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Village Behavioral Health

2.5 N/A (26 Reviews) |
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Treatment Effectiveness
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Meals & Nutrition
2431 Jones Bend Road
Louisville, Tennessee 37777

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Services

  • Mountains

Facility Highlights

Group Counseling

Individual Counseling

Life Skills Group

Philosophy

Situated at the foothills of the Great Smoky Mountains, Village Behavioral Health offers a natural tranquility, 12-step treatment and 24-hour supervision help adolescents recover from their struggles with addiction. Apart from individual/family counseling and addiction education, the program offers vocational therapy, outdoor activities and an academic program.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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User Reviews

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1.7
N/A
The staff do not supervise the children well. Many children were in fights that resulted in injury such as traumatic brain injury and the need for X-rays. Many children run away and the police are called often. Items are frequently stolen. The clinicians did not include me in the plan of care without me having to make complaints. Even then, my child's needs were not met and many concerns were never addressed. My child is home now and considers the stay at the Village as being away to camp and can not recall coping strategies or lessens that were to be learned. Things are not going well. The Village was a waste of time and money.
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1.0
N/A
I went here when i was 14 for 2 or 3 months, I’m 16 now. I was reading the website of this place and I got furious about how much they lie. I was sent here by my parents for bipolar, anxiety, depression, self harm, and suicidal tendencies, and it was the worst experience of my life. The staff mentally and physically hurt the patients, and violated basic human rights. I have read reviews of people who have been there to make sure I’m not the only one and they all say the same thing. The staff had anger issues, and you can’t talk to them unless they like you. They would tackle girls, dump your stuff out of your drawers to look for drugs, and were always too busy to help you. I remember having a migraine and i threw up in the woods because they made us walk extremely fast carrying a big bucket of water, and the nurses were “too busy” to give me any advil or anything. And I know damn well they were not too busy because all they do is strip search us and overdose us on meds we never took before here. Not to mention this is the same “nature trail walks” they tell you about. The porta potties we used had wasp nests in them, not to mention once i was in one and the guards on duty that day forgot about me and went to lunch without me, if i didn’t run up to them, i could have ran away and they wouldn’t know until another girl asked where i was. they would treat you like prisoners, if you’ve ever seen orange is the new black, its a lot like that. the whole time I was there I think i saw a therapist 3 times, not to mention she broke the law by telling my parents something i told her in confidence, so she should be fired and have her license revoked. She also lost items they gave me. I remember if someone acted out of the normal in any way, even if it was just hugging another girl, they would put you on LOP and you couldn’t call your family for the 5 minutes they give you, and if you sat on your bed and stared at the wall all day they would put you on platinum, and that means you would have the ability to sit in a room with nothing to do but play a broken golf arcade game. “top of the line education” they brag about on their website is locking 36 mentally unstable girls who get into fights constantly in a room together with 3 teachers, some try their best, but I remember them being stressed out saying they wanted to quit, whilest others just gave up hope and sat behind a desk all day doing nothing. The food was horrible, I remember being put on a eating disorder watch list for girls who don’t eat the food, because I couldn’t eat half the food, it was inedible. This made my mental health far worse, they are a prison masquerading as a therapeutic summer camp. I would say 90% of the people who worked here should be sent to prison, the only person so I can say was any good was ms.Berry, she was on the night staff and she treated the girls like human beings. This place didn’t help me at all and i beg of you, do not send your child here because it is traumatizing.
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1.7
N/A
I was at the villages a few years ago. They did help with my mental health but refused me medical care because they thought I was faking it and I almost died, I am permanently physically damaged from this and have severe asthma attacks that put me in the hospital 2-3 times a year. The psychiatrist took a phone call from her cleaning lady while I was reviewing my childhood sexual assault with her upon my ENTRY. The techs were the only decent part. It has been six years and I still am recovering from the trauma of being here.
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2.0
N/A
i was at the village for 4 months and ten days and my experiance was terrible schooling was useless,food was bad and i lost twenty + pounds in my stay i seen tabacco ,alchohol ,marijauna,and many fights,staff was bad many staff members gave contraband to the kids there but i will admit i wasnt the best kid in my stay but its still bad there and i dint learn anything i was stoned on my couch within ten minutes of being home then in iowa a week later so i could succeed so get your guys shit together so you can help kids like me
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5.0
Excellent
This program has saved my sons life and helped our journey tremendously! He was headed to jail, no doubt. His behavior was uncontrollable and he was even starting to be abusive. With the caring staff here , he Has changed. His thinking and behavior patterns are great and he is much happier. I am 100% satisfied and can’t recommend this program enough. I get lots of communication on my son as well.
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No Rating
