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Royal Life Centers

2.9 N/A (13 Reviews) |
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Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
14525 N Newport Highway
Mead, Washington 99021

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Hospital

Facility Highlights

Cognitive Behavioral Therapy

Ongoing Alumni Engagement and Support

On Site Chef

Philosophy

No two individuals are exactly alike; therefore, your recovery process requires specific needs that are unique to your life experiences and personality. Centered in a holistic approach to the recovery of mind, body, and spirit, Royal Life Centers equips you with the tools needed to reclaim your life. During all phases of our program, you will be in a safe and welcoming environment equipped with highly trained staff members who understand your emotional needs while embarking on this journey. During your time at Royal Life Centers, your specific needs are assessed to provide a tailored course of goals, addressing underlying wounds that have caused pain throughout your life and discovering passions to fuel your recovery. Our course of treatment offers individual therapy, group therapy, medication management, and utilizes a variety of therapeutic approaches to healing. In addition, you will learn applicable life skills that are necessary in order to flourish in the world. You will collaborate with our experienced clinical staff to decide what approaches best benefit your recovery and your life. The beautiful, transformative growth that takes place at Royal Life Centers is a powerful testimony to the immeasurable value of having a voice in your own recovery. Honor the power of your voice and begin your journey with us today.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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User Reviews

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1.0
N/A
First I want to say ithe detox center I attended in AZ was a gift and saved my live. Not sure if the two are associated and really can't see how they could be. I do believe all the staff did have the very best intentions, but just failed me. If went to this place about 5 years ago and hope it's not run the same way. If you can go to 3 or 4 AA or NA meetings save your money because that's pretty much the treatment you'll receive. As far as a counselling goes it's a group of people sitting in a circle listening to each other talk about what they're going through. I was put into a house with the person in charge only being sober 6-months with no formal training. There was no heat for several days in winter time and ended up in the hospital with pneumonia for a week then went home. There wasn't much time to make a meal less eat so much of the time it was something you could eat in the van going to a AA meeting. I truly hope it has improved since I think the staff truly wanted to help.
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No Rating
They treat their employees like crap. The clients pretty much get to do whatever they want not sure how this place is even still running. The clients get a weeks worth of med all at 1 time, how is this good for an addict??? I'm pretty sure if the state knew how management was treating staff and running the business they would SHUT them down. Management covers up their mistakes to make others look bad instead of taking the blame.
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Official Facility Response
BH, We’re so sorry to hear that your experience with us was anything less than amazing. Our approach is for the goal of helping our guests re-build happy, healthy and meaningful lives in sobriety. We provide structure and rules, but do not see policing guests as conducive to the ultimate goal of sustainable independence and self-sufficiency. Guests do have access to their medication(s) while they are in our outpatient programs, which is a standard amongst addiction treatment programs at that level of care. In higher levels of care, like detox, residential and PHP, guests follow standardized practices for medication management— meaning that guests are given medications when scheduled, and take the medication in the presence of our staff members. At Royal Life Centers, we always strive for providing the highest quality of care for addiction, which is why your words mean so much to us. Please call us at 877-732-6837 to speak with our management to address any concerns you may have, we would love to hear from you and make any improvements we can to help us help you more effectively.
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1.0
N/A
Stay away from Royal Life Centers! Conditions are unsafe. Accommodation are dirty. Staff on hand will not respond to concerns. Other patients control the environment and make woman extremely uncomfortable and concerned for their safety. I was double charged for the original payment and had to make CC Company reverse charges. Let after a few days due to conditions and have been trying to get my 45% refund as stated in contract for over 2 months. This facility needs to be turned into every agency in the state of Washington to make them step up and provide proper care or be closed down Please contact me if you need any further explanation about this place
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Official Facility Response
KO, We are sorry to hear that your experience with us was anything less than stellar. At Royal Life Centers, we are led by the genuine care and need to help others— we try to employ only those who share our values, which is why we are sad to hear that your experience does not reflect that. Our facilities are held to high standards of health and cleanliness, which is why we are accredited by every major organization for our excellence in care. For your refund, please contact us directly at 877-732-6837, we would be happy to help you resolve any billing issues that may have occurred. We appreciate your review, as it is an opportunity for us to learn and improve.
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3.0
Good
My loved one was able to get sober for the first time in years. There is ZERO family connection. Families are excluded at all costs and treated terrible by the "counselors." The "counselors" are barely trained and not qualified to be "counseling" a weak-minded person in recovery. They have huge egos and are not conducive to a productive, well-rounded recovery process. I would not recommend this facility for your loved ones. Family repair is the LAST priority for this facility. Please do your research and send your loved one somewhere where YOU can also be part of the recovery process.
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Official Facility Response
AJ, We are happy to hear that your loved one was able to thrive in sobriety after our comprehensive treatment. We hear your concerns about a lack of family connection in the recovery process, which is feedback that we definitely consider. Our staff members hold the credentials needed for their position, as well as attend mandatory training sessions on a continuous basis to keep them as educated and knowledgeable as possible. We are sad to hear that procedure and our values were not carried out to you through your interactions with our staff. We take your review to heart, please reach out to us at 877-732-6837, we would love to hear from you so that we can learn and improve.
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5.0
Excellent
