ABOUT NORTHBOUND TREATMENT SERVICES
Northbound Treatment Services operates three drug and alcohol addiction treatment facilities in Orange County, Calif., one in Newport Beach and two in Costa Mesa. Northbound's facilities offer a full continuum of care, including residential and outpatient treatment as well as medically managed detox for individuals with opioid dependence.
Medical detox, which is offered at 15 percent of residential treatment facilities in California and 15.8 percent in outpatient facilities, takes place at Northbound's oneEIGHTY facility, a dedicated unit that offers psychiatric and psychological support daily. Northbound also operates rehabs in Seattle, Wash., and St. Louis, Mo.
TREATMENT & ASSESSMENT
Treatment is centered around individual therapy and case management, psychiatric evaluations and check-ins, and a therapy model that gives clients more freedom as they progress through the program. Following detox, clients can continue to residential treatment which is offered in separate men’s and women’s facilities, or in a dedicated Christian home.
Programs use evidence-based modalities including eye movement desensitization and reprocessing (EMDR), cognitive behavioral therapy (CBT), the 12 Steps, and dialectical behavior therapy (DBT). Residential treatment also has a focus on physical exercise and assists clients their educational and employment goals.
According to a 2017 SAMHSA study, 46.2 percent of treatment facilities in California offer employment counseling or training for clients. Outpatient options include a partial hospitalization program (PHP) and an intensive outpatient program (IOP).
The organization’s staff includes three MDs, numerous master’s-level therapists, case managers, certified addiction counselors, and a pastoral counselor. To date, the four individuals polled on the matter by Rehabs.com appreciated the staff's aptitude.
Staff Experience and Training: 4/5
Northbound's facilities are among the 13.9 percent of treatment facilities in California to be certified by the Joint Commission.
ACCOMMODATIONS & AMENITIES
Though Northbound's website does not provide any information on the facilities' accommodations and amenities, individuals surveyed by Rehabs.com offered mostly positive feedback on all related categories, including meals and nutrition, cleanliness of facilities, and exercise and leisure options.
Facility Cleanliness and Upkeep: 4.5/5
Exercise & Leisure Activities: 3.5/5
WHAT ALUMNI SAY
The 25 alumni reviews submitted to Rehabs.com to date, were overwhelmingly positive. Reviewers repeatedly praised the organization’s staff, its treatment programs, and the level of comfort they found at the facility. “Staff members are all great people and genuinely care,” alum Nick wrote in a representative review.
Though nearly all feedback was positive, one reviewer criticized the facility's IOP while another criticized the group therapy. Additionally, two alumni that reviewed specific metrics of treatment rated holistic offerings only two out of five stars.
Reviews on secondary review sites were also highly positive. On Google, Northbound's Newport Beach facility received an average 4.5 out of five-star rating based on 15 reviews. On Northbound's official Facebook page, which staff can manage, the organization received an average rating of 4.6 stars based on 56 reviews.
WHAT FRIENDS & FAMILY SAY
Eight loved ones surveyed by Rehabs.com to date, gave mostly positive feedback. Reviewers repeatedly praised the center’s family involvement: “Our family communication was excellent. We received weekly phone calls from his case manager,” K.S.M.M.S. wrote in a representative review. Others held in high regard the quality of treatment. The limited negative feedback tended to focus on a lack of holistic offerings and recreational opportunities.
WHAT STAFF SAY
Of the three staff reviews submitted to Rehabs.com to date, two were very positive and one negative. The positive reviewers stressed how supportive the center is: “I can honestly say the work environment is as supportive and considerat as the treatment services they offer,” wrote M.J.C., who is also an alum of the program, in a representative review.
In contrast, staff member S.M. praised her coworkers but criticized the center’s upper management for not being “supportive to their team.” “Did not instill safety or appreciate the team members,” S.M. added.
According to the organization's website, Northbound accepts most health insurance plans. The four individuals polled by Rehabs.com to date moderately appreciated the facility's cost.
According to the Los Angeles Times, in April of 2018, Costa Mesa council rejected an appeal by Northbound Treatment Services for permits to operate two sober living homes in the community. The permits were rejected due to the proposed location and increasing influx of sober living homes in the community.
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