Hi, so currently im on a TA, we are not really suppose to be on phones and things for our treatment but just really wanted to really say something becuase im sure that the place looks at these so thats why, and ive looked at the other comments and some i like and some are so trashy. Okay yes we dont have the best food, but at lest they airnt starving us. And the staff, not all of them is great i get that there is a few there, and if yall recognise this name yall know who im talking about and such, they will be there for you they will talk you if you need someone to talk to jusr dont judge someone by there aditude. When i first had to come here i didnt want to.but thanks to the actull good staff that is there and that actully wants to help me talk about the things going on in my head.
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1.0
N/A
ATTENTION ALL PARENTS OR GUARDIANS: if you are even thinking about sending anyone here, just let me stop you there. My parents were fucking convinced, given their word by therapists that I should go here. And I’ll hit you with the straight facts about this place. If you have a real problem, you have a habit of causing this problem, and shoving your kid into a program with a bunch of kids with the same habits ain’t gonna help them stop those habits. As a fucking difficult ass kid you can’t convince me up is down in a place like this, especially when literally everyone there except the quote “therapists” believe that the villiage will help those kids. Everyone who isn’t a director or a therapist will tell you to fake it till you make it. “Just get out of here and move on” is an exact quote I was told. There are fights everyday, I actually damn near started a riot, I had the whole fucking camp after me. You couldn’t pay me 50k to go back there for a month. I got out in 6 weeks because my parents pulled me out. The contact between parent and facility is nearly non existent. They’ll never call the parents back. You have to rely on your kid to relay everything going on in there, and if you wanna send your kid there, are u gonna trust them with their own treatment? Because that’s what your PAYING FOR when you send you child here. Still sending your kid here? Fuck you.
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No Rating
I am the legal guardian of my son and we are doing everything in our hands to take him out of there.
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No Rating
This is the worst place Ever! The management is horrible, they get mad at the staff when the staff get close with the kids and try to help the kids cope with their problems! Some of the staff their cuss the kids, scream and yell. I would never let my child come here! This place needs to be shut down for a while and just get new management! Because me as a mom this place is horrible!!!! And one of the managers she is known to be the number one person who manipulates and targets people which is uncalled for, bullying,and just not right!!! Parents DO NOT SEND YOUR KIDS HERE
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No Rating
This place really helped me a lot. I was there for eight months but those eight months really helped me a lot. I had a hard time at first but once I realized that what I was doing was unnecessary, it became a lot easier. The staff and therapists helped me through so much and pulled me through a lot of troubles that I had.
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No Rating
This place really helped me a lot. I was there for eight months but those eight months really helped me a lot. I had a hard time at first but once I realized that what I was doing was unnecessary, it became a lot easier. The staff and therapists helped me through so much and pulled me through a lot of troubles that I had.
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2.0
N/A
I would not send my own children here and I worked there. I am not the only one to work there say that. I have seen first hand kids end up worse then when they started. Do your research. Ask them how many accident" they have had because of understanding or how many hospitializations they have had because of mismanagement. Ask these questions, document their answers before you risk moving forward with them.
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No Rating
Hi, My child was at the Village for a dual-diagnosis need. She was using substances, sneaking out of the house, stealing to support her habit, cutting school, cutting herself and trying to overdose on pills. My child had been to other treatment centers and had plenty of out patient experiences as well as residential. Sending her to The Village was a hard decision as we lived 2000 miles away and would not be able to visit every week. It was a last resort as other residential treatment centers weren't able to handle the dual-diagnosis need. The first couple of weeks were hard as our child wouldn't get out of bed and was very depressed. This wasn't a big surprise as she was also not able to access her drugs of choice and, or objects to cut herself with. We began family therapy once weekly and our child was seen in individual therapy once weekly in addition to a therapist for the addiction component. This is rare as we hadn't had this experience in other centers. Our child connected well. There were also groups and school throughout the day. This in addition to the beautiful mountain setting, allowed for the treatment experience to be positive. Being away and connected to nature is helpful. Now, the most important part is the commitment and love the staff provided, Don't get me wrong, it's very structured, but the commitment to healing was above and beyond amazing. Everyone from, the director to the nurses and of course the two therapist we worked with. We had conference calls to discuss the treatment planning, progress and of course the best of all for the child. My child's main therapist's set was impressive. My child was discharged recently and stepped down to out patient care in our home town. The whole team went all out to make sure my child was leaving the program with the best possible continued care. There are so many amazing staff members. These staff members work as a team and they were all on the calls we had to work toward the best possible outcomes. The staff helped with coordinating insurance, appeals, follow through on discharge planning, gently listening to me cry when I was concerned.....truly amazing bunch!! As far as treatment goes, My child gained a skill set to regroup with and step back in to the hustle of everyday life. There are no guarantees, but if a child is able to build trust and open up to their therapist, many doors can open. It doesn't happen overnight, but it will. This is what my child experienced as did we as a family build trust with a committed team of clinicians. Again, I can't say enough positive things about the Village. Our family visited 4-5 times over an almost 90 day stay. I experienced, in person, the beauty of treatment, even though In lived so far away. With Sincere Regards, A loving parent/grandparent....CM
