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Recovery First

4.1 Great (155 Reviews) |
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4.1
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
4110 David Road Extension
Hollywood, Florida 33024

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Average Location/Amenities

Facility Highlights

Boat Rides

Social Activities

Bowling

Movies

Relapse Prevention

Gym Access

Alumni Program

High Staff-to-Client Ratio

Serenity Chair

Philosophy

Recovery First Hollywood, owned and operated by American Addiction Centers (AAC), is one of two Recovery First locations. Programs are reality-based, promoting personal responsibility, with a focus on educating clients in three key areas: Post Acute Withdrawal Syndrome, denial management and relapse prevention. Services include detox, inpatient care, outpatient care, interventions and relapse treatment.

Testimonials

  • "I just want to thank you and your staff for giving me a chance at a better life. I am picking up my 9 month chip today, and I can't believe the difference in my life. Without Recovery First this would not have been possible.”
  • "Recovery First helped me become the person I am today. Strong, healthy, and happy."
  • "I am so grateful we found Recovery First. Our son is finally on the right track. Words cannot express our gratitude!"

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

DrugAbuse.com is a third-party resource for consumers seeking addiction treatment. We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and editorial reviews that provide valuable information for people making difficult decisions. DrugAbuse.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Meet The Staff

Denise O'Connell
CEO

Denise is a dedicated licensed mental health provider with nearly 30 years of mental health, co-occurring and substance use disorders experience. Prior to joining American Addiction Centers, Denise served most recently and for the past nine years as the Executive Director of Behavioral Health Services for Aventura Hospital and Medical Center. Denise is a proud graduate of Nova Southeastern University where she earned her Master’s Degree in Mental Health Counseling and holds a license in the state of Florida.

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Mayra Matos
Clinical Director

Mayra Matos, LCSW is a licensed clinical social worker with over 25 years of experience in the field of mental health. She worked with federal and state government agencies including the Department of Veterans Affairs and the State of Florida about 23 years prior to joining Recovery First. Matos also served as clinical director for a national substance abuse treatment organization involved in the development of clinical programming working with high profile clients and families, and in 2002, she founded the South Florida Center for Family Counseling, a private practice providing individual, family, marital, sexual, and substance abuse related counseling. Matos developed and managed two state-awarded contacts for special services for all youth aging out the foster care as well as family conferencing services for all dependency judicial cases for two entire South Florida Counties. She has served as the field advisor and instructor for Barry University for over 20 years and has presented nationally on topics such as family engagement and empowerment, crisis intervention strategies, and locally on mental and public health issues such as depression, domestic violence, and child abuse, especially within minority groups and the Spanish Speaking community.

