ABOUT DECISION POINT CENTER
Set in the Bradshaw Mountains of central Arizona, Decision Point Center provides dual diagnosis treatment for individuals struggling with substance use and co-occurring mental illness or trauma. The Prescott residential rehab center is one of only 5.9 percent of Arizona treatment facilities to provide non-hospital residential detox services. These are followed by an extended assessment program, evidence-based psychotherapy, and outdoor recreational therapies. Having opened in 2002, the facility significantly redesigned its programming in 2016, placing high priority on serving clients in a shame-free environment that supports whole-person recovery.
TREATMENT & ASSESSMENT
The standard 45-day residential program at Decision Point Center begins with a 14-day comprehensive assessment process, according to the facility’s website. Clients in need of immediate physical care can be admitted to the detox program for access to 24/7 medical support during withdrawal from substances including heroin, cocaine, alcohol, and benzodiazepines. Once a client is stabilized, they are typically transitioned into continued residential treatment.
Programming is designed to address each client’s nutritional, medical, psychiatric, psychological, relational, and vocational wellness. In keeping with a therapeutic community recovery model, Decision Point’s introduces recovery support groups involving traditional and newer 12-step principles, such as Alcoholic Anonymous and Celebrate Recovery, and non-12-step approaches, such as SMART Recovery.
Trauma-oriented therapy at Decision Point primarily utilizes eye movement desensitization and reprocessing (EMDR), while cognitive behavioral therapy (CBT) serves as a core modality. Also practiced are motivational interviewing and dialectical behavior therapy (DBT).
Outdoor recreational therapy is a distinctive part of the Decision Point program, too. The center’s location supports hiking, rock-climbing, backpacking, and equine therapy. Alternative activities for residents with physical limitations are provided. For clients participating in long-term programs, up to 90 days, career counseling and financial education are included, designed to address failure-to-launch challenges. Family therapy is encouraged. Case managers assist clients during treatment with legal obligations and family meetings and provide one year of follow-up.
The treatment team at Decision Point Center includes a certified EMDR therapist, recreational therapists, nursing staff, and master’s-level counselors. Some staff members are in personal recovery. The center is one of the just 20 percent of facilities nationwide to hold Joint Commission credentials.
ACCOMMODATIONS & AMENITIES
Residents at Decision Point Centers live in comfortable, apartment-style spaces in separate women’s and men’s buildings. Website photographs feature multiple outside meeting spaces, shared bedrooms, media rooms, a computer room, and a game room with a pool table.
WHAT ALUMNI SAY
To date, of the 51 alumni reviews received by Rehabs.com for Decision Point Center, 76 percent were strongly favorable and 12 reviews were critical. All feedback was collected within three years of this writing; however, former clients didn’t always indicate whether their treatment experience was before or after the facility’s major programming changes.
Alumni frequently reported the life-saving effects of their treatment, citing ongoing sobriety and application of tools learned. They also complimented staff and the value of outdoor therapy at Decision Point. Eight alumni polled more extensively by Rehabs.com gave positive-leaning, but mixed opinions. The two highest average ratings were for metrics evaluating elements the facility’s website emphasized, while one significant area received a few complaints.
Holistic Offerings: 3.4/5
Cleanliness and Upkeep: 3.4/5
Exercise and Leisure Activities: 2.7/5
Negative trends included representations of the facility as too strict or punitive, insufficient alternatives to 12-step practices, and inadequate individualization of treatment. Note that the center’s CEO addressed these concerns in response to critical reviews, citing significant changes in philosophy and staffing.
Elsewhere, feedback for Decision Point Center trended more solidly positive. On Google, 32 individuals contributed to an average rating of 4.3 out of five stars, and several reviews echoed praise for supportive staff.
Multiple reviewers appreciated the EMDR therapy especially. A few critical reviews duplicated ones on Rehabs.com. The center’s official Facebook page, which its staff may monitor, followed similar trends, with an average of 4.4 out of five stars based on the opinion of 45 people. Yelp reviews fell more in line with Rehabs.com reviews, split two-to-one, positive-to-critical. 
WHAT FRIENDS & FAMILY SAY
To date, feedback for the facility from 18 loved ones polled by Rehabs.com was also mixed. Opinions from nine individuals polled more extensively by Rehabs.com agreed with alumni on one area of strength, while offering much lower ratings for other priority areas.
Cleanliness and Upkeep: 4.1/5
Dual Diagnosis Treatment: 2.8/5
Holistic Offerings: 2.4/5
Family members were most satisfied with the staff, though were more critical of the facility's counseling options and level of family participation.
Staff Experience and Training: 4.1/5
Family Participation: 2.8/5
Counseling Options: 2.5/8
Of about half-a-dozen Google reviews by loved ones, all but one were positive, most commonly reporting extra efforts the staff made to make their family members comfortable.
WHAT STAFF SAY
All nine employees of Decision Point Center polled to date by Rehabs.com offered highly positive feedback. Many emphasized significant changes and improvements, including reviving outdoor and holistic activities, which had not been prioritized prior to 2016. Four Indeed reviews also tended to focus on management and programming changes as positive aspects of the facility.
The Decision Point Center website lists a few insurance plans that are accepted in-network at the time of this writing, including TRICARE, Humana, and Viant. The facility also works with several other insurances (including BCBS, UnitedHealthcare, and MultiPlan), employee assistance programs, and tribal plans.
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