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Lakeside Behavioral Health System

3.1 Good (52 Reviews) |
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Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
2911 Brunswick Road
Memphis, Tennessee 38133

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Average Location/Amenities

Facility Highlights

Recovery Academy

Neuroscience Center

Lakeside Residential Treatment

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

FELICIA SWAUNCY
CHIEF FINANCIAL OFFICER

Felicia Swauncy joined Lakeside Behavioral Health System as Chief Financial Officer in February 2007. She has served in a variety of roles in Finance for 20 years. She was previously the CFO at Health South in Memphis for two years, Director of Finance at Memphis Area Transit Authority for almost nine years and Controller at Elder Care for five years. She is a graduate of Christian Brothers University and Central Michigan University. She is a graduate and member of Leadership Memphis. She resides with her husband and three children in Memphis.

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JOY GOLDEN
CHIEF EXECUTIVE OFFICER

Joy Golden is Chief Executive Officer and Managing Director for Lakeside Behavioral Health System in Memphis, TN. Joy has worked in the healthcare industry since 1978 where she started her career at Methodist Healthcare as Corporate Human Resources Director. During her 22 years with Methodist, Joy managed labor and employee relations, risk management, benefit administration, the employee health clinic and functioned as the legal consultant for all FAA guidelines for employee health for the Hospital Air Wing Ambulance Service. She graduated from nursing school in 1996 and is currently a Registered Nurse in Tennessee. Joy has been working as a psychiatric nurse at Lakeside since 1997 during which time she has held the positions of Charge Nurse and House Supervisor. Prior to being named Chief Operating Officer, Joy served as Chief Nursing Officer. Joy taught Labor Relations and Employment Law at the University of Tennessee College of Allied Health from 1992 to 1999.

