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Valley Hope - O'Neill

3.6 Very Good (29 Reviews) |
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3.6
Very Good
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1421 North 10th Street
O'Neill, Nebraska 68763

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Average Location/Amenities

Facility Highlights

Small Group Counseling

Spiritual Counseling

12-Step Lectures

Philosophy

Founded in 1977, the O'Neill Valley Hope facility offers residential treatment for men and women ages 16 and up. The facility takes a 12-step approach to recovery, and combines AA’s principles with psycho-educational and small-group counseling to give each client a solid foundation for long-lasting sobriety. Family support and education is also provided, as is a plan for continued care long after treatment is complete.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Deb Ludemann
Community Services Clinician

Deb Ludemann has been with O’Neill Valley Hope since 2002, when she entered the counselor training program. She is a licensed alcohol and drug counselor (LADC) and, after working as a counselor at O’Neill Valley Hope for 8 years, took the position of Community Services Clinician. Her job now includes some of the duties of counselor when in O’Neill, but also has her on the road networking and helping get people into treatment. When substance abuse gets in-between a person and what is important to them, Deb believes in the need for people to begin their recovery journey to get back what is important to them in their lives.

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User Reviews

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1.7
N/A
Go there with eyes wide open! Most counselors are finishing their school requirements and/or are themselves recovering addicts. This can be a double edge sword. YES they can speak from experience, but also lack a Counselor Certificate, BS, or Masters that would empower them to achieve greater knowledge. When I asked the "Nurses" what kind of degree they had I was told that they had one person that had their RN and everyone else there were Medication Aides. This means that evenings and weekends there is not an actual nurse at the facility. The Doctor that you go to on your first day is not an on site Doctor. He has an off site office in O'Neill. I feel this is false advertising and puts patients at risk. The detox area is very dated and lacks privacy in any way. You share a shower and toilet area with 5 people. They don't have "quiet" hours where you are not allowed to talk and socialize in the sleeping area. Which is okay if you are coming from jail in which many people were. This makes it very difficult to get comfortable in your surroundings to get any sleep in the first 24 to 48 hours. Once you do get to a room after detoxing it will be very much like a hotel setting. Personally, I liked my room. Now if the person I was sharing the room with wasn't stealing my personal items I may have rated the Accommodations and Amenities two stars. (Even after I told the Director they refused to change my roommate). I was there during the summer and people would literally sit in a circle and smoke until all hours of the night. I felt that amount of smoking that took place was horrible. So, you can't have your normal non-abused medications but you can smoke to high heaven instead of using your "drug of choice" . There were very few non-smokers so you either choose to sit in a smoke filled area or sit alone. I did request that the group move away from my window and it took two nights before the "counselors" said anything to the smokers. I originally said I would stay for 30 days. I went there on my own will and desire to stop drinking. I requested to leave early because of the on going left of laundry quarters, sunglasses, female products and other supplies I brought with me. It took me telling them I was issuing my notice to vacate in 5 days...LOL I'm serious though before they moved the person that roomed with me. Actually they did it the same day but I didn't change my mind. I should not have had been to be told "We don't let our patients choose their roommate" . I didn't feel safe, comfortable or at home in the quest for sobriety. So I left after 3 weeks. I had dual insurance so I am sure the thought of lost money stirred their thinking a bit. My insurance was going to pay the entire 30 day stay with no copay. I thought.. I really need this, I'm going to help myself get sober. The daily activities are nice in the since they put you on a schedule to achieve the since of responsibility and accountability. This is very 12 step orientated so be ready to feel that nothing is before being sober. I disagreed because I was always taught God and then family come before all. This isn't the plan. You will be expected to help run the facility pulling Kitchen duty, cleaning ashtrays, and basic grounds maintenance. I embrace community service but not when you are paying thousands... yes I said thousands of dollars to get help for addiction. Their motto is that they will not turn you away for only your ability to pay but, I guarantee you they will bill you and send you to collections. Someone I kept in touch with had this happen to them. I feel I did learn to manage my life better but could have benefited more had there been more flexibility for my individual situation. Valley Hope could benefit from adhering to HIPAA and actually listening to patients and their feed back while they are at the facility.
