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Desert Hope

4.6 Excellent (260 Reviews) |
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4.6
Excellent
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
2465 East Twain Ave
Las Vegas, Nevada 89121

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Desert
  • Luxury

Facility Highlights

Aftercare Recovery Groups

Skills Building

Expressive Arts Therapy

Wellness Focused Curriculum

2014 HRC Leader in LGBT Healthcare Equality

Eye Movement Desensitization & Reprocessing (EMDR)

Rational Emotive Behavior Therapy (REBT)

Outdoor 12-Step Walk

Motivational Interviewing (MI)

Philosophy

Desert Hope believes that alcohol and drug abuse is a symptom of a deeper underlying issue. In order to stop the endless cycle of chemical dependency and build a new life, addicts must learn to address these core issues and confront unresolved traumas. Desert Hope offers its clients the hope and support to do just that, maximizing the probability of long-term recovery by providing individualized treatment plans and clinical options for the restoration of mind, body, and spirit.

Testimonials

  • "When I came to Desert Hope, I had no idea what rehab was all about, this is my first treatment center. The inpatient center was structured with intensive group meetings throughout the day to provide routine as well as proper guidance."
  • "The best experience I had. I absolutely love all staff members the quality of service and needs were met every single day I was here. this program WORKS."
  • "Desert Hope, without question, truly cares about the recovery of the client."
  • "The overall experience was amazing. This was one of the best experiences of my life and it is something I will cherish forever. I feel confident in my sobriety and I thank Desert Hope whole heartedly."

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

DrugAbuse.com is a third-party resource for consumers seeking addiction treatment. We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and editorial reviews that provide valuable information for people making difficult decisions. DrugAbuse.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Meet The Staff

Marc C. Turner
M.S., CEO Desert Hope

MS (Adult Education Industrial Sociology), North Carolina State University BA, (Communications), University of North Carolina at Chapel Hill Across environments as diverse as emergency rooms and behavioral health facilities, Marc Turner has blazed a trail of systemic assessment, problem-solving, and improvement. Early on, Turner’s ability to lead positive change brought him to the attention of Charter Behavioral Health, where he assumed the role as Regional Director of Quality Improvement for 8 hospitals. Later, as COO for Palmetto Behavioral Health System, Turner ushered 600 employees in a 231-bed system to meet and exceed targets for quality, performance, admissions and source referrals. In his many executive roles, Turner has consistently upgraded clinical competencies, upheld standards, and maximized compliance, whether to HIPAA, to National Patient Safety Goals, or to a host of licensure authorities. Turner is unmatched in maintaining both employee and client satisfaction while enhancing performance and quality indicators and meeting targeted budgetary goals.

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M. Ali Hyder, M.D.
Medical Director

Dr. Hyder’s experience in addiction and mental health ranges from private practice to directorial roles in both large and small settings. He held the role of medical director at MMBH Hospital in Huntington, WV, and also spent six years as medical director at Albany County Substance Abuse Center. Dr. Hyder has a specialty in Cognitive Behavioral Therapy (CBT). He has also conducted research projects, and given talks, in the area of Post-Traumatic Stress Disorder (PTSD). In early leadership roles, Dr. Hyder has led the conversation on safety and institutional risk assessment.

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Robin L. Hoover, RN, MSN, SON
Director of Nursing

Robin L. Hoover has performed hospital procedures in high stress situations all over the country as a traveling Emergency Room nurse for 18 years. In addition to her experience and training in crisis situations, Hoover has specialization in informatics. She has devised exploratory projects leveraging the power of informatics to bring about improvements, for example, to improve outcomes for patients who suffer from substance addictions, or to improve accuracy and efficiency in ordering and labeling lab specimens in the acute care setting.

