Jump to Section

Focus Treatment Centers

4.4 Great (16 Reviews) |
/
4.4
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
7249 Shallowford Road
Chattanooga, Tennessee 37421

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Average Location/Amenities

Facility Highlights

Monthly intensive family programming and weekly family therapy

Weekly therapuetic outings

Daily 12-step meetings

Philosophy

Focus Treatment Centers offer compassionate, comprehensive and affordable treatment and advocacy for adults struggling with substance use and eating disorders. Our therapeutic and philosophical framework utilizes Acceptance and Commitment Therapy (ACT) to support our patients in achieving long-lasting behavior changes based on acceptance and mindfulness practices. We also engage our patients in intensive shame reduction and self-compassion work as well as trauma therapy grounded in attachment theory and movement therapy.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

DrugAbuse.com is a third-party resource for consumers seeking addiction treatment. We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and editorial reviews that provide valuable information for people making difficult decisions. DrugAbuse.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Meet The Staff

Susan Kerr, RN
Executive Director

She earned her Nursing Degrees at Erlanger Nursing School in 1985 and the University of Tennessee at Chattanooga in 1989. She is a seasoned behavioral health professional who brings a broad range of management, program development and clinical expertise to her current position of Executive Director.

More
Gail Gnade, Ph.D
Clinical Director

Dr. Gail Gnade has been a Clinical Psychologist in the state of Tennessee since 1993. She is a graduate of Fuller Theological Seminary with Ph.D. in Clinical Psychology and a Master’s Degree in Theology. Dr. Gnade specialities include Depression, Mood Disorders, Anxiety, Obsessive Compulsive Disorder, Eating disorders of all types, Addictions including Sexual/Pornography and Personality Disorders.