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1.3
N/A
Go there with eyes wide open! Most counselors are finishing their school requirements and/or are themselves recovering addicts. This can be a double edge sword. YES they can speak from experience, but also lack a Counselor Certificate, BS, or Masters that would empower them to achieve greater knowledge. When I asked the "Nurses" what kind of degree they had I was told that they had one person that had their RN and everyone else there were Medication Aides. This means that evenings and weekends there is not an actual nurse at the facility. The Doctor that you go to on your first day is not an on site Doctor. He has an off site office in O'Neill. I feel this is false advertising and puts patients at risk. The detox area is very dated and lacks privacy in any way. You share a shower and toilet area with 5 people. They don't have "quiet" hours where you are not allowed to talk and socialize in the sleeping area. Which is okay if you are coming from jail in which many people were. This makes it very difficult to get comfortable in your surroundings to get any sleep in the first 24 to 48 hours. Once you do get to a room after detoxing it will be very much like a hotel setting. Personally, I liked my room. Now if the person I was sharing the room with wasn't stealing my personal items I may have rated the Accommodations and Amenities two stars. (Even after I told the Director they refused to change my roommate). I was there during the summer and people would literally sit in a circle and smoke until all hours of the night. I felt that amount of smoking that took place was horrible. So, you can't have your normal non-abused medications but you can smoke to high heaven instead of using your "drug of choice" . There were very few non-smokers so you either choose to sit in a smoke filled area or sit alone. I did request that the group move away from my window and it took two nights before the "counselors" said anything to the smokers. I originally said I would stay for 30 days. I went there on my own will and desire to stop drinking. I requested to leave early because of the on going left of laundry quarters, sunglasses, female products and other supplies I brought with me. It took me telling them I was issuing my notice to vacate in 5 days...LOL I'm serious though before they moved the person that roomed with me. Actually they did it the same day but I didn't change my mind. I should not have had been to be told "We don't let our patients choose their roommate" . I didn't feel safe, comfortable or at home in the quest for sobriety. So I left after 3 weeks. I had dual insurance so I am sure the thought of lost money stirred their thinking a bit. My insurance was going to pay the entire 30 day stay with no copay. I thought.. I really need this, I'm going to help myself get sober. The daily activities are nice in the since they put you on a schedule to achieve the since of responsibility and accountability. This is very 12 step orientated so be ready to feel that nothing is before being sober. I disagreed because I was always taught God and then family come before all. This isn't the plan. You will be expected to help run the facility pulling Kitchen duty, cleaning ashtrays, and basic grounds maintenance. I embrace community service but not when you are paying thousands... yes I said thousands of dollars to get help for addiction. Their motto is that they will not turn you away for only your ability to pay but, I guarantee you they will bill you and send you to collections. Someone I kept in touch with had this happen to them. I feel I did learn to manage my life better but could have benefited more had there been more flexibility for my individual situation. Valley Hope could benefit from adhering to HIPAA and actually listening to patients and their feed back while they are at the facility.
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1.3
N/A
I would not send my biggest enemy to this dive. The nursing staff are substandard and not well trained in substance abuse. I know because I worked in mental health for 12 years and know a well trained nurse when I see one. These nurses were impossible to develop a relationship with, which is necessary during a 30 day stay, because they treat everyone exactly the same and expect the worst of each client. They told my husband I was not attending groups which was untrue, they recorded my intake weight wrong, 10 #'s under, which I noticed at the time but saw no reason to correct them. Unfortunately that mistake became important after I lost #12 in the first 2 weeks I was there from being ill and they wouldn't believe me because of the wrong weight they had. They accused me of drug seeking Imodium, for diahrrhea, as I was asking for it daily because I had non stop diahrrhea during my entire 30 day stay. Who drug seeks Imodium? When I arrived they took away my Clonazepam that I had taken for years with no problem. Stopping a benzodiazepine cold turkey can actually lead to death from severe withdrawal symptoms. I was so horribly anxious, had diahrrhea 24/7 and experienced insomnia