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User Reviews

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2.0
N/A
Would NOT recommend
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1.3
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Worse hosiptial for a adolescents.
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3.0
Good
It actually wasn\'t that bad staff was somewhat okay Food was decent I actually gained weight the other girls That were in there were pretty nice. Didn\'t really have programs That focused on anxiety and depression but I guess the groups worked a little bit Therapist I didn\'t even know was my therapist and the doctor I saw for maybe 3 mins Every time overall it wasn\'t the greatest but it also wasn\'t the worst
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1.0
N/A
I regret sending my son here. Someone made false allegations against me... The food is horrible, gave me and my other son upset stomachs. I felt like the workers were only there after our money, and wasn\'t really taking me seriously or listening to anything I told them. I wouldnt recommend this place to anyone.
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No Rating
BEWARE: Nothing like getting the help you need from Lakeside and then they send you to a Collections Agency, EVEN IF YOU ARE PAYING THEM ON A REGULAR BASIS! I guess THEY DON\'T CARE about you after you leave their facility. FYI: Other medical facilities like Methodist and Baptist don\'t send you to collections as long as you are making payments to them. Thank you Methodist and Baptist hospitals on behalf of friends I know who are struggling!
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1.0
N/A
This place is the worst place you could possibly go to. My sister went willingly to try and get help over a horrible break up that really did her in. When she was in the hospital they told her she would be there no longer than 5 days. Well here we are day after day they tell her they are releasing her tomorrow but never follow though nor care to speak to her. They are all in this for MONEY. Whatever the insurance pays they want. When you max out they will send you home. Every time I talk to her she sounds miserable. They get a pillow and a thin blanket, and have to be up at 5:30 every single day.. They do not separate you, and some people are violent.. They tell you before you go in that they are hands on and family is welcome. Well we can\'t see her and she can only call every now and then. They all eat together and congregate together. This place is a joke and a money pit. I wouldn\'t recommend this place to my worse enemy. She said its like Jail and the nurses are only there is collect a paycheck. When you call to check on them they give you a tude and send you to an automated system that is suppose to answer all your questions. I had to call back to back just to know she was okay. I hate this for her, she spent all this money to go here and she isnt even getting the help she went for.. If anything this has scared her straight and that was never the goal. PLEASE DO NOT SEND ANYONE YOU KNOW HERE. They lie and tell you what you want to hear just to get you in there, but its to total opposite.
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1.3
N/A
I would NOT recommend this place to anyone. I would have 3 minute meeting with my psychiatrist. After I was released from this prison I unfortunately mage an appointment with the same psychiatrist who saw me now for 8 whole minutes. He stood up on the last 3 minutes because he had another patient waiting. I called my insurance co which told me my appointment should have been 30 minutes. Never again!!!!!!!
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2.3
N/A
Security wanted to check my car for weapons. Last day, they took me for an MRI. Technician said wait a minute so you can take a disc to your doctor. Driver said she didn\'t have time.Told me it would be mailed to me.2 months and still do not know results. Go somewhere else because the first 2 days, 3 men and 2 women, including me did not have a bed or shower. I hope they do not charge Medicare for those two days. Staff complaining and a prison like enviorment. Worse two weeks of my life. Trying to he!p people.
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1.3
N/A
UNDERSTANDING. CARING, EMPATHY personal accomdating
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4.3
Great
Friendly people that truly want to help. They need to keep the violent patients separate from each other From the moment I checked a loved one in I knew they were in great hands.
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5.0
Excellent
Great programs and staff. It helped a close loved one
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4.0
Great
Great for recovery Theyre great people
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4.7
Excellent
The is modern and up to date. The staff there is competent. It is not real cheap to go there. A family member went there. When I visited this person there, she was very happy with the place and the treatment.
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4.7
Excellent
The physical facilities and the staff there. the cost to go there for treatment is expensive. This facility is in a nice location. And I myself was very much inspired by the physical setting of this place.
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5.0
Excellent
INTEGRITY
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1.7
N/A
at the time, this facility helped me become a drug-free person
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2.0
N/A
Nutrition and food the food is terrible !!
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3.0
Good
They have little on activities and don't allow you to watch much tv
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3.7
Very Good
Good nurses Seem understaffed
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3.3
Good
Detox program was very helpfull. Boring classes with repeat information. Treatment is only going to work if you are actually ready to get sober.
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3.7
Very Good
The locaruoon The cost was expensive. The admissions process for a person in crisis was not easy to negotiate. They acted as if they did not want to help us to avert a potentially dangerous situation. Since it was not a scheduled admission they were not willing to address our issues.
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5.0
Excellent
counselors that understand and the sponsers once you leave i personally did not find any except maybe for the price this facility helps people who want help and are willing to commit to getting clean and staying clean and not living in the past but who are looking to the future for a better life
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4.7
Excellent
education and security it has different treatment for childrens and adults
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4.0
Great
Very helpful and friendly staff Very sterile environment Was helpful
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5.0
Excellent
Hands on, personal touch, spiritual Time limted, which was a negative. My mother was an alcoholic and lake side helped me to cope while my mother received excellent care. I strongly recommend 😊
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4.3
Great
we had several meetings a day, we would discuss our strenght and weaknesses
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1.3
N/A
My daughter was released from this tragedy on today. She had been there for a week, when she was supposed to only be there for a few days. Communication is nada and only 1 or 2 people treat them with respect and dignity. There is one woman there who is the best person there and I would not be surprised if she left. Tell me this, what doctor treats a patient and they don\'t know what they have been diagnosed as, nor why they are attending certain classes. Lakeside is a scam and is only in it for the insurance money. Dr. is insane and has horrible bedside manner...This is one hospital that I would not take my sick dog too. HORRIBLE
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No Rating
I spent two weeks at LS in 2016. It was extremely beneficial for me. The staff was helpful and kind, but there are rules they must enforce naturally. The Dr and his resident were great. They took time to listen to and answer my questions. The facility was clean. During the week we were busy all day with classes and group therapy. AA or NA meetings are held every night, usually a speaker meeting. The program has flaws of coarse, but if you go for the right reasons, the imperfections are nill. I read the other reviews, and some of them were rediculous. Someone was unhappy b/c she wanted a specific drug but did not get it. Um... Yeah, that\'s called drug seeking and since when do psychiatrists in any situation allow their patient to prescribe their own drugs? And as for the food, it\'s a hospital! And it wasn\'t even that bad most of the time. The salad bar has a lot of options if nothing else suits you. They offer out patient with boarding, but I went home after my two week stint. I\'ve been alcohol free since and going to AA every day. Treatment is what you make of it. I\'m grateful that I was able to go to Lakeside. If I need treatment in the future, I will probably go back.