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User Reviews

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
1.0
N/A
I see you must review my comments before they are posted. I am not surprised. You don’t want anyone to know the truth. You are not a dual DX facility as I was told. Your food was awful and I lost weight. I could hardly walk. My son in law is a physician. You lied!!!!!
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2.3
N/A
Where do I start. I didn’t feel physically safe there. Staff liked to pass the buck any time you had an important question. The therapist was unhelpful in catering to personal needs. The BHTs would not follow curriculum and just talk about themselves. There was a sewage issue and an entire floor smelled horrible. They advertised PTSD treatment but only had one meeting a week for it if that. Their idea of dual diagnoses was just to prescribe more medications to the patients. I can go on and on. This was my 3rd treatment facility so I had an idea of what to expect and was highly disappointed. Do not go here
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No Rating
The mission statement of this place should be "We'll do our best to collect all the insurance money we can for your addiction, and if we help you in the process, BONUS!"
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5.0
Excellent
Desert Hope was what I have been searching for after several attempts at different facilities. The staff was very patient and helpful and the Therapist was able to diagnose several underlying issues that had kept me sick. My 45 days here have given me hope at a full and healthy recovery.
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No Rating
Worst experience ever! Far from luxury and terrible meals. Every day all the court ordered addicts walk around like zombies. Never allowed to even watch television. When I ended up at the hospital after no one could find me for 2 hours at the airport I never even had a meal after 8 hrs. Then was referred by the hospital to go directly home to my doctors the security guard refused for 40 minutes to return my cell phone and lied and said it was inside somewhere when it was in his pocket! I had to threaten to call the police to get it back. By the time I got to the airport my flight had already left and I had to pay another $350, for a flight home on top of what I already paid for a ticket! Then Desert Hope never sent my prescription medicine and heart pills until a week later. What a rip off they billed thousands for a urinalysis and I reported them to the BBB and my insurance company. I was told by addiction network that I was going to a facility for police, emt's, firefighter's etc that had addictions do to the high stress of their jobs. Trust me they are all liars and they had a young lady there scared half to death. This place was crazy and I never received an apology from this place only excessive, overcharged bills! They just want to rip you off, horrible experience I wouldn't wish on my worst enemy. Please look elsewhere, there other good reviews are fake as hell!
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3.7
Very Good
I received excellent care at this facility and would highly recommend it. They saved my life and gave me one beyond my wildest dreams.
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3.7
Very Good
One employee that works in the apartments for the IOP is rude and disrespectful. I have said hi to her everyday and she just looks at me. She is like this to everyone even her coworkers. During one of the meetings we went to she sat in the back continuously talking, the even had to ask them to be quiet. We all know she is using her food stamp card for her wedding, a good role model. She is constantly on her cell phone. I don't think she likes her job.
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5.0
Excellent
I think the strengths are the cleanliness and the food. The safety aspect is great. The curriculum is great too!! The staff is phenomenal. Too much music therapy. Overall my experience has been absolutely great! I would definitely send my family or friends here. No body likes to be told what to do but when were here we need to listen because it will all make sense in the end. Desert Hope and the staff working here saved my life.
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5.0
Excellent
I think that some of the strengths are the staff, a majority of the classes and Miss Jacklyn in Crisis Prevention office is awesome. communication could use some work. If I were to relapse and need to come back to treatment I would come back here to Desert Hope. I highly recommend Desert Hope to anyone who is seeking treatment.
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5.0
Excellent
I think that the food is great! Process groups are awesome and it's overall a very comfortable stay. I think that the one on ones could use a little work. I recommend Desert Hope!! If you stay and finish your treatment you can be a success.
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5.0
Excellent
The food is excellent. Rooms are very nice and spacious. Free time is good. Outside AA Meetings are an option. Was there in late 2014. Have been sober everyday since I left. Great staff, Nice rooms, Awesome Food. If you're serious about treatment. This is the place to be.
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5.0
Excellent
The amenities are nice the facility is very well kept. The staff is nice, this facility offers great leisure activities for the clients and the rooms are like hotel rooms with housekeeping services. More staff If you take this place serious you can get a lot out of it. You et what you put in, the help is here if you want it.
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5.0
Excellent
I think that the strong points are: having a schedule to follow, getting up at the same time everyday and following the schedule. The groups are very beneficial. My therapist could have been around more but I do understand that we are all human and have things we need to take care of. The staff at Desert Hope with fight to save your life even when you don't.
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5.0
Excellent
AWESOME!! Really helped my loved one!!
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5.0
Excellent
I think the the strong points are the nurses, the doctors and the staff. I feel that the staff here are very helpful and welcoming to the clients and really care about us.
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Official Facility Response
We agree with what you documented as strong points, Randy. It is more than how our financial specialists help you access your benefits, more than having your bed made for you, more than the beautiful facility; it is the people. Our staff are who bring the healing and hope. And our alumni keep the momentum going--stay in touch. Thank you for your review.
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5.0
Excellent
The Crisis Team is awesome definately a strength here at Desert Hope!! BHT Faith is very helpful too. I was treated very well here at Desert Hope. Amazing facility and staff with compassion for everything they do in every department!!!
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Official Facility Response
Thank you for your review, Lauren. We are delighted with your positive experience and we hope you are in contact with out alumni groups.
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4.7
Excellent
I think the strengths are definitely the house keeping staff, the food, the BHTs and the nurses they are all wonderful. Overall I am alive and sober so I have to say this has been a great experience. This was a matter of life and death for me. I am glad I chose Desert Hope to help me through!!
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Official Facility Response
We agree, Stephanie, this disease is deadly. We appreciate your review and look forward to you joining our alumni groups.
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5.0
Excellent
I think that the strengths at Desert Hope are the therapists and all the staff. I think that the staff is super helpful. Classes could have a little more leisure activities on weekends. This facility has changed my life so far! I have no complaints, the staff is awesome, the food is awesome. I am now going to IOP and hear nothing but great things about it. I am very excited.
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Official Facility Response
That is helpful to hear, MB. Thank you for confirming that our new outing system based on programming participation is a best idea. Our clients enjoy and benefit from our therapeutic activities. Our alumni groups will always be here for you.
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5.0
Excellent
Therapists and psychiatrists are fantastic. Peer support is wonderful and so are all the nurses they really care.
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Official Facility Response
We appreciate the time you took to write your review. We take a great deal of pride in our continual staff development and appreciate your feedback. Our alumni corps are ready to hear from you if they haven't yet.
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5.0
Excellent
I think a strength is the staff! There is always someone available for you when you need someone. The staff at Desert Hope has helped me with battling my inner demons. I am going to phase 2 today and I was a little nervous at first but with the help of my peers and staff I feel that it is the right next step.
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Official Facility Response
Great success! Thank you for your review and your inspiration. Keep it up and stay in touch.
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5.0
Excellent
I think that the strengths are therapy. My therapist was great and most of the nursing staff are very helpful. I felt that the detox process was very successful and comforting.
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Official Facility Response
Thank you, AF. We are proud of our therapists and their remarkable credentials, experience, and warmth. Please make sure to contact our alumni services and stay connected.
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5.0
Excellent
The staff are definitely the strong point of Desert Hope. Overall I had a very good experience, if I had to come back to treatment I would come back here.
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Official Facility Response
Our staff work hard to meet our clients' needs and promote their sophistication in treating addiction. Your review is heartening; we appreciate your words, Tyler. Stay in touch.
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5.0
Excellent
The strengths are the therapists and the groups. I think this is a great place to come get help. When I got here I felt broken now that I'm leaving I feel 100% better, I know I still need to work on myself from the inside.
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Official Facility Response
We are grateful for your review and for your outcome. Please make sure you bring your message to our alumni groups.
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5.0
Excellent
The BHTs and nurses the therapist are awesome!! They are the strong point that hold Desert Hope together. Overall I had a good experience, I've learned a lot from the people here and learned about myself.
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Official Facility Response
And we always learn from each of our clients, Kevin. Thank you for this inspiration. There is a remarkable alumni culture into which you can tap.
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5.0
Excellent
The staff is very pleasant, the groups are helpful. I 've been to a bunch of different rehabs and I think that this is the nicest, its easy to work with the therapists and other staff.
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5.0
Excellent
I think that the strengths of this facility are the food, the staff and camaraderie around here is great!! I feel that Desert Hope has saved my life! I was on prescription soboxone for 2 years and I'm an alcoholic. Here at Desert Hope I had a comfortable detox. Between the medical piece and the staff coming to Desert Hope was the best decision I've ever made.
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Official Facility Response
Thank you for your review and for bringing up a critical point: many people feel hopeless when they are addicted to more than one intoxicant. We treat people every day who are detoxing from different classes of drugs and also alcohol. We look forward to your involvement in our vivid alumni activities.
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4.7
Excellent
The fact that there are people in recovery who teach groups and assist us here at Desert Hope and help prepare us for what to expect when we get out into the real world. Too much chicken. Always stay positive because when you are positive other people gravitate towards you and share their experience strength and hope.
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5.0
Excellent
The facility is very strong with staying consistent with the rules and regulations I feel the facility does not have any weak spots from what I could see while in attendance. The Desert Hope staff was very professional, even though I transferred to the Florida site, they helped me every step of the way and ensured I could get the help I needed. If you are thinking about getting help for addiction, please seek out Desert Hope, you will not be sorry.
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4.7
Excellent
I think some of the strengths are that the staff is very empathetic and very knowledgeable about addiction and the nightly meetings are amazing. I think that the structure with some of the facilitators can use some work. I feel like Desert Hope has a great staff they are extremely welcoming and the facility is very comfortable.
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5.0
Excellent
I feel that the strengths are structure, efficiency, medical staff. I think that the therapists could spend a little more one on one time with clients. If you are looking for a place that understands you when you don't understand yourself Desert Hope is it!!!
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5.0
Excellent
The Groups you can open up and feel comfortable, my therapist Mo was very helpful. I think you need to just attend your classes and pay attention. Desert Hope is a great place you just need to be willing to accept the program.
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5.0
Excellent
Staff involvement, groups that offered, nurses are amazing and housekeeping is awesome. Communication From the admission process to the BHT and nursing staff, it is excellent care. Follow the program that is offered that is how you will get the most out the program. If you feel you need something done for you be sure to speak up and it will get done. Lean on your therapist that is what they are there for.
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Official Facility Response
We are delighted that you had a positive experience, Jodi. Your direction to make great use of the therapists at Desert Hope is a good one. Make sure you are in touch with our growing alumni networks.
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5.0
Excellent
The staff are super supportive and take the time out to help you understand things you never thought about. And the staff believe in you and make sure you know that. The groups are really informative and they are applicable to your recovery. There is always staff available to assist you. I was able to face time my children every week so they would not forget me and for that I am truly grateful. Desert hope is an amazing facility and I would recommend it to anyone seeking help.
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Official Facility Response
That was wonderful to read, Christie. Your experience is what we shoot for every day as we provide for people who are hoping to make a real change. Please share your experience and hope at our alumni groups.
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5.0
Excellent
BHTs are fantastic and always helpful. Go to your groups they are awesome
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Official Facility Response
Thank you, Christopher. We are always working to improve our program and we are glad you benefited from the group material. We are looking forward to hearing from you at Alumni Services.
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5.0
Excellent
Everything gets done in a timely matter. All the staff is on the same page as far as consistency. The staff are all around helpful all the way down to the housekeepers. Again the staff is very helpful especially the BHTs, they make you feel welcome from the moment you get here. The staff make you feel like you doing the right thing and the groups are very beneficial and help you learn about your addiction.
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Official Facility Response
We are grateful for your positive experience and comments, Norman. We know that treatment is most effective in a positive, supportive environment. You will find a similar timeliness and support in our alumni groups when you make contact.
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5.0
Excellent
Well staffed clean, comfortable, well maintained Some of the classes were mona-toned Read surveys before you look into any kind of inpatient facility it is good to get an idea before you come any where for 7 to 30 plus days. I detoxed before coming in and only know of my short experience.
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Official Facility Response
Thank you for your observations, Marcus. We recently revamped our program and group curriculum and believe that you would find groups to be lively and vivid. And, we agree that forums like this are the best way to take the worry and guesswork out of choosing the best treatment center.
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5.0
Excellent
Nursing staff was great
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Official Facility Response
We agree. Please bring your ability to keep it simple to our Alumni Groups.
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3.7
Very Good
I gotta say y'all are awesome!! When I 1st got to Desert Hope I hated everyone that worked there smh but after I realized that everyone genuinely cared for us & struggled the same way & still do struggle, I really got what it was all about. We all supported each other! BHTs supported us & us them & definitely clients supported clients. But even if BHTs didn't tell us I mean it's obvious that they get alot out of us clients too & we help them in their struggle for recovery.. 1 thing I didn't like was that the company got rid of alot of caseworkers & Therapists while I was there & us as clients really felt the effects of that! The ones that were left were totally overwhelmed by their caseload & that meant less focus on us clients. It was frustrating on all parties & wasn't fair for anyone..
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Official Facility Response
We appreciate your positive comment and your willingness to struggle for a better life. Please continue your recovery connected to the alumni groups. We are always working to increase the effectiveness and professionalism of our staff and we are willing to make the adjustments necessary to make sure our clients have the best possible outcome.