the entire time I was there with no concern from them whatsoever. When I left they refused to return my Clonazepam and insisted I flush it. I refused. As I stated earlier I had been on this drug for years without any problems and was never informed they would be taking it as well as not then treating my withdrawal symptoms. It was the worst 30 days of my entire life. I was sent for a physical and my chart was laid face up on the counter for everyone to see with VALLEY HOPE stamped across the front. While I was there I asked the nurse to ask the Dr. if there was something he could suggest for my back pain besides the pain pills after having rods put into my back from my scapula to my tailbone. I don't know what she told him but when I got back the nurses at Valley Hope called my husband and told him I asked the Dr. for pain pills! This was untrue as well as ridiculous since that was the reason I was there in the first place. When you arrive they give you a couple days to get acclimated and because many of the clients are experiencing withdrawal symptoms which can be debilitating. Despite this they told my husband I was refusing to go to groups! Again, untrue. I was lied to, spoken to with disdain and outright rudeness and not treated for withdrawal symptoms from stopping my benzodiazepine abruptly. There is no psychiatrist available for clients. I could go on and on about the poor counselor I had, the ridiculous nursing staff, the physician office and the poor accommodations. You're roomed in old motel rooms and are forced to walk from the recreation room to your room to the lecture building, to the laundry in the freezing snowy Nebraska weather. I was there during a blizzard. There are no fitness facilities whatsoever so little to no outlet for stress. I despised every second I spent there while not sleeping, not eating, very sick with diarrhea, crying continuously and losing weight. During all of this I was treated like a second class citizen. Drug addiction is an illness not a crime. Someone should tell Valley Hope that. Don't send anyone you love there. 2 people that were there with me killed themselves shortly after discharge. That's how good they are.
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No Rating
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No Rating
What a horrible experience my time was at this facility. The experience is tough enough without having to be told who you can, or cannot associate with. They focus on the triggers in your life and not to re introduce those back into this new life of yours, but its completely okay to send you home early for a fraternization policy violation in their eyes and then write a completely false discharge summary, and then lie about it! This facility should be absolutely ashamed of this behavior. I will do everything in my power to spread nothing but negativity regarding this facility and the staff previously mentioned. I have attended social functions with fellow Valley Hope attendees and shared my discharge summary, and they could not believe what Valley Hope had to say about me in the report and offered to write testimonials on my behalf. So if that does not speak for it self, I don't know what else to say. Stay away from this facility!!!
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No Rating
THEY GAVE ME THE TRUTH AND THE TOOLS. IT WAS UP TO ME TO USE THEM......SOBER 37 YEARS...
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5.3
Excellent
My brother did well. I attended outpatient with him 2 visits, But relapse is part of the alcoholism. But he's not as bad as he was. They have great outcomes. As all facilities, the relapse of the clients.
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2.7
N/A
My 32-year old son was admitted to VH in early April for his first residential treatment. A family friend drove him there, so I did not have much information on the facility, other than what is listed on their website. At the time of his admission, my son went willingly and signed release forms for me, since I was taking care of his insurance and financial papers. My son had lost everything to his addiction and no longer was making responsible decisions. His focus was on doing whatever possible to get alcohol and drinking until he passed out almost daily. Upon my son’s arrival, I called and asked to speak to someone in charge of his care and was given the name of his counselor. I spoke to her for the first time on my son’s first full day there and told her my concerns about letting him go into town, family counseling, discharge planning, and moving his upcoming arraignment date for his DUI arrest. I was told she would let me know about these things when my son was ready. I had two more communications with his counselor and both times she was rude and short with me. She seemed to take everything he said at his word and made no attempts for family counseling. I waited for her to call and follow up with me the following weeks, but she did not. Then when I started calling her, she would not return my calls. Finally, I called and spoke to the director. She was very compassionate and wrote down all my questions. She confirmed the release form was still in place and told me she would speak to the counselor and have her call me the next morning. Not only did nobody from the facility return my calls, but