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Official Facility Response
Thank you for taking the time to discuss your experience with our program. We hope your grandchild continues with the amazing progress she made in our program. Please stay in touch and let us know if you need anything at all.
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1.0
N/A
I went to this horrible facility in 1993 when it was called Peninsula village ..When I first arrived I stayed in a room a very small room with about 10 other girls they called it Stu I was in Stu for around 3months. The staff there were so mean . They would call you all kinds of rude names, verbally abuse you and also read your personal mail out loud for everyone to hear ,while making fun of you and your family . Then if you said anything they didn’t like they would give you a shot of a drug called Haldol .. this is what they used to punish you with. It would make you feel retarded you would lose totally control of your Muscles I couldn’t think straight for 2- 3 days after they had given me the shot .. All Because I refused to talk in group . It was so bad I thought my body was going to be stuck like that .. it scared me so bad I begged them to help me , but all they did was laugh and told the other girls to watch me . I wasn’t the only one that this drug had that effect on there were other girls also . Wish I could remember the staff members names because I would so call them out .. I hope karma came back to bite them on the ass they were so mean !!!!! So After about 6 months of no contact with my parents they finally came and got me out of that hell hole .. this place is so bad and needs to be SHUT DOWN!! I had nightmares for years after I got out . I had heard that they changed their name to Village... kinda makes me wonder if all the rumors I heard about them being investigated is the reason for the name change .. PLEASE parents if you are thinking of putting your kids in this hell hole please rethink it . I promise you they will come out with so many more problems then they went end with .. I wish I would have had enough nerve to have said something way back then , but I was so young and so scared of these people that I kept my mouth shut . If your kids are in this facility please heed my warning and get them OUT !!!!!!!
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1.0
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If I could rate this place lower I would. By far the worst experience. The staff are less than honest. We had our child there for only 3 weeks before taking her out. It was unreal the lies we were told by a bunch of "so called" professionals.if you are a parent who worries about your child and wants to keep up with their progress or even check on your child then please don't send your child here. There is NO communication! It's that bad!
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1.0
N/A
It saddens my heart that teenagers are placed here for treatment. The website & other information available is dishonest to say the least. Once a child is in this faculty, everything is dictated by money, from the treatment plans to the length stay. I imagine that the few positive reviews were dictated & written by corporate staff or the same people that so grossly misrepresent this facility on their website.
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5.0
Excellent
I believe that the staff truly care. They helped our daughter, see that what she was doing was wrong! She had to stay for just over six weeks. They worked hard, for the whole family. If your child is having issues that you or anyone can't seem to get help. Please try this place, if we could give better then a 5 star, we would!! Thank you all!!
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3.7
Very Good
My son was a patient for just over three months and I was very satisfied with his care and he was also. He bonded with the staff and it was very emotional the day he was discharged. The day before he was discharged, he had an attack of appendicitis and was taken to the emergency room. Three different staff members stayed with him at the hospital till I could get to him--a three hour trip. He had surgery the next day and was discharged--three weeks sooner than the projected date of discharge. He also had several visits with the local dentist while a patient there I was always informed of any time he was in pain or sick and plans were made promptly to get medical help when needed I could call anytime to ask about him if I felt anxious or worried. He got regular phone calls and home passes and earned other privileges. He actually told me he was "having fun". They helped him learn to control himself under pressure and he is now using the skills he learned there to control his destructive behavior at home. This is more than I was able to accomplish. Without the help of this program, I believe my son would have been in deep trouble. They were able to get his attention and help change negative behavior patterns. He uses the coping skills daily to control his impulsiveness. We are following up on other programs--counseling, medical, educational, job seeking, etc. Villages does an awesome job but it is the responsibility of the family to have a plan in place to reinforce the foundation laid by them. It is not a luxurious place; the swimming pool doesn't work and there are no horses. It is a rugged place but the kids are nourished and cared for by a dedicated overworked staff. My son highly respected them and came home with a better understanding of obedience and compliance of rules. I would highly recommend the facility for anyone who has a troubled and/or out-of-control teenager. We will never forget them.
