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Oregon Trail Recovery

3.9 Very Good (27 Reviews) |
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3.9
Very Good
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
10600 SE McLoughlin Blvd Suite 207
Milwaukie, Oregon 97222

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Mountains

Facility Highlights

Beautiful, Pacific Northwest

Bridging the Gap Between Treatment and Everyday Life

Philosophy

Helping individuals apply what they have learned in a residential facility to everyday life and striving everyday to be their last treatment experience.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Benjamin Randolph, MS, CADC III, CIP, CTT, CAI
CEO

Ben entered recovery in 1998 after relapsing for several years. Not wanting to continue in the construction trades, he went to school and earned his Master’s of Science. Ben has a passion for recovery and institutes recovery principles in all his affairs, including Oregon Trail Recovery. Ben has worked in methadone, residential, outpatient, and was Director of Chemical Dependency at a 78 bed psychiatric hospital where he oversaw a 22 bed unit. Ben has been conducting interventions the last ten years and is passionate about helping people get and stay clean and sober.

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Jennifer Randolph
CAI, CIP, CTT, BR II, CADC I. – Chief Operating Officer

Jennifer’s addiction to drugs and alcohol started in high school. Without her personal experience with addiction, she would not be where she is today with over 15 years sober. As the COO of Oregon Trail Recovery, Jennifer and her husband Ben turned their dream of helping others get sober into a reality. Jennifer not only brings personal experience with addiction to the table, but she has worked very hard to achieve many nationally recognized certifications. Jennifer is a Certified ARISE Interventionist (CAI), Certified Intervention Professional (CIP), Board Registered Interventionist (BRI II), Certified Trauma Professional (CTP) and a Certified Alcohol and Drug Counselor (CADC I). Her scope of practice is useful in all stages of recovery, helping those she works with get sober and STAY sober.

