I am very disappointed in the services and staff at this facility. I had to admit a family member in a crises situation. I had consent from that family member to access this system but it was to no avail. It took 6 phone calls just to find out who the therapist would be. That person told me that the staff is there to work for the patient as well as the family. I had several questions, none of which were answered. Every time I tried to ask a question, an emergent phone call or page needed to be answered and I was told I would be called back. IF I got a call back, no research had been done and no answers could be given. I was given wrong information. I was told \"I do not know that answer\" call the night crew, the night crew told me to call the day crew and the day crew got irritated and wanted to know why I was calling with the information that I had. When I explained that I was doing as the therapist suggested I was told my information was wrong and they would talk to the therapist....who promptly called me back and wanted to know why I made the calls that I did.....\"well, it was because I was doing EXACTLY what I was instructed to do to find the information I was hoping to gain\". I was reprimanded by this therapist and told that I had the cell number and should have used it....HUH? I did, I was pawned off, the therapist got called on it and I am to blame? I was then treated like a child who is incapable of understanding. The information that was given to me was always followed by \"do you understand what I have told you?\" but I still did not get any discussion or answers to the questions I originally had. My family member was discharged, the facility forgot to return the medications that were brought and also did not give the medications that were newly prescribed. I called twice...the cell number that I am supposed to use because it was given to me but no return call regarding medications. No explanations to the family...what was done, why was it done, what is the outcome to be, what should we expect, how do we continue to handle the situation, what meds were changed, how can we obtain long term favorable results, how can we help support our family member as a family? No discussion along these lines...just here are his appointments...do you understand when and where these appointments are? You must call to arrange transportation to these appointments...do you understand that you must call to arrange for transportation? no firearms in the house, lock up medications...do you understand what I have asked you to do? Excuse me but I managed an institutional pharmacy for 20 years and I do know how to listen as well as follow directions. I feel that listening skills are an asset especially in the health care business of all types...although I did not find any staff members at this facility that seemed to be able to listen, understand and possibly act upon information given.I can name a number of staff members that could use some training in listening skills. I am very sad that good money was and will be paid out for such inadequate care, advice, etc.