I will leave a second review because my first one was viewed and never posted. Boy oh boy. My spouse and I found this place online and were so excited by the phenomenal reviews they had! I experienced a miscarriage while my husband was here and no exceptions were made in reference to allowing a phone call as I went through this alone. The patient can’t speak with anyone for a minimum of 14 days. His case manager did call me and update me at one point stating how sweet and kind my husband is and how he would be attending sober living in California following his discharge for about 6 months. I was very surprised, but hadn’t had the chance to speak with my husband yet, and I wanted what he wanted so I accepted this. When I brought it up with him on the phone as soon as we could speak he started crying because he had no idea that this was even an option. It seemed as if my autonomy was stolen from me. He told me he felt his case manager was being inappropriate in their conversations and berating me and our marriage to him. To this day, he still cries over the phone telling me that he has to remain cordial to receive a letter for his court date from the facility. The case manager knows he is not assertive and is using this weakness against him by manipulating him into conversations that lead him to believe it is in his best interest to stay as long as possible in California (even though we live on the East Coast) and he has a wife and son far away. He has told me numerous times he has been honest, compliant, and kind during his time there and the staff has nothing but positive things to say about him. At one point, his case manager told his mother that she would like for my husband to return prior to his discharge date. That if he must return home for his court date, he could come back. My husband told me this was not an option for him. Something rubbed me the wrong way about this. So I called another Nortbbound facility and asked if I was a patient experiencing addiction, if I could return to the facility following a discharge and court date after my 40 days. They told me this was not the primary objective goal of northbound and they want for us, the patients, to excel at home. This lady was changing policies for my husband. I have never written a bad review about anyone before, this place just makes me so upset. The staff is highly skilled in communication so that they can manipulate people like me into thinking we are a part of our loved one’s treatment plans, when really they have meeting behind your back. My husband requested me to be present in his discharge meeting and asked for his mother to not be part of it. The facility then called his mom behind our back, with him stating that he does not wish to have her involvement anymore, and she (my mother in law), contacted me and said she received a call (for the meeting I was supposed to be a part of), saying they wanted her opinion before discharging my spouse. This seems like a HIPAA violation to me. I am a healthcare professional and the way these people have spoken with my spouse disgusts me. I would never share the information that has been shared with my husband, to one of my patients. If you try to leave against medical advice, they will take your phone and wallet until someone calls the police and your items are rightfully returned. This facility has done everything possible to keep my husband as long as they can, without keeping his best interest in mind. I have text message documentation from his case manager that I would be present in a conversation with his lawyer, the clinical staff, and her, and him. He told me every night we talked he wanted me on this call because he struggles with being assertive and that I would be better to speak. His case manager had the entire meeting without me present then told me he would be leaving Sunday. This is after he was told he could leave Friday and I canceled a very costly weekend trip because I thought he’d be returning home. My husband then expressed to me that these people didn’t have me present on the call because they know I would talk him into coming home Friday as opposed to Sunday, and for some reason, his case manager wants my husband there as long as she can talk him into. Keep in mind he was told he will start IOP on Monday. His flight, the earliest available one, will fly in at 10:30pm because of the layover (they all had layovers) and he will be expected to attend IOP with no time to recover from jet lag. There are also inappropriate comments that were made about how she personally recommends he go to a sober living home and not IOP and how he can spend time “in the bedroom” with me during the day. I could never imagine speaking with my patients the way this staff speaks with theirs. I have all of this information because I have listened to hours of my spouse’s pain and hurt over the phone as he tells me he’s stuck at this facility and forced to comply to retrieve a completion letter. The case manager handed my husband her phone number and told him if he needs anything at all to contact her. I trust my spouse but this is an incredibly inappropriate and disgusting move to make on a married man. I cannot bare to hear my husband’s pain any longer. He has been violated by these people, lied to, manipulated, and even had his privacy rights violated. At what point is it acceptable to leave a facility that is bullying you into making decisions that will affect other people, without their input. I have documentation supporting these claims and when my spouse spoke with someone higher up and was told this is a “miscommunication” error I felt baffled. This is clearly not a coincidence or misunderstanding. I would be glad to provide said documentation to Northbound if necessary. I reached out and made so many phone calls during his stay there and received no calls back. This place is ethically, legally, and morally unjust. The feeling that I yearn for is relief. The conversation that I had with my spouse tonight consisted of him telling me the moment he’s in a car on the way to the airport, he will feel so good. So relieved. I’m concerned about him missing his flight because the same case manager tried talking him into returning to the airport an hour later than he had requested. The intentions here are clearly not good. I apologize for the way that my thoughts are scattered in this review, but I find it imperative to leave all pertinent information to anyone looking into becoming a patient here. I will never recommend this program to anyone which is a shame, because the trauma therapist has been exceptional and provided an extra level of care to my husband. Unfortunately not everyone in the healthcare industry or mental health industry has clear and good intentions. Do not let your loved one go here if you would like for them to have power over their recovery. Addiction is an illness that requires support, love, and community. This facility cares about personal business and money. I look forward to my spouse returning home and can’t wait for the moment he is free from Northbound.