my son called to tell me that he pulled my release form. He had been telling me for days he had scheduled his follow-up care, but would not tell me any details. I called back to speak to the director to find out what happened and the receptionist made a rude comment about me, while I was waiting for the director to come to the phone. As I vented my anger for the lack of professionalism of the staff, the director just kept repeating over and over a script that “she could not confirm or deny if my son was even a patient there.” She did not even try to address my concerns. My son was released a few days later at the 22-day mark, due to his insurance. He had no discharge plan for treatment or housing, had received no family counseling, and had not heard a response back from the court. I get the impression that other problems occurred at the facility during the last week, because my son experienced a medical emergency there. Within hours after he arrived back in town, he was drunk and continued to drink daily. No counseling, treatment, AA meetings, or support was coordinated. I feel this facility did not follow through on their responsibilities and services to their patients and their family as listed on their website. Apparently my son did not learn anything from his treatment period either, because he continued in the same pattern upon his return to town as he had been before. The counselor did not seem to care or plan for my son’s success after he was discharged. I am very disappointed and would not recommend this facility to others.
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No Rating
Husband went through treatment at VH in O'Neill -- so remote that essential medical information can't find its way to insurance case managers and Valley Hope biz and administrative staff apparently find it impossible to submit requests for coverage and required regular updates on client treatment. If not for the criminally negligent (almost to the point of fraudulent practices) actions (inaction) of its biz/admin side, Valley Hope would be an OK treatment facility. Just OK. The absence of a practicing medical doctor seems professionally dubious if not outright dangerous, especially when the staff intervenes and changes the ongoing treatment programs (including medications) of their clients' physicians at will -- without consulting your doctor or any doctor. My husband made it through successfully and remains sober -- and feels he benefited from the insights, readings and workshops held daily by counselors and group leaders. At the same time, he was appalled at times by the callous treatment of numerous vulnerable clients by some staffers who led group sessions. Most of Valley Hope O'Neill's clients are from poverty-stricken rural Nebraska and their lives are already difficult and, sadly, out of control. How it helps someone like this, who is there because she's hit rock-bottom, to have an entire group of people picking her apart with criticism is head-scratching. But when VH has mostly a captive clientele (literally, from the surrounding county jails), maybe the business plan begins to look something like this: Herd 'em in, clean 'em up and hang 'em out to dry, then after signing them to a brutal years-long debt note, send 'em on their way. Not exactly a promising start to sobriety.
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5.0
Excellent
Valley hope is a Great treatment centre ever was
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No Rating
Just wanted to say hello! I'm doing great and hope u r too. Still doing the wonderful work u do. Think of Valley often and will be forever great full for all the knowledge and help i received. Always think of you when NU has their first game. I didn't get to watch much of it cuz had homework for one guy. First discipline lesson. Anyway just wanted to say hi and hope u get this becuz this something new for me, computer stuff. I try my bosses patience at work,not a stronger point of mine! Thanks again! Tell everybody hi!
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3.3
Good
Keeps individuals busy. Lots of information. I feel the others should stay at facility busy but sometimes they were able to go into town. My relative was there and I wish he could have stayed longer.
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4.3
Great
Very experienced counselors, many of whom have been through treatment themselves. Pretty good family program. Great at encouraging patients to support one another and help push each other, while still working on their individual recovery. There were several people as well as myself, that found out days to a week into detox/treatment that their insurance would only be covering a few days of their time there. Any additional time outside of that would have to come out of pocket. The troubling part was that this happened almost daily to someone and the facility never warned anyone that it may be an issue when they gave their insurance information. So everyone admitted is told they will be in the facility for thirty days and it will cost 'x' amount, when in reality it could be both a short time and more money. This facility is amazing. There is no better way to describe it. Is it a brand new, four star resort? No. There are no mani-pedis, hot stone massages or an exercise room with a personal