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User Reviews

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5.0
Excellent
Staff was great. All the groups I had to attend were pretty good. I highly recommend this place to anybody struggling with addiction. Great staff, therapists & group activities.
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Official Facility Response
Thank you for the positive review! Hearing your praise is incredibly heartening and encouraging. Best of luck to you moving forward.
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4.0
Great
Group facilitators are great very helpful therapists also very good especially some staff is helpful too front desk real helpful. Good place but certain people do make you feel like the place is just for the money in specific worse financial person. Case manager I feel like is dealing with to many people and is over whelmed cant handle it...overall I do reccomend the place to others. They took you out on weekends had a gym to work out you kept you somewhat bus. Group facilitators were great and knew how to help you alumni program is wonderful tool to have. Certain therapists stink real awful financial person case manager has to many people cant keep up. Groups are to big hard to participate n help yourself with 30 people in room laundry machines sucked elevators broken very unorganized always have excuses certain techs treat you shorty things.
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Official Facility Response
Thank you for your review. We are very appreciative of both your positive praise and your constructive feedback. Please know that both are taken to heart. We strive to provide a quality and comfortable treatment experience for each person who seeks treatment with us. We hope you keep in touch and wish you all the best as you move forward in you recovery journey.
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1.0
N/A
don�t even let you go outside except to smoke. There is no therapy and the groups are a joke. Staff is nice but it did not help me at all and i feel that i was scammed out of $5,000. Have received better help in aa. I would not recommend this facility to anyone. Everything. No communication. I was informed how this facility would operate and it in no way was run that way. I truly feel this corporation is out for money and not at all helping the individuals. I will not recommend this place to anyone and if i hadn�t found aa right when i got out i would be right back where i was before.
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Official Facility Response
Hilary, we appreciate that you were able to take the time to leave feedback. We apologize for any negative experience you may have had. Please know that at Recovery First we are dedicated to providing quality, client centered care. We have helped many, many people overcome their addictions. With that said, you feedback is taken to heart and is being considered. All the best to you.
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4.0
Great
clean and sober. Location was a strengths.
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Official Facility Response
Thank you for this positive review. We are happy to hear that you are now clean and sober!
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1.0
N/A
I showed up sober, was told this is a resort style recovery center and I have never done a drug in my life. I was recently diagnosed as type 1 diabetic and was told to quit drinking. I quit for 3 months on my own but started drinking after I regulated my insulin. Since I wanted to pursue complete abstanace I decided to use my health insurance and give this a try. I spoke with a counselor and she informed me my stay would be up to 7 days in detox and my cell phone would be taken away for equal value. I agreed boarded the plane and arrived in Florida. I actually did not need detox since I showed up sober and had not consumed for 9 days but agreed due to bed placement. When I arrived they stole my wallet, personal belongings and treated me like a criminal. I arrived sober and blew a 0% on the breathalyzer and processed me doing a full search. I was really confused due to I was told opposite of this. I complied thinking this is a precautionary measure. I was told by staff my phone would be returned within 7 days before I go to the “resort”. They kept me for almost 7 days in detox and I refused any pills even thoug the resident dr prescribed me tons of drugs even though I should up sober and have no history of seizures, anxiety or depression. I checked my self out after 19 days and have not drank since going in almost 7 months. I have pictures showing all the drugs they prescribed I never took. I also am type one diabetic and they denied me insulin my first 3 days. Do not utilize them.
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Official Facility Response
Richard, we appreciate that you wanted to share your thoughts. We are very sorry you feel that our program was not a good fit. Our policies and procedures are put into place to ensure effective and safe treatment for everyone. All decisions made on an individual level are always in what we believe to be the best interest of the client. If you have further concerns, please contact us directly, we would be happy to work with you. We wish you the best of luck moving forward.
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4.3
Great
Staff was great good structured routine just enough down time good overall experience nice job
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Official Facility Response
Jason, thank you for the positive review. It is great to hear that our treatment program is a good experience. Please continue to be in touch and we hope all is well!
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3.0
Good
Overall, tx was a positive experience. The expectations could be set more effectively so that I could have packed appropriately and been more comfortable-this is due to the call center. The special needs meals requested at detox never were served, but at every meal I was told they would check why and make sure they came at the next meal. They never were provided.
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Official Facility Response
JoAnn, thank you for taking the time to leave your opinion and feedback. We are happy to hear that your overall treatment was a positive experience and we truly do apologize for any miscommunication regarding expectations and meals. It is understood how important accurate communication is and it is something we value. Your feedback allows us to assess areas for improvement moving forward. We wish you the best of luck moving forward.
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4.3
Great
Therapy was comprehensive. Strengths: Therapy and motivation. Weaknesses: Some staff were cranky and reluctant to help
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Official Facility Response
Christopher, thank you for writing this review. We appreciate both the praise and the constructive feedback. We know that our staff care about the people who seek treatment with us and want to be sure that is clear. All the best to you moving forward!
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4.3
Great
Very pleasent staff. They really cared and helped every one feel loved.
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Official Facility Response
Jose, thank you for leaving this review. It is great have our staff recognized for their hard work and compassion. Please keep in touch and join our alumni group!
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5.0
Excellent
I thought it was great for me. I wanted help and I worked the program respecting all rules and personnel, attending all classes and activities. I lived the structure suggested and went to classes. I was ready for help. It's a good practical place to plant your feet on a solid foundation for recovery. More counselor should be meeting with addicts coming off drugs. A separate area should be in place for those struggling. Medication should be right at all times for the clients. A more compassionate approach should be in place so that addicts don't want to flee and run. Addicts come for one week and have to leave because of insurance.
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Official Facility Response
Angela, thank you for sharing your experience. We are glad you felt the program was right for you! We also appreciate the suggested feedback you gave, it helps us when considering what to improve on in the future. Best of luck to you moving forward!
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3.7
Very Good
