The River Source - Arizona Drug Rehab Program

If you are serious about recovery this is the place to go! The staff are committed to your success and will give everything to insure you have the tools to live free from your addiction. The follow up care is 100% the Alumni coordinator (Philip) runs an outstanding program. If you are reading this don’t waste another day! Call them. Dave W

Riversource First off, I’d like to state that I have never been someone to complain, let alone take my time to write a negative review. However, I feel it is my responsibility as a victim in this charade to help others stay away from this place. My father was admitted into the facility with the hopes and promises to help him get clean from the number one deadliest synthetic drug on the streets, fentanyl. As a firefighter in the valley, I have firsthand encountered the damage this drug can do and the hold it has on people. My father was admitted with the promise of a 37 day in patient program to help him recover from his addiction. Mind you, prior to his admittance, my fathers insurance was accepted and my mother had to pay her whole out of pocket deductible of $4,850 to “guarantee his success”. The first 17 days went great, my mother (25 year Emergency Department nurse) and I were able to visit him and he seemed to be making great improvements. However, on the 18th day my mother received a call from Riversource, telling her that her insurance “probably” would not cover the rest of his stay, so unless she guaranteed them $8000 out of pocket he would be discharged. My mother, dumbfounded, called her insurance; they stated that they never denied the claim and would 100% cover the rest of the stay pending the onsight MD direction . During this time of clarification, Riversource found it appropriate to discharge my father, send him on a shuttle back to Phoenix and claim that my father wouldn’t be covered because he was “doing so good and not a life or death situation”. Riversource policy states that once a patient leaves they cannot come back without starting the program all over again. Riversource medically detoxed my father, loaded him up on new medications (muscle relaxers, sleep aids, anti anxiety medication and trazodone), doubled him up on his current medications and kicked him to the curb without any follow up instructions. I am SHOCKED with this outcome. I have never witnessed a bigger disgrace and lack of moral ethics in my life, a complete disregard for patient health or safety and a total money grab. My father is not healthy. He is not fixed. This IS a life or death situation and I feel as if Riversource is the root cause of my fathers demise from seeking the help he needs. Shame on you Riversource, your money gouging tactics are the reason my father wasn’t able to get the help he seeked, and you might as well have put the needle in his arm yourselves.

24 hrs is not correct caled tonight and answring service said no one could help me until 7am tomorrow. Said theres no one there i could speak to either said could take. My information and have them call me in morning at 7am but she failed to take my information for that to happen listen to the call im sure it was recorded for quality control .11pm tuesday sept 28th...i found this very upsetting .

My son was looking for help and he talked to Steve Leza and he was very helpful. I would recommend this facility.

The staff at the facility are genuinely caring and want to see you succeed. I was on the verge of dying of drug addiction and because of the River Source I am now 1 year clean and sober. Thank you for saving my life!