Jump to Section

Rushford at Middletown

3.5 Very Good (28 Reviews) |
/
3.5
Very Good
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1250 Silver Street
Middletown, Connecticut 06457

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Residential Neighborhood

Facility Highlights

Inpatient Residential (ITP)

Detoxification (ACE unit)

Partial Hospitalization

Philosophy

Rushford provides life-saving and life-changing treatment to thousands of children, adults and families each year. For more than three decades, our organization has been committed to delivering high quality behavioral healthcare services to those in need. We have collaborated with some of the nation's top universities including Yale, Darmouth and the University of Connecticut on research studies and other initiatives designed to improve treatment outcomes for individuals with mental health and addiction disorders. Unlike many other addiction programs, Rushford is licensed by the State of Connecticut and accredited by the Joint Commission. To maintain our licensing and accreditation, we must always be striving to improve our performance, to raise the level of care we provide to our clients and to demonstrate accountability in the delivery of services.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

DrugAbuse.com is a third-party resource for consumers seeking addiction treatment. We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and editorial reviews that provide valuable information for people making difficult decisions. DrugAbuse.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Meet The Staff

Stephen W. Larcen, Ph.D.
President & Natchaug Hospital and Senior Vice President

Dr. Larcen is the Senior Vice President of Hartford HealthCare’s Behavioral Health Network. He also serves as President of both Rushford and Natchaug Hospital. He has over 40 years of experience in behavioral health and health care management, including more than three years leading Windham Hospital in Willimantic. Among his previous positions, he served as vice president of operations of Cumberland Health Systems in Nashville, Tenn.; CEO of Northwest Medical Center in Knoxville, Tenn.; and executive director of United Services, a mental health center, in Dayville, Conn. He also worked as an organizational consultant in mergers and affiliations, organizational development, clinical and business operations and financial management for a wide range of health care facilities and organizations.

More
J. Craig Allen, M.D.
Medical Director

Dr. Jonathan Craig Allen received his Doctor of Medicine degree from Wayne State University School of Medicine in Detroit Michigan in 1989. He did his internship and General Psychiatry residency at the Tufts University Medical School / New England Medical Center and his Child and Adolescent Psychiatry training at Harvard University Medical School/Massachusetts General Hospital program. Dr. Allen served as Medical Director of Psychiatric and Family Services at Franciscan Children's Hospital in Brighton, Mass from 1995 until 2003 when he moved to Connecticut to take the position of Unit Chief at Riverview Hospital for Children and Youth in Middletown, Conn. Dr. Allen has served as Medical Director at Rushford since 2005. Dr. Allen has held the title of Clinical Instructor in Psychiatry at Harvard University Medical School (1994–2003) and at Yale University Medical School (2003–2005). Currently Dr. Allen trains Residents from the Institute of Living in Addiction Psychiatry. Dr. Allen was seated on the SAMHSA Pharmacotherapy Expert Consensus Panel which developed Pharmacotherapy Principles for individuals with co-occurring mental health and substance use disorders published in 2012. Dr. Allen is certified by the American Board of Psychiatry and Neurology in General and Adult Psychiatry and is ABPN certified in Child and Adolescent Psychiatry, as well as being certified in Addiction Medicine by the American Board of Addiction Medicine (ABAM).