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4.7
Excellent
When I came in I was a broken woman, but now after working with my therapist I feel completely different I feel uplifted.The structure is great. Weaknesses: maybe getting a misuse and acupuncture I have had an amazing experience, the staff have been great RNs Richard and Lorna, housekeeper Rosie and Miss Pat the BHT are all fantastic.
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5.0
Excellent
The classes are great and very beneficial, the the response time and assistance that I received to come to Desert Hope. I am very happy with the treatment I received here at Desert Hope. It is the best thing that happened to me in my life Desert Hope has saved my life. It is more then I expected.
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5.0
Excellent
Food is bomb. Housekeeping is wonderful, the tools they give you to use on the outside world, positive energy and the facilitators. More calcium fortified food and real sugar I recieved a very warm welcome the staff are very thoughtful, respectful and have a happy vibe and it helped me have a happy and positive attitude.
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4.0
Great
When I asked for help the facility responded well. Recovery based.
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Official Facility Response
Thank you for your review, JW. We put a high value on responsiveness and accessibility. If you have ideas about what we can do to earn a 5 star rating, please call the Clinical Director.
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5.0
Excellent
I think the whole program is great. The staff is awesome very supportive, my Therapist was spectacular. I highly recommend Desert Hope, no pun intended. I have had such an awesome experience here and am very happy with my choice I made coming here. If you want to get and stay clean and sober just follow the suggestions and you can.
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Official Facility Response
That was an inspiration to read, Laurel. Thank you for your review. Please stay in touch with our alumni coordinator.
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5.0
Excellent
Friendly and upbeat staff and the fact that they try to get to know each individual client that comes in and out of these doors. Security check on the high risk clients. Such as those who leave and come back trying to sneak drugs into the facility Desert Hope is a very accommodating place the staff is friendly and pay attention to your care during and after your stay.
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Official Facility Response
We are grateful for your positive experience. Truly, at the detox and residential level of care, there is a lot of medical and behavioral supervision to make sure that detox and the first days of recovery are safe and that resources are always available. We look forward to your participation in our alumni corps.
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5.0
Excellent
I think that the staff that work here who are in recovery offer great advise and personal experience to the clients. Also the 12 step speaker meeting are really helpful. Do not use vending machine during evening meeting and the janitorial carts rolling down the hall during evening meeting are distracting. I think that they do a good job by matching roommates. When you come to Desert Hope just be open and hear, not just listen to what the staff and therapist have to say because it could be vital information.
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Official Facility Response
We agree, Jennifer. This is a deadly disease and every tool and every bit of information might make the critical difference. We took your feedback to heart and have worked with housekeeping and other staff to minimize the distraction during the evening group. Many thanks for your helpful observation.
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5.0
Excellent
The crisis team helped me make better choices when I thought I wanted to leave. Comfortable detox and they make it fun to learn about recovery.
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5.0
Excellent
The groups were definitely a plus and the staff is friendly. Wait time for case managers I didn't think I needed treatment but then after listening to other peoples stories, especially the BHTs it made see that I did need help and they guided me through it. I was unsure about the IOP program because of stories I heard, but now realize that in order to stay clean and sober in any environment you have to want to. I am a little nervous and you may be too when it comes time to move on to your next level of sobriety, but anything is possible if you really try.
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Official Facility Response
We especially appreciate your review because you did such a great job of highlighting the hard work of recovery. The unknown and anxiety are some of the hardest parts of this journey. But, you are a great example of the tremendous reward of risking hope. Please be in touch with their alumni groups for your next level of sobriety.
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5.0
Excellent
Good food, kindness staff that actually care, the volleyball court is great, nursing staff is excellent, BHT Staff is amazing. Nothing at this time Since I've gotten here I have found my Higher power, I have learned about my addiction and learned how to put AA first in my life. I look forward to getting a sponsor and look forward to giving back all because of this place.
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Official Facility Response
Thank you, Warren. We appreciate the time it took for you to write this review. We are delighted you had a positive experience and hope you are in touch with our alumni corps.
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5.0
Excellent
Super Clean - Great food - Therapist was terrific, as was my case manager. none Bring an Mp3 player
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Official Facility Response
Thank you for your positive review and for highlighting some aspects you particularly liked. We do distribute radios and earbuds to our clients if they want them. Please bring your positivity to our alumni follow ups.
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4.7
Excellent
The management and BHTs are awesome. The classes are great for assisting in dealing with coping skills. I don't know, everything has been great. The classes are phenomenal, the detox is comfortable and the staff are very helpful and make you feel like you're not battling your addiction alone.
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Official Facility Response
You said something very important, DA. This disease takes a team to battle it. Especially at first. Thank you for making that helpful point. And, please keep up your teamwork with our alumni.
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5.0
Excellent
Structure, Staff, timeliness. Weekend activities Overall my experience has been life saving and life changing. I have been able to save my family and work on myself to get what I need to stay sober. If you focus on the positive aspect of sobriety you will get it through this program,
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4.7
Excellent
The nurses attitude is great and they go out of their way to help those who are distressed. I know that the Crisis team helps out the community a lot. The BHTs are all understanding and compassionate. I never had a one on one with my therapist and I have been here for 2 weeks, she acted as if she knew me when in fact she knew very little. She was also very discouraging . I am grateful that I was able to come here, I was able to do a lot of self reflection. I feel much stronger then I did coming in here, I feel like I can stay sober using the tools I have learned here.
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5.0
Excellent
The BHTs a very helpful, Desert Hope has a welcoming feel, I felt very safe. The couples aspect could be more hands on. I think it is well structured and the groups are extremely informative. This is my first time in treatment and I have learned a lot about the 12 steps and what I need to do when I get out of treatment.
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Official Facility Response
We are grateful for your review and for pointing out something we have been working on. We have a number of couples who come to treatment together and we are taking a much more proactive approach to managing that kind of recovery. Please connect with our alumni groups.
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5.0
Excellent
The food is awesome, friendly staff, I was able to learn from the groups. I don't really know I had a great time, the staff are very professional.
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Official Facility Response
We are delighted for your positive experience and positive review. Thank you, Travis.
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5.0
Excellent
Clean and organized and the staff is friendly. Discharge procedure I would recommend Desert Hope to anyone, I live in Las Vegas and never thought I could come to rehab here and get sober.
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Official Facility Response
Thank you, and great point, Joseph. Many of our clients admit to treatment and are still unsure about needing rehabilitation. Your program is designed to help people clarify their values and goals for the future. Don't lose touch.
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5.0
Excellent
Groups - staff are super caring - food is great not enough phone time Great place to Rehab - great at detox meds
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5.0
Excellent
Crisis prevention definitely got on the right track, the staff in general. The BHTs are great and helpful, the kitchen crew is awesome. nothing, I've had a great experience. I started out rough and unwilling to conform to the program and its simple rules. But after my little rough patch I was spoken to by the Crisis Team and they worked with me and helped me to see the error of my ways and encouraged me to engage in treatment and since then I have hit the ground running. I think that staff at Desert Hope truly care and very helpful. Desert Hope has changed my life I am very grateful.
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Official Facility Response
And, we are grateful for your review, Marcus. It sounds like you have had a real turn around. Don't lose touch with our alumni groups.
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5.0
Excellent
Nursing - Therapeutic family - great advice given and outdoor activities Sundays would be a good day off. Groups are fantastic.
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Official Facility Response
We appreciate your review, Cory. We have increased our activities on the weekend at the phase 2 program when folks no longer need medical supervision. Please contact our alumni coordinator.
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5.0
Excellent
Super Clean - Friendly staff none You can get sober in Las Vegas, Nevada
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Official Facility Response
Thank you for your positive review, Charlie. Our alumni are all over the country, don't hesitate to reach out anytime.
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4.7
Excellent
Activities certain groups Jon T. and my therapist Aishia have great groups. Cleanliness. Change up the schedules a little on the weekends. It is comfortable, it is very helpful and fun. But most of all I feel like I got what I needed from Desert Hope.
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Official Facility Response
Thank you, Sean. We are glad for your positive experience and have recently begun a much more intensive weekend schedule including classes and yoga. Please stay in touch.
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5.0
Excellent
The daily structure is a strong point. The classes are informative. I didn't have any problems I have had an interesting, I had a good experience because I came here to get sober. I have been able to meet people with the same mindset and want to stay sober.
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5.0
Excellent
I was a client in this facility recently, and I've got to say I couldn't have been more pleased with my time spent there. The staff was wonderful in helping me with my detox and just flat out making sure I got the best treatment I could have asked for. The facility is absolutely wonderful and the food was great - although we did eat chicken A LOT. The only complaint I have is that it was quite a wait in the end line. Besides that everything was great, I'm so happy to gained sobriety at this place!
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5.0
Excellent
Nursing dept. Housekeepers are not only do well at their job but they are also kind and courteous. I like that they have meetings and groups all day long, it is not like military style either. Everything here at Desert Hope is fantastic everybody are professional and kind. Some of the clients are disruptive, but everyone had their battles they are fighting. From the beginning the driver picked me up during my nursing assessment by RN until the end of my stay with Nikki the staff has made me feel welcome. They have not made me feel bad about the decisions I have made in life and like a person whom can be treated as an equal. You are not alone here at Desert Hope nor is it embarrassing. Don't be afraid to get help and tell your story. Everyone is so beyond helpful.
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5.0
Excellent
It is luxurious my love starts in the cafeteria and trickles down, all staff is very hospitable. This facility focuses on recovery and that is amazing. You would improve the spirituality by providing bibles. It helped me grow in all areas that I wanted to and didn't know I need to , it has helped me spiritually, mentally, physically and emotionally. I never thought I could come to Las Vegas Nevada of all places to get clean and sober, but I did.
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5.0
Excellent
The staff is more than accommodating. The nurses and BHTs are very well trained, they are able to handle any problems that come up and handle it quickly. All of the staff seem genuinely invested in each clients individual needs and subsequent success. I don't really have any complaints. This is the third treatment center I have been to and I can honestly say that it has been the most effective. Anyone who is thinking about staying clean and sober should give it a chance.
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Official Facility Response
We are glad you kept at it. Even if treatment has not resulted in sobriety previously, this is a accumulative process. Your experience is very good news. Please keep in contact with their alumni corps.
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5.0
Excellent
There is a lot of stuff to do with your free time, we were able to set up our own recovery meeting with the clients after the evening meeting. The food is good, nice and healthy. The access is good for people who exercise. Getting clients to group could be better but I do understand that you are always gonna have people duck out of stuff. I found Desert Hope very beneficial. I feel ready to move on to sober living.
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5.0
Excellent
The BHT Staff is incredible especially because most of them are in recovery themselves. One of the BHT's has a very in depth knowledge of recovery and can connect any issue or problem back to fixing them through the 12 steps. The facility curriculum is very important to us who want to recover. Maybe they could incorporate more peer led recovery meetings at night. My overall experience was great and I would recommend Desert Hope to anyone and already have.
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Official Facility Response
Excellent feedback, Rachael, thank you. Our 12 step meeting in the evening is a speaker group, but we will look at peer led groups as an option. Please stay in touch with our alumni corps.
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5.0
Excellent
Nursing and all staff members were great Great Staff and really enjoyed the groups.
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Official Facility Response
Great to hear your positive experience, Shawna. Keep connected!
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5.0
Excellent
Everyone is very nice, the nurses are real cool. I learned a lot of things I didn't learn before, the groups are not repetitive. I have been to rehab before but this time I feel that it is a different outcome, I am going to the IOP/ Sober Living program and I feel this time I will be able to stay Clean & Sober.
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Official Facility Response
Great to hear, Kayla. Recovery is more than just saying no. There is a lot to learn that increases our clients' recovery tool box. We appreciate your review. Make sure and link up with alumni affairs.
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5.0
Excellent
There are groups that are very well ran by many facilitators Overall I had a positive experience here at Desert Hope, I had a very pleasant detox.
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Official Facility Response
Your review is important, Danielle, and we hope people notice your comment. Detox does not have to be the thing that people fear. We have psychiatrists who ease our clients over withdrawals and into recovery. Thank you for your hope and inspiration and stay in touch.
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5.0
Excellent
The staff is very knowledgeable about the steps that need to be taken for recovery. Some of the staff are also very knowledgeable in the programs of AA and NA and are able to properly guide the clients towards the right fit for their individual needs. Maybe more Rec Therapy can be useful I have had a great experience and would definitely recommend Desert Hope for anyone seeking help.
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Official Facility Response
We are grateful for the time you took to write that review, Christy, and are glad for your positive experience. We have a fuller range of activities for Phase 2 clients after they are able to move away from medical supervision. Thank you for your input.
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5.0
Excellent
The staff is amazing, they are very helpful and supportive. Maybe having a soda machine would be good. Desert Hope has very welcoming vibe as soon as you walk through the door. The staff and fellow clients helped me by providing me with a tour of the facility as to where I would not feel lost or alone.
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Official Facility Response
We appreciate your review, Daniel. We have more options in Phase 2 for food and drink. And, your feedback is appreciated; we are always interested in increasing the variety for our clients at Desert Hope as long as we can show that we are contributing to health.
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5.0
Excellent
