ABOUT VALLEY HOSPITAL
Located a few miles outside of downtown Phoenix, Ariz., Valley Hospital is a private psychiatric hospital that provides treatment for adults struggling with chemical dependency or a primary psychiatric disorder, along with being one of the state's 205 (57.3 percent) facilities with programming for co-occurring conditions. The facility offers short-term inpatient, longer-term partial hospitalization programs, and intensive outpatient levels of care.
Medically supervised detoxification is available on-site, placing it amongst the just 22 (6.1 percent) hospital-based Arizona facilities with this service. Additionally, specialized program tracks are offered to meet the unique needs of women and military members.
TREATMENT & ASSESSMENT
The focus of this facility's inpatient service is stabilization. During detoxification and treatment for psychiatric crises, clients have 24/7 access to medical care. During inpatient care, clients may also attend 12-step meetings on-site and adhere to a structured schedule of individual and group therapy sessions, psychoeducational classes, therapeutic recreation, and arts therapy. Once a client is stabilized, they may be encouraged to transition into a less-intensive level of care.
The partial hospitalization program (PHP) offers group programming four hours a day, seven days a week. Individual and family counseling are provided on an as-needed basis. The intensive outpatient program (IOP) consists of three-hour group sessions, held three days per week. IOP involves individual, family, and group therapies designed to help clients maintain treatment gains. Medication management, 12-step meetings, and relaxation and activity therapy are available throughout each level of treatment.
Valley Hospital’s Freedom Care program caters to the needs of active service members and veterans. Specialized therapists address post-traumatic stress disorder (PTSD) and chemical dependency. Treatment is coordinated with military health care providers. A women-only treatment track focuses on such issues as postpartum depression, self-image, menopause, loss of a pregnancy, domestic violence, and forming healthy boundaries.
The treatment staff features about a dozen board certified psychiatrists, at least one of whom is proficient in Spanish and English. Additional team members include master's-level therapists, social workers, and substance abuse counselors, as well as music and art therapists.
ACCOMMODATIONS & AMENITIES
Valley Hospital is a 122-bed facility with simple, shared rooms. Website photographs indicated a bright, sunlit recreational room with musical instruments and table tennis, a workout facility, and small group meeting spaces. Smoking is allowed during designated times, but personal electronics are restricted.
WHAT ALUMNI SAY
The nine alumni polled by Rehabs.com to date offered mixed opinions. Four of the seven alumni who rated the effectiveness of treatment granted five stars, while one alum gave two stars and two more alumni gave just one star. Of the seven reviewers who specifically mentioned staff, three were positive and four critical.
One positive alum acknowledged that not all staff members were as good as others, while another wrote, "There are no other doctors I would want to treat me," offering a perfect five-star ratings for counseling options and discharge planning. Supporting this opinion, alum Eileen gave five stars for the amount of staff support and the respect shown to clients. More recent survey responses suggest that management has changed, with former client A.M. commenting, "New owners lack education, and caring to the patient and staff."
The most critical alum, Sarah, characterized clients as being more helpful than staff and reported that the facility's rules were too restrictive. Another positive reviewer nevertheless noted that some staff had a patronizing manner, while Jeanette described treatment team members as patient and helpful at explaining things.
Opinions sourced from secondary review sites also varied. On Google, 57 individuals contributed to an average rating of 3.1 stars out of five. Some reviews concurred with previously noted complaints about some staff's lack of helpfulness and overly strict policies. However, in a representative positive review, Shannon wrote: "I was treated with respect and loving care," adding, "The hospital is very clean."
Despite a moderately high average rating of 3.5 out of five stars on YellowPages.com, the 30 reviewers shared opposing experiences with the facility. While satisfied alumni praised the quality of care, negative comments cited a lack of holistic offerings as a weakness.
WHAT FRIENDS & FAMILY SAY
While Rehabs.com has yet to receive feedback from former clients' family and friends as of this writing, secondary sites revealed dissatisfaction with the facility. Complaints highlighted a slow admission process, poor communication from staff, and limited individual therapy or attention on Google. However, a few satisfied loved ones generally reported that the treatment helped.
On Yelp, the facility has a 1.5 out of five-star average rating based on 14 reviewers, many of them displeased loved ones. "We had to admit a family member here and the way we were all treated was disgraceful. The staff and nurses were rude, snarky, and had MAJOR attitude problems," D.K. representatively wrote.
WHAT STAFF SAY
To date, Rehabs.com has not yet received feedback from facility staff; however, 160 Indeed users produced a high average rating of 4.1 stars out of five. Many reviewers praised the dedication of coworkers and the effectiveness of the program.
Valley Hospital accepts most major insurance policies, as well as Medicare and TriCare.
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