I am grateful to have found Recovery First, I am 48 days sober. My experience in detox was somewhat confusing and it felt like there was a great deal of miscommunication through admissions and administratively. The techs and the nursing staff were very good. The stay at the residential location was very positive. The group sessions, therapists and techs were phenomenal. The on-site meetings were captivating and the outside vendors that were brought in for art, music, nutrition and yoga were also exceptional. I appreciated the structure and feeling entirely safe. Our rooms/apartments were well stocked with everything we needed and the staff was prompt to attend to all of our reasonable requests. There was always an employee/tech/therapist available. Many of the techs were in recovery and had amazing insight and experience to share. The staff is the strongest strength. Everyone that I encounter there was caring and showed concern for my well-being. The accommodations in the residential facility that I attended were very comfortable and had all of the necessary comforts of home. The alumni benefits appear to be exceptional And my peers have confirmed this. The nursing staff at the residential community where I primarily interacted with the nurse in comparison to detox, was amazing! The family program was extremely beneficial to my family and understanding addiction from a scientific and emotional aspect. They found it to be enlightening and it created much stronger acceptance. The community and the commitment to the community via the staff�s active listening in addressing areas of daily living concerns (housing needs) to the dynamics of living closely with peers. The admissions process was confusing and unclear as to expectations, options, explanations to family members. This began with the call center and admission process. I experienced ongoing difficulty with medical and work related Insurance that appeared to due to miscommunication. I am continuing to work through this. More clear expectations set by the call center would have made my stay MUCH more comfortable. At times it appeared that they were understaffed and that impacted the clients.The time that I spent with other medical staff such as the ARNP and MD/Psychiatrist seemed to strictly relate to my medications and were extremely brief, I did not feel that I learned much during those visits.
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Official Facility Response
JoAnn, congrats on your sobriety and thank you for taking the time to share your experience! We are very proud of our staff and facility and it is always nice to see them recognized for their efforts. We also appreciate the constructive feedback regarding the admissions process. Feedback like yours allows us to prioritize our efforts when making improvements to our processes. We hope you continue to keep in touch and we wish you continued success.
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4.7
Excellent
This facility saved my life, the techs, nurses, doctors, staff was overall the best. Everyone showed genuine care and effort to better me, they saw a light in me when I didn�t see it in myself. I�m so lucky and blessed to have gone to this facility. Recovery first saved my life, and my families. The techs, the staff, the comfortable living. Not enough �in-facility� activities
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Official Facility Response
Aaron, thank you for the positive review. We are very proud of our staff and love seeing them acknowledged for their hard work. We are the ones who are lucky to serve so many great people! Please keep in touch and best of luck to you on your continued journey.
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5.0
Excellent
The techs were great. Administrative there was a serious lack of communication however the care that I received there was second to none. Strengths:The techs. Weakness:Administration communication
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Official Facility Response
Robert, we are so grateful you took the time to leave a review. It is so helpful to know that you had a great experience and also see room for improvement. While our first priority is the high level of treatment care we provide, we strive to make the entire experience as positive as possible. Your feedback helps shape our improvement efforts in the future. Thanks again for writing this review and we hope you keep in touch!
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5.0
Excellent
The Techs, therapists, nurse all were great and I am so grateful I chose recovery first as the treatment to get clean. Very highly.
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Official Facility Response
E.H., thank you for taking the time to write this review. It is so great to hear the you had a positive experience with all the staff and that Recovery First was able to help you onto the right path. Please continue to be in touch and we wish you all the best!
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4.7
Excellent
Would recommend and learned a lot about myself during my time
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Official Facility Response
Thank you for the review. We are thrilled to know you would recommend us and that you gained a lot of knowledge throughout our program. Best to you!
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4.0
Great
I found the majority of the sessions very helpful.Very comprehensive treatment program. Accommodations are a little on the sparse side.
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Official Facility Response
Jeffrey, thanks for the review! It is great that you found the treatment plan so helpful and comprehensive. We appreciate the constructive feedback as it helps us make improvements moving forward. We wish you only the best of luck on your journey and hope you continue to keep in touch through our alumni group!
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4.3
Great
Recovery First is an excellent facility and treatment center. They cater to both Veterans and Non-Veterans so it brings in a wide age range of people and experiences. The facility itself is a very nice place and has some Amazing Staff Members. There are Just A Few Techs, Nurses and Managers who are Incompetent and/or have a Poor Attitude.
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Official Facility Response
Craig, thank you for the review! We are thrilled to hear that you had such a positive experience at our facility. We take great pride in our staff and facility. Please keep in touch through our alumni group and we wish you only the best!
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4.7
Excellent
Good place but there are some things need to be worked on. Great staff. Under staffed.
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Official Facility Response
Brandon, thank you for your review. It is heartening to know that you had an overall positive experience at our facility. We take all constructive feedback to heart and apply it when making changes to improve our program. We wish you continued success Brandon! Keep in touch, please.
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4.0
Great
Detox was good. I got all the meds, sleep, food and therapy I could of asked for or needed for that week. After detox I went to PHP for 22 days in Ft Lauderdale which taught me the coping skills/tools needed to beat my addiction regardless of whatever life may throw at me. Classes are instructed by a great staff of facilitators on various topics and are all day from 7:30-3:00, followed by outings to the beach which is only a 15 minute walk away. We had that option to cook our own BBQ every night on one of the several onsite gas grills. We also had a gym with a decent amount of equipment and free weights along with a nice pool table, ping pong table, and XBox/PS gaming area. My main concern after completing detox and php is how I�m going to explain that my new tan is truly from my stay at a treatment center and not some island vacation. Great personal discovery, great recovery.
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Official Facility Response
Thank you for reviewing our facility. We are happy to know you enjoyed your experience and the many amenities we offer. It is an honor to be a part of your recovery journey. Best of luck to you moving forward and please keep in touch!
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5.0
Excellent
Great staff, great community!
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Official Facility Response
Steven, thank you so much for taking the time to leave your review. We are thrilled to hear you were pleased with our staff and community. Please stay in contact through our alumni group and we wish you all the best.
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4.7
Excellent
I thought they had an optimistic outlook on our treatment but at the same time treated me like one of them
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Official Facility Response
Thank you for the positive review Patryk! We are happy to hear that you felt liked you were in the right place and had a positive experience. Please consider joining the alumni group. All the best to you!
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5.0
Excellent
Staff treated me in a personal and compassionate manner, helped me feeling as if I was reborn through not only helping me with my alcoholism but taught me how to handle grief and resentments , many of which I was not aware of. The atmosphere at Recovery First was very pleasant for myself and fellow patients. Thank you Recovery First !!!!
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Official Facility Response
David, we are so happy to see your review. Thank you! It is very heartening to read that we gave you the tools to grow and that you enjoyed the atmosphere at our facility. We wish you all the best and please keep in touch through the alumni group!