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User Reviews

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No Rating
Great supportive staff in a comfortable setting. A good setting to pull myself back together,
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No Rating
This place is going to be shut down. Unfortunate for all of the addicts that are seeking help- pretty unfortunate that they are given an example like this.
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1.0
N/A
A place that will treat your loved one only if they are close to being perfect human beings already - but the moment they act out or exhibit their behavioral issues (which is of course why they turned to drugs) - they will push them out of the program and not refund any of the money you have paid upfront.
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No Rating
Please do NOT pay this place nor let your loved one go to his place - they will find an excuse to push your loved one to leave after you have paid upfront most of the money for their stay - you will lose money as you won't get any unused portion back if they are pushed out to leave early.. this place is a fraud as they claim to be compassionate care but lack compassion after they get you money. I enrolled my nephew there after reading what I thought were many positive reviews - only later realizing that most reviews were written by the staff there that were likely told to help with their online presence/ratings. The intake person was very friendly and nice and after I told her the issues with my nephew she said the place would address those concerns and help him alot but I had to pay for half his stay upfront. This place is supposed to help the non-perfect, human souls that are seeking help due to emotional and behavioral issues they have which why they turned to drugs in the place - they should not be expecting perfectly normal and well-behaving healthy individuals. They called him difficult to talk to and work with - well of course, that's why he is there in the first place - so he could get help and become a more balanced person. Instead, they docked him for silly "violations" of their ridiculous rules such as "staying out too late due to his work hours" or missing group because he was working - so they pushed him out. I had trusted them and kept paying them when their billing person would call me asking for more and more of his 3-month stay + 7-day detox to be paid upfront. Within 6-weeks I had paid $22,500 which was almost the full amount owed to them. However, they wanted to get rid of him within a month and a half and so I thought it fair to ask them for a refund for at least $6K of the amount I had paid ufpront. However, I was told by Joe Chow the financial guy there, we couldn't get any portion of the unused money back that we had paid. He said they had forced my nephew to sign something in order to "release" my ex-drug-addict, while he was hurt at being kicked out so, wasn't paying attention or caring - although he wasn't the one paying any of the bills and Joe said too bad, he has already signed off on some paper. He didn't care that we had used up our life savings to help my nephew and had bills for rent and food to pay - where is the compassion or living by the Golden Rule? Now they are not returning my calls - so we will be forced to look into hiring an attorney to recover what we can of the unused portion.. I hope they are sleeping and eating well knowing they rob trusting people of their hard-earning savings that are trying to help their loved ones. These people are frauds and after your money - if nothing else, do NOT pay them upfront and don't believe all the positive reviews written by staff members.. they will find quick and dirty reasons to pushed your loved ones out of there and keep your money!
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No Rating
Interesting...their website clearly says, "The center is one of Oregon’s 136 facilities that accept state insurance options like PacificSource Health Plans", which works with OHP. I called about a bed for my son and I said he had OHP, and she suddenly had another call...they didn't take OHP...click. What's up with that?? Why does their colorful website so clearly say they take it??
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No Rating
This a very educational program. I fell I have the resources I need to stay sober now that I have graduated. It was a home like setting. Very comfortable. Staff was great. Would recommend to anyone
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5.0
Excellent
My mother was treated very well. Loving and helpful staff. Lacks some tools that would be helpful.
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5.0
Excellent
I have been working at OTR now for a month. I can tell you straight up that the people that work here are the salt of the earth...the owners are so dedicated to their clients, they personally meet with them, etching time out of their very busy day of running the agency and raising a young family as well. The whole staff is dedicated to giving the clients the very best of care. I feel very blessed to be a part of OTR!
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No Rating
I was doing some research on trying to find a good detox center for a loved one, but after reading the responses from the staff at OTR to the client complaints I'll keep on looking. They're not only rude but some are down right inappropriate i feel, and yes OTR does seem not so female friendly. This is the impression I'm left with after knowing nothing of this plaveand only reading reviews, very unprofessional. Tsk tsk.
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1.0
N/A
They submitted charges and we're paid by the insurance company for three dates for treatment for my daughter for dates AFTER the date she died. Then when the insurance company sent them THREE requests for that money back they had the nerve to send a bill to my daughter for those dates. I'd sure like to know how they provided rehab treatment for her on dates after she DIED. Cold, heartless and shady to do such a thing.
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Official Facility Response
Once again I apologize for this happening. We have spoken on the phone with you about this, and have assured you that it was not intentional that we billed for those days. The process that we used to use for billing has changed since then, from utilizing a hybrid paper and electronic medical record system, to a fully integrated electronic medical record system that is updated daily. The system that we used to utilize was not working, and we began implementation of this new system beginning in September of 2017 to ensure that our billing process is not only more streamlined, but lacking errors that were present in the old system, including implementation of improved communication between us and our outside billing company. Despite all of this, we can't begin to tell you how sorry the entire Oregon Trail Recovery Team is for your loss.
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No Rating
Oregon Trail Recovery was by far the best treatment experience that I've had. I've been through previous treatment facilities in the past and am familiar with rehab programs. Before coming in here I was desperate for help and all out of options. OTR gives you all the support and tools to set up a solid foundation for recovery. The program provides enough structure and accountability to help you develop coping skills and experience getting back into the real world. The staff helped me with job searching, setting up appointments, getting to meetings, finding a sponsor, and developing a treatment plan that worked for me. I've met people in this program that I consider close friends now. I've found a better way of life and can account a lot of it to the people that i've met here in OTR and the staff that helped me along the way. I would recommend oregon trail recovery to anybody struggling with addiction and also wanting to transition into sober living or relocate to the portland area.