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1.7
N/A
I was here for 6 months and most of the time I was here I was in magnolia. The food was way better than the help they provided. There's only very few staff there who are willing to help adolescents with MENTAL health. This facility is more for drugs. I would not recommend this facility. The school is horrible. I came out if this facility worse than I went in. Please please please do not send anyone here.
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4.0
Great
This place has helped me get my life back together. It stunk at first, but they are really trying to make it better. And one of the supervisors is awesome at her job! I love her. And another woman there is a great therapist.
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4.3
Great
I worked at Village Behavioral Health for four years. My experience was very positive. The Village is a treatment facility for children with mental health and substance abuse problems. It is not a daycare or summer camp. Patients are encouraged to process, confront, and change behaviors which lead to placement in an inpatient setting. Patients admitted to the Village have both family and individual therapy weekly. They also have group therapy daily and attend school. Children admitted to the Village have very structured schedules which fosters therapeutic buy-in. Patients are allowed passes and earn incentives based on positive behavior. Many of the poor reviews are from former employees who were terminated due to failing to comply with work schedules, etc. If your child has not benefited from previous outpatient treatment and requires a residential setting, I would encourage you to call the admissions department and schedule a tour of the facility.
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4.3
Great
The Village offers a unique treatment setting not found at any other facility. They are on 65 acres of wooded campus, allowing the adolescents to experience things they may not have experienced in other walks of life. The facility uses an effective behavioral modification system that allows the kids to earn incentives on a regular basis. The treatment team are genuinely invested in the best interest of the kids and want them to do well. I would recommend this treatment to anyone who is seeking help with their children or looking for a place of employment.
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1.3
N/A
Listen all parents, I never had an addiction to drugs. The staff forced me to believe I had an addiction even though I tried pot twice. My parents were well off and the insurance covered it. I was at Peninsula Village for over a year. You couldn\'t talk to anyone. I wasn\'t given any instruction on rules. I sat on a bed, Indian style, for 3 months on a lock down unit never to see sunlight.... not even a window. I didnt even know what state I was in. If I tried to get up or ask a question I would be restrained. In the time out room, if I got up, I would be restrained. I was not given any rules or instructions. The staff were brutal to all the girls. Their nickname for me was \"dumb blonde.\" Actually, that was my name to them for 8 months. I\'m blonde, but not dumb. They convinced me of things like a robot, and I feared them because of them recklessly blowing a horn and calling half the staff on the Peninsula to restrain me (but it was mostly on the other girls). I feared them. They were my masters and there was no getting around it unless you wanted to be punished... my favorite past time there was chopping wood. I was the best with a maul in my \"clan\" (I thought so). Although we were not allowed to talk to one another we had Secret competitions with each other on chopping wood without it being said. All we had to do was look at each other for 2 seconds behind the 24 hour servailance staff\'s back and we would know. We would chop wood as fast as we could to compete. It was never spoken aloud though or else we might be put on lock down by \"conspiring.\" I can\'t even tell you how many consequences we had to do. I had an 8 pack by month 6. Looking at someone wrong would give you a pyramid 10. We had 250 of those plus many others to do. We got it done in 3 long days only stopping to eat and sleep. Dont know what it is? Look it up and try doing just one. Conforming to rules after 7 months I gave in. I surrendered myself to my supposive addiction. We weren\'t aloud physical contact there... none. Imagine never getting a hug for a year? Or touching anyone? Girls need hugs to be alright. Needless to say i was freaked out about people touching me after i \"graduated.\" I\'m still weird about it and haven\'t been able to form real relationships or be ok with physical contact since then. Actually, I\'ve been afraid of the world since then. If you want a taste of what this place is like, with the physical and mental abuse, please watch the movie \"Coldwater.\" It is on Netflix for free. The ending is a bit different, but we were all thinking it.
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5.0
Excellent
Wonderful program! I can\'t say enough about how great this program and the staff have been with my daughter! When their help and guidance my daughter is successfully discharging today!!! When i found this program I was completely lost I was living my greatest fear never knowing if that next call was about my baby being found dead or in trouble. My baby has been dog free almost a year and is now making safe and healthy choices! There isn\'t enough gratitude in the world to cover for thankful I am for this staff and their hard work and dedication!
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1.0
N/A
Terrible communication. For-Profit, corporate owned results in inexperienced, therapists with very little knowledge of complex psychological issues. More of a containment facility than a therapeutic environment.
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1.3
N/A
I resided at The Village for Fie months...they made my life a living heck so I tell you do not send your child here do research
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1.0
N/A