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4.3
Great
Therapists and therapy sessions were terrific. My only issue was the timeliness and follow through with discharge planning and help with insurance.
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Official Facility Response
Kerry, thank you for leaving this feedback that reflected your honest perspective. We are so happy to hear that you enjoyed our therapist and therapy sessions. In terms of the constructive feedback, we always take it to heart. We are constantly trying to make the appropriate changes to our facility to even better serve those who come here. Your feedback will help with this. We wish you the best of luck on your journey!
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4.3
Great
Awesome treatment because I put my 100%
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Official Facility Response
Carlos, thank you for the kind words. Your review is truly appreciated. It is so true that treatment is the best it can be when you put your best foot forward and really commit to it. We are so happy we were able to be part of your journey. We encourage you to join our alumni group. Please keep in touch!
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5.0
Excellent
Saved my life
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Official Facility Response
Dana, thank you for leaving a positive review. We are thrilled to hear we were able to help get your life back on track. We wish you the best of luck on your journey, please keep in touch!
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4.3
Great
Recovery First saved my live. I would definitely recommend this place for anyone looking to recover from this deadly disease of addiction. The therapists go above and beyond to help, and the staff is exceptional. They are committed to helping people better themselves and their lives. While there, I have met other patients that are committed to recovery, and that was a blessing. I have also seen the miracle of patients, whom at first despised being in treatment, do a 180 and become some of the best power of example anyone could ask for.
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Official Facility Response
Thank you for the glowing review! We are so grateful to be making a positive impact on so many lives. We pride ourselves on our exemplary staff and commitment to treatment. We wish you the best of luck!
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4.3
Great
Techs were great
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Official Facility Response
Greg, thank yo for leaving a review and the compliment for our techs. We are thrilled to know you had a positive experience. We hope to see you in our alumni group, best of luck!
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5.0
Excellent
Changed my life around!
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Official Facility Response
Nicole, we are so grateful to be the support you needed to turn your life around. Thank you for leaving the positive review. Please keep in touch through our alumni network!
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5.0
Excellent
They truly cared bout my recovery my stay there was very nice learned a lot of copy skills and how to control my life and the decisions I make and made some great friends there and the staff there truly now what your going through because most of them used to be addicts just like you!
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Official Facility Response
Thank you for the kind words and the time you took to leave this review Shane. We truly do care about each person's recovery. It makes us so happy to hear that you have learned some valuable skills to use along your recovery journey. Please join our alumni group! We wish you all the best.
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4.0
Great
I absolutely loved the tech's, therepest and the mediators! The living facilities need work" a lot of black mold in the rooms in pho. Overall it was a GREAT experience! The people there saved my life and I am truly grateful!
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4.7
Excellent
Gave me the skills and knowledge to continue my journey in recovery
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5.0
Excellent
There IOP is excellent.
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1.7
N/A
This is by far at the bottom of the barrel for treatment centers. Their main focus is profit and not the well being of the clients. They lie about the accommodations and amenities they offer. They do not take clients for movies, bowling, boat rides, or really anything mentioned on the site. They rarely take clients to the gym! Staff is unprofessional and disorganized. There are no daily activities besides the PHP program, and no schedule. Residents do not know what is being planned for the day or when a meeting will be until the last minute. The only thing that is guaranteed is money for groceries and groups. The therapists are overworked and sometimes have up to 15 clients on their caseload. I do not recommend this treatment center for anyone.
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No Rating
Do not send a loved one or yourself to any detox or rehab from American addiction association. After paying 15,000 I Sent my daughter there and she only lasted few days. Staff made her feel uncomfortable, put her down, she was still feeling unbelievable withdrawals, suffered a seizure without anybody knowing, and was having awful nightmares from whatever given ( have many more things to say that I am not getting into) she brought 400$ with her and when she wanted to leave they kept telling her they couldn't get her money until after 3 days (Monday I believe) that Monday she was ready to leave and come back to boston for some actual treatment they then told her they could not give her her $400( for reasons still unknown) and that she would receive after 30-60 days. They ended up giving her $25 for her cab fair and sat at airport for two days sick without a cent in her pocket. I ended up getting some of my 15000 back about month or so later but after a month of my daughter and I contacting anyone in these places seeing why they held her cash and when she would receive and not hearing from anybody, we finally got an email July 17th( about a month after she left) stating they were looking into it, then got an email stating they got the info from "recovery first in Florida" about her own personal money and it would take 30-60 days. Us, having hope that by the 60th day August 17th she would have gotten her check, we waited for the day without making a big fuss. We sent occasional email because we never got any info and wanted to see status and kept getting same reply that this woman didn't know and was waiting to get info from the mysterious "refund department " on the check that'd be sent. Well after 60 days we had enough, I made call myself and spoke with two woman there who were clueless and could Not give us any answers other than whT we already knew. Then stating to us that the 30-60 day window would have started July 17th ( a month after she left, a month after we had been calling and calling) I had asked to speak with a manager or the refund department that is in charge of every refund ( even though the first lady stated she was in charge and would be taking care of situation when first finally got contacted from her) and was told that we cannot contact them and that she cannot even contact this mysterious refund department. and still to this day my daughter, a single mother in recovery, who already has enough to worry with struggling every day, has not gotten her own spending cash she had brought in. No answers no nothing. I can't believe how they treated her there, I can't believe how they have treated us in mean time and I can't believe they had sent my daughter out door to airport without her own cash. Does not make any sense that she wasn't even given her money when leaving, we waited patiently for this ridiculous 30-60 day crap and still get the same clueless answers and lies from them.
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No Rating
The staff at recovery first are absolutely incredible!
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5.0
Excellent
i recommend united recovery project for anyone who is looking to get help. this place works. everyone here is awesome and they give you all the tools you need to be productive in life. this program saved my life. not even jail kept me sober and this place did more in 30 days then jail did in 6 years
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4.3
Great
Therapist The Doctor... is ridiculous, shes absolutely horrible and the biggest downfall of this facility. A new doctor would be a tremendous step up in the right direction, switching up the groups and or topics would be more tolerable to sit through.
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3.7
Very Good
the staff here is available almost always and they are going through the things we are also the website is a lie and not at all what the realistics are. there is a horrible workout area and the 75 dollars doesnt last the groups are fantastic
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4.7
Excellent