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4.0
Great
got what i needed out of this program. great bunch of guys. and the satff was great too.
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5.0
Excellent
OTR has been a wonderful asset in my recovery process. I have learned how to utilize tools and situational awareness to help with problematic situations that may arise in my future. It has been a great opportunity to relocate, establish support groups, make friends in a new city, and start fresh. Leaving this program i feel like the opportunities ahead of me are boundless and life is full of optimism.
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5.0
Excellent
We at Oregon Trail Recovery, LLC. are fully committed to making our program your last treatment experience. Our dedicated team of addiction treatment specialists will be there step by step to educate and empower each client. If you have any questions about Oregon Trail Recovery, please feel free to contact our admissions and intake. 855-770-7577
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5.0
Excellent
Oregon Trail Recovery is a team of dedicated professionals that work in the Drug and Alcohol treatment field. I am writing this review from my experience being a client here, not once but twice. The staff at this company care about and support the clients who come here for treatment with empathy and compassion. There is also support when clients need help building resume's and learning to utilize public transit, promoting clients being able to reintegrate into the community as a functioning and supporting member of it. Clients are able to grow and learn about themselves in a safe environment, one in which the team holds themselves to the highest level of integrity and ethical care. Clients are also able to learn necessary life skills, such as, doing their own laundry, making their beds and keeping their rooms clean, and learning how to cook healthy meals for themselves. I would suggest this treatment facility to anyone.
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5.0
Excellent
The staff are attentive and supportive of client growth -- I felt emotionally, physically, and spiritually safe throughout my treatment which allowed me to do the intrapersonal work necessary for my recovery. I came into the program with little hope, lacking self-worth, and a seemingly insurmountable amount of shame and guilt but I am leaving the program with confidence, self-love, and a whole lot of empowerment!
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5.0
Excellent
The staff at Oregon Trail Recovery were able to be there every step of the way for me, and at the same time, were able to give me the courage to transition into a wondrous new way of life that I never thought possible. The most defining characteristic of this program is how much they stress a sense of community and fellowship ingrained in each clients program. The best way I was able to find this was by becoming involved in 12 step based recovery. I now have over a year clean, and never thought my life could be this good. Thank you, OTR.
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5.0
Excellent
Great program!
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No Rating
This place was not bad at all. Food provided, nice house managers , and as much as people complain about staff, their job is to protect everyone from harm. I was kicked out of O.T.R for violent behaviour towards other clients two days from graduation. I feel they were justified and at the time though i couldnt see this they gave me chance after chance im now 6 months clean and i owe it to otr for whipping me into shape. So yes send your loved ones here because not only will they get clean but they will learn the meaning of accountability the addicts number one reaction is to blame others but the common denominator in all situations our ourselfs. Thank you everyone. I owe you guys my life.
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5.0
Excellent
Oregon Trail Recovery literally saved my son's life!!!!! The incredible staff were able to reach him when other places had failed. The care and respect they gave my son, I am sure, helped him to pull through and to put his life back on tract. I will never be able to thank Oregon Trail Recovery enough!!!!!
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5.0
Excellent
Multiple rehabs, multiple jail trips, multiple angry outbursts and lies and hateful things said. I thought my kids weren't going to be able to have a relationship with their uncle, my older brother, because of his terrible. long winded drug addiction. OTR has been his home for the last year and he has done nothing but surpassed any expectation I had of him. The day he asked "What can I do to make it up to you" I told him to be there for my kids. I was able to tell him he was going to be an uncle later that same day. He is the picture of recovery and he has made so many friends and connections at OTR. He is now helping others like him who need his help and advice. He has said nothing but good things about OTR and we have never had to worry about him being away from family and in treatment. I have nothing but amazing things to say about OTR because they gave me my brother back. They gave him a purpose and the skills to get where he wanted to be. I could go on and on, my gratitude will never be enough. My family and I will always be thankful for Oregon Trail Recovery for what they have done for our family.
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No Rating
I'm very upset. I was given 2 hours to pack my things and get out. It's been over 2 weeks and I'm still homeless. To masked matters worse I was told they would accept whatever my insurance would pay. That they are not in it for the money. I just got a bill in the mail for money I don't have. This will financial ruin me. Thanks Oregon trail I was 1 of 3 people that just kicked out.
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4.7
Excellent
OTR is a great program that I can honestly say has aided me in staying sober. The longest I have ever had before this programs was 80 days. I now have over six months sober. OTR allows one to transition from residential treatment to everyday living. I have been to outpatients before but have never been successful. Every facility has its ups and downs. However, OTR works hard on correcting any flaws seen in the program which assists in providing a healthy sober living environment. I implore you to keep OTR in mind if you have the desire and WILLINGNESS to stay sober!
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4.3
Great
OTR is a great program that I can honestly say has aided me in staying sober. The longest I have ever had before this programs was 80 days. I now have over six months sober. OTR allows one to transition from residential treatment to everyday living. I have been to outpatients before but have never been successful. Every facility has its ups and downs. However, OTR works hard on correcting any flaws seen in the program which assists in providing a healthy sober living environment. I implore you to keep OTR in mind if you have the desire and WILLINGNESS to stay sober!
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5.0
Excellent