The receptionist at the front lobby are very polite. The groups are great I enjoy the classes a lot. The facility is very clean and maintained. Desert hope has amazing nurses. I am very thankful that I chose Desert Hope, I have been able to open my eyes to a new world I didn't know existed. I would recommend the EMDR and Bio Lounge to anyone who decides to come to Desert Hope.
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5.0
Excellent
The BHT Supervisor helped me to understand that the staff really does care, she took the time on several occasions to sit down and talk with me about my problems and how to find a healthy solution. The Crisis prevention team reached out to help me on multiple occasions, one guy in particular has been very helpful and attentive to my issues. Needs gluten free food options I feel great, but I am a little sad to leave main campus. But I do know the IOP is the next step in my process to happiness in recovery. All I can say is if you choose Desert Hope you may not like all of the rules but you will have a great time and learn a lot if you let yourself.
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5.0
Excellent
Well organized facility, the staff treats everyone with respect and encouragement regardless of their past.In order to be able to succeed you need to have an open mind, if you come in hating everything you will be provided with tools to help you change your thought process learn how to enjoy life again without drugs and alcohol.
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5.0
Excellent
Excellent staff, Great facilitators of groups..One BHT is also great with the clients. Maybe adding a Baseball diamond would be good. My experience has been very enlightening, at times I didn't like it but that is all part of the process of spiritual growth.
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5.0
Excellent
The classes are designed to give you what you need for recovery. There is strong recovery message delivered, I have learned a lot about myself through my whole process. I haven't seen any weaknesses. I have had a pleasant experience here at Desert Hope. My therapist and case managers have been exceptionally helpful, as well as the rest of the staff. I know that without a treatment plan I am doomed. Desert Hope staff has helped me get all of my paperwork figured out to insure that I a will succeed.
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5.0
Excellent
The Desert Hope facility has great groups and facilitators that have helped me through the process. The Crisis Prevention Team goes above and beyond to help clients who are struggling with family problems or court issues in order to focus on our recovery. I don't really know of any weaknesses. My room was cleaned on a daily basis, the food is great and the staff is kind and considerate. I would highly recommend Desert Hope to anyone who is battling any addiction or mental health issue.
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5.0
Excellent
This facility was great.
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5.0
Excellent
Nursing and Behavioral Health Technicians are fantastic. No soda was a weakness. Helped me a lot and I am very familiar with this facility and I am 30 days clean and sober now.
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5.0
Excellent
Communication between clients and staff. The staff are very caring and considerate of each individual clients needs. Honestly I've not seen any weaknesses, beside my own, which I was able to work on those with the assistance from Desert Hope. My experience has been great, it did take me a few days(maybe a week) to adjust to the rules and structure provided at Desert Hope but in the end everything was all for a good reason, which has shown me I need a strong foundation to grow from.
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5.0
Excellent
The staff is definitely a strength they always offer words of wisdom,most of the staff go above and beyond for the clients. Anything that I needed the facility as whole assisted with no problem. I've had a great experience!
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5.0
Excellent
Physical activities are some of the things provided at Desert Hope. The staff are great and excellent. The thing I would like to express is that this is a GREAT program but it also has a lot to do with what you do when you leave. The things to remember are first; go to a meeting once you leave, go to 90 meetings in the first 90 days of leaving treatment, get a sponsor.
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4.7
Excellent
The BHTs are really caring especially BHT Faith. The staff have taken very good care of me since the first day I came to Desert Hope, they are always checking on the clients to see if they need anything and always willing to help out. It may be difficult for some if they get homesick easily. I felt as though I was well cared for during my stay at Desert Hope, the medical aspect of Desert Hope helped me so much that I did not suffer from a rough detox.
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5.0
Excellent
Therapist is very good. Not enough clocks in the building. Communicaton is fantastic there, and medication dispensation if accurately diagnosed
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5.0
Excellent
I like how all of the BHT dept. knows everyone by name, that makes everyone feel comfortable. Everything is very well structured, I am a punctual person and all the gropus and appointments start on time. The staff is well trained to help with all our needs. Desert Hope has been a great place for me to come to, I will recommend Desert Hope to anyone I know that needs help.
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5.0
Excellent
Food is fantastic. Nurses are great, as are the therapists. No soda pop was a weakness. You can actually get clean and sober in Las Vegas. What a great facility. Im so happy with this place.
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4.7
Excellent
The staff are excellent, my therapist was able to help me uncover things I never knew i needed help with. The BHT are always there to help and motivate clients into group and where they need to go. One weakness is that chicken is served A LOT. I have been highly motivated by my experience at Desert Hope, this was my first time in treatment and all I can say is that if everyone comes to to DH and they do what they are suppose to they can do it. This has been a very beneficial experience. BHTs.. have really helped me during this process and I appreciate everything they have done for me.
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4.3
Great
BHTs and my therapist are were very helpful during my stay and the nursing staff is well trained and equiped to deal with my detox. During my at Desert Hope I have learned more about my co-occurring disorders as well as my addiction.
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5.0
Excellent
Everyone is caring the staff are real nice and helpful. Very clean facility. Phone time for clients can be a bit aggravating. They make you feel welcome from the get-go, as soon as they pick you from the airport the staff make you feel welcome. The staff is easy to talk to and help you through anything you are going through.
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5.0
Excellent
The nursing staff is very helpful. I feel that the BHT department goes above and beyond in their duties. If you have problems there are so many staff to speak with and help you through. The plus is that a majority of the BHTs are in recovery and can relate to what we are going through and do not look down on us but help lift our spirits as we receive the help we need while battling our alcoholism and /or addiction.
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4.7
Excellent
Very structured facility even though it is a coed facility the staff does a great job with the keeping up with the male/female separation. They staff here at Desert Hope are great especially the BHTs and Therapists. I really enjoyed the meetings in the evening where people from outside AA/NA meetings came to share their experience strength and hope. I really don't have any complaints. I like that Desert Hope has their own IOP to offer the clients. I think that the follow up after care that is provided is outstanding. If you really want to set yourself up for success you can do that here.
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5.0
Excellent
There are really good facilitators running the groups, the staff is considerate of the clients needs. Desert Hope has helped prepare me with the tools I need to stay clean. This program worked for me and if you want it to it will work for you too.
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5.0
Excellent
I really like that a majority of the staff are in recovery. The staff is very considerate of the clients well being. I was brought in by my Ex boyfriend and during his stay he did not comply with the rules at Desert Hope. During this time I was worried that I was going to kicked out and that was not the case. The BHT Supervisor and Operations Manager were able to take the time to help me get through treatment and focus on myself. I really do appreciate the time that the staff took to help me be strong enough to see that I can become clean and sober and a better mother to my children.
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5.0
Excellent
Desert hope has an Outstanding BHT Dept. they take the time to help clients with needs through out their treatment. One BHT that stands out in particular is Ryan. He really cares about the clients and it shows through his performance as a BHT. Everything is great because I want to be here and I want to stay clean. I feel that Desert Hope staff are very helpful to the clients especially when it comes to talking about staying clean and sober as some are clean and sober. The meetings that are provided to clients in the evening are very beneficial to the us as well.
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5.0
Excellent
Personal care plan, very consistent, the level of care that was provided to help me with my recovery process was phenomenal. I believe that in this short period of time Desert Hope has done me wonders. Communication between the call center and what is really provided can use some work. Not that it really matters when you're here to work on yourself, but it may trouble some. I came in feeling hopeless, just deteriorated and by having this program the BHTs and nursing staff has helped me to become in tuned with myself spiritually, emotionally, mentally and physically. I feel I have a greater purpose in life.
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4.7
Excellent
Staff are knowledgeable and considerate to the clients needs. The groups are very helpful in learning to stay sober, coping mechanisms and building healthy boundaries and learning to love ourselves. The kitchen staff is always ready and willing to accommodate special diets. Pager system to see the doctor is annoying. The comfy couch room could use wipe down furniture. Updated phones in client phone area. I had a very good experience here at Desert Hope. I feel stronger then I ever have and much more confident in my recovery.
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5.0
Excellent
The staff is never patronizing or condescending when dealing with clients, I have been to facilities that are and the experience was horrible. Here at Desert Hope the staff is very considerate of the clients. The art room can use some more supplies. More activities on the weekend. I've had a good experience, the staff is really nice to me. I feel that I have learned tools here at Desert Hope to help me maintain sobriety.
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5.0
Excellent
The staff is unbelievably helpful. The food is great, my detox was addressed very well. The facility is exceptionally well maintained. I have learned that if I keep on using the result is always the same. I am lucky I ended up in rehab this time around to help me figure that out.
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4.0
Great
Staff including the BHT and Therapist, I've had a really good experience with my psychiatrist. The facility is very clean with the housekeeping services. No matter what the main course is you can always find something to eat. The gym equipment needs to be repaired. Art room needs more supplies, seems as thought they ran low. Recovery is for those who want it, if you really want it Desert Hope is the place to go.
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5.0
Excellent
Everything is really good, nursing, BHT staff, and therapist. Participation is all you need because Desert Hope provides the rest.
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5.0
Excellent
The BHT and intake are outstanding and considerate of each clients needs and listen very well. The staff all around take care of each of the clients needs. Very caring staff, when a client has health issues or any other issues staff takes the time to sit and engage with client. If you want it (recovery) it is here at Desert Hope all you need to do is be open to the help.
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5.0
Excellent
Counseling, Communication, Staffing, Nursing, and the food is terrific No soda pop though. If you wanna get clean this is the place to do it.
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5.0
Excellent
Positive attitude from the staff and they are very open-minded with suggestions such as my recovery and how to stay clean. Intense and great learning experience most of all helped me start a successful recovery process
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Official Facility Response
We are inspired by your experience, John. Please remain in close touch with our nationwide alumni association.
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4.7
Excellent
well structured, capability to address trauma, staff availability for interventions. The facility is very clean. Thanks to the staff for keeping me from making a bad decision to leave treatment. Phone scheduled times, 90 min groups was too long for me. Staff willingness to help and their crisis intervention is fantastic.
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Official Facility Response
Thank you for your review, Macaela. You described some remarkable courage to go the distance. We now provide a break midway through groups. And, please make sure you are in touch with our alumni groups.
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4.0
Great
Instructor are very knowledgeable and apply their personal experience in order to gain the confidence of the clients. As a whole the facility has a good foundation to learn from. I think the food could use a little more variety to accommodate different types of people and what they are accustom to. You will find that some clients may not want to participate in their own recovery which can be distracting to some. Overall the staff all listen and provide appropriate feedback for the clients to ensure that they are getting the most out of the facility.
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Official Facility Response
Thank you for your submission, Terry. You make some valid points that we take seriously. We have a new program to provide a separate group for anyone who is on the fence about sobriety to recognize the problem before they are asked to work on the solution. Please keep channeling your ideas through our alumni coordinator.
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5.0
Excellent
Desert Hope gave me my life back!!! The staff is incredible, the facilities are wonderful, and the program is amazing. If you are ready to put the effort into getting clean, this is the place to go!
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Official Facility Response
Our team appreciates your observations and how you illustrated your point. We value your feedback and will endeavor to continuously improve our services. Our alumni groups are hoping to hear from you.
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4.7
Excellent
Great place to start a new way of life
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Official Facility Response
We place a great deal of worth on your experience and we will advance our program improvement initiatives from your expression of ideas. Make sure to be involved in our alumni program.
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5.0
Excellent
The facility is beautiful, the schedule and treatment program are both effective and accimmodating. The staff is completely supportive. And the food is delicious! They had a profound impact on my recovery and my life! Highly recommend them if you are considering treatment.
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Official Facility Response
We are delighted to hear the voice of our customers and always take the time to review their expressed interests and concerns. Thank you for sharing your positive experience and we look forward to your participation in our alumni corps.
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1.0
N/A
30 days of insincerity
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Official Facility Response
We are sorry that you had a negative experience. We place a great deal of worth on your experience and we will advance our program improvement initiatives from your expression of ideas.
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4.3
Great
I am so grateful for Desert Hope. I didn\'t think I could feel this much better in such a short period of time. Thank you Desert Hope!
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Official Facility Response
Thank you, WW. Our clients are looking at a quarter to a half century of sobriety and freedom when they leave us. In that context, 45 to 90 days of treatment is a small time investment. Please remain in contact with our alumni corp to keep on the positive direction.
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5.0
Excellent
Desert Hope saved my life! I am so grateful for this place.
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Official Facility Response
We appreciate your review, RR, and are glad for your positive experience. Recovery is a heavy lift for anyone and we are passionate about doing our part to help. Please bring your enthusiasm to our alumni groups.
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5.0
Excellent
Great staff, they are considerate and knowledgeable. There are doctors on site and the r.n.s are on site 24/7. Great groups and classes. Detox meds. are available with Dr. Recommendation to make detoxing safe and less painful. Both intake and discharge is organized and efficient. Food is nutritional and prepared by professional cooks/chefs, an after care/treatment plan is prepared to ensure a painless and successful transition back into society. The rooms are clean and very comfortable and secure/safe as well. At times it seemed as though they were understaffed, I didn't get a whole lot of 1 on 1 time with my case worker or therapist but I believe this has since changed. My experience here was great. The staff made me feel safe and there was always someone there if I needed anything. I enjoyed the various groups that they had there and I loved being able to discuss my addictions(s) openly with my peers and counselors. I met a lot of great people whom I became great friends with and still keep in touch with today. I have been to several rehab facility's but this one was by far the best. They truly care there and the staff still fallows up with me to ensure that I'm still doing well which I am. I was able to not only address my addictions but more importantly the underlying issues which led to my addictions. I would recommend this facility to both friends and/or family in need of help. I really appreciate Desert Hope of Las Vegas.
