ABOUT CASA PALMERA
Casa Palmera in Del Mar, Calif. provides residential, intensive outpatient (IOP), and partial hospitalization (PHP) treatment for those struggling with substance abuse, eating disorders, and co-occurring mental health disorders. Detoxification is not offered on-site, though the facility does offer specialized program tracks for professional pilots and active-duty military and veterans.
TREATMENT & ASSESSMENT
Treatment begins with a comprehensive assessment used to develop individualized treatment plans, and a clinical dietitian creates individualized meal plans for each resident. Each specialized treatment program is planned to address specific concerns, such as eating disorders, trauma, mood disorders, substance abuse, etc.
Casa Palmera offers residential treatment that lasts a minimum of 30 days, though 60- and 90-day programs are available. In California, the facility is among the 33.6 percent of non-hospital facilities offering long-term residential treatment.
To treat its clientele, the center blends evidence-based treatment options, such as individual and group counseling, with holistic programming like art therapy, acupuncture, and massage therapy. Only 8.2 percent of facilities in the state offer acupuncture treatment.
The facility’s intensive outpatient program (IOP) meets three days a week, Monday through Friday, and Casa Palmera also offers a partial hospitalization program (PHP) that meets five days per week. In addition, Casa Palmera offers a free, weekly continuing care group for alumni up to one year.
Casa Palmera’s treatment team is led by a medical director and includes psychiatrists, a clinical director, licensed care coordinators, discharge coordinators, a family program coordinator, and admissions coordinators. Nursing is offered 24/7. The center also employs a clinical nutritionist, chef, acupuncturist, yoga instructor, and registered dietitian.
Casa Palmera is among the 27.9 percent of facilities in California with a CARF accreditation. To date, the four individuals polled by Rehabs.com on the matter appreciate the aptitude of staff.
Staff Experience and Training: 4/5
ACCOMMODATIONS & AMENITIES
Casa Palmera is set on a five-acre campus just two miles away from the Pacific Ocean. The facility features open green spaces, gardens, and koi pond, offering scenic background for walking and hiking. Clients sleep in private room or a semi-private rooms that are cleaned by housekeepers.
Clients also regularly engage in beach excursions, participate in yoga lessons, and can enjoy an on-site fitness center with a climbing wall. To date, the four individuals polled by Rehabs.com on the matter praised the quality of the facilities.
Cleanliness and Upkeep: 4.5/5
WHAT ALUMNI SAY
The three alumni polled by Rehabs.com to date gave Casa Palmera mixed reviews — particularly regarding staff. One anonymous reviewer called staff “real professionals” and gave the staff’s overall level of training and experience perfect five out of five star ratings. However, the other alum surveyed, S.B., wrote: “The nursing staff is short staffed and always mixed up with your meds or dr appts or things you need… They were nice but they didn't help.” S.B. indicated that they wouldn’t recommend the facility with two out of five stars but called the facility “nice” and “very clean.”
On Google, 34 reviewers to date gave the facility 3.9 out of five stars. Most reviewers praised the facility, but individuals were divided on staff competency. "Casa Palmera changed my life," wrote A.D. in a review representative of positive sentiment. "Casa welcomed me with open arms. The therapists, doctors, nurses, techs, and other staff were all so amazing."
WHAT FRIENDS & FAMILY SAY
The two loved ones polled by Rehabs.com to date gave Casa Palmera positive feedback, with both indicating that they’d recommend the facility to others. Both gave four- or five out of five-star ratings for the facility’s holistic options, cleanliness, family involvement, and staff competency. One anonymous reviewer felt that Casa Palmera was a “beautiful site to rehab” and offered “life changing” treatment, while the other loved one described staff as “very helpful.”
WHAT STAFF SAY
Though no current or former staff members have been surveyed by Rehabs.com to date, ten reviewers gave the facility an average rating of 2.5 out of five stars on Glassdoor . Some employees reported an unprofessional work environment and bad communication with upper management.
“Upper management has zero concern about their employees and are extremely invalidating...They make their employees feel incompetent and extremely undervalued,” a former employee criticized. Another staff member added, "No standard training procedures exist for new employees.”
Casa Palmera works with many major insurance providers, including Aetna, Anthem Blue Cross, and United Healthcare. The facility also provides financing through Prosper Healthcare Lending. To date, the three individuals polled on the matter gave ratings of three stars and two four-star ratings for the facility's cost.
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