Strengths: cleanliness and supportive. Weaknesses: repetiveness. The staff is very attentive and the property where we sleep is nice.
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5.0
Excellent
The staff was awesome and they went above and beyond to make sure i felt comfortable. Weaknesses: I could not find a single one! buy fishing poles for clients!
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4.7
Excellent
I am pleased to say I am a Recovery First alumni. I am an addict and former drug user. I had become a shell of my former self and had lost hope.Going into Recovery First I didn\'t know what to expect since it was my first time in treatment. The staff were understanding and supportive. The councilors really listen and help with a plan for each individual. At the time of this review I have 9 months clean and sober thanks to the tools I was given at Recovery First.
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4.0
Great
Strengths: Groups, Beach, meeting. Weaknesses: Not to much alone time. very transitional and independent
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4.7
Excellent
Strengths: understanding. my therapist was very helpful in my treatment here
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4.7
Excellent
This facility was pretty good.
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4.0
Great
Accommodations could have been better.
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3.0
Good
Strengths: daily groups Weaknesses: no activities, lots of downtime need to keep clients more busy at property
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5.0
Excellent
Facility was great.
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3.7
Very Good
they are all very blunt and honest and call you out when youre not being truthful or trying to fake it not enough time for females in the workout room i learned a lot about myself .
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5.0
Excellent
The facilitators are awesome! Alumni was very enlightening, helpful towards my own personal recovery! Not too much in my own opinion. Others may think differently. I think if you are open-minded and willing then you can take as much as you want from this program. They offer enough tools, and personal wisdom/experiences to help me look on the bright side of my life.
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3.3
Good
Strengths: staff community therapist, the experience was good and i think the way the run it is good
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4.3
Great
meetings were a strength.groups was a weakness. doing more hands on groups
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4.3
Great
Excellent staff very caring and concerned too much leisure time was a weakness. I am glad I made the phone call, It was what I needed
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5.0
Excellent
Strengths: detox was painless leaving the facility with a positive attitude. Weaknesses:some time techs dont want to deal with a legitimate question  i need an answer to sluff it off to the next tech. Excellent detox program my fear was i was going to go through to a withdrawal  but i did not feel any symtoms to expirance withdrawwal 
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No Rating
Big thankyou going out to the staff at Recovery First! I am doing well now, inmost part because of you guys. Keep up the good work! I highly recommend this facility foranyone who is struggling.
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4.3
Great
My son was in the facility for about 30 days. He didn\'t have many complaints and didn\'t really have anything bad to say. He was always upbeat and positive when we spoke on the phone. He said there was always a meeting to attend and kept himself busy. It appears as if they provided him with the basic tools he needed to begin his road to recovery. However, in the end it is up to him to continue with the recommendations and treatments once discharged. I would recommend the facility based on our experience.
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1.7
N/A
Recovery First Review Behavioral Health Technicians • Lazy • Relate personal information regarding their love life and drug habits. • Disrespectful speech when addressing clients. • Use of crude language. • Hostile and obscene language spoken at clients. • Lack of professional appearances of female BHTs (PHP) o Skull caps o Slippers o Sweat pants with large holes and stained in seated areas o Sleeping caps o Unkempt hair with combs/picks lodged in hair • Clients are treated as children. o Phones and computer use monitored and limited to 15 minutes o Clients’ opinions and emotions are challenged and trivialized o Underestimate client physical and mental withdrawals Therapists, Doctors, and Clinical Staff • Unorganized in presentation of material • Materials used are embedded with grammatical, spelling, and syntax errors • Ill-prepared to handle case loads • Enables clients instead of addressing the root cause of addictions • Fired Hazards: o Lock on side gate of complex o No available first aid kit o No windows in Bedroom Two • Mattresses and bedding stained and embedded with irritants • Insect droppings and spider webs in each bedroom and bathroom • Floors stained • Scuff marks on walls • Burned holes in walls • Rusted and unusable utensils • Black mold in third bedroom, spreading into other rooms o Wet, moldy smell in carpet that has not been eliminated Meeting Locations/In-house Meetings • In-house meetings encouraged by BHTs to view programs called ‘Shameless’ and ‘Breaking Bad’; which feature graphic nudity, glorification of drugs, pornographic scenes, crude and lewd language. • Group therapy meetings at Recovery First Centers o Therapists forces clients to speak about personal issues o Passive aggressively insults  In a gender group session, one therapist openly suggested to a client to remain in psychological therapy because she felt the client’s drawing of a house, a person, and a tree appeared gloomy.
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5.0
Excellent
Outings were nice. Staffs were ok. It was great here
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3.7
Very Good
The counselors I had were helpful and resourceful. A little understaffed when it comes to therapists and the PHP house could use some work regarding the backyard. I took charge of my recovery so that's why I got what I got out of it. I have a bunch of resources to use when I get home that will be helpful for returning to "normal life".
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5.0
Excellent
Rectory the tech's the community. Not duel diagnosis no mental health groups not enough time with therapist. I felt welcomed and at home and I finally want to be clean.
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4.0
Great
Organization, well trained staff. Communication, consistency. I have learned adequately and this facility has done its job in preparing me to move forward.
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4.3
Great
Positives: staff. Negatives: Controll. Better speaker.
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4.3
Great
The STAFF! They were the best! From Eric to the transportation team were fantastic! The facilities were old and worn out, but clean. I would have like to have access to acupuncture and massage therapy. The staff REALLY care about us "getting it!" The nurse, Justin is awesome! There is always a professional to talk to. I also loved that it only has 28 beds. Everyone gets really close! We support one another.
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5.0
Excellent
Staff is amazing and they speak to you on a personal level, not as if your just another client. And the day is well planned out. No weaknesses that I can think of, the facility is very well ran. I had a great experience here, the staff and people are all so supportive and fun to be around. This is my first time in treatment and i would highly recommend it for anyone serious about getting sober.
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4.7
Excellent
Getting to the core of client's issues and really trying to help each person individually. A little unorganized as far as communication goes between staff members. I really enjoyed this facility. They gave me many tools and taught me many things that I did not know before. I definitely feel like I'm leaving with a much different outlook than I came here with.
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4.0
Great
Some of the tech's were good. The counselors were not that good, The tech's helped out a lot. They were better help to the clients than the counselors were.
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4.7
Excellent
Staff was very friendly. Absolutely no help with discharge planning. I would recommend this place for anyone who does not need help finding aftercare living.
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5.0
Excellent
Support and Communication Organization could be little better Gained tools to move forward in my sobriety
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4.7
Excellent
The staff are extremely supportive. The php house is such an awesome place, it's my second family. The organization of some days are skewed. This is an awesome place full of people who genuinely care, the bonds made here helped in. My recovery more than anything.