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Official Facility Response
Thank your for your comprehensive overview and are delighted with your progress, Justin. We appreciate your feedback about staffing; you are absolutely right about our recently improved ratio between therapists/case managers and their clients. Please make sure you continue your connection to our alumni services.
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5.0
Excellent
Staff dedication, staff knowledge, organization, compassion and daily program. None to mention! This is a very strong facility with a very strong, dedicated management team. I have worked at this facility since day 1. I have zero issues to mention about it. The facility and company overall are fantastic and have a great future ahead of them. The company has been a life changer and I look forward to continuing my career with AAC. Excellent leadership at corporate and at the facility level.
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Official Facility Response
Yours is a valuable review for a different reason, Greg. You have the years of experience to gauge how the values of our upper management positively impact the day to day experience of our clients. Anyone who is looking for insight into how Desert Hope and AAC was begun might read "Believable Hope".
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4.7
Excellent
Managers at the facility AMA and crissis team are very good at keeping clients the movement piece for clients going from main to IOP is organized. program schedule is effective daily operations is organized and efficient the teamwork between BHT and nursing staff is really awesome I can not think of any weaknesses because the way we tackle situations result in a good outcome. I have wokred at DH for four years this april and I still feel the same as I did on day 1. I look forward to coming into work each day knowing my management team, nursing team and the therapist team will do whatever it takes to help the clients and staff. I am a BHT and truly feel we are excellent at our job.
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Official Facility Response
Thank you, James. Your dedication and enthusiasm are reflected in the staff all throughout Desert Hope.
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5.0
Excellent
Strong program, staff willing to help. emotional help and treatment help. Daily program to help clients with treatment. Great therapist and case management. Needs more extra curricular activities, such as weekly outings. Great experiences with staff such as. Technicians, case management, management, department leaders. All staff wonderful to be around and very helpful.
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Official Facility Response
Thanks for spending the energy to write your review, Manuel. We have increased the outings our clients take at the outpatient level of care to sister facilities and 12 step groups. We are glad to hear about your positive experience and hope you stay in touch with our alumni.
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5.0
Excellent
As an employee I feel that Desert Hope has a great emphasis on the 12 step aspect of recovery. As an employee I also feel that the administration team goes above and beyond to keep clients engaged in their treatment and involves the family to help assist in long term sobriety after they leave the facility. The Crisis Team set up at Desert Hope is highly motivated and has established a very successful team that focuses on engagement of treatment and longer lengths of stay. As an employee at Desert Hope I do not see any shortcomings as weaknesses because we've learned to grow in a positive matter when dealing with any shortcomings. From an employee perspective I see the family atmosphere the Desert Hope offers to the clients as well as the employees.
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Official Facility Response
Jacklyn, you identified something important: we are a staff who react quickly to improve the experience for our clients and we move well together as a cohesive group. It is a healthy culture from the top down.
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5.0
Excellent
Organization/Operations Knowledge of staff is excellent. Programming for clients is effective. Transportation dept overall is exceptional. I have 0 weaknesses to list for Desert Hope I have worked for Desert Hope 4 years. I had no prior experience in the type of atmosphere, but having worked here I have learned a great deal of information about addiction, & the substance abuse industry. I believe any client that admits to Desert Hope will more than appreciate the help that we as a facility can offer them.
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Official Facility Response
Grateful for your review and for what you do, Diann. Transportation is a crucial key to the right kind of treatment experience. Our clients are greeted at the airport by a friendly, professional, seasoned staff. We want the best service to start at passenger pick up.
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4.3
Great
If a client wants to get better, they get better. If a client does not want to program, there is. I way to make them. If a client wants to get better, this is the place. If they are not interested in programming, they will receive a lot of support and encouragement and motivation and then should decide they are not ready.
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Official Facility Response
You make some interesting points, MU. We would always rather have a chance at treating someone, even if they are on the fence about changing their life. No one knows when the miracle will happen, and we are glad to have the opportunity to throw all of our experience, faith, hope, and encouragement to someone (even if they are only half in the fight). You will be a great asset for our alumni groups.
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4.7
Excellent
Great communication. Prompt and friendly. Informative groups. Well structured facility. Food is fantastic. Any weaknesses they might have are alleviated by their great communication. I am clean 30 days now - didn't know what to expect - but Desert Hope staff made my stay here comfortable and pleasant.
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Official Facility Response
It is great to hear your positive experience and 30 days clean. Well done. Please team up with our alumni and keep those good days adding up.
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4.7
Excellent
great communication - fantastic therapist - really good food - grounds are beautiful no soda was a downfall. Desert Hope Treatment Center is living proof that you can come to Las Vegas to get clean and sober.
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Official Facility Response
We are pleased that you had a good experience except for soda. We ask our clients to take a leap of faith that healthy nutrition, exercise, and sleep are all part of a solid recovery. We work hard with our medical and dietitian team to create the groundwork for a better life ahead. We hope that you contact out alumni team.
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4.7
Excellent
Caring compassionate staff who do what it takes to support client recovery. highly trained and professional therapy staff. Excellent continuum of care - DH Out Patient Program Best kept secret...Desert Hope has an excellent Out Patient program. As an employee and person in recovery I find DH to be ethical and compassionate in all their practices.
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Official Facility Response
Your impressions mean a lot, Cindy. We hold ourselves to a very high standard and we are glad it shows in the care our clients receive. Be sure to stay current with our active alumni community.
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5.0
Excellent
Great staff and therapists The people that didn't want the treatment brought a lot of us others down in our process of recovery Desert hope was very warming and out going when I arrived and the bhts were great at their jobs!!
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Official Facility Response
Thank you, Scott. We strive to welcome and orient our clients to the program and the facility so that everyone feels comfortable and focused from day one. We know that everyone progresses at their own pace and take steps to allow for individualized growth.
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5.0
Excellent
The employees really care about the clients. They take pride in seeing a patient succeed. The food is fantastic, the grounds are well maintained and beautiful, the housekeepers maintain cleanliness, they have Drs. on staff, RNs, pharmacy and therapist are among the best. Company is really excellent at communicating and as a result minimize any weaknesses. This company really does care about patients and their recovery. On an individual basis a really empathetic group.
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Official Facility Response
Our team appreciates your observations and how you articulated your point. We value your feedback and will strive to continuously improve our services. Please make sure you contact our alumni groups.
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5.0
Excellent
Strengths: Staff Schedule, curriculum, focus on excellence Weaknesses: Need for local LV residents to know about the OP program. Wide range of groups, clients receive a ton of attention, and great at accessing insurance to pay for treatment.
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Official Facility Response
We have a dedicated and effective group who help you access your insurance while you can focus on treatment. Thank you for pointing out that cost is often a big concern for people coming to treatment and we are experienced at making it possible through insurance. Please be an active part of our alumni groups, the give and take continues to be very valuable
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5.0
Excellent
Strengths: Caring, competent staff. Evidenced based program. Beautiful environment. Music Therapy, Yoga, Creative Art/Writing, Bio-Feedback lounge, EMDR, and more! Local marketing for community-based outpatient program was a weakness. Great staff and beautiful surroundings. Nursing and Clinical staff are exceptional! Medical and Psychiatric Physicians round daily, Treatment Team collaborates several times daily. Comprehensive program to meet individual needs - dual diagnoses addressed.
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Official Facility Response
Thank you for your overview, Robin. We are delighted for your positive experience. Please link up with our alumni services.
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5.0
Excellent
The Bhts and the therapists are amazing. There's not very many weaknesses I experienced. This rehab saved my life not only once but twice. I love this facility and the people that work there. Two staff members rock!!
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Official Facility Response
Thank you, Hailey. It is wonderful to hear about a life turned around. We have had clients who returned for a tune up who really benefited from their second stay. There is a great alumni group waiting to hear from you if you have not been in contact yet.
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5.0
Excellent
Dual diagnosis was great. Repeated classes were a downfall Going to Desert Hope has changed my outlook on life and has made me an overall better person.
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Official Facility Response
We appreciate that you took the time to review us, Marissa. Rarely do we treat someone for just addiction. Often, folks are also battling depression or anxiety and we have therapists and psychiatrists who address that part of the "Dual Diagnosis". We have updated our curriculum and hear that repetition is not the experience now. Please reach out to our alumni corps.
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4.0
Great
Clean, amazing staff, incredible classes, decent food, all around I'd give it a 5 star rating Too much free time for clients on the weekends. IOP needs to offer more outings. Yes we are there for recovery, but we also need to learn and know we can do different activities without using. Desert Hope offers an absolutely amazing and incredible residential as well as IOP for those seeking recovery. The staff is absolutely amazing, well trained, no judgement, and super understanding. I could not have asked for a better facility to help me get clean and gain recovery. And best of all, the Alumni Coordinator of Desert Hope is absolutely incredible. He is consistent with checking in and making sure you are doing ok. He is almost always ready and available to help you in any way he can. I definitely give Desert Hope and it's staff a 5/5 rating. In my opinion, there couldn't be a better place to gain recovery.
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Official Facility Response
Brooke, we are grateful for your powerfully positive experience. We have increased the range of activities at the Outpatient levels of care. And, we are glad to be part of your success story.
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5.0
Excellent
The BHT's are by far the strengths of the facility The Manager ...I feel like my hole process group was spent talking about him because he will contact people from home that he wasn't allowed to which will cause stress ans distraction from the bigger goal which is getting sober and working on yourself. My experience was amazing, it's whatever you put in and what effort you give. I absolutely loved the staff they are amazing I find it phenomenal on how a group of people could care so much about strangers.
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Official Facility Response
Our genuine passion for what we do was picked up in your review, FZ. Thank you for noticing that the staff are doing the right job the right way for the right reasons here at Desert Hope. We would like to speak with you further about any staff member who was causing you stress; please call the Clinical Director any time it is convenient for you.
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3.3
Good
Clean and most of the staff was friendly and approachable. The nurses were fabulous. A downfall was that the groups are repetitive and the therapists were not very helpful, i felt like my issues were not addressed in therapy. Very disorganized in groups and no massage which i was told id get. During inpatient in every group people wasted time talking about iop. There should be an orientation or class for info about iop. The groups were poorly managed so it was tough to learn anything. I have allergies and could not eat a lot of the food i lost ten pounds in there. At iop the groups were very disruptive and the people were not told to stop. The therapist at iop was very unhelpful and passive he did nothing for me i was very unhappy with the therapy. I did community so i lived at home during iop so i have nothing to say about the housing.
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Official Facility Response
We appreciate your review, Erin. And, we are sorry you did not have a positive experience. Our new curriculum is managed by more licensed leaders than ever before, and it includes an Outpatient orientation. Chef is always willing to tailor your meals according to allergies, preferences, or any other restriction or guideline. If you programmed from the community and are able, please stop by any time so we might have the benefit of your feedback.
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5.0
Excellent
Co-Occurring disorder treatment is excellent I loved it
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Official Facility Response
Thanks Dennis. We know that treating an addiction without also addressing other challenges is not the kind of recovery that will last the way we want it to. Please make sure to connect with our alumni.
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4.7
Excellent
A strength included their Cleanliness But it was unorganized I thought it was fair. And good for a rehab facility
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Official Facility Response
We appreciate your experience, Kyle. We have a curriculum now that is driven by impact and quality and the movement from one level of care to another is well anticipated and makes sense to each client. We are sorry you felt some negatives and hope you connect with our alumni coordinator.
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5.0
Excellent
Nursing staff , BHT's and mental health professionals were extremely well trained and very courteous. Attention to detail when cleaning was superb, but furniture needs to be cleaned or replaced. Nursing staff and mental health professionals were great!! Positive and uplifting staff made this a wonderful experience! They were very supportive and wonderful in helping me achieve sobriety!
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Official Facility Response
Your achieving sobriety is great news, Amy. Thanks for the update. And, we have just finished our biennial update of our facility. Please come by as an alumni speaker.
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5.0
Excellent
staff is very friendly and care about patients I feel that the entire staff cares about patients and recovery
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Official Facility Response
We are grateful for your sharing of your positive experience, Kristen. One thing our staff has in abundance is caring for anyone struggling with addiction. Please allow our alumni corps to continue support for your along your journey.
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5.0
Excellent
Strengths:House keeping, qualified staff, Staff is always available to assits Weaknesses: Off property activities I would defiantly recommend Desert Hope to my family or friends.
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Official Facility Response
We appreciate the time you took to write your review and had a positive experience, Benjamin. And, when our clients are at the outpatient levels of care, outings and meetings are a part of the schedule for a while, now.
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5.0
Excellent
Staff and the topics facilitated in groups, ability to handle problematic clients, professional way of handling problems that arise. Maybe implement more outside activities. I feel that Desert Hope hit on all cylinders as far as my recovery goes, the staff was able to work on all my individual problems and staff is always around to help me progress in my program.
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4.3
Great
Great staff Weaknesses: Not enough of them They saved my life
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Official Facility Response