this is js and this is not the place to send your kids to and I\'m still in the village it\'s not lovey at all everything in the village is old as heck the school is not even good school ...but it\'s not good at all and when you first get here you got to go to a lock down unit. but DON\'T BRING YOUR KIDS HERE PLEASE.
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1.0
N/A
I was placed here 25 years ago and by God\'s Grace I overcame this tragic experience. My mother who was horribly mean and abusive to me put me here because I couldn\'t take her abuse anymore and wanted to leave home. I wasn\'t on drugs, to this day at 43 never done drugs, no alcohol, went to school and had a job. I was not a troubled teen I just had a mom who was coerced to put me here because she couldn\'t deal with her own life. Now my mom is almost 70 and and I recently learned she did what she did because of my mother\'s own psychiatric issues. This place is HORRIBLE. I was placed in a padded room for almost 4 months with no sunlight no visitors. Then I was able to move to a room with a roommate and was told do what they say or you\'ll be sent to another program until you are 21. So I did. This is an INSURANCE SCAM. when insurance ran out it bankrupted my mom . She had to bankrupt over $100k and it left her in utter poverty for years. DO NOT SEND YOUR CHILD HERE!! All the web experiences are true and real!!!
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1.0
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I was a patient here for just over a month in June 2013. I am writing this because this is all I can do to warn others about this care. If you love your child, please please please do not send them here. I was in Magnolia cabin and it was the worst month of my life. I have been to other rehab facilities and I can say this facility was not a place for any human being. According to this facility, everything is a privilege. If you have a loved one and are considering this place, I urge you to not come here. I would not be writing a review 2 years later if this was not something close to my heart to share. I went as far as to contacting the head of whoever is in charge of this place with my complaints, and I received an email back stating that there would be an investigation and I would get the results. Needless to say, that never happened. Please don\'t send your loved ones here- literally any other place would be better.
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1.7
N/A
This is the worst place to ever send a child whom has ANY type if behavioral or mental health issue. They are continuously understaffed and take admissions that should never be there just to meet quota. The upper management is like a cult. They are all about themselves and will rarely talk to you as a staff. The CEO is NEVER on campus and has others to do his job for him. All he does is sit in his office and play golf and read the internet... when he is actually there. The Residential Director has no experience and doesn\'t even talk to the staff or the kids. We were told not to go to her office. She is always in a \"meeting\". The kids do not get their therapy like they are supposed to. I am in the process of looking for another job. If you read this before your child ends up here, please do not send them here. If your looking for a job... do NOT work here. This place treats the behaviorally and mentally ill like an assembly line. They do not care!
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No Rating
Doesn't put pt first
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No Rating
This place is beyond terrible how that treat and drug these kids and put them in isolated in restraints and forget about them until someone finally notices them i have never in my life seem a place like this i dont know how they are still open the staff members should be held for accountable for these kids lifes they are screwing up
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1.0
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Update 2/16/2016 i just found out in court today my grandson was raped while in isolation IF ITS ISOLATION WHO DID IT a worker? Who else if its isolation again neglect and abused this place is terrible and if you have any love at all for your children do not even consider this place and trust me there will be a law suit against the workers therapist who never visit him in 5 months or staff member who else could of while in isolation this place needs to be shut down and the workers accounted for
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No Rating
Please DO NOT let your kids go to this place its terrible in the process 8n getting the word out to ahut this place down no kid no dog needs to go to this place
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No Rating
Please stay away from this place it will NOT help the children they abuse them, negligence , and they keep the children drugged up some the workers dont have to do anything or they put them in isolation so they dont hear them and they never see a therapist ive called every day for 2 weeks and left messages on machines and with a person and atill no one has called me back this place is terrible and horribly for children
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No Rating
Please DO NOT let your kids go to this place its terrible in the process 8n getting the word out to ahut this place down no kid no dog needs to go to this place
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No Rating
No body deserves to be here they treat the kids trouble my grandson had his nose broke and what do they do for him no medical care and put him in isolation hurting what the hell is wrong with this people the workers need to be locked up for mistreating, abuse, and neglect this place should be shut down
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1.0
N/A
If I could rate this place lower, I would. I cannot begin to explain how awful and ineffective The Village is. Their website is a complete lie; nothing they say goes on (hiking, horseback riding, therapy once a week) happens. I would have to bother the staff to contact my therapist in order to have a session at all. The staff repeatedly disrespected the patients. The facility was disgusting and probably unsafe. Nursing and even the people in charge were incredibly incompetent and rude. I would not recommend this place to anyone.
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