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3.7
Very Good
The php program is a close group of peers and a smaller community. A lot of down time is spent at the facility in the afternoon. More time should be spent at the house where we learn life skills such as cooking cleaning etc. Very good facility overall. Compared to other treatment centers Recovery First does not focus as much on the twelve steps with no readings from the Basic text.
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4.7
Excellent
Staff and tech were great. It's a great program I'm thankful thank you recovery first and its staff
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4.0
Great
Certain techs know how to handle issues with respect and dignity. Friendly environment. Being able to participate in outside meetings is a plus. Over all this place is good, the staff make it a great place and the sense of family that being in php gives you is beyond beneficial.
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4.3
Great
Property was old It was fair
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4.7
Excellent
Great meetings..great support..staff was excellent and respectable..great food .. And cleaninless Wasn't too many I can think of right now ..maybe a little unorganized when transferring from detox to php or Res. .but overall everything was great and would recommend it. I learned a lot. I want to have sobriety in my life..before I came I wasn't too sure..glad I did and hopefully succeed
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4.0
Great
I liked the groups.
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5.0
Excellent
Family environment was great. Full of inspiring people to motivate people about sobriety. Start advertising on television.
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5.0
Excellent
they let you go shopping and let you cook your own food. the in house meetings are really good most of the staff here is excelent the recreational outings are amazing such as the park and bowling and the beach on sundays a few of the staff members are lazy, not naming names. the cable goes in and out sometimes, and there is mold growing in the rooms i was just at a dead end and i needed a drastic change to my life. my mother and father helped me find this facility and it is one of the best decisions i have ever made
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4.3
Great
Community was good. Communication of results of requests seemed to be slow. If wrap up group is fun, don't come down on the slight words that allow release, camraderie and release of tension.
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5.0
Excellent
Schedules are organized and effective. Staffs are professional and the facility is kept well mainacied. Groups are repetitive. I can with a mindset that I would be unwanted and that the treatment was not for me, however, I grew to like the program and it has become beneficial each day I was here more and more.
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4.3
Great
Recovery First has a very well trained and diverse therapists on top of the amazing techs who offer great words of wisdom since a majority are in recovery themselves. They also offer a since of freedom with options that include going to the gym, doing yoga, mediation, going to the rec room (ping pong, air hockey, a relaxing serenity chair, and the wii), going to church, and/or art therapy. Once you transition into the PHP phase, the techs take you out to actuall AA and NA meetings where you listen to other people's stories and can start looking for a sponsor. As you are getting close to your discharge date the staff is very involved with your next phase of treatment and genuinely care about the client's well being. Alex is great at running the alumni meetings and encourages all alumni's attendance if they are staying near by and also geniuly cares about everyone's recovery. Expectations between the girls, men's, and residential houses vary. There is a lapse of communication and no clear structure amongst the higher ups. It was an overall great experience and would recommend Recovery First to anyone who seeks to better themselves.
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4.3
Great
Very understanding staff and therapist. Rensponded to my needs when necessary. Food was very good which helped me begin to eat properly. I strong believe that if a client is ready to recover, this facility offers exactly what you need. The staff and the therapist are always willing to assist you. Nurses are wonderful and helped me thru the detox process.
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4.3
Great
Friendliness, care but too much monitoring. Safe, and educational.
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4.7
Excellent
Effectiveness and the therapist are very good. Organization should've better. My rehab treatment at this facility was very effective for me. I am so happy I came to this treatment center to receive care.
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3.7
Very Good
Groups Caseloads Techs Speakers were all strength. Stay at the center all day. Would be nice to break it up during lunch. They did a great job helping more learn more about addiction and the ways to stay clean. (Coping skills, grounding techniques, ANTs)
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3.7
Very Good
Relatively clean. Caring staff. Offer clients a good deal of freedom. Therapists are skilled. Intake procedures could be improved. There needs to be more explanation of the process and more empathy toward the clients experience. This facility is one of the better ones I've seen/had experiences with. Staff are for the most part genuinely caring. Facility is for the most part well kept. Therapists are skilled at identifying underlying issues.
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5.0
Excellent
Excellent Staff members, caring and loving. Transportation was a problem. I made the best decision to come to Recovery First, the staff, program and community were very important in my recovery.
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3.0
Good
awesome techs, cleanliness, roach problems were issues. individual and group therapy
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3.5
Very Good
Dedication to groups, as well as daily outing schedules. Medication is a mess 75% of the time. No nurse overnight and on weekends. Limited accessibility to Drs. Limited care for clients, constant pushback when asking the techs to unlock a door, or go out of the way when needed. Please have a nurse or dr scheduled around the clock. In my stay at residential, crucial medications were not ordered, ran out, not given, damaged, etc.
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5.0
Excellent
staff is always available and have a positive attitude. most of the staff have 1st hand experience with addiction and knew what i was going through and i felt so were more than understanding seemed like everybody wasnt always on the same page with some information. recovery first saved my life. i enjoyed my treatment and feel it gave me the tools i will need to stay sober and help others to become sober.
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4.0
Great
Staff dedication was good but should have more knowledge and medication issues. More nurses
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2.0
N/A
Keeping us busy throughout the program. A lot of 12 step readings, some very strong speakers that talked about where they were and how they recovered This place really needs an update. The place is very run-down and has bugs in the apartment. I think there should be some type of security personnel, I think there should always be a nurse, a doctor that provides medical help (so you don't have to always go to the hospital or urgent care) The rep that I spoke to over the phone and all the promises, how the conditions would be, the activities on a regular bases, the accomadations, all the/most of the staff being ex-cons. and many other made up amminities. The fact that I was promised therapy, daily. And I would be a Dr for my mental care. There is too much to explain. Make sure the call center knows what they are selling us, (so they are not liars) Highly disappointed about the facially. And was surprised at how most of the clients were on very heavy drugs and many arrests, and homeless. I was promised people my age with similar problems, similar lives, it never happened.
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4.0
Great
had many activities to occupy time, cleaness needs to be improved. cost of treatment
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4.3
Great
Staff can relate, structure was good. Meds were an issue for me. I learned a lot about aa and NA and how to cope with my feelings and got a ton of support from various staff members when I thought I couldn't go on with the program. I am developing reference points in my life to look back on and know I have the strength to fight through difficult situations.
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4.0
Great
Generally everything was great
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3.7
Very Good
