1) The councilors and staff are competent and most of them seem to genuinely want to help the patient. The accommodations are good enough to make you feel comfortable.
2) Like any other facility of its type, this is a business. Make sure you understand the financial responsibility you are entering into. Their web page lists insurance plans that are welcome. There are several time periods to enter into such as a week or two - but rest assured you will be pushed hard into staying a full 35 days because you are not equipped to leave yet.
2b) On the other hand if there is a personal unknown insurance termination [from work] like I experienced, you are then directed to deal with the business office. I understand that nothing is free so I started packing. The office told me to give them a day to work with me staying. After 3 days of no access to anyone in the business office, lie after lie, and never returning any calls, they finally approached me and told me I had an hour to pack and could leave on my own accord (instead of letting me stay and running up a 5 figure bill that I would never be able to pay).
2c) Ok, ranting over. It\'s a decent facility, and they\'re right - it works if you work it.