We absolutely appreciate the opportunity to join forces with our clients to save lives. Thank you, Arthur. We have updated our staff to client ratio and would like to include you in our alumni group.
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4.3
Great
The BHT take their jobs seriously and have structure when dealing with clients. Compared to River Oaks I find that the BHTs here at Desert Hope are more organized and independent. More training for the group facilitators. Overall the facility is a wonderful rehab that has given me the tools to move forward in my recovery. The staff is very professional. I would recommend this facility to my loved ones. The dietary needs sre being met.
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5.0
Excellent
This program helped me a lot. Thank You.
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Official Facility Response
Thank you, DK. Your review is encouraging. Please continue your positive message with our alumni groups.
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3.0
Good
The program was great overall. Very sick of sandwiches tho
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Official Facility Response
We appreciate your review, KW. At a program level, we are proud to provide our clients with an opportunity for solid recovery. These days, between Chef and our dietitian, we offer a varied, wholesome, and tailored menu for our clients.
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5.0
Excellent
I want to take the opportunity to voice my opinion as it relates to Desert Hope. Hand down, this facility has the best STAFF, PROGRAM and STRUCTURED Environment for you Mental Health and Substance Abuse Challenges. I suffered from a horrible addition to alcohol addition that almost cost me everything!!! And I mean everything. I you want it, Desert Hope provides a great environment to sobriety and a better way to live... This is from a recovering user. They educated me that you don\'t have to use again.. It did not mean Alcohol or other Substances.. I met and formed a lot of great relationships with other addicts while I was at Desert Hope. The facility took the time to help us all to understand our additions and make us feel welcomed as a family of support. I don\'t personally care about what my insurance paid for the treatment, I cared about the help I was given.. Desert Hope delivered for me. I am doing great these days because of this great people and the care the have for their clients. From the Nurses... I am sorry if I can remember all the staff, but they were exceptional!!!! The rooms were great!! The BHT\'s really care about the Clients. (Awesome BHT and Infrastructure!!!) (Awesome BHT), (Amazing Person and Cares!!, (Great People!! And Very Dedicated) !!! Also one of the best BHT\'s and Teachers/Instructors. (In My Opinion Best On Delivery and I work for a Fortune 500 Company!!) I also have to give accolades to other Super important staff in my recovery... I could not have made it if not for this CRITICAL PEOPLE!!! All of the people in Desert Hope work really hard and care about people who are going thru very tough times in there life. I have no problem submitting my review of this great facility and what they have done for me in my life..........
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4.3
Great
Overall, it was a great program. I felt ditched by my therapist when I needed him most, but that is the only complaint I have.
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Official Facility Response
Thank you for your candor, DS. We are glad you found the program to be great, and we would appreciate it if you would contact the Clinical Director about your experience with your therapist.
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No Rating
This place saved my life I attended Desert Hope from the winter through February 1st with out their hello would have definitely died the staff is amazing there
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Official Facility Response
Thank you for the inspiration, Lucas. Please link up with our alumni groups to increase your fellowship into the future.
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No Rating
Staff has a strong work ethic and assisted me with everything I needed.
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Official Facility Response
We appreciate your review, MB. We are blessed to see from the other side just how hard our clients are working for their future. Inspiration is easy to find at Desert Hope.
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No Rating
I\'m so glad I came here. The staff here is wonderful, My case manager was one of the most intelligent women I\'ve ever had the pleasure to talk to, the rest of the staff is fantastic, my therapist helped me deal with some very difficult issues in my life. I highly recommend Desert Hope to anyone suffering from a drug or alcohol problem.
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5.0
Excellent
Desert Hope provided a beautiful, positive experience for me. The first 3 weeks went well; until such time they drove me 30-40 minutes to a shady area of town. I was scared to death. I had no idea what I was getting into. They are calling it IOP, but the housing accommodations for the women participating in IOP are not safe. It is a shame that a positive experience ended on such a bad note for me.
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Official Facility Response
We are grateful for your feedback, Linda. And, we are sorry you had a negative experience. We have recently changed the housing for women in our Outpatient programs following feedback like yours. Our alumni will be glad to hear from you if you have not already contacted them.
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No Rating
good program
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Official Facility Response
You are keeping it very simple, DB. Nice.Thanks you. Please be involved with alumni.
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3.7
Very Good
This place changed my life. Thank you.
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Official Facility Response
JW, thank you for your review. Changing a life is why were are here. Please let the alumni corp continue the positive impact. Be in touch.
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No Rating
desert hope is a great facility. they detox u to the best of there ability. so you are not in pain.
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5.0
Excellent
I have worked for AAC for 3 plus years and I have worked in various departments. Desert Hope has offered various different opportunities in my time. This facility offers wide flexibility for employees, benefits and salary that can not be beat in this town. This is a company that respects longevity and employee commitment.
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Official Facility Response
We appreciate your inside knowledge and experience. Our commitment to employees’ development and opportunities is very similar to our commitment to our clients’ recovery and future.
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5.0
Excellent
Since becoming a member of the AAC staff, this is more than just a job. AAC has become part of my family. It is AMAZING to be apart of the miracles that happen on a daily basis in our facilities. To see the \" light come on \", and the transformation that happens in the treatment process is absolutely PRICELESS.
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Official Facility Response
Thank you, Christie. It is true: we who work at Desert Hope have the privileged position of witnessing the first great days that many of our clients have had for years.
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5.0
Excellent
I love working for Desert Hope. I\'m a case manager and my job is challenging yet, very fulfilling.
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Official Facility Response
Your feedback is valuable, Bridget. We are glad that you are and rewarded by helping our clients.
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5.0
Excellent
I work in Utilization Review at Desert Hope; we make it possible for clients to use their insurance to receive treatment. We are just as effective as we are ethical. I have helped hundreds and hundreds of clients receive the care they needed.
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Official Facility Response
Cost of treatment is a concern. We appreciate the good work you are doing to make sure that our clients are able to access their benefits when they need it most.
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5.0
Excellent
I\'m a case manager at DH. I really enjoy my job and assisting my client\'s with all of their needs to allow them to concentrate on their treatment.
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Official Facility Response
Nicole, the work you do with FMLA and short term disability really provides the headspace for our clients to focus on their recovery. We appreciate you.
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5.0
Excellent
Desert Hope is a good place
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Official Facility Response
Thank you, JC, we agree. And we are always working to make it better. Our Alumni services are also great, make sure you link up with them.
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5.0
Excellent
Therapist are skilled and dedicated to ensuring each patient leaves treatment with a new found lease on life and the tools to make necessary daily changes to achieve long-term sobriety.
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Official Facility Response
We appreciate your comment about the Therapists at Desert Hope and are glad you had a good experience. Our Alumni group is also dedicated, make sure you reach out to them.
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5.0
Excellent
I am pleased to say that I am an employee at Desert Hope. I have been here since March of 2013, since that time I have been able to assist hundreds of clients along the way. Being a part of the AAC Team brings me great joy and a sense of satisfaction knowing I am able to help not only those directly affected by this disease, but I get to help their loved ones and family members.
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Official Facility Response
Thank you for your insight, JCR. Addiction does not just affect the addicted, but also their loved ones and family and we strive to reach everyone affected.
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5.0
Excellent
Having worked in several Chemical Dependency treatment centers, I consider Desert Hope the best by far. I am blessed to have the opportunity to work with the most dedicated, caring, and amazing team. Clinical services, which includes the therapy and case management department are an incredible group of experienced, dedicated professionals who truly care. The nursing department is phenomenal, consisting of nurses with a true understanding of chemical dependency and how to treat their patients compassionately and safely. Our team of physicians and our nurse practitioner bring many years of knowledge and expertise to our team. I wish that there were more facilities like this one available, in order to serve the growing population of clients who need services across the nation. I could not be prouder of my team, my facility, and the excellent care and services provided at Desert Hope. We strive daily to help clients to understand their disease, learn new coping strategies and skills to remain sober, and help to set them on the path to recovery in order to live a life that they have dreamed of. Happy, joyous and free can be found here.
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Official Facility Response
Your review is an education, Stephanie. We appreciate your thoroughness. Our Nursing, Therapy, Doctors, and Behavioral Techs all work very closely together and continue to refine their collaboration for the good of our clients.
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5.0
Excellent
Desert Hope has an amazing team of employees whom really embrace the family atmosphere and treat each other and clients with such a high standard of professionalism as a priority. The facility is like walking into a 5 Star resort with friendly faces to always greet you around every corner. The programming will surely teach you everything you need to learn to take each day as it comes in order to succeed. If you are looking for an amazing organization to help support you and your family needs then you have found the right place. Desert Hope is an outstanding and impeccable facility where you become family.
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Official Facility Response
Thanks, Kandy. When we hear that kind of feedback, we are further inspired to improve the day to day experience and recovery outcome for our clients.
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5.0
Excellent
I have been a case manager with Desert Hope for 3 years and I can honestly say that the amount of experience I have gained here is amazing. My co-workers are brilliant and I am in a better position professionally and financially than I have ever been in my life! Thank you AAC!
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Official Facility Response
We are glad for our staff who have been with us through many phases of growth. Thank you for your reflections.
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5.0
Excellent
It is a pleasure to work at DH to make a difference in people\'s life.
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Official Facility Response
Thanks for saying what Desert Hope is all about, Hocine. Making a difference in people’s lives every day is the foundation of all our work here.
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5.0
Excellent
I am a trauma therapist and I am the only certified EMDR therapist and I have seen a lot of success with my client\'s reducing major anxiety and reprocessing their trauma. It has been a wonderful experience. Great therapy staff .
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Official Facility Response
We are grateful to have your specialization on our staff, Debbie. It has been important since we opened to develop a staff of specialists who can address the clients we serve who present notable needs (trauma, First Responder, LGBT, experiential).
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5.0
Excellent
Desert Hope provides a comprehensive facility to address the various needs of clients who are seeking recovery. The staff is dedicated to assisting clients along their journey in any way they can.
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Official Facility Response
Thanks, E.O. We appreciate your overview of the good work that is done at Desert Hope and are glad you are part of it.
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5.0
Excellent
I\'m thrilled to be a part of the clinical, therapeutic team at Desert Hope. I am energized by the positive changes our clients undergo throughout their treatment in our facility.
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Official Facility Response
Morine, you have great energy and enthusiasm for the work you do to start Desert Hope clients on their way to recovery and freedom.
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5.0
Excellent
After 2.5 years as a therapist at Desert Hope, I can say this: I am please to be part of an organization that cares about people. I have grown as a drug and alcohol therapist as my skills have improved from working with these clients. I have developed compassion for those struggling with the disease and been amazed and delighted in their growth. I am honored I am part of this work and allowed to watch miracles happen.
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Official Facility Response
Your willingness to continue your professional development and growth is a great model for your clients, Carolyn. You are an asset to our team.
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5.0
Excellent
I work at Desert Hope. I have worked here for 2 1/2 years and have had a awesome work experience. My peers are supportive and caring. The work environment is amicable. I have learned much and have grown as a clinician. We are all about our clients.
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Official Facility Response
Thank you for the time you took to post your experience, Diana. You said the most important thing: we are here for our clients. Many people wonder what is going on "behind the scenes", and your account sums it up. We work to improve and we do not lose sight of our mission to help our clients.
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5.0
Excellent
I have been a therapist at Desert Hope for four years and have had the profound experience of being a part of Desert Hope\'s early beginnings. At Desert Hope we have grown together to provide the best treatment for adults in the grip of addiction seeking relief from this progressive and painful disease. What is especially my favorite thing about working at Desert Hope is building a team from inception and the shared experience with my colleagues and the cohesion of this team that loves working with people in addiction and recovery. If I had a loved one struggling with addiction I would recommend Desert Hope.
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Official Facility Response
You have been witness to our growth and advancement here at Desert Hope. We could not ask for a better recommendation than your comfort referring a loved one here.
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5.0
Excellent
I am a former employee who is given the opportunity to have much success I was promoted accordingly and I was praised and every step My immediate supervisor was the CEO and the vice president of operations Who lended nothing but support. I look forward to rejoining the team one day.
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Official Facility Response
Hello DVW, it is good to have someone who says they no longer work at Desert Hope take the time to leave a helpful review. We have many employees who go on sabbatical or leave for specialized training and return to benefit our clients. Please stay in touch.
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5.0
Excellent
This is a good place. I would recommend it to anybody.
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Official Facility Response
We appreciate that you went out of your way to leave a review, KY. Please connect with our alumni services and stay connected if you haven't already.
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5.0
Excellent
I have watched Desert Hope grow and mature as a treatment facility since before the doors opened. Caring for clients and vividly promoting recovery have been the foundations of our development. We are always improving. We genuinely appreciate your feedback. We are inspired by every struggling person who allows us to be part of their trajectory back to a sober life.
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Official Facility Response
Dr. Jim, we are grateful to have staff who have valued their work at Desert Hope enough to continue as part of the solution over many years. Thank you for detailing how you observed clients' recovery and were inspired.
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5.0
Excellent