I recommend Cascade Heights every chance I can. I have had two of my kids walk through their door for treatment of heroin and meth addiction I can\'t speak for the food, I didn\'t eat there, but my two never complained. They were fed and both gained (healthy) weight. The only consistent complaint, from both of them, was housing managers and how they were unprofessional, played favorites/played games with people. These two went to Cascade 2.5 years apart from each other so housing supervisors does seem to need some addressing. However, their program works. My two young adults are both still clean and sober and I owe it to their counselors and program!
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Official Facility Response
Nikki, We are ecstatic to hear your kind words for Royal Life Centers at Cascade Heights, and are filled with gratitude that you chose us to help two of your kids. We are so happy to hear that your kids are doing well! We appreciate your review, and would like to hear more about your kids experience with our housing managers— so that we can learn and make adjustments wherever necessary. We only want to employ people who uphold our mission and values, as well as the overarching desire to care for and help others. Please call us at 877-732-6837 ext. 316 so that we can improve in any way we can! Thank you again for trusting Royal Life Centers at Cascade Heights, we are overjoyed to hear that your two loved ones are thriving in sobriety!
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5.0
Excellent
The detox facility which I attended for eight days was beyond any expectation I could have had! My needs were beyond mad and I was treated with more dignity and respect than ever before at any other establishment! I highly recommend their detox facility!! Unfortunately I was not able to afford the inpatient and I am still trying to save enough money for it but the detox center is immaculate and the staff are extremely knowledgeable and supportive! Not to mention the amazing food!
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No Rating
As someone who had worked in the field for 25 years and am in personal recovery. I found myself looking for a quality treatment program for my daughter and her fiance in The Spokane, Wa area. I was at my wits end calling facilities, trying to find medical detox, and ended up calling the director at Cascade Heights. This program facility, staff, and owners saved my sanity and my daughter and her fiancé s lives. I appreciated their philosophy, the education and groups provided and the continuum of care. It is difficult as a parent to put one child in treatment and pray for recovery, but I had to put 2 in! Back to back. Cascade a Heights embraced me, these children, and now both have embraced recovery, and my baby grandaughter has 2 clean and sober parents. My gratitude is endless.
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5.0
Excellent
My recovery time @ cascade heights was a time I will never forget. It was not what I was expecting, a more hospital type environment but it was better than I hoped, accommodations meals transportation beyond my expectations. Most of all I learned about what addiction is and I gained tools that I use every day to stay sober. I don\'t regret one day that I spent there and I am sober and clean today.
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3.7
Very Good
Client education about addiction and re Lapses was a strength of the facility. However, they are still working out kinks w housing and staff. Was inpatient for 72 days for alcohol. Best thing I ever did
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3.7
Very Good
I recommend this place highly because of my counselor and the rest of the staff. But there are some drawbacks: Most of house managers have minimal sobriety, have a superior attitude, complain about how underpaid they are, are unprofessional, and completely lack empathy. Also, food provided comes from Costco, mostly frozen, and there are no other shopping options at all.
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2.0
N/A
This treatment center's staff does not supervise patients well enough... The staff is full of friends who are not strong in recovery instead of maybe qualified people. They pay low so they can make a high profit margin.
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Official Facility Response
CK, We appreciate the time you’ve taken to leave a review for us, and we would like you to know that we take all of our reviews to heart. We would really value learning more about your experience, so that we can improve our operations in any way that we can. Please reach out to us at 877-732-6837. Thank you!
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1.0
N/A
Was admitted here after Spokane Detox, without my knowledge. We stayed in a 2 story house with a basement. Although the lodgings were not bad, the DIET provided WITH OUR OWN MONEY was horrible. They would go to Costco and buy a ton of junk food, frozen meals, cookies, crackers, chips, ice creme, etc. Fruit and veggies were also purchased but there was never enough AND THEY ARE USING OUR MONEY to buy this junk. We were told that you could put in requests, which I did, but my requests were never filled. It was ironic since out \"diet\" was always talked about and we were encouraged to eat healthy, yet, Cascade Heights did not provide the healthy foods required to eat healthy. Also, and most important, there is NO doctor on premise. I would NEVER recommend this recovery place and I would strongly urge anyone proposing to admit a loved one to KEEP LOOKING. I literally WALKED OUT and they were NOT HAPPY probably because they were going to lose so much money from my insurance policy.
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Official Facility Response
LM, We would like to speak with you about your experience in more detail, in order to take measures for improvement. Our holistic approach is aimed for recovery of the mind, body, and spirit— which is reliant on a nutritious and balanced diet. For this reason, we provide a private chef for our residential guests, so that they can get a feel for balanced meals and making better food choices for when those guests are living independently. We are surprised to hear of these unhealthy food choices being the bulk of dietary options in our facility, as we promote a balanced and nutritious diet. Please reach out to us at 877-732-6837 to speak with us about your experience so we can look into it immediately. Thank you for letting us know about your experience.
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2.0
N/A
I walked out. 1 they do not meet you where your at. It\'s rehab not prison. They strip you of everything then build you up there way. Joke. Boys will not see girls and Vic/ver if you happen to look at a girl. Well good help you. This is not coed
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Official Facility Response
SG, We are so sorry to hear that our comprehensive addiction treatment was not helpful for you. Our approach is holistic, in that we are focused on healing your mind, body, and spirit for a full recovery experience. We have services in place, like case management, for the purpose of helping each individual guest with their personal needs, goals and circumstances. We strive to meet guests where they are at, all for the purpose of efficiently and effectively helping each guest get to where they can be. Male and female relations are discouraged because we believe each guest has no need for distractions during the early recovery process. We see the potential in each guest and hope that they focus on themselves in their recovery, fully embracing the transformative healing experience we provide. We would like to know more about your experience for the opportunity to learn and improve where we can, please feel free to reach out to us at 877-732-6837.
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