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American Addiction Centers National Rehabs Directory

Journey Malibu

22516 Carbon Mesa Rd, Malibu, California, 90265
Facility Photo

About Journey Malibu

Journey Malibu provides an extensive range of residential addiction treatment services for chemically dependent men and women struggling with substance abuse. Upon arrival, clients receive an initial psychiatric assessment for chemical and co-occurring mental health disorders. Clients are then provided medical detoxification as needed. Services provided include individualized treatment planning, life and career planning, narrative therapy, strategic addiction family therapy, educational and experiential group therapy, nutritional planning, creative art therapies, somatic experiencing, yoga therapy, 12-Step meetings, medication-assisted recovery, and more.

Facility Location

Treatment Center Details

Service Settings
Treatment Approaches
Payment Accepted
Special Programs
License/Certification
Residential
Outpatient day treatment or partial hospitalization
Intensive outpatient treatment
Regular outpatient treatment
Residential detoxification
Long-term residential
Short-term residential
Cognitive behavioral therapy
Motivational interviewing
Relapse prevention
Trauma-related counseling
12-step facilitation
Private health insurance
Cash or self-payment
Clients with co-occurring mental and substance use disorders
Clients who have experienced trauma
State substance abuse agency
Service Settings
Residential
Outpatient day treatment or partial hospitalization
Intensive outpatient treatment
Regular outpatient treatment
Residential detoxification
Long-term residential
Short-term residential
Treatment Approaches
Cognitive behavioral therapy
Motivational interviewing
Relapse prevention
Trauma-related counseling
12-step facilitation
Payment Accepted
Private health insurance
Cash or self-payment
Special Programs
Clients with co-occurring mental and substance use disorders
Clients who have experienced trauma
License/Certification
State substance abuse agency
Type Of Care
Opioid Medications Used In Treatment
Type Of Opioid Treatment
Pharmacotherapies
Facility Operation
Assessment/Pre Treatment
Transitional Services
Recovery Support Services
Other Services
Detoxification (medical Withdrawal) Services
Education And Counseling Services
Age Groups Accepted
Gender Accepted
Ancillary Services
Show More Treatment Center Details

Patient Reviews

Overall Rating
3.9
(4 reviews)
5
4
3
2
1
  • Accommodations & Amenities
    4.3
  • Treatment Effectiveness
    3.3
  • Meals & Nutrition
    4.3
3.7
CRC
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
Journey Malibu was a great rehab in most senses. The facilities and accommodations while there are top notch. The food was amazing, and the staff was pretty good as well…. BUT, it all ends there: Now with that said, the Business aspect of Journey is the most unprofessional and incompetent company I have ever worked with in my life. I was rushing to get admitted, and we paid in full up front, and were going to bill insurance while then and when completed. When leaving, Journey had a 3rd Party Company who was assisting them with their billing and filing the claims. I had a lot of claims submitted, and 2 of the claims were paid out from the start. The rest of the 10+ claims were all denied, and denied due to not providing all necessary medical documents. I followed up with Journey, and they informed me that there was a 3rd Party that handled their billing at the time. I reached out to this 3rd Party Company, and they immediately told me they no longer worked with Journey, and would not give me an answer as to why. They did however, offer to still assist me in the rest of my billing. They found that the reasons for all the denied claims was due to not providing all necessary medical documents. They attempted to get the medical documents form Journey and assist me in the rest of the billing process, even though they no longer worked with Journey, but Journey was not responsive / ignored requests for my medical records from this company, and due to this they were unable to assist me in the billing. Now I finished up at Journey 18 months ago. I have been trying to get my medical records for the last 12 months. I have spoken directly with the owner, multiple times, and he told me the medical records would be mailed out on multiple occasions. Nothing was ever sent out. I have been calling Journey countless times, just requesting the medical records so I can properly bill insurance, and I always get told I will get a call back or they will send them out, and nothing ever gets completed. Now, I can barely get a response from them. If you call their “business line”, it is disconnected. Real professional for a companies business line that is listed on their own site and countless other sites, to not be working. If you call the intake line and can get someone to pick up, they all also appear to be incompetent and nothing gets accomplished. It’s also funny as I keep hearing from them things like “your insurance is just not going to pay. It’s not our fault” and a lot of similar things. Now why is it then the only 2 claims that were submitted correctly were approved right away? The Kicker: I also work in Reimbursement for Healthcare Insurance, so I know know how to deal with billing with insurance companies, its literally what I do for a living, so I know what the situation is. My insurance company literally just needs the medical records for the dates of the claims that have been denied. For the last 12 months, I have just been trying to get my medical records, and bill the insurance myself, a job which Journey was supposed to have taken care of, but they are too incompetent to even do that. They can’t even perform a task as simple as making copies of documents and mailing them to me. Also, the 2 claims that were approved and paid out, insurance mistakenly set the checks to Journey, twice for that matter, for a total of 4checks. The checks were made out to Journey, and Journey wasn’t even competent enough to deposit checks that were mailed to them in their name. They just sat and went undeposited. If a company isn’t competent enough to deposit checks made out to them, I mean should you really trust such a big thing as recovery with them? Also, when I was there, there were 4 brand new staff members. I thought they may have just been growing. After talking with a few of them and looking back on it, and experiencing Journey first hand, I realized that they cannot keep employees, as employees won’t stay long due to the unprofessionalism. . If you are considering going there, just ask to talk with a few employees and ask them for yourself, and see what responses you get. Just look at other reviews to. You will notice a common theme. As I said before, the Therapy Staff at Journey was top notch while I was there, but don't expect any help when it comes to billing or any office business related functions. Or ecpect them to be any sort of professional.
5.0
Anonymous
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
They have a very comfortable facility, making it easier to relax and feel at ease. The staff is very caring, understanding, and good at open communication regarding all important matters. The price is a little high, but seems worth it. It was very easy to work with the staff, and made me and my family feel more relaxed about everything.
5.0
John
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
Great place to be
2.0
anonymous
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
I don't consider a treatment facility (as they state) that offers massage and yoga and zero meetings can help a client get clean and stay clean!