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No Rating
The detox was to go sit & watch TV. I left.
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1.0
N/A
I asked my mother to drive me from a neighboring state so that I could detox off my pain meds for a severe pain condition. Our plan was to check it out and leave if it was a substandard hospital. The assessment staff downstairs were horribly rude and lied. Based on this fabrication to make money, they locked me up for a 72 hour hold. They also lied about many other aspects of treatment and told my mother and I that I would be receiving a particular doctor who prescribes a particular medication that I was requesting to help me detox. I\'ve worked in psych hospitals & knew what I needed. As soon as they got me upstairs and finished the admission, I found out that I would not be getting the particular doctor they promised me so I never received the particular medication that would have helped. This hospital was horrible and every terrible experience I\'ve had in my many years of life, my stay at Lakeside was by far the worst experience of my life. They did not care that I was in severe pain and took me off cold turkey of my medications. Please go to any other psychiatric inpatient facility rather than ever putting yourself through the horrible conditionsl at Lakeside behavioral hospital.
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1.3
N/A
Went there for my anxiety and depression. There for 3 and a half days and i had over 10 panic attacks. staff's rudeness and discomfort was unbearable. Advisors yelled and showed no care. It was horrible, lost 5 pounds there due to fact i couldnt stomach any food there but bread and juice.
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4.0
Great
My daughter had very serious behavioral problems. She had been diagnosed as having strong autistic tendencies, and learning disabilities. She completely broke at school and I was called by the Principal to come to school. At his request, I took her first to a Mental Health Clinic. After a few sessions there, they referred me to Lakeside for more in depth treatment of her. They had tested her for quite a few things, and felt she would be better off to be in that setting. Having never dealt with anything like this before, I followed their advise. I felt I made the best decision I could with the facts that I was given.
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4.3
Great
Not enough ways for people who can't afford it to receive treatment. They included family in treatment which was wonderful.
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3.7
Very Good
It helped me in my need to stop using drugs. The classes were wonderful but the food was a downfall.
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3.3
Good
Some staff members were extremely caring. However, I did not feel that the treatment was fully successful for myself and others.
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4.0
Great
In my situation, I honestly was taught that I had a serious problems. My stay was helpful in most ways. It positively improved my well- being as a person.
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3.0
Good
They can help a person in a short time.
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5.0
Excellent
The counseling was great. It works if you apply yourself, otherwise it's a waste of time.
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4.7
Excellent
I think the treatments should focus on more long term improvement than just monetary help.
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4.0
Great
For me the biggest advantage was closeness to home and the staff, especially the "under" staff were very helpful. Be courteous to the "understaff" because they are the ones who help you through this. However, there is a lack of interest in mental conditions that may have caused addiction.
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3.7
Very Good
They have lots of experience. However, the location was a downfall.
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No Rating
I went in for depression and the staff was very bossy for the most part and I didn't feel like they cared about how I was feeling at all. For as much money that I paid I could have been treated much better. When I asked a nurse if I could speak with my Therapist because I had been there for five days and hadn't spoken to anyone, I was told that the Therapist would see me when they wanted to see me and to go away. Considering I'm actually not crazy and just had been upset because I had been through a lot, it was not okay that I got treated like a child/insane person. ... I thought the whole point of me getting help there was to make me feel happy again and be back to normal. Little did I know, the staff really didn't care one bit about me and my feelings. I would like to show praise to the only kind and caring staff that made me feel better and I actually felt like they genuinely cared. [staff members]. Also I loved the lunch staff.
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1.0
N/A
I went to the trp program almost 2 years ago and I would have to say this was the worst... I felt as if I was just a number or a insurance claim to these people... This was my first experience with rehab and for me it was more of being confined than the help that should have been provided the staff were terrible people ... I waited my 7 days and they were correct your misery can be returned to you as soon as you walk out but that is your choice... After 18 years of being high I can say that I'm clean I thank lake side for showing me that people use and abuse the system and that I never want to be in that situation again...
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4.3
Great
The facility is good. Several of the counselors are absolutely outstanding. Several should seek another career path. I got more out of aftercare than I did my 7 days of inpatient detox.
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2.0
N/A
Much more interested in financial gain than patient progress/well being. Nice campus; lousy staff. Facility has low long-term success rate and poorly qualified staff. Much more interested in money than patient well being. Treatment plans were based on patient's ability to pay more than patient's needs.
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4.3
Great
My husband was a recovering alcoholic himself and it was mainly him who was a major factor in decision in my step son going there there. He was very knowledgeable about rehab facilities and his son had been in several before coming here . He has been able to be functional since attending this program and has been able to move on with his life. My husband's working with him, AA and the treatment he received there all contributed to his success. They were very good there.
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1.3
N/A
It did not help. It feels like a jail due to the cages and magnetic locking doors, even though this is a voluntary treatment center. It makes you feel like you are being forced to recover rather than it being a personal decision to better your own life. I went to this facility 4 times because I relapsed each time after I got back home. I know this is a part of recovery, but think this could have been prevented if I was taught coping skills and positive things to do during cravings while in rehab. There was not enough one-on-one therapy and not enough education on addiction and the difficulties addicts face even after the withdrawal process is over.
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3.7
Very Good
Good, supportive group sessions, but very short on individualized counseling, etc. No specific treatment for treatment of depression or anxiety.
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1.0
N/A
Dirty and creepy. It did not help me. When I was released I turned to yoga, holistic eating meditation. That is what helped. Leaned heavily on AA. Did not meet my needs. I was physically unsafe here.
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1.0
N/A
Worst experience of my life is short of being depressed... there were no recreational activities other than a central television which no one had anything over what was on the counseling was non-existent. There were no activities. It was just a terrible, terrible experience. The food was probably the worst food I've ever had. It makes public school food look good. I would never recommend this place. I would never go back there ever again it was a waste of time and money and added more stress to my situation. It did nothing to improve anything.
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2.7
N/A
$1,500 for 36 hours? Ridiculous. Just a warehouse to hold people and bill insurance companies. Terrible facility. Staff completely unsupportive.
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4.0
Great
Lakeside helped me out.
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