More

User Reviews

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
3.7
Very Good
This review is for substance abuse only. It’s long but I feel has information important if considering this Chattanooga facility for treatment. Focus Treatment Center supplies the tools needed for the drug/alcohol individual to manage their addiction. There are areas where Focus can, and should, work to improve the patient experience. This review is for May to June 2018. I will only mention one staff member. His job performance and attitude is poor. He is a tech and repeatedly demeaned patients and acted entitled in his position as well was extremely lax at his duties. Examples include 1. Did not check patient vitals first thing in the morning as he is supposed to. One patient in detox was woken up early in the morning by himh playing guitar in the commons area. When asked why he hadn’t checked vitals he said he didn’t feel like it. The same occurred the next morning. When asked by a detox patient to check vitals he said, “ok. I’ll check.” Patients BP was 177/80…obviously high. Patients in detox are to be monitored. His lack of doing so could have led to serious withdrawal complications. His inaction is a patient safety issue. 2. Coffee was available but he would refuse to go get Splenda for tea when he was asked. 3. He told one patient he had permission to go behind the nurse’s station and get his cigarettes where they are locked up. Patients aren’t supposed to be behind the nurse’s station. He then reprimanded the patient in front of others when he did, like it was a funny joke, which was very demeaning to the patient. 4. He displayed inappropriate attention toward one young female patient. He would play his guitar to her. 5. He was observed sleeping on the couch more than once at 5:30 in the morning 6. Where was supervision during these incidents? Lack of supervision and oversight also needs to be addressed. Items brought for patient might be rejected one day by staff but accepted another day by separate staff members. Items such as shampoo and lotion were rejected specifically for having the word alcohol as an ingredient. I had to finally print a list from the Focus website to prove cetyl, stearyl, isostearyl, biphenyl alcohol are allowed. Staff appeared to have lack knowledge and understanding of requirements. I recommend posting facility rules where both staff and patients can see and understand them. Smokers were outside late at night after 11 pm making a considerable amount of noise. On at least two occasions smokers tried to get nonsmokers to take a cigarette or e-cigarettes. Counselors teach about the danger of swapping one addiction for another. Apparently some patients swap their drug/alcohol addiction to cigarettes. Focus, while treating one addiction, is promoting another. At least 3 patients started smoking while there during this 28 day period. Patients are transported to offsite NA/AA meetings, which are held in areas known to be unsafe. Patients are told they are required to go. When questioned about an unsafe location a staff member said nothing has happened ‘yet.’ Patients concerned that bringing issues up could lead to retaliation by staff. Staff Culture problem could exist. Food is similar to what you get at a hospital cafeteria. For the cost of the treatment facility I expected the food to be higher quality. Patients are expected to clean their own rooms and bathrooms. Baseboards and bathroom floors were dirty and carpet not vacuumed. After cleaning the bathroom floor with a towel it was black. Not sure what the function of the housekeeping department is. There is no excuse for unsanitary and unhygienic conditions. One counselor has approximately one year of experience. Inexperience showed during counseling sessions although no fault of the counselor. Better oversight and mentoring by experienced counselors would be appropriate. Family and patients are encouraged to attend a three day (Friday-Sunday) Families in Focus program. Cost is $100 per person in advance. Personal opinion is the program is not worth the time or money. Treatment at Focus is expensive. Without insurance it would be extremely difficult. Our insurance was billed: - $24,000.00 for the 28 day treatment program - $4800.00 for detox - $1500.00 for three days of Partial Hospital Psychiatric (PHP). Focus also encourages 20 sessions after treatment called an Intensive Outpatient Program (IOP). The cost for each session is $150.00. An option is go to Narcotics or Alcoholics Anonymous meetings. They are very beneficial and are free. In closing Focus supplies tools to help addiction but must be applied after leaving treatment in order to be successful. Patients entering treatment are stressed physically and mentally and improving the items noted above will make an already difficult time much easier to succeed.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.7
Very Good
Nice place and good techs and counselors. I am coming up on one year clean. It’s a good thing I have money and good insurance or I wouldn’t have gotten such great care. While trying to help another addict I was told it was going to cost 17k! Most of the amount was due up front. Are you kidding me?! But when I was in there they would make different deals with different patients in order to make them stay. I didn’t get a deal. So they need to change their mission to we can help you but only if you have the money. Truly sad!
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
2.3
N/A
This is for the eating disorder side of Focus. As someone who has suffered with eating disorders for many years, I was hopeful when the they asked me my food preferences as well as anything I was not willing to eat. However, when the food I told her I didn't like or want was placed in front of me on a daily basis as a way to "challenge" my eating disorder, I felt like I was in hell. If just eating a twinkie or a bowl of ice cream was the solution to my problem, I would have just gone to Dairy Queen instead of rehab. Overall staff seems uninformed and lacks compassion. No one seemed to want to take the time to explain why or what we were doing. Lots of time spent sitting around doing nothing. Not the place to go if you have an eating disorder.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
Was nice place, nice people. But for the money what a scam.
More
4.7
Excellent
I found Focus to be an excellent rehabilitation facility in every way. The admissions personnel, the nursing staff, the yoga teachers, the kitchen crew and the therapists all did a great job in their respective areas. There were two that I especially enjoyed talking with regarding my situation. (and they know who they are). I highly recommend and have recommended Focus to those in need of treatment, for any type of addiction and will continue to do so. Thanks for the help.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.7
Very Good
We only want the best for our loved ones that is why we choose focus for my fiancé . Now after him being in the program and myself participating in family therapy all I can do is have faith and hope for the best at this point very disappointed alot of the staff I found rude if not rude just wanted to do as little as possible to help. Also I found certain things unprofessional we were told that in order to focus fully on recovery men and women were monitored or keep separated except for group sessions. Even smoke breaks were separated. They fail to mention after hours such as after midnight smoking is allowed basically most of the night so if people are alowed to stay up half the night outside smoking unsupervised how can they focus on daytime sessions and group ? Another thing I found very unprofessional is women techs are allowed in mens rooms alone? Now I know when I go to a doctor if it is male tech a female tech always has to be in the room with the male tech the entire time. I also observed during open group women and men that were in stay patients sitting together even sitting almost on top of each other or at each others feet sitting between the opposite sex legs flirting joking and just having themselves a great time this included some women techs also . When there was a roomega full of empty chairs to sit in. Not only was that very disturbing but I was told I would get a update call on my fiance progress and well being within 3 days of his stay. I never received a call so when his counselor finally did call almost 2 weeks later to set up a family session I asked how he was doing ? I was told he would have to be there 5 days before getting a phone call. I myself had to inform his counselor he had already been there 2 weeks and he and I had already spoken several times. I was wanting to know from her how he was doing she had no knowledge of his case it seemed and very unorganized. Later my fiancé told me she didn't even know his name called him Fred in group. Later that same day the counselor called me to reschedule the family session appointment she made us because she had double booked our appointment on top of another family session. At that time I put a phone call into upper management as I was concerned that he wasn't getting proper treatment or attention he should be getting . After my complaint I was assured it would be taken care of even though it was taken care for the amount of money you are spending for treatment you would not think I would have had to put a call into upper management to make sure he was being cared for. In my opinion the staff needs to be reviewed and also standard procedures and conduct need to be reviewed with the staff .
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Good counselors, clean, comfortable amenities, good food, and friendly staff. Very knowledgeable staff in treating chemical dependency and eating disorders. I went through the program at Focus several years ago and have maintained sobriety from all chemical use since then. My journey in recovery began there and my life is amazing today. I have a career, a family, and most important a relationship with God today. The program introduced me to 12 step recovery which in turn changed my life. I am forever grateful to the caring, loving staff at Focus Healthcare for teaching me what I needed to know to begin to navigate this journey in recovery.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Facility was great!
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.3
Great
The connection with families in treatment, follow-up counseling, alumni activities, and strong emphasis on 12 step. Could use more outside activities and facilities. What they teach you definitely works. I think even more testimony from successful people who have been through treatment would help those in doubt in treatment and those considering treatment.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Experienced staff, classy building. Great food! One weakness was that it was expensive! I had tried other treatment centers, churches and going cold turkey. None of these worked for me
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.7
Excellent
Therapist, counslers and the Chef were great. Poor techs, facility was hardly clean. Furniture and tv where outdated. Hardly any outdoor time. The counslers are top notch. Most of the classes where useless. Facilities are outdated. The techs are very rude. Nurses where very nice. The food is wonderful.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.3
Great
the staff is really caring high cost for the treatment great healthy meals
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Strengths: Whole-person care; a lot of staff are in recovery; food is excellent; someone always answers the phone; counselors are awesome; staff all get along; monthly family program. Weaknesses: Not affordable for someone w/ no insurance or state-funded insurance; a lot of micromanaging. Focus offers comprehensive treatment for dual diagnosis patients.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.7
Excellent
Strengths: Knowledgeable friendly. Weaknesses: Not long enough. I would definitely recommend this facility.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Real experience from counsel was a strength of the facility. However, there was there was not enough free times. I went there a broken man who could no longer function in life as a responsible adult and they completely gave me the tools to get back to my core values.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Had the program I was looking for.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More