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Hazelden Betty Ford Foundation

3.5 Very Good (34 Reviews) |
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3.5
Very Good
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1901 Esther Street
Newberg, Oregon 97132

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Private/Secluded

Facility Highlights

Healing and help for family members

Special programs for healthcare professionals and LGBTQ individuals

Major insurance accepted

Philosophy

Hazelden helps restore hope, healing, and health to people affected by addiction to alcohol and other drugs. All who seek recovery will find it, and the stigma of addiction will be overcome. Treat the whole person as well as the illness. Treat every person with dignity and respect. Continue a commitment to the Twelve Step fellowship. Be of service. Remain open to innovation.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Dr. Jeffery Young, M.D.
Medical Director

Jeff Young, MD, is the medical director at the Springbrook campus in Newberg. Dr. Young received his medical degree from Oregon Health Sciences University and is Board Certified in General Psychiatry and certified by the American Board of Addiction Medicine. His clinical work throughout his career has included working with patients and healthcare professionals who have psychiatric and substance use issues. Previously, he was the medical director for the Providence Health and Services, Behavioral Health Program, Oregon Region.

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Heidi Wallace, MA, LPC, NCC, MAC
Director of Clinical Services

Heidi Wallace, MA, LPC, NCC, MAC, is a master addictions counselor who specializes in the treatment of individuals with chronic and severe addiction as well as other mental health disorders. She currently works on Hazelden's Springbrook campus as the clinical director, where she has been for seven years. She earned her bachelor's degree at the University of Montana and her master's degree in counseling psychology, with an emphasis on addictions, at Lewis and Clark College. She has worked in both residential and outpatient treatment settings as well as private practice over the past 17 years. She is co-author of an addiction textbook in which she wrote about the fundamentals of Motivational Interviewing.

