Mount Regis Center

I was admitted to Mt. Regis on May 24,2019. My private insurance covered my stay at Mt. Regis until June first. At that time, I went on Medicare. I was contacted by the financial dept. on June first and was told that the facility did not participate with Medicare and that I would have to pay the remaining balance that day, an amount over $10,000, which I paid. That hit me like a freight train. The financial adviser stated to me clearly that Mt. Regis would provide the billing information to me once I completed the program in order that I could submit it to Medicare for reimbursement. Upon completion, I was provided the billing information and the paperwork to file with Medicare. I submitted all the paperwork as advised but Medicare denied my claim. I was notified by mail from Medicare that my claim had been denied so I called Medicare and was told again that Medicare would not reimburse me for my stay at Mt. Regis. If the Mt. Regis administrators knew that Medicare would not pay for my stay in the first place, then why didn't they tell me on June first? I believe I was misled because they were afraid I would leave early.

THIS PLACE IS AWFUL! THEY LIE TO YOU JUST TO GET THE MONEY THEY WILL NOT GIVE YOU YOUR MEDICINE THAT YOU ARE ALREADY TAKING! WHEN DOCTOR ORDERS YOUR MEDICATION THE NURSING STAFF WILL WAIT ONE TO TWO DAYS TO EVEN GIVE IT TO YOU! NURSES IN MEDICATION ROOM ROLLS EYES WHEN YOU ASK FOR SOMETHING YOU ALREADY HAVE ORDERED THEN SAY THE DOCTOR DONT WANT YOU TO TAKE THAT AND OFFER SOMETHING THEY WANT TO GIVE! THEY WILL NOT TELL YOU WHATS IN THE CUP WHEN YOU NOTICED NEW PILLS THE NURSING STAFF SAY WELL DONT TAKE IT YOUR REFUSING THIS PLACE LIES TELLS YOUR FAMILY THEY CAN NOT FIND YOUR PAPER WORK HAD TO FILL OUT FOUR TIMES THEN WHEN YOU THREATEN TO CALL HIPPA THEY TRY TO KISS YOUR BUTT! THEY USE PAPER CHARTS AND WILL FAKE VITAL SIGNS AND ROUNDS!!!! DO NOT SEND YOYR FAMILY HERE

This place might be OK for young people but not for sick or elderly geriatric patients. I did not get the type of care I needed. Had to constantly go down the hall to get vitals & meds & food or drink when I did not feel like it. The beds are just a board with a thin mattress over it. I wanted to leave. They lie to you and trick you. I had to threaten them to leave. They keep the truth from you as how to get discharged.

My son was excited at the possibility to go to Mount Regis as the final rehab step to maintain sobriety. To make sure this was the right place I called there to clarify a few points on their web page. There is a list of "things to leave home." But a pillow wasn't included. I called and they told me he could bring his own since it would guarantee a good nights sleep and prepare him for the programs. When he arrived after midnight because the driver was 5 hours late, the nurses tried to take his pillow away. Very disturbing. They allowed him to have it for the night, but the next morning they took it away saying it was the pillow or he had to leave. We live in Virginia Beach and Regis is in Roanoke 5 hours away. They didn't offer to bring him back or give him a bus ticket. They dropped him off at a mall at 10 in the morning. We drove 10 hours to pick him up because they wouldn't keep him on the property. They didn't give him his morning meds either. Dangerous! Before you send your child to this place, call them for more answers! Hope they tell you the truth!There website says to bring coins for phone calls or a calling card. Not true either. They make up rules as they go along. I guess they think once you are there you will do what they say not what is good for the patient. Absolutely awful! Thye didn't help my son's sobriety. They put it in jeopardy.

I am a previous patient and I highly recommend MRC.A very caring staff.I felt very safe and comfortable there. I am on my way to a healthy recovery thanks to learning the tools and knowledge I received.My family and I are very grateful for my sobriety. 🤗🙌