I can't say enough bad things about this place. We sent our son here with the understanding that the insurance would cover the cost. After he left, he received a bill. Whole Life told us our insurance wouldn't cover our son's care for his third month. Our insurance company told us we could appeal the decision. All we needed was for the counselors at Whole Life Recovery to submit information to the health insurance company. Multiple people at Whole Life gave us the run around for a week and refused to call us back. We called his counselor, the case manager, the program director, etc. No one would give us answers or talk to the insurance company. They were pressuring us to pay for his care instead of working with the insurance company. We had no problem with paying for the care if the insurance company wouldn't pay for it, but they refused to appeal with the insurance company. I believe they wanted us to pay more for the care than the insurance was willing to pay. We decided at that time that he probably wasn't getting the care he needed there if these people were so immoral and dishonest. They never even had an exit plan for him. I ended up rushing around trying to get him into another program and none of those programs had anything good to say about Whole Life Recovery. They refused to recommend Whole Life when their programs were filled. One man said they were known for their "bad business practices."