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Aurora Behavioral Health System

6015 W. Peoria Ave., Glendale, Arizona, 85302
Aurora Behavioral Health System Glendale provides comprehensive inpatient and outpatient substance abuse treatment services to individuals struggling with chemical dependency, offering programs for adults, adolescents, seniors, and active duty military service members. Aurora employs a holistic approach to addiction treatment, addressing each individual with a range of treatment options including individual, group, and family counseling, movement therapy such as yoga, meditation, or tai chi, stress management, coping skills groups, art therapy, music therapy, and more.

Facility Highlights

  • Outpatient Program
  • Military Program
  • Gero Decades Program

Specialization

  • Adult Inpatient Detox and Chemical Dependency Services

    Aurora West’s adult inpatient chemical dependency services are for adults 18 and over requiring detoxification and treatment for alcohol and drug addiction while learning to cope with a chemical addiction. Treatment consists of a period of detoxification in which the patient receives medical care during withdrawal from alcohol and/or drugs. An interdisciplinary approach brings together psychiatric and chemical dependency treatment experts within the context of a short-term, highly specialized and individualized program.
  • Adolescent Inpatient Detox & Chemical Dependency Program

    We also offer adolescent inpatient chemical dependency services for patients between the ages of 13-17 requiring detoxification and treatment for alcohol and drug addiction while learning to cope with the chemical addiction. Our goal is to empower patients to live their lives and learn ways to manage stress without the use of drugs and alcohol. As each patient’s path to recovery is different, we recognize that every patient is an individual and deserves to be treated with dignity, care and respect. We believe addiction is a treatable disorder and that care provided by compassionate professionals in an environment of support and mutual respect heightens patients’ self-esteem and promotes medical, emotional, spiritual and social recovery.

Facility Settings

  • Average Location/Amenities

Meet the Staff

  • Jeff Serrano, MBA, MC
    Jeff Serrano, MBA, MCDirector, Patient Services
    Jeff Serrano became Aurora’s Director of Patient Services in March 2012 and has leadership responsibility for outpatient services, intake and patient services for the Aurora system. Mr. Serrano received a Master’s Degree in Counseling from the University of Phoenix and served in a variety of behavioral health roles in privately-owned and state-run organizations. Mr. Serrano went on to earn a Master’s Degree in Business Administration from the University of Phoenix and headed several local and international sales and marketing teams. Mr. Serrano’s unique coupling of clinical expertise and business acumen provides the necessary leadership and skills to enhance Aurora’s service offerings and to help maintain our leadership position in the communities we serve.
  • Martin Newman, MD
    Martin Newman, MDChief Medical Officer
    Dr. Martin Newman began working for Aurora West in 2008 at the Chief of Staff/Medical Director and became the Aurora system’s Chief Medical Officer in September 2012. Prior to joining Aurora, Dr. Newman was an Assistant Professor of Clinical Psychiatry at the University of Arizona College of Medicine and a member of the University Physicians Healthcare as a practicing psychiatrist at UPH Hospital’s Kino Campus. He was also the founder and Executive Director of a private outpatient psychological counseling center providing individual counseling, psychometric testing and corporate and forensic consultation. Dr. Newman has been instrumental in orchestrating and mentoring a holistic approach to psychiatric treatment at Aurora. He received his Medical Doctorate at Drexel University’s MCP Hahnemann School of Medicine, performed his residency at the University Hospital of Columbia University College of Physicians and Surgeons. Dr. Newman and is a member of the American Psychiatric Association.

Treatment Center Links

Rehabs 360 Guide

ABOUT AURORA BEHAVIORAL HEALTH SYSTEM – GLENDALE

With two locations in Arizona, Aurora Behavioral Health System offers treatment for individuals struggling with mental health and substance abuse issues. The Aurora West facility in Glendale, Ariz. provides inpatient and outpatient services for adults and adolescents (ages 13 to 17). It is part of the 5.9 percent of facilities in Arizona to offer residential detox on site. There is also a dedicated inpatient program for older adults over 60 and uniformed service members. Aurora West is part of a larger network that stretches into California, Illinois, Nevada, and Texas with many facilities throughout each state.

TREATMENT & ASSESSMENT

Programming is evidence-based and begins with an intensive evaluation and assessment to determine the appropriate level of care. Inpatient treatment at the facility is short-term and lasts three to five days for adults and seven to nine for adolescents. It is one of 43 short term inpatient facilities in the state.

Clients participate in group, family, and individual counseling, stress management and coping skills workshops, and daily 12-step meetings. Holistic activities include art and music therapy, yoga, tai chi, and meditation. Nutritional education, medication management classes, and electroconvulsive therapy (ECT) are also offered. Each patient receives an individualized treatment plan and an aftercare plan to assist in the transition in to the community.

The partial hospitalization program (PHP) provides five hours of treatment five days per week, and includes lunch and transportation. There is also an eight-week intensive outpatient program (IOP) that meets three days per week. The facility also offers DUI screening and education.

STAFF CREDENTIALS

The treatment team includes physicians, psychiatrists, nurses, psychologists, social workers, addictionologists, chemical dependency counselors, family counselors, and dieticians.

ACCOMMODATIONS & AMENITIES

The Glendale facility is located on five landscaped acres and features a gymnasium, swimming pool, tennis courts, and basketball courts. Residents sleep in basic shared rooms with twin beds. The six individuals polled to date on the facility’s cleanliness gave it an average rating of 2.8 out of five stars.

WHAT ALUMNI SAY

Aurora West received mostly poor feedback from the nine alumni reviews received from Rehabs.com to date. Eight alumni asked to rate the program's treatment effectiveness left an average of 2.38 out of five stars. All three alumni surveyed on whether they would recommend the facility to others answered they would not. These three alumni also gave the lowest possible rating of one star for the program's holistic offerings and exercise/leisure activities.

Alumni reviewers who wrote to Rehabs.com frequently complained about the staff, calling them “completely incompetent” and “extremely rude." Several alumni also wrote the facility was dirty and prison-like, while others declared the facility "horrible" or the "worst place ever." Two alumni however, Jamilee and Laura, described the program as "great," though they were in the minority of reviewers.

WHAT FRIENDS & FAMILY SAY

The facility fared a bit better with the eight family and friends that surveyed the facility. Three loved ones gave four out of five stars for the staff's level of training and experience. One anonymous Rehabs.com reviewer noted the “caring and knowledgeable” staff, while another noted “it really helped my loved one out.”

While several family members applauded the treatment, others described it as "horrible." Robert, whose brother was in treatment, told Rehabs.com that the facility offered inadequate aftercare options, although he described the nurses as "kind." Another loved one, M., concluded "They only seem interested in the money." Several loved ones indicated the facility's lack of affordability was an issue.

FINANCING

According to the facility’s website, Medicare, AHCCCS (Arizona Health Care Cost Containment System) and most private insurance plans are accepted. 43.1 percent of facilities in the state accept Medicare.

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