Jump to Section

Malvern Institute - Willow Grove

4.2 Great (20 Reviews) |
/
4.2
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
240 Fitzwatertown Road
Willow Grove, Pennsylvania 19090

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Residential Neighborhood

Facility Highlights

Individual Therapy

Tailored Programming

Evidence-based Therapy

Philosophy

Malvern Institute has helped families struggling with the disease of addiction since 1948. We achieve treatment success through an unrivaled dedication to clinical care. We believe comprehensive recovery is best served through a complete understanding of addiction through a continuum of care model. Malvern treats all patients with compassion and respect, inspiring hope and joy in recovery.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

DrugAbuse.com is a third-party resource for consumers seeking addiction treatment. We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and editorial reviews that provide valuable information for people making difficult decisions. DrugAbuse.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Meet The Staff

Matthew Dale, MA
Executive Director

Matthew Dale, MA, is the Executive Director at our Willow Grove Campus. He joined the Malvern family in 2016 as a site supervisor at our Trevose location. Matthew is an experienced Healthcare Administrator with an 18-year history of working in the hospital and health care industry, with a specific focus on Drug and Alcohol and Mental Health Treatment. He brings an extensive background in patient care and administrative leadership after working in both inpatient and outpatient facilities as a Direct Care Therapist, Utilization Manager, Admissions and Operations Management, Crisis Intervention, as well as multiple administrative roles. He possesses a strong knowledge of clinical best practices and knowledge of managed care policies and procedures. Matthew holds a Bachelor of Science (BS) from The Pennsylvania State University, as well as a Master of Arts (MA) from La Salle University.

More

User Reviews

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
4.3
Great
Strengths: faculty, admissions and discharge, detox care, medical, group therapy, daily scheduling.Weaknesses: Not many leisure activites. I was admitted to this facility the day I decided to seek treatment. The staff was very warm and welcoming. They were also non-judgmental. Staff were professional and kept a lookout at all times. Food was good as well as treatments. Each day was scheduled almost to the T. Many groups per day on addiction, co-occurring, art therapy, meditation, AA/NA groups, etc. The was my first rehab and hopefully last. I have currently been sober 1 year and 3 months!
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
2.0
N/A
This place is absolutely trash, under staffed, they have so many patients in this facility 60 plus. I went here never received a hand book or roc paper book. They hold your money like your a kid. There chief director is so unprofessional he doesn’t even return phone calls back to worried and hopeless parents! Nurses cocky and miserable . Out of my experience I can certainly say there is one best counselor in Malvern Most, he is upfront and will tell you the truth kinda guy!!
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
2.7
N/A
The facility is in an old mansion. The clients took turns making food for the group. Caring staff, close ties with AA and NA. Facility,building old and not well kept. Occasionally ran out off food for clients on weekends. Staff pooled money and had to buy food for entire facility.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.0
Great
yes. Yoga. no massages.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.7
Excellent
I had great results at Malvern when I desperately needed it. They helped me obtain my longest clean time. I recommend this facility.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
all about money My loved one was referred here for detox by his IOP after relapse. The referring facility called ahead to verify that his insurance plan would be accepted. I called and was asked to pay $3000 co pay for 10 days. I spoke to his nurse 16 hours into his stay and 5 hours into herbshift. She had not yet talked to him. Since he was in detox I could not speak to him until i heard from his counselor on the afternoon of day 4. He had not received his daily medications yet because they were having trouble with insurance. I had to ask about this. No one volunteered this information. He told me there was a problem with the insurance but they were working it out and asking the insurance company for an exception. That was a Sunday. Same story on Monday. Tuesday my son calls to say they are discharging him due to nonpayment. At this point he is disgusted and refusing to go anywhere for treatment. They were going to discharge him. They will give him a ride to his car since he was thrown out pf his sober house for relapsing. They were discharging him to the street without any money. I have contacted Malvern and offered $700. Disgusted.
More
5.0
Excellent
Great staff, the best, i would recommend to all that need help
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
First time i completed treatment
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
Malvern is great saved my life recommend it to anybody! Staff is great everyone
More
5.0
Excellent
Could not have done it without the staff!!!
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
Excellent facility
More
5.0
Excellent
I was very happy with all my experiences here at the Willow Grove branch Malvern. I foresee my recovery being more solid this time around and permanent.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.7
Excellent
The staff is extremely well versed in recovery and bvery helpful.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.3
Great
Awesome. Staff caring and always availble i have too at least 10 rehabs and malvern was the most effective for me and give joe con and ewa a raise because they are saving people`s lives..all the staff care thats what made my stay
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Great place very helpful would highly recommend.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
The staff at Malvern Institute Willow Grove genuinily saved my life. From housekeeping all th e way to administration their staff goes above and beyond to ensure you are safe, comfortable, and most importantly stay sober. I would without hesitation recommend this facility to family or friends struggling with addiction. The clinical team deserve significant salary increases for their work, an honorable mention here is not adequate enough
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.7
Excellent
Love this place. Came back 3 times in a short peroid of time all the staff is amazing
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.7
Very Good
Grant it..ive never been in another rehab....i was there a few weeks ago but went AMA.....EVERYONE working there was lovely and caring......i wish i would of stayed longer because i missed everyone after i left...which was only 3 days in....i would recommend it to anyone....
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
This place is a disorganized disgrace. Its a club . some people seem to care for the most part. The cooks have pride but the place is dirty. It\'s just a business and feels that way . No way of protecting your money as there is no lock box of any kind.
More
2.3
N/A
This place is a joke. Waste of money. Filled with kids 18 to 30. I was told it was an adult based community. It is basically a detox only. NOT dual as I was told. It is a 28 day cycle. Who is going to benefit from 28 days, mostly 21, depending on insurance. So they detox you and have some 12-Step meetings, tell you to continue your way with NA meetings. Counselors stink at keeping loved ones informed. All they want is to get you in by telling you what you want to hear in order to get that insurance money. ... Do NOT waste your time sending a loved one here... Wouldn't send my cat there for a catnip addiction.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
Official Facility Response
We appreciate your comments about your experience at Malvern Institute Willow Grove. Negative reviews, such as the one your provided to Rehabs.com actually help us to improve our operations. I have taken to heart your comments about co-occurring disorders. I'm not sure when you were at Willow Grove, but we have in the past year increased our psychiatric presence to more than 40 hours per week. With the increase, we also have strengthened our continuity of care by providing the same psychiatric coverage to those people who elect to participate in our outpatient programs. On the issue of age, we find that some people experience the wide range of ages to add vitality to the program; however, we also know that it can be a burden for some people. LD, we wish you continued sobriety and sincerely regret that Willow Grove was not to your liking. I personally hope that the bad taste left in your mouth has not deterred your ongoing recovery efforts.
More