The therapists, HM’s & Nurses were amazing. However the administrative staff was the most unprofessional, unwelcoming, uneducated “hidden behind closed doors” staff I have ever witnessed! I came to the Refuge maskless- then people were getting covid (STAFF & CLIENTS) left and right!!!! So masks went back on and administration went into panic mode and had NO PLAN IN PLACE!!! They started shuffling clients around to keep covid clients together but then NEVER CHECKED ON THEM!! They gave them one zoom link a day with spotty wifii and delivered cold food to them like they had the plague! All our programs were cut because of covid!! They say they are a 5 star Rehab but they run this place like a run-down state facility! It’s appalling!!! If you ask any of the administrative staff for anything it’s like you are bothering them! I would sit and wait 25 mins at times for medication because they were so understaffed! I actually fell through the cracks because my therapist had covid and was out for 2 weeks! I was at the Refuge for 11 days before anyone had a therapeutic plan in place for me! I had to write 3 letters to administration (which went in acknowledged), and advocate for myself before I actually got help. It was maddening! I literally had to paint my nails in front of someone 1/2 my age! This place is archaic! The rules were written in 2003 and they have not been updated since! Their first response to any question is NO! It was extremely frustrating and I found my self with high blood pressure daily! The “Ropes Course” has been broken for 2 years!!! They wouldn’t let us go canoeing because that would involve staff actually taking us!! The bed linens, bath mats and shower curtains were from 2003! It was awful!!! Their was NONE of that fluffy fun stuff that is on the website! ZERO!!! In most businesses the CEO would be walking around campus talking to clients and staff making us feel comfortable and at ease! We saw her ONCE during a community meeting and she never even introduced herself! I didn’t even know she was the CEO! Wouldn’t Judy (the Founder) like to know that! If it wasn’t for the Process groups and the wonderful Therapists and HM’s that talked to me and helped me through the process I would have high-tailed it out of that place! I would definitely look at other places before coming here!