ABOUT RESTORE HEALTH & WELLNESS
Surrounded by the palm trees and mountains of greater Los Angeles, Restore Health & Wellness is a luxury treatment center that offers one of California's just 440 (33.6 percent) long-term residential programs. The facility also offers a partial hospitalization program (PHP), as well as a “step-down” intensive outpatient program (IOP) for adults struggling with chemical dependency.
A programming track for individuals struggling with co-occurring mental health disorders is also available, placing the facility among the 720 (54.9 percent) treatment centers in the state with this offering. In addition, Restore is one of the state's 197 (15 percent) non-hospital treatment centers where medical detox services are provided on-site.
TREATMENT & ASSESSMENT
The treatment process at Restore Health & Wellness begins with an initial psychiatric and behavioral assessment. Clients begin treatment in the detox program if needed. Otherwise, clients move to the residential program, which combines therapy with sober living training. Clients’ schedules are heavily structured by their counselors to ensure that they receive the best service possible and to limit distractions.
During residential treatment, which may last between 45 and 90 days, clients participate in group counseling, one-on-one therapy sessions, and family therapy. If applicable, pharmacological interventions may be made available, including opiate replacement, Antabuse, and benzodiazepines.
Restore’s programming consists of a structured schedule of evidence-based psychotherapy, including cognitive behavioral therapy (CBT), moral reconation therapy (MRT), and motivational interviewing. Clients also attend peer support groups, such as 12-Step or SMART Recovery.
During residential treatment, clients also have access to a range of on-site holistic treatments, including art, exercise, and nutritional therapies, acupuncture, chiropractic sessions, therapeutic massages, and guided yoga. In addition, clients participate in bi-weekly volunteer work and regular recreational outings, such as hiking excursions, trips to the beach, and bowling.
Clients transitioning out of treatment may move to the intensive outpatient program, which meets several times per week. Clients continue their group involvement while working with counselors to establish sober living habits in a new environment.
Restore boasts a staff-to-client ratio of 6:1, and the treatment team is comprised of two board-certified psychiatrists, licensed therapists, a licensed family and marriage therapist, and a case manager. The facility also employs an on-site chef and fitness trainer. The facility maintains its JCAHO certification, and all staff members are accredited accordingly. The seven Rehabs.com survey respondents polled on the matter to date shared favorable reviews about the staff.
Staff Experience and Training: 4.7/5
ACCOMMODATIONS & AMENITIES
Restore Health & Wellness’s luxurious facility consists of two mansions located on two acres of land in an upscale residential neighborhood. Clients share spacious bedrooms with up to four double beds, though double-occupancy and private rooms are available.
The facility’s expansive grounds feature an on-site pool, as well as tennis, basketball, and volleyball courts. The facility also features an indoor and outdoor kitchen, large dining hall, outside lounging areas, and covered patios. The facility is supervised by a 24-hour clinical staff. To date, the seven Rehabs.com survey respondents awarded high ratings for the center's accommodations.
Facility Cleanliness and Upkeep: 4.3/5
WHAT ALUMNI SAY
The six alumni to provide feedback to Rehabs.com at the time of this writing shared generally positive experiences. The five alumni polled by Rehabs.com on the metrics praised the amount of counseling options and reported a high likeliness to recommend the facility to others. Alumni also appreciated the amount of exercise and leisure activities.
Likelihood to Recommend: 4.8/5
Counseling Options: 4.6/5
Exercise and Leisure Activities: 4/5
In commentary, several alumni praised the program’s strong treatment offerings. “There are not many, if any, facilities where you will receive as much one-on-one care as you will with Restore,” D.D. wrote. Alumni Donny appreciated the focus on clinical offerings, writing: “Restore is first and foremost a strong clinical care facility, focusing on therapeutic strategies above all else.”
The facility’s staff also received positive feedback from alumni, who described staff as caring and qualified. “Amazing people who work there who truly care. Compassion for the client,” T.F. wrote. Alum A.P. added, “The combination of the very talented therapy staff and the understanding from the staff that are in recovery made for an amazing treatment experience.”
Although the majority of alumni were satisfied with their experience, alum Dennis gave only one out of five stars for treatment effectiveness, accommodations, and meals. He wrote that what was advertised was not accurate and described the accommodations as “old run down mansions.” In addition, most alumni polled on the matter gave more moderate ratings for the amount of family participation and holistic offerings.
Holistic Offerings: 3.6/5
Family Participation: 3.4/5
On Google, the facility earned an average of 4.7 out of five stars from 40 reviewers to date. Alumni complimented the “amazing” staff and the high quality facility. In a representative review, alum Bekki wrote, “Amazing facility. Fantastic staff. Incredible recovery...They teach you new skills to keep addiction at bay and help you to regain control of your life. Worth it.” Former client L.B. echoed, "The staff truly care about their clients," and D.P. concluded, " I would recommend restore to any one that is dealing with addiction, the owners and the staff there are amazing."
On its official Facebook page, which the facility can manage, Restore Health & Wellness Center received 4.8 out of five stars from 33 reviews at the time of this writing. Alumni praised the staff and the effectiveness of the treatment program. Many claimed that it was the “best decision” they ever made. In a representative review, alum D.L. wrote, “My experience was amazing the staff where always there when I needed them and they always understood where I was coming from I spent 45 days there and it was the best decision I've ever made for myself.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing, the two reviews from loved ones were polarized. One family member, William, gave five out of five stars for treatment effectiveness, accommodations, and the staff's level of training and experience, as well as four stars for family participation. “Residence is wonderful Very qualified clinicians,” William wrote, adding, “My brother was in treatment at Restore and is still doing great.” However, another loved one, Lynn, had the opposite experience. “They took my son into detox, and he had an awful experience,” she wrote.
WHAT STAFF SAY
The single staff reviewer polled by Rehabs.com to date gave five out of five-star ratings for treatment effectiveness, counseling options, and ability to treat co-occurring disorders. “Extremely accommodating staff that are able to thoroughly help explain and guide loved ones through the process of getting the help they need,” the staff member wrote.
According to its website, Restore Health & Wellness accepts most major insurance providers, including Cigna, Humana, BlueCross BlueShield, and United Healthcare, among others. Self-pay through checks and major credit cards is also available. Seven Rehabs.com survey respondents to date provided positive feedback regarding the facility's costs.
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