You get out what you put in. If you are willing to work, you can get it done at Desert Hope. They will help you with detox medication, but then it was up to me and I am still doing well a year later.
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5.0
Excellent
My therapist was great and helped me in ways I did not expect. My case manager took care of my FMLA and short term disability so I could focus on my recovery. It is a lovely place with a staff who care. They fought for me as hard as I fought for my life. It is the best decision I ever made.
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5.0
Excellent
Staff is caring, place is very nice, 12 step walk is beautiful. Food was good. Strong 12 step programming.
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5.0
Excellent
My case manager was wonderful. My therapist really made a difference. The Clinical Director handled some concerns and helped me out immediately.
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Official Facility Response
Thank you for taking the time to share your experience. Your review is the standard to which we hold ourselves. We are working every day to make sure we continue to provide the best in care and we hope you stay connected with our alumni program.
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4.7
Excellent
For those of you that say it\'s a prison, you must have been trying to do something bad. If you go to your program, keep an open mind, and respect those around you, its a great place! It was a nice facility (not overly fancy) with adequate care. I\'m sober and that I can contribute to the help of Desert Hope! Thank you
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Official Facility Response
It is an inspiration to hear from anyone who has achieved sobriety. We appreciate that you went out of your way to share your impressions and we wish you continued success.
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4.7
Excellent
Like others have mentioned, treatment is exactly what YOU make of it. As I read these other reviews I try to figure out why they are so upset. YOU have to want this. This is for YOU... I went, I was treated with respect and I took what I wanted from the tools provided to me. There are a lot of meetings and therapy, but that is why I went. This was not to be pampered or have some miracle therapist tell me \"You are cured\". Sobriety will be a constant struggle. I did not picture this perfect 30 day program. I knew there were going to be hurdles (emotionally). I knew that this had to be for ME. I couldn\'t go and nit pick and complain to my family if I wasn\'t putting in my ALL. This is a great program. It will be hard, nothing is easy, especially when it comes to your addiction. Be strong, love yourself and do this for YOU!
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Official Facility Response
It sounds like a considerable work ethic that you focused on the challenge of recovery. Anyone reading your review will receive a message of hope and earnestness. We are glad to be part of the good fight. Please stay engaged with our alumni groups and share your guidance there.
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No Rating
I attended desert hope about a year ago I wanted to take time before I made a comment. This place was really sad. I had a very challenging case manager that didn\'t do her job. And a therapist I don\'t want to say cuz I don\'t want to lose their job. The place was Immaculate they kept it very clean. There were some days that were very challenging. I think these people forgot that they were getting paid by the people there who were there for help. Would I ever go to this place again if I Iwould go back?No!!!...It\'s too large of a place to do what they want done it is a money-making place they will take your money. But in it all I was straight for 30 days. I found my freedom through Jesus Christ. I left there was very little tools. I believe some of the staff were there to help but I believe most of the people were there because they needed a job to pay for their expensive homes or their Lifestyles if they wanted. That job just isn\'t for anybody it\'s for very caring people to help out those in need. Today I live a drug-free life a lot less stressful. If you have a problem you probably be better off going somewhere else.
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No Rating
This was a joke. No effort to treat underlying causes. Therapist spend most of their time trying to get patients the phone calls they need to make for more money or supplies. It\'s terrifying how they call family members when their loved one has had a seizure and they are taking them to the hospital and you have to keep calling back until you reach someone who knows how they are doing. They claim to be equipped for all medical issues re withdrawal but instead take patients to nearby hospitals that don\'t take your insurance. Bills in The thousands of dollars range. They lied about 8 times about getting the hospital to work with you on charges. We must have faxed to them and hospitals more than that, talked to social workers at hospitals and still getting notices that no one , including us, has contacted them. Something is going on here. A big joke. You\'d do better going to a hospital for medical detox then toughing it out on your own. Complete FAILURE
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Official Facility Response
We are grateful that you took the time to write this review, T, and are sorry you have had a difficult experience. We are always improving our communication and collaboration with local facilities. Please call us if there is anything we can do to help.
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3.0
Good
My brother has been at desert hope for just short of three weeks. He is at residential level of care. We have not had a family session. His therapist says they only provide family sessions to families that live in the state. Meanwhile, the contract that Desert Hope has with BCBS mandates weekly family therapy. My brother reports he has received only one individual session since admission. He has otherwise only had contact with his therapist in group settings. Since my brother has become disgruntled with the facility not meeting bare therapeutic standards, he has requested to step down elsewhere. He reports he was put off for days to see his case manager, then put off for several days more to be given access to a computer to research a different facility for step down. I\'m not sure if they\'re assisting him step down planning. From what I can tell, they try to keep everyone in house through all levels of care, regardless of where they are from (not the best when thinking about reintegrating into your community!) When I spoke to his therapist she was not able to say what the clinical criteria for step down are for someone in their residential treatment. I have an ROI, she was legally able to speak to this, she just did not have a response. She was not able to provide a clinical recommendation for level of care. The only reason she would give for step down is \"insurance refuses to pay for this level of care.\" I understand that insurance rarely pays for as much treatment as is needed by an individual--I actually work in these levels of care at a mental health facility myself. At the same time, a therapist should always be able to identify the progress needed for an individual to be ready for the next level of care. From what I can tell, this is an UNETHICAL PROFIT DRIVEN COMPANY with incompetent clinical staff that is not meeting their legal obligation to patients.
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Official Facility Response
Thank you for the opportunity to address your concerns. We are sorry that you are disappointed. We strive make best use of any and all feedback whether you are in the healthcare industry or not; please contact the Clinical Director if it is convenient for you.
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No Rating
NEVER!!! Send your loved ones here! ... My loved one was there wanting to stay the full 30 days needing the help and when he tried telling us what was going on the phone was disconnected. This is a PRISON!
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Official Facility Response
We apologize if your phone conversation was disconnected. We have always known that reliable communication is critical and we have provided our clients with twice daily phone calls for some time now. Thank you for putting the energy into writing this review.
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1.7
N/A
Out patient transfer to poor living conditions Given a ama for not leaving in this condition
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Official Facility Response
Our outpatient program is always developing, RSS. We are glad for your feedback and are sorry that any transition was troublesome for you. Since February of 2016, our Outpatient levels of care have also included a stay at Resolutions Las Vegas and our step down process is smooth and well rehearsed.
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1.0
N/A
this place is the worst I was a cash patient and boy did they take advantage. I was sleep deprived by them over charged...
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Official Facility Response
Sleep difficulty is a common feature of detoxification, TC. We now offer a daily meeting with the psychiatrist until the struggles of detox are over. We are sorry that you had a difficult experience and are glad to read your feedback. Please contact our alumni coordinator and remain connected for the support.
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No Rating
DO NOT GO TO DESERT HOPE!!!! This place is run exactly like a prison. You will be given the run around. The classes are a joke and run by the BHT\'s and not by therapists or clinicians. You get to use the phone for 10 minutes a day and you have to fight for spots with other people on a sign up sheet with limited spots. The employees forget it\'s the clients insurance that pay their salaries and they talk to the clients so bad and treat them rudely. I just got out yesterday and my stress level is still high.PLEASE STAY AWAY FROM THIS PLACE FOR YOUR OWN GOOD!!!
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4.7
Excellent
Rehab is what you make of it! If you go to the classes, respect the staff and remember where you were days before, you\'ll realize how much of an opportunity they give you to turn your life around. I didn\'t realize how much I had learned until later when I was craving and used the tools I learned but didn\'t really understand at the time how powerful and simple they were. Don\'t listen to the \"haters\" who are upset that there is no pool, no private room, separation of sexes, etc. The hardest thing for me was going unplugged for a month. The best thing is the network of people I met that are now friends I can call whenever I need to. It truly is a place where they give you all the tools necessary to get back to the life you once had. I wish I had gone years before.
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3.3
Good
The curriculum is awful. Very poor therapeutic care. In 31 days I had less than one hour of one on one therapy with my therapist. I was not seen by the psychiatrist or a doctor for a week after driving. Group sessions are run by \"behavioral Health Technicians\" who are mostly recovered addicts who have no education what so ever in treatment, therapy, or social work.
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1.7
N/A
Some staff is kind Very unorganized Treated poorly. Not listened to. Needs not addressed in timely manner
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4.0
Great
The facility, music therapy, groups taught by therapists, organization, amount of time with therapist, groups were all things that were good. A lot of unorganization. A lot of groups just reading from a book, not very helpful
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4.0
Great
The process groups are excellent. I have learned a lot. Some of the groups at the main campus need to be more informative. There are some that are excellent while others need work.
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4.3
Great
There is always someone around to help you with whatever you need. There is a lack of communication between staff members. Desert hope changed my life, it did everything to give the tools and knowledge for when I got home, and they work.
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3.7
Very Good
Staying clean an figuring out my mental issues that have always kept me using was absolutely amazing Some of the staff weren't great. It helped my life so much completely saved me.
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5.0
Excellent
Getting to deeper issues as well treating the addiction They helped me realize why I was using in turn to work on those issues as well as the symptom of addiction.
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4.7
Excellent
Staff are very nice and make you feel welcome. The food was amazing but chicken 3 times a week every week gets old I was a herion addict that has been in and out of treatment. The message finally clicked while i was in dessert hope. The staff at dessert hope helped me overcome this horrible disease. I am forever grateful for american addiction center!
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3.7
Very Good
Clean Staff rudeness Clean and organized
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4.0
Great
Inpatient- great staff, clean, nice variety in activities. Counselers were exceptional! case managers overworked. No time to plan discharge. Amazing facility, great staff on the inpatient side, but be proactive with your discharge from day 1 of your arrival.
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5.0
Excellent
Caring staff, their ability to relate to the clients, very open minded in how they approach addiction.
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5.0
Excellent
Quality and cleanliness Low stafted at times I wish I could have stayed longer! If you were there because you want to be it will be an amazing experience! At times there was not enough staff for the tasks at hand but they should be working on that soon!
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4.0
Great
The staff Transportation It's a great environment to change your life for the better, excellent life tools provided to help transition into a healthy sober life.
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4.7
Excellent
Staff listens and does its absolute best to help clients in different situations For extended time staying patients the groups repeat information. This facility helped me immensely my therapist was able to constantly have one on one meetings. BHTs were also very kind and respectful towards clients. This experience was very healthly and vital to my recovery.
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4.3
Great
Worth it in the end It's tough
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5.0
Excellent
Caring, loving, comfortable, and helpful. It's a very loving place where you get all your needs met!!
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4.0
Great
Clean Good explanations. Some people were out of the loop. Give it a shot. Its 30 days out of your life that will change you!
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4.0
Great
program needs more staff n more individual therapy
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5.0
Excellent
Accommodations Group variety Staff to client ratio food Activities Cleanliness Organization Management Difference of treatment by gender weren't great. Overall a good experience, could have used way more client to staff organization and client resources to solve problems at home etc. lots of time waiting around doing nothing. Could be way worse though.
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5.0
Excellent
Great people great experience Some things such as med pass are to time consuming The alumni coordinator was amazing and really helped me connect with my self
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3.7
Very Good
Friendly Good activities Well im sober. I stayed near the Rehab. Got connected to meetings.
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4.3
Great
I was very impressed that a lot of the staff were in recovery, so they could relate to what we were going thru. I felt I could talk to any of the staff if I was having problems/issues. Wonderful group of workers. The friends I met there, will be part of my life forever. They are all like family, great supporters and very caring. There was some disorganization, due to the merger of two rehab facilities while I was there. They are working thru the issues, so the disorganization should only be short term issue. The program was very structured, which was great. The food was really good. There were no massages, acupuncture &/or pool at this facility. However, there was yoga, gym, ping pong, volleyball & kickball areas.
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5.0
Excellent
The staff and how caring they are in every aspect of your stay there None This is the kind of rehab you go to if you have been to treatment multiple times and are sick and tired of this shit. This facility will instill a will power in you to want to stay sober and show you how to do it in ways other treatment centers can't. They make sobriety look cool and appealing and the fact that the staff cares so much about you there makes you feel and gives you the confidence to believe that you can stay sober this time. I went into this facility mentally broken, and with a prisoners attitude. Today I have almost 10 months sober and I work at a treatment center helping others and spreading the message like Desert Hope did with me.
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5.0
Excellent
Co-curring treatment options Med lines are always a mess I enjoyed my time there & have stayed sober did over a year after leaving DH.
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No Rating
You should never send your loved one to this facility. I currently have someone close to me in this rehab and it\'s horrible. They have been there for 3 weeks and still haven\'t met with a counselor to discuss his personal problems. He sits in class for hours on end. They only get two 10 minute phone calls a day. I have called and the staff is very rude and laughs at you over the phone. The only positive thing I\'ve heard is that the food is ok. They tell you whatever you want to hear before deciding to go because they want to milk your insurance and make more money. It\'s sad. He has 1 more week to go and I believe this was a horrible decision. I can only hope that the classes taught him something.
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No Rating
This place is for the birds. It\'s just a business no real care for the clients. The Director of nurses shouldn\'t even be in that position because she has to ask her assistant about everything. The department heads like to sweep so many things under the rug. There is alwaysca lack of staff especially at night. So if you want your loved one to be safe and be provided real treatment to rehab. DO NOT SEND THEM HERE!!
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1.3
N/A