Honesty, and they draw a fine line between rules but still keeping it enjoyable and the techs are awesome as well as the therepist and counselors. Too much junk food and they need one more fridge. It is defiantly worth the time and money I have gained my life back along with a renewed faith in my higher power.
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4.0
Great
Good staff but nasty houses and bugs. Good job
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2.7
N/A
Strengths: group room sizes, cleanliness, accessibility. Weaknesses: Female PHP house has insect issues. Detox center has terrible meals. I am uncomfortable with the payment process for the facility. They have you sign an open ended Promissary Note for services not covered by your insurance and have you sign when you are not feeling well and unable to process the purpose of the request. I need a full accounting of charges and EOB data from my insurance company. I would caution potential clients to have a family member or friend assist in the financial planning and admittance process.
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3.7
Very Good
The facility strengths are some of the techs. Overall the program is pretty good, days can be long here but it benefits me. There are a lot of weaknesses in this program. I have never seen such unprofessional higher ups in my life. They are not supposed to mess with your mental and emotional state and believe me thats what they do. I mean we all come to this program to get help and we have problems we have to work on and its like they dont care, they find any little thing just to throw you out. It gets pretty bad when you cant voice your opinions without getting threatened to be thrown out! There needs to be a change in the people who run this place because its literally a madhouse with the people running it. Also i would like to voice that the snacks they give us during the day is fatting like chips and candy and soda. My experience here has been good but rough at the same time. It has nothing to do with the clients but with the people in charge here. You come here to get better and work on yourself. They should work with your issues not bash them and try and throw you out. There are perks of being here though. I am in PHP right now which is a house of 9 guys in a house. (House definitely needs relocation, right in front of a drug dealers house and is mold infested) you come to the center from 9 to 5:30 everyday Monday through Friday. Groups from 9:30 to 3:30. Its gets tiring because its everyday and its all day to. I got through it and so can you! But not every place is perfect. Just letting you know what to expect before considering coming here. It is a struggle, but so is addiction. You choose the path.
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4.0
Great
i believe this facility believes in the steps and everyone is very nice, the only weakness i can identify are the techs are not on the same page, schedule, or routine. i've enjoyed the quietness
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4.3
Great
able to connect with the patient on a one on one level, great facility techs and staff would reccomened for anyone
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2.7
N/A
caring staff but the med line needs to be improved. when to other treatment centers and this one is the best one so far. I got alot out of it,
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3.3
Good
therapist, and the group meetings, speaker meeting, and the outings; were all strengths. not having a nurse on property 24/7, and sometimes the staff are not on the same page was a weakness. if i wouldn't of came here i wouldn't of gotten what i needed. i got a lot out of this program.
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3.0
Good
Therapy has been very helpful. The techs have been great. The PHP staff at the house are great. Provide plenty of refreshments/snacks but need a little bit more variety. The PHP house is lacking and can't get what we need in a timely manner. It is rundown and has a lot of problems. There are too many people who have to have a say in any matter, nobody can make a decision. There is horrible communication with some of the nurses. I get along with all staff members and we have a mutual respect. I had to wait for my medications when I got transferred to PHP which was a pain because I needed my blood pressure medication. I have learned a lot about myself in therapy and groups.
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4.0
Great
Well structured day of groups and leisure activity. I enjoyed my experience here.
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4.3
Great
Case load groups were good. Not enough one on one therapy. I have turned around completely. I feel way better
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4.0
Great
Therapy was a strength. Activities was a weakness. The recognition of characteristics in myself. Is really beneficial for my recovery.
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5.0
Excellent
Strong community, nice staff but free time was a problem. Very good treatment center, wonderful techs, therapists, and staff and very accomadationing to ones needs. Only complaint is that we do not go to enough outside meetings
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5.0
Excellent
The staff is awesome. I had such a wonderful experience they mad me feel so at ease and comfortable I am glad I got to come here and get clean. I am looking forward to staying clean and keeping in touch with the facility. The staff here was magnificent. I would recommend recovery first to any one. The therapists were awesome.
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4.0
Great
They are helpful and kind.
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3.3
Good
Strong and safe program/environment. Serious gaps between communication of facility policies with technicians. Clear, very clear, bias towards women as far as equality with men. Overall good and safe program.
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2.3
N/A
Staff are very friendly and most have been through this and know how your feeling. HUGE break in communication, nobody is on the same page here. The php house should be condemned and is a section 8 housing facility. I Have had medications discontinued without any notice or reason why. This place portrays different pictures online of the facility and sounded a lot better than what it has to offer. Food is horrible in detox, you will be lucky if your Meds are not messed up,
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3.7
Very Good
Good program
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5.0
Excellent
This is the best place ever I have no complaints about anything it was a great experience
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3.7
Very Good
Good people and helpful staff. Medication should be in timely manner. Great place but I hope I don't have to come back
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4.3
Great
Strengths: Staff, Therapists, Community Discharge and admissions. Freedom Telephone use was a weakness. My experience at recovery first was life changing. I got the tools and skills I needed before going back home. The community and staff is amazing and helpful. I wouldn't have chosen anywhere else.
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3.0
Good
After care, needs to be age specific I.e. 35 +, etc. A more liberal phone policy and availability to rooms during the day is poor. Technical staff is great!
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5.0
Excellent
Great staff, great groups, very good at breaking down the process of recovery. Could use more staff at times. The best thing is that they realize you don't treat people with addiction, you care for people with addiction, and they care a lot.
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3.7
Very Good
Clean, staff are nice, good food, overall awesome rehab. Needs more councilers that know what addiction is like and have been through it, way too many groups. I wouldn't want to go to another rehab if I relapse because I had an amazing experience at Recovery First.
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5.0
Excellent
Teaches coping skills amazingly well but some of the techs could be better trained. Residential setting lacked a cohesiveness. Between therapy and meetings, I am able to truthfully say I have been helped tremendously. I would absolutely recommend Recovery Firstto anyone who is suffering from addiction.
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5.0
Excellent
Everyone including the techs meet everyone's needs. Sometimes not everyone is on the same page. This experience was a blessing, it saved my life.
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4.7
Excellent
Techs made the experience extremely enjoyable
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5.0
Excellent
Cleanliness, good staff, great clinical care. I found out who I am
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3.7
Very Good
Exercise, sanitary environment but also disorganization. Lack of or poor training of technicians. Misleading advertising. I felt like I was sometimes treated like a child, I am 56 years old This facility seems geared for younger clients I do not think clients my age should be in treatment facilities with clientsunder25years old
