFECTIVE COMMUNICATION. The automated phone system is horrible, how am I ever supposed to talk with a real person to fix the issues and get my script filled on time each visit?! I can\'t be successful in a program that doesnt provide the needed levels of care and professionalism to stay on track with medication dosing, staying clean due to not having medication ever on time. Major issues going on here. Now I will be travelling with family all weekend out of state without my medication because false promises have been made. And this isn\'t a one time deal kinda thing either, this situation or some other problem very similar seems to OCCUR EVERY WEEK that I visit their office. I have nothing good to say about this location, and they make it very hard to succeed by not providing the proper care. STAY AWAY! Find a reputable addiction treatment center elsewhere unless you just want to set yourself up for failure. Very disappointed with this program. Went on the website only to not even find a contact email address that I could message about these various issues. So overall, no way to contact employees when anything is needed or has to be fixed, never receive medication on time, the list goes on and on..
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1.0
N/A
OMG, the staff treats their patients like convicts. must be a bad place to work. a new staff member ever few months as well. when I stop going. they called me numerous times. its all about the money. seriously folks. they need to be closed down. the doctors that really where good, seem to leave quickly.
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1.0
N/A
I\'m always waiting for my suboxone to send electronically sent over the doctor is so inconvenient !!!!!
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2.3
N/A
I really enjoy this program. They have helped me stay clean for years now and everyone at the Greenfield location is great. My only complaint is the prescription system. My appointment was at 11am and here it is 4pm now and my script has not been sent to the pharmacy. If I call they just tell me it\'s waiting on a signature and will either be there later tonight or in the morning. It\'s quite annoying as I drive over an hour with an 8 month old baby. I don\'t have days to spend trying to get a single prescription. It was a lot easier when they would hand me my script to take to the pharmacy myself. I don\'t understand why they stopped doing it that way. I go monthly and come in for all my random appointments. I feel like those who are really doing good have to suffer because some people most likely abusing the program. It is not fair and I have gone a whole weekend without my suboxone because they told me my script would be sent over and it wasn\'t. This makes it really hard to stay clean. I wish they had a better policy in place about prescriptions. I take my meds the same time every day and this really messes with me.
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No Rating
The place is all right but just as the first reviews says they do not care if you get your prescriptions I had an appointment at 4 o\'clock and it is 8 o\'clock I still didn\'t get a signature on my prescription they do not have a physician in the building at all or the prescriptions would be signed they have covering Physicians which means they send the prescriptions to a group of doctors and these doctors decide when they\'re going to sign them ...I hope cleanslate really changes this procedure and makes it better for people who are trying to make their lives better you should get your prescription at the time of your appointment this is the first place I\'ve ever seen like this I really hope they fix this system for the sake of the patients that go there ... one way or another and these Physicians that sign these prescriptions very well know this it is why they\'re waiting list is never long you can get on a waiting list and wait 2 weeks and get in there ... as doctors they\'re supposed to care about their patients but I guess if they can\'t see what they look like they don\'t care
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Official Facility Response
Hi, We are very sorry you feel this way. Cleanslate is constantly looking for ways to make wait time for both appointments and prescriptions shorter. Unfortunately the doctors that sign the prescriptions are only legally allowed to sign a certain amount of prescriptions, at times even if we do have a doctor on site they may not have any more "spots" left to sign prescriptions, other times doctors go on vacations and their panel needs to be covered by a covering doctor that is sometimes at another site that are currently seeing patients. We have a very large population of patients and those very limited spots have to be divided carefully and fairly. There is a lot of scenarios that cause prescriptions delays and I can guarantee you that it is not that we do not care about our patients, we go above and beyond to make sure they get their medications but also have to be fair. No showing or rescheduling appointments will cause delay in medication. We thank you for you feedback and will always try our best to treat our patients fairly.
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3.0
Good
I have been satisfied with their treatment and most all staff is extremely supportive. Except, if you go on a Friday and there is a mistake with your prescription, especially if it\'s a long weekend, there is no one available to help. They close at 2 p.m. on Friday and you cannot get a human on the phone all weekend long. Their presciribng system is inefficient. I went on Friday, over a long hoiday weekend. My presciption was not at my pharmacy, I went after 2p.m. and thee\'re closed. So, I am expected to go 4 days without any suboxone. Does not sound effective.
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