I want to thank OTR so much. Having my brother leave our hometown and travel to the west coast was extremely hard not only on myself but our family. He is my best friend and I would never want to see him fail at something he was so passionate about especially when it means getting sober. Ben was such a major part in that. He was in contact with my mother making sure we were ok with the treatment he was receiving. This made our family at ease knowing there is such caring people there taking care of their patients. My brother is now almost 4 years sober and I couldn\'t be more proud of the young man he has turned out to be. He was taught so many life skills and you can see that he carries those close to his heart.
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5.0
Excellent
I spent over 10 years in active addiction hurting myself and those who loved me. Oregon Trail Recovery provided me with the tools to create a new life. Other treatment programs because of lack of structure did not stick with me. The structure and hands on approach provided by clinical staff and other staff allowed me to create my new life. This program and team does not let those who are willing to make changes fail. Many of the peers I went through this program with are still sober. They not only helped me to create a healthy life style but also helped me to create a healthy sober network. I owe so much to Oregon Trail Recovery and can say you get out what you put in. I can honestly say that no one would have thought I could have made it. Thy helped me when I could not help myself. Thank You OTR
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5.0
Excellent
Spending years battling my addiction, multiple attempts at recovery Oregon Trail is where I found the tools I needed to become a productive member of society. This is a program to help stand you on your own two feet substance free. Growing up the only goals I had were to survive. The staff at Oregon Trail pushed me to never sell myself short. Having an extensive criminal past I had become hopeless. Had never held a job down for more then a month at a time. I have had no problem holding a job down since I was in the program. I have rekindled once broken relationships with loved ones. While in the program I was taught how to be a man of a loving, caring, man of integrity. This program gave me what I needed to succeed. I will admit I did not like the rules found some of them pointless. Over time i realized if i could not follow simple instructions or comply with the rules. How would I make it out of the program where I wouldn\'t have the same level of accountability. Oregon Trail gave me what I needed to change my life.
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No Rating
Please remove my review it has been addressed by Oregon trails. Thank you Tom McLelllan
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1.0
N/A
Take patients to 12 step meetings. I did not like the... staff, medical director unqualified. Very discriminatory practices towards female patients No one I know in the recovery community would recommend this agency. Treat patients like inmates. Put them on the streets with no warning
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Official Facility Response
Honestly, we have never had a client in the almost four years we've been open with the initials JY. We take clients to 12 step meetings in addition to their regular programming, ensuring they are getting a sponsor and working a program. We are transitional, meaning we help a client take what they learned in residential treatment and apply it to everyday life. We use day treatment and intensive outpatient to further help them reduce cravings, lower relapse risk, and increase drug and alcohol education. I am not speaking to the points on our doctor, because this obviously was written by somebody not familiar with our program. I think this was written by the sponsor of a former client who was upset when we discharged the client and blamed us when the client refused the discharge options we provided and instead proclaimed we put her on the street. This is a practice we do not do.
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1.7
N/A
My daughter was there 3 months and did very well. When the counselor from the in patient facility called along with me and my daughter we were told with our insurance that we would only owe the initial $500 fee and they were fine with what our insurance would pay. Insurance paid about 32,000 for the three months. Now Oregon trails is saying the bill was 115,000 so after what the insurance paid we owe $83,000. Obviously she does not have $83,000 on her so she will probably have to file bankruptcy. Please be aware of this.
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5.0
Excellent
I work for OTR and was the second client I am over three years sober because of this treatment center. I never thought I could get sober and I choose to work here because we do the right things for the right reasons. I have shaken the hand of every client we have ever had and those that come here and remain open honest and teachable have found recovery. We staff the transitional living with graduates because it works and clients that follow a few simple rules and suggestions always do well. We have had so many great people come here and learn how to live life on life terms and are doing well drug and alcohol free.
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4.7
Excellent
As a graduate of this program I was addicted to Heroin, crack and Alcohol for over 10 years. If you are serious about finding how to do recovery in a safe environment this is a great place. They are zero tolerance and still take care of those after a relapse a lot of compassion and love I know the other who have reviewed this place because I was here when they were they didn\'t want to take recovery seriously and this center wants the group as a whole to be accountable some people in early recovery hate this and those clients do not last. OTR is a place that will give you the rope you can choose to pull yourself up but some choose not to.
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No Rating
This place is awful. The women are treated completely different from the men.
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Official Facility Response
We operate separate men's and women's programs. How would you know one gender is treated differently than the other? I would hope you would see each client is treated differently, because we are individualized treatment program. While our rules are the same for everyone, each client has an individual treatment plan that is tailored to their specific needs.
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No Rating
Their medical director is a convicted child pornographer. His prescribing practices are questionable. They kicked out a 19 year old girl and left her at the Portland Rescue Mission. This is not a place you want to go! It is abominable.
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1.7
N/A
No. Just no. I had to leave, along with many fellow clients. The people who run this place are power hungry, greedy, and micromanaging. It is not a good place to get clean. I was extremely unhappy with my stay here, and will NOT be recommending it to ANYONE.
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Official Facility Response
I am sorry to see you had a bad experience. I am puzzled why you say you were micromanaged? Micromanage is typically words used by employees. We also have never had a mass discharge of clients due to clients leaving against medical advice, so I struggle to see the accuracy in your post. Could you clarify?
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