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4.0
Great
Well run groups, good community, aftercare is well enforced. Communication was a downfall. This facility has helped me explore core issues and helped me realize my full potential.
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4.7
Excellent
Staff members are very kind, caring and understanding, but it is unorganized at times. Great place.
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4.7
Excellent
The techs that work there were great. They talk to you about things more than the therapist does. Too much down time. It worked for me. Just have to fight through it. Some people are here for the wrong reason and should be dealt with instead of leaving them in the environment and bringing the community down.
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2.7
N/A
Treatment plans are good, staff care about your recovery, most are well trained. The men's living house discusting, has black mold, roaches and Is unsafe. The tecks are not trained in mediation to resolve household issues.
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5.0
Excellent
The techs and all employees are very understanding and helpful and understand what we are dealing with and are very supportive. I had a great experience. This facility was very helpful to me I would recommend it to everyone. The staff are all caring and knowledgeable to our disease and want the best recovery for each and everyone of us.
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4.7
Excellent
Great staff. This is a great facility. If you are ready to change and be drug free there is not a better place to come to.
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3.7
Very Good
Excellent staff, Accomadating within reason. Size and Grounds should be improved.Wonderful Staff
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3.5
Very Good
Alumni Coordination, residential operations director, clinical program director Physicians. Dr. Hicks is not open to treatment for an individual--she only provides "cookie cutter" generic solutions.--she isn't willing to discuss solutions that may be outside the box.
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4.0
Great
Lots of meetings. Encourage people to get better.try hard to accommodate. Meds not delivered on time. Losses personal belongings. The food situation can be frustrating in detox. No t.v in bedrooms at php house. Lack of communication. The facility should communicate better about the patients needs and accommodate them better.
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4.0
Great
Great staff. Really experienced and committed to recovery. Admissions was difficult with call calls routed out of State. It is a great place. I enjoyed my time and learned a lot about addiction.
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5.0
Excellent
Strengths: Supervision and the treatment plan and effectiveness.Weaknesses: Getting Meds in a timely manner.
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4.7
Excellent
Knowledgeable. It was nice.
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3.3
Good
Strengths: Caring, mindful, and structured. Weaknesses: Lack understanding clients needs. Great staff and faculty.
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4.7
Excellent
The groups were extremely helpful. Organization was a downfall. The facility helped my identify and learn coping skills with my emotional issues.
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5.0
Excellent
Strengths: Caring and professional , they really care about our recovery. Weaknesses: Some techs. This place and the people I met here saved my life. This was the best decision. I'm very thankful for this program.
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5.0
Excellent
Strengths: 12 steps, assimilate real life, techs, therapy. Recovery first has changed my life forever.
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5.0
Excellent
This place changed my attitude and life - period !🎸🎹🎼🎧 This is a great facility and the staff have ALL been extremely helpful in my recovery 🙂
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3.3
Good
Recovery First was my fourth residential treatment program and it\'s the only one I completed successfully. It\'s been two and a half years and I\'m sober, something I can\'t say I ever thought was possible. Perhaps they moved where inpatient facilities are, but the pictures shown on this website are of the company\'s detox center and intensive outpatient facility. The inpatient building (at least when I was there) was about a five minute drive away and a lot more run down than the building they are showing here. That isn\'t necessarily a bad thing, it just helps the shock of an incoming patient expecting a nice hotel-style room yet being put into a run down motel building. This rehab is more generous with their rules than others I have been to. It was a much more relaxed environment which can be either good or bad, depending on the person. That being said, if you or your loved one truly wants help and wants to become sober...they\'ll succeed. If they haven\'t hit bottom or are still unsure, you may want to look at more of a \"lock down\" facility where they are constantly in groups and social interaction is more closely monitored. For me personally, I became so accustomed to getting my way and not taking any responsibility that the last thing I needed was another fancy rehab center where they pamper you and where you have other people monitoring your decisions. Being at Recovery First taught me responsibility for my actions, taught me patience, taught me the skills I needed to not only be sober, but to also be a productive adult that contributes to society. Were there people that were doing the wrong thing and able to get away with it due to the lackadaisical attitude of some staff members or the lack of rules? Yes. But, this allowed me to really own my recovery and solidify the reason I was there. If this is your or your loved one\'s first rehab center, you could probably find a more intense one that could allow them to get it right on their first try. If this is the second, third, fourth attempt..the accountability and responsibility needed to succeed here may be exactly what is required.
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No Rating
If I save one person their money by writing this review it\'ll be worth it. This place is absolutely trash. The most unprofessional experience of my life. All they care about is money. This place is trash.
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No Rating
This place is a joke. The staff are a joke. Its all about the money. Staff do not know how to handle anyone with addition. Please do more research before using them. Dont make the mistake we did. They did more harm than good.
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4.0
Great
Kind staff. No judgement. The initial screening, from the insurance part was complicated. Good Outpatient. Good for teenagers.
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1.0
N/A
Stay far away from Recovery First of Florida. It\'s a scam. Nothing wrong with being an ex-addict, but someone with no training or skills does not belong running a rehabilitation center.
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5.0
Excellent
Strengths: Structure, outings, and the techs at the facility were great and enjoyed the one on one meetings with therapist were truly helpful. The facility was greatly effective on keeping more sober and helped me to want stay sober when i get out of here.
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5.0
Excellent
Great place
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5.0
Excellent
An overall great facility.
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3.7
Very Good
Good counseling options and 12-step program, but needs improvement in some areas.
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4.3
Great
Great detox.
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3.3
Good
They have a good 12-step and faith based treatment. However, they would benefit from better holistic options and family participation.
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1.7
N/A
In 2010 our son who was 24 years old, was a client at Recovery First. (he was placed in an apartment complex without any supervision) and then dismissed. Recovery First took our entire upfront payment without ANY pro-rated scale for reimbursement for treatment or services yet rendered. We were out 6K. Never mind the fine print. Don't bother with this treatment facility, they are all about the money.
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No Rating
The place is a joke. I called my insurance company and told them that I felt this treatment center was a scam.
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1.0
N/A
It's all about the money, prestige and power over peoples' lives for this rehab site. Staff walks on eggshells, worked to death, often demeaned and/or intimidated, and over worked. ... Don't go here ever.
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5.0
Excellent
Management is dedicated to serving the clients needs.
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4.7
Excellent
Good tools
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