Wilmington Treatment Center

Here is my opinion. I was there in march 2020. Detox was ok. A lot better than other lock down institutions. My meds were administered fine and i met with a counselor, nurse, and medical professional every day. In detox the counseling and groups were great. Food was actually pretty good. I was disappointed that it took me over 24 hours to get a pillow. Yes, i did ask multiple times. Then i went to resudential for 9 days. Food was better especially in the mornings a certain chef make special omlettes. Groups were good as well. Counselung sucked. Not very helpful. Finally i was moved to php. Food was good, but no omelettes. The groups were much better and the counselors were great. I really feel that the 9 days i spent in tesidential were a waste. I was not detoxing anymore. I do feel that they do work the insurance for what its worth. I could have spent more time with my conselors in php. I was reluctantly released after 24 days still wanting 28 days. Oh well. I do have to work the program. Overall the facility was clean compared to some. I have been in worse. Fortunately they allow the use of tobbacco. Most places dont allow that. Overall 10 out of 10 for detox. 12 out of 10 for php. 6 for residential.

I have been to rehab a few times a few other places, unsuccessfully. WTC is on another level. They took the time to understand me and listened to all my concerns. The facilities are brand new and similar to a college campus. The dorms are modern and new, tons of amenities. I’ve been clean for 8 months and I’m not looking back. Thank you to all the counselors.

Wilmington Treatment Center has played a huge role in changing my life. Their facility is an amazing place that has taught me skills to make me the better person. I don’t know where I would be without WTC, and I am so grateful that I have had the opportunity to spend time there. I have met some of the most genuine, caring, and wonderful people on my journey there. The staff is full of awesome people who really care about your recovery and do everything they can to make sure the road to sobriety is a smooth one. Not only are their inpatient services top notch, but the intensive outpatient program that I am currently attending through WTC is tremendously helpful as well. I am coming up on 60 days sober and I can truly say I could not have done it if it were not for WTC. This is absolutely a life saving and life changing place and I will continue to recommend it to anyone I know that needs treatment of this kind.

This establishment caused one of the most traumatic experiences of my life. My boyfriend and I drove 5 hours to have him not be admitted into treatment. A staff member did not run the insurance and called us multiple times in the week telling us the insurance covered the treatment and there were open beds. After going through the entire intake process they then tell us he cannot be admitted. She did not run his insurance at all. After much emotional distress and false information she then proceeded to hang up on me multiple times when I called asking for a supervisor. We drove 15 hours total that day and spent over $500 in expenses. This facility is extremely unprofessional and I would not recommend at any cost. If she were my employee I would fire her on the spot for hanging up on people who are seeking help. The only person who was any type of genuine was one counselor.

Wilmington Treatment Center was a nightmare. The following is only a short description of my experience. I could go on for pages. During a move from California to North Carolina I ran out of the medication that I take for Bipolar Disorder. This led to a situation where after drinking on four consecutive days I had the delusional belief that I needed detox. When I arrived at Wilmington Treatment Center my intake interview should have made it clear to any competent professional that I required hospitalization not drug or alcohol treatment. Urinalysis and a breathalyzer test determined that neither drugs or alcohol were present in my system. They admitted me anyway. They took me to a locked unit. On entering my room I was immediately aware of the filthy conditions of the facility. The removable vinyl divider that served as a bathroom door had blood and what appeared to be other bodily fluids on it. There was urine and feces on the toilet. The floor was dirty, with pubic hairs around the edges. My bed, which consisted of a wood platform and vinyl covered foam mattress appeared to have been previously slept in. I sought out the first professional staff member available, and explained that for reasons unrelated to the unhygienic conditions. This would not be a therapeutic environment for me. Explaining in detail why I believed it would trigger service related PTSD issues. Over the next seven days I requested daily, to be discharged or taken to the nearest emergency room. My requests were ignored or met with contempt. On the second day they began to give me drugs. I was told that if I wanted to get out that I needed to take the medication as directed. I was desperate to get out. The more I begged to be released the more drugs they gave me. This included injections. After a few days of this I spent much of my time completely out of touch with reality. During the times when I was lucid I was acutely aware of the dysfunctional nature of this institution. It was under staffed at all times. The staff were unprofessional, often treating patents with contempt. In the evenings, I observed unsupervised patents smoking marijuana in the smoking area. I was held at Wilmington Treatment Center for seven days. On the final day I was told to put on scrubs. A single staff member took me to a grimy old van, and drove me a few blocks to an emergency room. She walked me to the front desk of the emergency room and left me there, in an incredibly impaired state. They had not returned my phone or wallet. Please don't let these people get their hands on you, or anyone you love. This is not a treatment center. It is a for profit insurance scam.