More

User Reviews

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
5.0
Excellent
Great Place, because they take care of their Patients very well. (Mind Body and Soul).
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
I was only in detox for a day, and that day makes me never want to drink EVER again just so I don\'t have to go back there … It was so poorly ran, staff was careless and rude...when they brought me into the office to ask me what I wanted to do after detox the woman didn\'t even know what I was in there for... not a professional atmosphere whatsoever... and also it\'s ridiculous you can\'t bring your own blankets, they give you a towel for a blanket.. overall horrible experience, leaders were extremely rude to patients and nurses, it\'s just a horrible disgusting atmosphere to be in
More
No Rating
Outpatient is a joke. IM just going to complain to my insurance company to pay them less or not at all. Freaking waste of time and money.
More
No Rating
I usually dont even bother with reviews. Unless something is really wrong I dont bother or give a good review. But with this place I looked for a place to give a review because my experience was terrible. Inpatient and detox service may be better, but outpatient services stunk. In the 6 to 8 months that dragged out, all that was every stressed was to go to meetings and find a sponsor. Why I need 8 months of that makes no sense. Its a rehab. Have meeting there. They dont have to be serviced by outside members doing H &I. IN the time I went I filled out surveys of how I was feeling, the class sizes were too much for counselors and in the time I was there I had 5 different counselors, because the turn over rate is high due to poor management and poor pay. Getting discharged from outpatient took 6 phone calls and a day off from work so I could drive there. They told me my certificate and doctor note for treatment were there. Again a 5 min visit turned into and hour where no one had a clue what was going on. The kicker is getting told \" not everyone is perfect like you, or it is what you make of it\". Its an excuse for how unorganized and stinky your program is. Im not perfect I can go to AA for free without the aggregation. Dear my insurance company. Rushford detox is worth paying for. The rest, dont waste your time or money. . They stressed accountability. IM a computer network technician., I go out and I MAKE SURE I FIX YOUR ISSUE AND AM ACCOUNTABLE. Not here. This place is a joke.
More
1.3
N/A
not enough counselors, little control of groups, very inconsistent rules and enforcement of rules. Counselors did not have a lot of experience. Building is old and not great condition.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
The system doesn\'t make it easy for those wanting to help themselves. Also, it depends on who you talk to, what the rules are, availability, etc. We need more facilities to treat those addicted, instead of sending them to jail, where they won\'t get help!
More
4.0
Great
Great counselors. Good group sessions, Not enough counselors, great place Great but a little insurance centric
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
1.0
N/A
High staff turnover. Med management is weak. The place has seen its better days. It uses out dated treatment modalities
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
Clean food support Too many groups no free time A great clean place with many options for aftercare
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.0
Good
I was just there for alcohol detox. It was affordable, they were kind to me, and they made me comfortable. Nothing fancy (I.e. No holistic treatments like yoga), rather boring They were very helpful in making sure my state health insurance was active. Many of the nurses are recovering addicts themselves - I appreciated their understanding
Accommodations & Amenities
Meals & Nutrition
More
4.0
Great
supportive rude staff more rewards
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.0
Good
They had great group meetings Not enough concelers They spend Alcott of time trying to figure out your past and how it affected your life ..
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.3
Good
Short term, reasonably effective Bare bones, too much focus on 12-step Help was avaliable when loved one needed it, but wasd only a first step.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
4.0
Great
The wait time was 6+ hours. I know the staff was doing the best they could dealing with the incoming patients, insurance, etc.,...more staff means more cost for the patient too so I understand and, in a weird sort of way proves you really want to get better. I got to know some of the people I would be staying with which is a plus going into a great unknown. I strongly disagree with the lack of privacy...the incoming staff should be separated. I would almost go so far as to say, the stuff they were talking about was loud enough for all the hear! I thought that violated the right to privacy laws and was the very worse thing I remember. Knowing the average wait time they could move the incoming staff into one of the two side offices (privacy) and make the waiting room bigger....and provide more comfortable seating...just a one time investment and not looking for luxury...trying sitting 5+ hours in a dinner chair, cramped in that small area with 6-7 other people? In my -5-6 hours I never saw both those offices occupied at the same time and one was only open for a very short period...the other maybe 2-3 hours. I first checked in around 11AM on a weekday so they should have been at full-staff. Once you get pass the doors the place is great. I really felt very comfortable. I shared a room with 3 people with beds separated by curtains which provided enough privacy. Beds were good enough...no complaints..can\'t expect a Tempur-Pedic...lol. Big living room with plenty of couches and comfortable seats. Kitchen was always stocked with milk, juices and caffeine-free drinks (hot/cold). Healthy snack food was almost always available...cereal, PBJs, etc. Three square meals a day and the food was good to pretty good, not great and don\'t expect a Rib-eye steak 8^) They also bring out a night time snack...rotating between sandwiches (pretty bland, but that\'s what mustard and mayo are for..lol), Smartfood, granola bars...and always have a variety of fruit. No worries about being hungry! One of the most important aspects is the inside staff. Most, if not all of the main staff that stays on the floor 24/7 have been in your shoes so they understand, are not judgmental and make the stay even a little easier. On good weather days we were aloud to go outside...what a relief from the walls, even if it was only an hour every other day or so. The doctors and the front office staff also seemed understaffed which is a shame because it seemed to me that some people were pushed through...hospitals do this too All in all, I would definitely recommend this place
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
I entered the waiting area at 10:15 am and I was not brought to the floor until after 7:00 pm. I waited not getting up or leaving the room because we were told if we stepped out of the door we would lose our place, this after 7 hours of waiting. I was second to last finally, could have gone up at 6:50, but i chose to wait for an older lady who was dead last, an obviously afraid, then together we went up well after 7:00 pm!!!!! The staff were unapologetic and rude.
More
No Rating
Came in today and waited in the admission office. A male and female employee were behind the desk and were obviously speculating about a client. There were looks, whispering and then the male showed the female on the computer what the lady was there for. NOT OKAY! Entire time we were waiting, staff was unprofessional, having personal conversations etc and not once interacting or even greeting anyone waiting! The clients are there for upsetting and life changing challenges and it was quite clear nobody really cared!!!! I am a HHC employee and feel that all HHC facilities should uphold upmost respect of their clients.
More
3.7
Very Good
There was a very long intake wait.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
They had great doctors and a nice staff.
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
I was well taken care of, family was included and I got to be heard without judgement. The one-on-one sessions were great. I was not pleased with the no smoking rule.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
2.0
N/A
It was easy to get into treatment, although it was court ordered. My brother would have liked to have gotten additional treatment there, but insurance would not cover it. However, the staff was not well-trained, they discharged my brother too soon. The family group night was interesting and fun..would have liked to see more family engagement opportunities.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.7
Very Good
My boyfriend only went to detox. He seemed to be doing quite well. He never complained about anything except other patients. He discharged himself and immediately went back into his old ways. We're no longer together. I had really hoped this place would work out for him. This was our last shot at making the relationship work. Unfortunately I was the only one who did. Im sure that Rushford is a great place. My "boyfriend" still chose drugs over his family but thats his decision, not theirs. It was worth a shot.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
5.0
Excellent
I thought this was a great facility. They just need more holistic offerings.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
3.7
Very Good
The staff was not very supportive and they needed better holistic offerings.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
1.7
N/A
This facility helped give some tools to help me cope with my new existence but I feel like they where overwhelmed due to the fact it was a state run program. Most people where only there due to court mandate, not their own choice.
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
More
No Rating
Care concerns include: use of admission and discharge criteria, individualized treatment plans, and aftercare planning. They have a lack of consistency used for admission and discharge criteria.
More
No Rating
I have not worked there in over 7 years. When I did work there, I thought that overall the leaders did a wonderful job.
More
No Rating
There was limited connectivity. This facility seemed to be well run, the star seemed to be good. Hard to really evaluate because of limited contact.
More
4.5
Excellent
Their holistic and exercise opportunities need to be expanded.
Accommodations & Amenities
Meals & Nutrition
More