trainer. But there are amazing counselors (many who have been through recovery themselves), a great staff, and more support than anyone could ever ask for. Valley Hope plants the seeds of recovery and by the time a patient is discharged, those seeds have taken root. One of the best things about this facility is that once patients are out of detox, they are permitted to leave campus for up to two hours at a time. Since O'Neill is a small town, there are several small restaurants and shopping areas that patients can take advantage of without leaving town (which isn't allowed). One of the best things about being able to leave campus is that patients can take advantage of the nightly AA and NA meetings in town. These are great starter meetings for beginners in the program, those returning after a relapse or to alumnae back in town for one of Valley Hope's monthly renewal days. Lastly, The Valley Hope Association has several locations that really assist in transitioning from inpatient treatment to a continuing care program or outpatient treatment. This place literally saved my life and I will be forever grateful!
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4.0
Great
Knowledgable staff. Very open programming. A good program.
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1.3
N/A
They\'re very good at taking your money but that\'s all they are about.
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No Rating
My son needs help now and they tell you to call back tomorrow!! Thanks but it'll probably be too late by then.
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2.7
N/A
Some of the counselors were good. Absolutely NO fitness program, equipment or classes. Poor quality of MD who manages medications. Campus setup forces you to go outdoors a lot in the cold Nebraska winter No recognition of dual diagnosis. I would not go back there. I went to rehab for opiate dependence. Had taken Xanax for 30 years as prescribed with no abuse. They stopped the Xanax cold turkey. It took over a year for me to get my anxiety down to a manageable level. No one would listen. Cookie cutter rehab
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5.0
Excellent
Wonderful staff and counselors who truly care about the success of patients.
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1.7
N/A
They helped me to lay a very solid foundation for my recovery. All of the counselors are recovering alcoholics/addicts and they were easy to relate to. The food selections were limited and not the healthiest of choices; the meals were heavy fat/calorie-laden. Valley Hope and the treatment I received there literally saved my life and gave me a rock solid foundation for my recovery.
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3.0
Good
Excellent counselors. However, there was too much smoking. Stay for the entire time.
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3.0
Good
My counselor was awesome in getting me to accept the fact that I would need to go to long term treatment at women's empowering lifeline. Lectures are great and I loved small group. I just celebrated 11 months sober. However, they need to medically monitor and listen better.
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3.7
Very Good
Very unprofessional. I don't know why some of the people here haven't been fired...
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5.0
Excellent
She was going through some very hard times; she had legal issues and an abusing relationship as well. Therefore, the 30 day program did as much as they could under the circumstances.
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5.0
Excellent
Strong facility.
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3.7
Very Good
Good place to get help.
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5.0
Excellent
They explained my addiction, factors contributing to it, where, how to maintain a sober life, that is was totally up to me to carry forward. I am welcome back at any time to their facility and once a month they have a renewal day where alumni and their families can attend.
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5.0
Excellent
Helpful staff.
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3.0
Good
Helped my husband get clean.
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5.0
Excellent
Willingness to accept clients despite financial issues. People have an opportunity to become accountable, we allow people to make choices, we do not make them for them.
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5.0
Excellent
My brother came home a changed person. He is sober, happy, hopeful, active in meetings that have members from Valley Hope. The Valley Hope community have a Facebook page, social events, meetings and life long friendships. We were encouraged to visit and attend classes to learn how to help.
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1.7
N/A
The counselors 1 on 1 are very good otherwise not worth the money. Patients are given too much freedom and people are allowed to yell at each other at group meetings.
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4.7
Excellent
The facility guided me where I needed attention effortlessly. The facility's resources along with my willingness for change were very helpful..
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