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The BridgeWay

21 Bridgeway Road, North Little Rock, Arkansas, 72113
Located in Little Rock, Arkansas, The BridgeWay offers residential and intensive outpatient treatment for psychiatric disorders, behavioral health issues, and drug and alcohol addiction. Dedicated to addressing the emotional, behavioral and addictive issues that can disrupt and damage lives, the facility provides children, adolescents and adults with a safe and structured environment for healing. The BridgeWay links caring professionals with people in need so that they may reconnect with family, friends and employers, and live richer, more manageable lives.

Facility Highlights

  • Detoxification
  • Case Management
  • Special Education

Specialization

  • Intensive Outpatient (IOP)

    Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.
  • Dual Diagnosis/ Co-Occurring Disorders Treatment

    These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.

Facility Settings

  • Wilderness

Treatment Center Links

Rehabs 360 Guide

ABOUT THE BRIDGEWAY

Located in Little Rock, Ark., the BridgeWay provides a full continuum of treatment services for individuals struggling with behavioral health concerns, substance misuse, and co-occurring disorders. Both inpatient and outpatient care are available, and the center offers specialized services for children, adolescents, adults, and seniors. Medically managed detox is also offered on-site.

TREATMENT & ASSESSMENT

Prior to admission, each client undergoes an assessment to determine the most appropriate level of treatment. Those who require medical attention for symptoms of withdrawal may begin their treatment with a period of medically managed detox. Once stabilized, clients may transition to the center’s inpatient program.

Inpatient clients receive additional assessments, including physical and psychiatric evaluations. Medication management is provided as needed while clients participate in educational workshops, individual counseling, group therapy, and family counseling. Treatment draws upon both the 12-step model and SMART Recovery and utilizes a variety of modalities, including electroconvulsive therapy (ECT), recreational therapy, pet-assisted therapy, art therapy, and yoga. The duration of treatment is short-term.

The BridgeWay’s outpatient program, which combines education and counseling, is offered at a variety of levels, including partial hospitalization program (PHP), intensive outpatient program (IOP), and standard outpatient (OP). According to a 2017 SAMHSA survey, IOP is offered by 45.8 percent of rehabs in Arkansas, while PHP is offered by 20.3 percent.

PHP consists of six-hour sessions every day for one to four weeks. IOP has both daytime and evening tracks and typically consists of four-hour sessions four or five days per week for up to six weeks. Standard OP treatment is tailored to each individual client’s needs.

STAFF CREDENTIALS

According to the center’s website, The BridgeWay’s treatment team includes physicians, psychiatrists, child psychiatrists, nurses, case managers, social workers, and other mental health professionals. The BridgeWay is certified by the Joint Commission, a certification held by 17.8 percent of rehabs in Arkansas.

ACCOMMODATIONS & AMENITIES

According to The BridgeWay’s website, the center’s campus is “quiet” and “cozy,” and the treatment environment is hospital-like. The center’s adult inpatient unit can house up to 14 individuals at a time. Clients live in shared bedrooms.

WHAT ALUMNI SAY

At the time of this writing, Rehabs.com has received feedback from over 15 alumni, most of whom submitted mostly negative reviews. Alumni complained about everything from the “outdated” and “uncomfortable” facility to the “insensitive” staff and “inefficient” programming. Ratings received from four alumni reflected these sentiments.

Cleanliness: 2.8/5
Staff Experience and Training: 2.5/5

“They herd people into a large room to watch television all day. Low quality. Did NOT recieve the help 1 needed,” one anonymous reviewer wrote in a representative review.“It's dirty is like a prison,” wrote D. in another.

Other granular metrics rated by alumni, such as holistic offerings, exercise and leisure options, and counseling options, also received negative ratings.

Holistic Offerings: 1.5/5
Exercise and Leisure: 1.5/5
Counseling Options: 1.8/5

Feedback on third-party review sites was more mixed. On Google, more than 60 reviewers contributed to an average rating of 2.7 out of five stars.[1] Meanwhile, reviews on the facility's official Facebook page, which staff may manage, yielded a slightly more positive average rating of 3.6 out of five stars.[2]

WHAT FRIENDS & FAMILY SAY

The five loved ones polled by Rehabs.com at the time of this writing were highly critical. Reviewers found the center’s programming to be ineffective and the staff’s communication inconsistent. “Promises made pre-admission turned into ‘We never said that’ once admitted before release,” G.B. wrote in a representative review.

Additionally, some loved ones characterized the center as being too focused on money. “They are a place that just churns them in and out and makes miracle cures in however long your insurance will pay for you to be there,” one anonymous reviewer wrote.

FINANCING

According to the facility’s website, The BridgeWay offers self-pay options and accepts most insurances and managed care plans, as well as Private Option, TRICARE, Medicare, and Medicaid for children and adolescents. Additionally, the facility provides financial counseling for clients and their families. The six individuals surveyed by Rehabs.com to date gave low ratings for the center's cost.

Affordability: 1.8/5

[1] GoogleReviews
[2] https://www.facebook.com/pg/thebridgewayarkansas/reviews/?ref=page_internal

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