ABOUT AURORA BEHAVIORAL HEALTH SYSTEM – GLENDALE
With two locations in Arizona, Aurora Behavioral Health System offers treatment for individuals struggling with mental health and substance abuse issues. The Aurora West facility in Glendale, Ariz. provides inpatient and outpatient services for adults and adolescents (ages 13 to 17). It is part of the 5.9 percent of facilities in Arizona to offer residential detox on site. There is also a dedicated inpatient program for older adults over 60 and uniformed service members. Aurora West is part of a larger network that stretches into California, Illinois, Nevada, and Texas with many facilities throughout each state.
TREATMENT & ASSESSMENT
Programming is evidence-based and begins with an intensive evaluation and assessment to determine the appropriate level of care. Inpatient treatment at the facility is short-term and lasts three to five days for adults and seven to nine for adolescents. It is one of 43 short term inpatient facilities in the state.
Clients participate in group, family, and individual counseling, stress management and coping skills workshops, and daily 12-step meetings. Holistic activities include art and music therapy, yoga, tai chi, and meditation. Nutritional education, medication management classes, and electroconvulsive therapy (ECT) are also offered. Each patient receives an individualized treatment plan and an aftercare plan to assist in the transition in to the community.
The partial hospitalization program (PHP) provides five hours of treatment five days per week, and includes lunch and transportation. There is also an eight-week intensive outpatient program (IOP) that meets three days per week. The facility also offers DUI screening and education.
The treatment team includes physicians, psychiatrists, nurses, psychologists, social workers, addictionologists, chemical dependency counselors, family counselors, and dieticians.
ACCOMMODATIONS & AMENITIES
The Glendale facility is located on five landscaped acres and features a gymnasium, swimming pool, tennis courts, and basketball courts. Residents sleep in basic shared rooms with twin beds. The six individuals polled to date on the facility’s cleanliness gave it an average rating of 2.8 out of five stars.
WHAT ALUMNI SAY
Aurora West received mostly poor feedback from the nine alumni reviews received from Rehabs.com to date. Eight alumni asked to rate the program's treatment effectiveness left an average of 2.38 out of five stars. All three alumni surveyed on whether they would recommend the facility to others answered they would not. These three alumni also gave the lowest possible rating of one star for the program's holistic offerings and exercise/leisure activities.
Alumni reviewers who wrote to Rehabs.com frequently complained about the staff, calling them “completely incompetent” and “extremely rude." Several alumni also wrote the facility was dirty and prison-like, while others declared the facility "horrible" or the "worst place ever." Two alumni however, Jamilee and Laura, described the program as "great," though they were in the minority of reviewers.
WHAT FRIENDS & FAMILY SAY
The facility fared a bit better with the eight family and friends that surveyed the facility. Three loved ones gave four out of five stars for the staff's level of training and experience. One anonymous Rehabs.com reviewer noted the “caring and knowledgeable” staff, while another noted “it really helped my loved one out.”
While several family members applauded the treatment, others described it as "horrible." Robert, whose brother was in treatment, told Rehabs.com that the facility offered inadequate aftercare options, although he described the nurses as "kind." Another loved one, M., concluded "They only seem interested in the money." Several loved ones indicated the facility's lack of affordability was an issue.
According to the facility’s website, Medicare, AHCCCS (Arizona Health Care Cost Containment System) and most private insurance plans are accepted. 43.1 percent of facilities in the state accept Medicare.
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