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User Reviews

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2.7
N/A
Hazelden is terrible for the cost. My biggest complaint is zero follow up. I'm not sure how they state their numbers- I've been there 3 times and have yet to have someone ask about me. They are awful, they don't care about you, please don't go there.
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No Rating
An excellent program, really beyond excellent. Saved my sons future. May not be easy ut the outcome is what we prayed foe and beyond.
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1.0
N/A
If I could give this a 0 I would. My sisters loved one was admitted. In such poor physical condition they insisted he go to the hospital. He was taken to the hospital by my sister. The doctor at the hospital said he was good to go, and they could not keep him in the hospital. The Hazelden Doctor disagreed and determined not to take this suffering soul back to Hazelden there. Therefore my sister had to take him home on Friday, after 2 days at Hazelden there, with a prescription for Librium. Then Hazelden informs her he will require a new assessment. He was willing and ready for help finally for his drinking had the best of him. What has this come to? How is any of this happening where two doctors disagree and the poor man in kicked to the curb. Compassionate care? No. Risk management, liability, over a mans life.
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2.3
N/A
Worst place I ever went to,, my third,,unfortunately, The second place I went to was Baker house in Baker City Oregon, They offered,,treatment for 100.00 a day,,,,1 thousand a Month...During the week at Baker, they offered trips to bowling alleys, swimming pools, volleyball, bus trips to the surrounding areas,, Betty Ford of wilsonville,offered NON of theat. I was given a room with a bed, a room mate,and a dresser, I was constantly treated like a 10year old. not allowed to watch TV but a couple hours on the weekends, not spoken to like an adult,, where all the "sports Nuts" took over the only 2 hours of TV available to watch nothing but sports,, golf, tennis, football,, didn't matter,, as log as "they" got to hog the TV for sports... Bummer for those of us who hate sports,, there is NO OTHER TV available,, TOTALLY Boring. The ONLY best part was the smoking area where I got more therapy than anything else,, and got more addicted to cigarettes because that was the only thing to do, but where I got better benefit than ANY "class" I was forced to go to....The hallways smell like Bad farts because they don't allow bathroom fans because someone might be trying to smoke something, thus we all have to smell a HUGE amount of sewage. I had a migraine for 10 DAYS and no one cared,, I didn't eat anything for 10 days(you would think they would notice but NOT!),,at least I lost 20 pounds there,, that they also didn't notice....I missed classes because of that 10 DAY! migraine, and was lucky to make it to some of them (I forced myself with earplugs),, but all they did was complain that I had missed classes!!! I Suffered for over 10 DAYS!!! No One cared,No one cared at All!For 10 DAYS! but i still managed a few classes and got put "on report" for. THEN,, My Counselor,,( doesn't matter his name, they all are just salesman to sell you to STAY there till insurance stops paying out) never called me to find out if I was OK,, Even a year later,, He made his Best effort to make me stay there because I had good insurance,, seems if you have crap insurance,, you are cured,, if you have good insurance,, you need to stay till it runs out,, THEN you are cured. I lived through 22 days there,, just barely,, The boredom is unbearable.,I was forced to listen to "war stories" from the young who love to brag about their prison encarcerations, and their prison stays, and the great prisons they've been to, and their prison tattoos, who were bouncing off the wall from their own boredom,, then there was the "game room" is a ping pong table and a card table. Take it from me,, Save your 25 grand a month and go to Baker house in Baker city, Oregon, At Baker,, if you need a dentist, doctor, counselor,, you just pay a little extra in town to find a local pro you need, instead of paying that entire staff at Betty ford. Their "policy" is,,as they say,,,, you can leave anytime you want, Worst place ever.. That "doctor" who is on easy street there,,,was supposedly a "pain expert",, HA,, I had a migraine for 10 out of the 22 days I was there (didn't get any credit for the food I didn't eat), , DUH,, I hd already been to a dozen docs who couldn't help but I paid ( my insurance luckily)a HUGE price for his useless opinion. My room mate was informed too late that his insurance had run out. Needless to say,, He was cured once they found out but too late for him,, a farmer from Nebrasca,,(people come from all over) I feel SO sorry for him Mostly I am angry because I had to get the hell out of there and ,,It's been a year now,,and my "great" counselor NEVER EVEN CALLED TO CHECK UP ON ME! Yea,, you at Hazelden can delete this,, but I am copying this to make sure everyone knows how much you stink,,I do not care if you will delete this. I am STILL WAITING FOR MY COUNSELOR TO CALL AND AT LEAST CHECK ON ME!!!!! but Not to worry,, there are MANY other avenues to display this!!! Thank GOD!!! PLEASE, whoever you are,,,,, GO TO BAKER HOUSE IN BAKER CITY!!!,, CHEAPER AND HUGE BETTER!!!
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3.7
Very Good
I was forced into that place. It may have changed. From what I have learned, it did everything, everything wrong. I left, not feeling good, but feeling hugely resentful ...And – two options on Sunday: you go to an event church which they called Christian church or you got to go to the Catholic Church. I was not allowed to meditate. The only other option was to do a stupid big book study. Other spiritual was not allowed.
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3.5
Very Good
Accommodating was a strength but price was a weakness. My friend went in here hurting and came out a new woman, thank you.
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4.3
Great
Now that they take insurance its a much better value. My sister went there and had a great experience. the staff is very qualified and experienced and its a lovely calm campus not far from Portland. She has some PTSD which they specialize in as well. She was able to stay for an extended amount of time which helped her. Their continuing care options were great and one of the reasons we chose this facility.
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3.7
Very Good
They give you hope...a jump start but need a convincing method to have participants stay longer. I have little more to share as its been a long time. I feel very few rehash are effective as a tool to stop one's addiction...but their efforts send you off with valuable tools to utilize once you choose to change and accept that alcohol and drug free is really amazing to grasp and live....its not boring nor corny...it gives us a leg up to take pride and recognize when we are doing the things we were taught...and they work wonderfully....once you accept that fact. I finally KNOW Christ....it's like a lightbulb came on. I am almost 50. Drunk for the largest part of 35 years. I finally feel like I am whole. Thank you Jesus! 2 years sober in Sept. 10...yes...for real.
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2.0
N/A
As a drug rehab facility Hazelden-Springbrook works for some but definitely not for others. My son and two acquaintances all relapsed shortly after very pricey extended care. As a dual diagnosis facility, the place fails miserably for anxiety issues. There is little practical assistance, just more prescriptions. The family program is so-so and it is difficult to get phone calls returned, except by the admissions counselors, who are very eager and responsive.
