My son was excited at the possibility to go to Mount Regis as the final rehab step to maintain sobriety. To make sure this was the right place I called there to clarify a few points on their web page. There is a list of "things to leave home." But a pillow wasn't included. I called and they told me he could bring his own since it would guarantee a good nights sleep and prepare him for the programs. When he arrived after midnight because the driver was 5 hours late, the nurses tried to take his pillow away. Very disturbing. They allowed him to have it for the night, but the next morning they took it away saying it was the pillow or he had to leave. We live in Virginia Beach and Regis is in Roanoke 5 hours away. They didn't offer to bring him back or give him a bus ticket. They dropped him off at a mall at 10 in the morning. We drove 10 hours to pick him up because they wouldn't keep him on the property. They didn't give him his morning meds either. Dangerous! Before you send your child to this place, call them for more answers! Hope they tell you the truth!There website says to bring coins for phone calls or a calling card. Not true either. They make up rules as they go along. I guess they think once you are there you will do what they say not what is good for the patient. Absolutely awful! Thye didn't help my son's sobriety. They put it in jeopardy.