First Step Services LLC

211 E Six Forks Road Suite 117, Raleigh, North Carolina, 27609

2.7

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(6 reviews)
The primary goal of First Step Services, LLC is to assist adolescent and adult clients to end all problems they have with use of alcohol and other drugs. No matter how small or large, we can assist in putting them behind you. First Step is a NC Department of Health and Human Services licensed substance abuse and mental health facility, serving persons who need assistance with a wide range of substance abuse and mental health needs. Our mission is one of quality care, education and research for each patient and their families and significant others. For the complete Statement, visit our website: http://www.firststepnc.com/mission-statement

Facility Highlights

  • Family program components in all levels of care
  • Professionals Programs
  • Adolescent and Adult Outpatient and Intensive Outpatient Programs

Specialization

  • Individualized Treatment
    Some facilities have an addiction treatment protocol that all patients or clients are expected to follow, while others customize or individualize treatment based on a person’s unique needs and circumstances. Factors that may affect treatment decisions include age, lifestyle, medical conditions, type of drug, religious beliefs, etc.
  • Intensive Outpatient (IOP)
    Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.

Facility Settings

  • Executive

Treatment Center Links

Patient Reviews

Overall Ratings

  • 2.7

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    Avg. score from 3 reviews
  • 3

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    Accomodations & Amenities
  • 2.7

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    Treatment Effectiveness
  • 2.5

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    Meals & Nutrition
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BIll

  • Accomodations & Amenities

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  • Treatment Effectiveness

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I put off these groups for a long time because of time, transportation, money and general discomfort from the unknown. I came day 1 on VIP day, which was am impactful way to start. I was more comfortable than I expected to be. The group was useful and beneficial. The people were nice, open and often entertaining and insightful. I met a lot of nice people and I enjoyed the time here and having a place to talk about my situation when I didn\'t do much of that outside of group. It was a much better use of 6 hours a week than I expected. Angela and Katie are great counselors and I appreciate their kindness and warm approach to a generally crappy subject you are both AWESOME!

Dh

  • Treatment Effectiveness

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When first joining first steps NA meeting for our son the counsler was inexperienced and she couldn't answer some questions. It was apparent that she was trying to be more of their friend than counsler during sessions. During a session I mentioned something about my sons addiction. Behind my back she laughed at me and said what I said was stupid to the group. I was only repeating what out family counsler had said. My son became more involved with drugs and felt this was just an open door to expose him to getting him more acquainted with others that gave him heavier drugs. In a time when we are in need for help and vulnerable, I felt they just wanted our money.
Official Facility Response:

I would like for the writer of this review contact me directly to resolve this situation. This doesn't sound like an experience at First Step Services, LLC. Thank you, Henry Tarkington

BWW

  • Treatment Effectiveness

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Strong, patient/client-centered program, highest ethical standards. CARF accredited. Multiple locations in Raleigh, Durham, Garner & Cary NC. If I wasn't an employee, I absolutely would choose First Step Services, LLC. My employment at the centers would prevent me becoming a patient. Absolutely would recommend this facility because it is CARF Accredited, Fully DHHS NC Licensed. We have had former patients return and become quite successful. The decision would be based on the comprehensive assessment and consultation with the Clinical Director or the Medical Director. Patient centered, exceptional clinical program, strong relationships with community & referral base. Downfalls would be having to compete with low cost DWI programs that aren't required to be DHHS licensed or achieve any level of Accreditation. Our high standards carry a high financial cost. We network with all the majors that operate in our areas; we check benefits and provide authorizations, billing, overview of using insurance for behavioral health.
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