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4.7
Excellent
Excellent material given about addiction and it's effects, causes and treatment. Great aftercare program. Best mental health treatment I've ever received anywhere. Beautiful grounds and scenery with many areas to walk and enjoy. A trip to the spa with a chance for a better life at the end of the trip. However, the cost prohibited for many. At around 30,000 for 30 day program after insurance, not including the price for any days or night spent in detox. If you wish to access the special services like massage and acupuncture or use the book store, those a paid for desperately. They are a little misleading in the billing department, take a friend or a tape recorder for later reference. They do offer a partial scholarship of 25% to some but you have to ask. Insurance is sabotaging, can change it's mind later, sticking you, or worse your cosigner, with the entire bill and instead of being able to move forward with your treatment plan. The after care model is well set up in theory, but in reality they rarely call and when you do you usually have to leave a message. You have to save half way through treatment. Meridian or low income do not have access to the extended care program of 60 days, as the total bill would be the price of a nice 2 or 3 bedroom home!! Treatment classes can get jumbled, leaving you with just partial instructions in how to recover and live with your disease or disorders. LGBTQ counselor is wonderful, but often not on site as is the situation with many of the counselors, which leaves you with a stand in one someone unfamiliar the whole picture of you, sabotaging a continuity of care feeling, and forcing you to repeat things you've already said instead
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1.0
N/A
The personal experience of the staff was excellent. They didn't help enough with the insurance. Offers a family component to aid the entire family.
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3.3
Good
The family program was very well facilitated.
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3.0
Good
The people that work over there are very friendly. They need more space and I think they need more of a budget.
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5.0
Excellent
Despite the high cost, it was worth every penny. They were exceptionally flexible with treatment and the beautiful facilities helped with an atmosphere of healing. Most importantly, the recovery is segregated by gender which my qualifier considered essential and I thought was beneficial. Amazing staff and facilities. They were flexible to allow a month of outpatient for my young qualifier who wasn't ready to leave but we were at the end of our financial resources. Single sex treatment and dual diagnosis.
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5.0
Excellent
Top notch facility. It was a nice setting with a professional staff. However, there was a rigid corporate structure.
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1.0
N/A
Do not go to this over priced dump. This is an AA center and you cannot challenge anything that an 80 year old big book tells you! If you don't find god you are completely out of luck, unless you realize that the alcohol or drugs don't work and you are so better with out them!!!
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3.0
Good
Offer a family week. My friend relapsed immediately after leaving.
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4.0
Great
Lovely setting.
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5.0
Excellent
Hazelden set realistic expectations for recovery. Not a quick-fix push. Long-term solutions. Long-term goals.
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2.0
N/A
Not making it specific to the needs of the client. They failed to treat the client.
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4.7
Excellent
I wish all treatment could offer the higher end amenities. But it's about money and insurance. If you can finance it, it's great
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4.7
Excellent
Good family and friends program but was expensive.
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4.7
Excellent
At the time my spouse attend Hazeldon, it was a great facility. My spouse now works at another facility and often compares it to Hazeldon. No coffee, sugar, outside reading, no TV are all policies believed to help with their success. I've heard the facility has gone down hill and is less strict which we both believe aided in the success of the treatment
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5.0
Excellent
Just go. 12 step based- relapse prevention and aftercare support.
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4.7
Excellent
Best in the world treatment- Hazelden sets the benchmark for all others.They saved my life. Outstanding program and staff- comprehensive approach- Wholistic
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3.0
Good
They focused on money and used confrontational tactics in treatment. ... I felt violated and didn't trust them. The staff was confrontational. They focused on money and tried to guilt me all the time saying I was sick and needed to stay for 90 days and I was soo sick. But as soon as my insurance ran out, they said I was ok to do out patient at my home town... The whole experience really put me off. Thank God I finally got good treatment else where.I have been clean and sober for nearly 12 years, no thanks to them. I understand they are now run by Hazleteen Inc. and things are better.
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4.0
Great
Great food, buffet style. I gained a massive amount of weight while there. This is a very expensive facility. I did not stay sober after completion but now I have almost 10 years of sobriety.
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2.0
N/A
Offer a family week. My friend relapsed immediately as soon as he left.
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3.0
Good
I don't think being forced into rehab works for every person, it did not for my friend but it may for others. Expensive. My best friend did not feel comfortable
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4.0
Great
Hazelden merged with Betty Ford in 2014 and I am lucky enough to now work with them. They span all ages and all addiction as an illness They are all across the U.S. and have both residential and day treatment options. Hazelden Betty Ford is more than just a treatment center. It represents support, help and understanding for all family members. I know that my brother is resting in peace and I am a better person because of his treatment. He received outstanding care.
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5.0
Excellent
Overall I feel the program was excellent. I have been in recovery and sober ever since I entered the program over ten years ago. I thought the quality of the staff was very good, the structure of the program was very good, and that I came away with the tools and skill necessary to remain in recovery for the rest of my life. I don't know of any higher recommendation I could provide than that.
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4.3
Great
Highly Regarded, now kinder and gentler
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3.0
Good
Program didn\'t help me...states it is a duel diagnosis, but I have PTSD and I am an alcoholic. They said they treated PTSD but they didn\'t treat me and they had no idea how to deal with it. If you have a duel diagnosis this is NOT the place, (and their) groups for trauma patients (cost extra)
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2.0
N/A
Facilities and quality of staff do not live up to the $1,000 per day price tag.
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