Our daughter was a resident at TK in the spring of 2020 during the COVID pandemic. We were very nervous about sending her there due to other reviews and incidents that we read about in the news. We are so happy that we sent her! We had an honest conversation, sharing our concerns, and the staff was very reassuring about measures that have been put into place to protect the residents. The staff is very caring, professional, and knowledgable. They very quickly figured our daughter out and were able to help her do the extremely hard work to make progress with her mental health. They also did a great job of coaching us through the process and answering our questions about how to help her. They were honest with us, even when it meant that we had to change our parenting strategy.
You will read reviews from adolescent residents that tell you how much they hate TK, and our daughter would probably say that, too, but from a parent\'s perspective it\'s because they are put into a position where they have to follow the rules and do the hard work. And it\'s HARD emotional work. They aren\'t allowed to disappear. And they don\'t like it. Our daughter really wanted us to bring her home. We\'re so happy that we made her stay until she was ready to come \"through the front door.\" She made huge progress that she wouldn\'t have been able to make through weekly therapy sessions at home. The psychiatrist was also able to tweak her medications to make them work better for her.
As for COVID, TK did an amazing job keeping the residents safe. They have strict protocols in place and while we were involved there were no reported cases. We found that to be amazing! Visiting came to a screeching halt after about 3 weeks into our daughter\'s program, but TK set up virtual visits every weekend that worked just fine. It wasn\'t quite the same as being there in person, but it reassured us that all was well. They showed great flexibility by getting new systems in place immediately.
The only reason that I didn\'t give TK a 5 star review is because they have work to do on communication with the family. It was really frustrating for us at first because we didn\'t understand the system and couldn\'t figure out how to know what was going on. We had to really push to get our daughter a counselor that she connected with and had to push to get feedback on her progress. Once we kicked and screamed enough things were put into place to help us understand. We absolutely loved the individual counselor and the family counselor. Some recommendations for TK would be to have a better orientation process for parents and regular check in times without the resident in attendance so the parents may freely ask questions. Ultimately, this is what we worked out with our family counselor, but it would have been better if that had been automatic from the beginning. Also, we recommend better continuity of care between the psychiatrist/counselor at TK and the professionals at home. There was no communication between TK and home until we insisted on it.
We absolutely recommend TK for adolescent care. We hope to never be in the situation of needing them again, but would definitely send our daughter back without hesitation.