My experience is strictly on the female side. All the females (after detox) have classes/groups in the same room all day, Monday through Saturday, that\'s 5+ hours in the same room. Talk about going stir-crazy. Rarely are the women allowed outside for a group while the men are constantly outside playing games. There is crazy amounts of drama and fights, going on with the 40+ women. Residential might be a co-ed facility, but the staff will jump down your throat if you\'re even too close to the opposite gender. Most of the staff are very cool and kind, although all the girls agree that the one male staff member, the man who is power-hungry, is creepy. The classes and treatment themselves are helpful, but can be summarized as \"one thousand different ways to go to Alcoholics Anonymous\". The food served is mostly chicken, different types of chicken for everyday of the week, but you can request special meals, and the kitchen staff is very accommodating. Overall, it was effective in the way that I will NEVER go to rehab again. Most of the things advertised are false, such as from their front page there is NO Eye Movement Desensitization and Reprocessing Therapy (EMDR), NO spa amenities of any type, and NOT a luxurious setting. Be warned that they will say whatever it takes over the phone to get you to fly over there. The above was strictly for residential in-patient at the compound. PHP and IOP reside in an old run-down hotel in downtown Las Vegas known as Recovery Village, but the nickname given to it by the clients was \"Relapse Village\", for good reason. The IOP facility is joke, you had classes from 8:00 AM to 11:30 AM, then you wait for a ride that comes around 1:30 PM. On Monday, Wednesday, and Friday that takes you to solutions campus were you wait around until the AA meeting at 3:30 PM. On Tuesday and Thursday you go to an NA meeting at 2:30 PM then go home. They required the clients to be outside of the facility for a certain amount of hours so you spend that time doing absolutely nothing, but waiting and smoking cigarettes. Save your money and go else where.
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5.0
Excellent
Listening to clients needs but unorganized. I feel that the med line should be done differently. Sometimes it would take 2 hours to get medications
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5.0
Excellent
Experience of staff was a strength. Medicine pass and the food were weaknesses. Overall nice place to get treatment.
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5.0
Excellent
This facility is absolutely amazing! The staff are very professional and helped me so much. They have so much to offer at Desert Hope. The quality of groups, food, rooms, staff, activities are simply beyond 5 stars. Desert Hope saved my life. The staff went above and beyond to make sure I was okay and well taken cared of at all time. The facility it self is beautiful. The nurses and BHTs go out of their way each every day to make sure the patients are okay. Plenty of activites and groups to keep you busy. Even the outings are quite fascinating. If your looking for a place to start your recovery, Desert Hope is definitely the place to go.
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5.0
Excellent
I'm clean thanks to Desert Hope!
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5.0
Excellent
The staff at Desert Hope was compassionate. I felt like I was in a place where it was safe to finally deal with unresolved issues and start my walk in recovery. Everyone genuinely cared. If you were willing to work, they'd match the effort you put in. A lot of the staff were in recovery themselves. There's nothing quite like being in a facility where the staff actually understand what you're going through. They met me where I was at and without them I wouldn't be where I am today. The facility was understaffed. I spent 60 days at DH and am beyond grateful. When I first walked through the doors I didn't know if I could do it. I didn't know if I could get behind the thought that there was a way to do life without using or drinking. I met so many amazing people. These people made all the difference in my time in treatment. I was able to get honest and be me. That's not something I've ever had before. If I was struggling there would be many people again, staff and clients, who would check in. The staff took time out of their very busy days to sit with me and work through something. I was always encouraged and motivated. I wouldn't still be alive if it wasn't for Desert Hope. I've recommended this facility to so many people. I loved getting to go back for the alumni event. I'm so thankful that I had the opportunity to do treatment in such a fantastic facility.
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3.0
Good
Strengths: Activities. Weaknesses: Staff,laundry rooms. Need of meds. Store runs Honesty. Staffing, needs to be active at all areas
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5.0
Excellent
Staff is well-trained, facility is gorgeous, like a resort, nurses are sweet and understanding but not a lot of extracurricular activities. This facility was the first of 4 past treatment centers that finally got me to turn my life around. I'm not sure exactly what it was; between the programming and the staff, it just made me want to better my life!!
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4.0
Great
The curriculum that is taught. The food needs to be better. Have a better balance
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5.0
Excellent
Great staff, people who actually care about you and wish for your well being. great Yoga program. Great outdoor extra curriculars and really appreciated the trips taken to outdoor events/ activities only a few days where the classes and/or teaching seemed lack luster and disorganized.IE repeat subject days; maybe 2 or 3 days out of the 40 day stay I participated in. This rehab facility saved my life. I don't regret it for a single passing second of my life. everything I learned there I still use today in my everyday life, and some of the things they introduced me to are things I participate in, in my recovery outside of rehab (like AA, and meetings, service work).
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4.3
Great
good program but needs more connectivity.
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4.3
Great
Everyone that works there seems like they have pretty large meats. The gym should be bigger and have a greater variety of stuff. Desert Hope is good, if you are truly serious about getting sober it's definitely a solid place to give it a shot
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4.7
Excellent
There care for you. There food is not the best. I never thought id be clean and sober but desert hope saved my life, id tell anyone to go threw AAC
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5.0
Excellent
Therapy, groups, and all around everything really. The facility is great the people are great and the treatment you receive there is to0 notched, I recommend anyone to go bc it's definitely worth it
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5.0
Excellent
12 step meetings group therapy, lack of individu, keep up the good work
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4.3
Great
The sober living policy, get them in and push them out!!! I was private pay so not effected by the policy.
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5.0
Excellent
They are a leader in rehab facilities. I actually feel like the staff is family. They will do anything to help someone within reason, I try to work with you when possible. If they cannot get the exact resolution you are looking for, they will help with great options. Honestly, there is not a gym facility on property at "recover village" it was great to have this at their main faculty where you did detox. Many of the staff members have been through addiction as well, their level of understanding make a huge difference when going through the first 90 days. Overall, I fell blessed to have found Desert Hope.
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4.3
Great
Overall a fine place but needs more fitness programs.
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4.3
Great
Meals and nurses were good. A lot of the people working there don't understand addiction. I'm still SOBER because of this place, but 95% if the people relapse because of the new hotel
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4.3
Great
Nice facility, very clean, some really good group leaders. Food, there most definitely is not a five star chef here. It's not that the food isn't edible, but it's not of 5 star chef quality. Some staff, group leaders etc. had an attitude problem or made derogatory comments to addicts. If you don't like your job, find another. You aren't doing me a favor by treating me, it is a privilege! Very nice facility overall. very compassionate and helpful which makes up for those who weren't.
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4.3
Great
Emphasis on fellowship was good but too cushy
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2.0
N/A
Group meetings were a strength. Allowance of visitations was a weakness. Horrible lack of communication between higher ups and clients, lack of nutritious food at RV, bad neighborhood at RV
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5.0
Excellent
The staff members are very helpful and knowledgeable. Communication could work better. If you're willing to put the work in, the staff is more than willing to help you plan your aftercare treatment effectively. Any questions you have, the staff can answer it or can find someone who can
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3.7
Very Good
Strengths: Therapists, Quality of residential facility, Yoga, AA meetings, Support from staff Rigorous curriculum. Weaknesses: Communication btw IOP and residential, The IOP village should have been completely set up prior to sending clients over, Food at recovery village lacked vegetables Programming at recovery village is misleading. If you have United healthcare MOST likely they will move you in the middle of your stay to the recovery village.
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5.0
Excellent
The staff is very friendly and attentive to your needs. Due to previous trouble makers the ability to just relax after the days groups has been significantly decreased. It's hard to find a quiet place to get away for a bit. Overall Desert Hope is a fine facility. The staff provided exemplary care and were attentive to my every need. The diverse curriculum kept me busy and the food is awesome. However I am pretty sure that I have now had every variation of chicken and pork. I received knowledge of my addiction and tools to prevent me from ever having to use again. Thank you AAC Desert Hope.
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5.0
Excellent
Everything was good. I've been sober 97 days
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1.0
N/A
Worst staff ever. Bad food. They milk you for your insurance and thats it
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5.0
Excellent
Great Counciling great meals. Some of BHT'S are not good for people.. They do it for a check not to help people. I think that 2 years SOBER is too long for people to have to wait to work there after they go through,when there are workers there that are SOBER and shouldn't have jobs there
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5.0
Excellent
The food is amazing. The rooms are beautiful, and always kept clean. Support staff was very caring, and always there when you needed assistance. The line for nightly meds was disorganized, and many pm nurses were very rude to patients when it came to passing out meds, and having people waiting. Staff was very kind, empathetic, and helpful when it came to helping me through my rehabilitation. The food was very delicious, and amazing. This place saved my life. I had been to many treatment facilities in San Antonio, TX, and found them pretty horrible. Traveling to Las Vegas to Desert Hope, was the most life-altering, and life-changing experience I could EVER have. This placed saved my life!
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3.7
Very Good
It helped a lot but needs improvement in age separation and mandatory and self enrolled patients
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No Rating
I was there for 2 stints at Desert Hope within a 6 month period. In order to be successful, you must go in with the right attitude. If not you will hate it!
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No Rating
I was there 16 months ago. I a still sober and loving my new life. Yes the place on goods and bads but I did it.... Alot of good employees. For the money it does need more trained staff for one on one help. I am very grateful for my time there. I will never go back because, I think too much on myself to go out again. The best thing I remember is if you set in the back of the rooms, it was called relapse row. I NEVER sit in the back of an AA meeting. Also don\'t forget its what in put into the program you get out of it.... Thanks for my new life.....
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No Rating
Desert Hope saved my life. I spent 60 days at the facility and it changed my life. I walk through the doors sckepticle and hopeless and walked out full of hope and motivated. It\'s a beautiful facility, the program is stellar, but for me, it was the staff and they\'re passion for what they do that made all the difference in my treatment. I had an incredible experience at Desert Hope and and so blessed to have been able to be a part of such a great facility. I\'d recommend Desert Hope to anyone seeking treatment. The staff works just as hard has you do to obtain a better life. Like I said, Desert Hope saved my life. I\'m forever grateful.
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5.0
Excellent
The facility has a very well trained therapy staff. With my therapists, and the facilities treatment staff and program I can say are very strong strengths. Also the facility is very nice, and staff are very friendly. The facility's only weakness would be the lack of planning. This is only mainly on the Iop part of the program. It is effective, but there is a lot of spare time that could either be utilized or eliminated all together. All in all this facility gets 5 stars with me. Granted i know it is all in the clients perception, but with the program and therapists i had. I will stand behind the program. I am still continuing my recovery after graduating desert hopes program, and i can thank them for that and my sobriety today.
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5.0
Excellent
Dedicated to helping the patient in all areas not just the addiction. Distance makes it hard to be involved. Wish there were more locations. The process of admission was fast once we were in contact. The staff has been amazing at keeping the family updated and have taken excellent care of my loved one.
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5.0
Excellent
Very flexible about getting a bed for me. Very helpful since discharge with sober living opportunities, 12 step meetings Strengths: Alumni program. Weaknesses: Conflicts of personalities with certain clients.
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5.0
Excellent
Strengths: The H&I meetings are very helpful and I liked the fact that most all BHTS were people in recovery. Weaknesses: Orientation/admissions process needs more attention with showing the patients the facility and explaining the programming. Needs more organized activity on the weekends. I was ready and willing to listen and change my life. Desert Hope taught me many dynamics of the disease of addiction , and they are a very good facility for treatment. I am so grateful for the program they have there. It saved my life.
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2.0
N/A
HORRIBLE HORRIBLE HORRIBLE....send you on your way home with NOTHING!
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5.0
Excellent
Strenghts: Aftercare Plan Staff. Weaknesses: Holistic Wellness (Yoga, etc). I honestly couldn't have asked for a better facility. They made the initial detox as comfortable as possible, and afterward, transitioned me smoothly into the groups and classes I needed to build a strong foundation for my early recovery. The aftercare and IOP (Intensive Outpatient Program) plans they have in place are great as well. The tools and knowledge I gained from this facility have helped tremendously in my continued sobriety. The Alumni program also continues to help me out to this day, so they're really invested in helping your sobriety for the long haul.
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2.3
N/A
PLEASE DO NOT SEND YOUR LOVED ONE HERE.
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4.3
Great
Good facility but needs improved exercise and leisure activities and family participation.
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4.3
Great
Good staff and treatment plan. Good location, excellent communication.
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2.0
N/A
My daughter just returned from 30-day stay at Desert Hope and has had two relapses. She said the group sessions were led by unskilled leaders and the once-per-week one-on-sessions were good but not nearly enough. There is no help for dual-diagnosis patients, even though the recruiters claim otherwise. The constant movement of patients between inpatient services and the sober-living houses is chatoic and distracting. The facility was disorganized in many ways, but particularly inefficient in processing mail (an overnight box I mailed did not get received by her for a week but was in the mailroom there), and the facility lost an expensive bag of supplements when she checked in, which they were unable to ever find. Be wary of outside agents who recommend facilities - they promise quality services . We have received no follow-up contact Desert Hope, so they are unable to evaluate the ineffectiveness of their services. This was our first attempt at residential rehabilitation for alcoholism. My daughter entered Desert Hope with a high commitment to win the battle with the desease and did not need to be detoxed when she entered the faciltiy. However, she did not acquire the tools to be successful. I realize that relapses are not uncommon after the first rehab stint, but I would not recomment Desert Hope to others, based on my daughter\'s experience there.
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No Rating
I was here in April which was like five months ago and I am still sober. This was an amazing place that helped me get my life back. The sober living program was great. I would recommend this place to anyone trying to get clean!!!!
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3.3
Good
The staff was very knowledgable, both with addiction and mental illness. I loved the hike. However, there was not enough equipment for exercise and not enough extracurricular activities.
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4.0
Great
They helped my family member to get sober and stay sober; t's almost six months later and he's still sober.
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5.0
Excellent
I was not fond of some of their rules. However, overall it was a great place that focused on the well being of the patients most of all.
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3.0
Good
Our child still at facility getting help.
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5.0
Excellent
The facility had a lot of patients.
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