Rushford at Middletown

ABOUT RUSHFORD AT MIDDLETOWN

Located in a historic former inn alongside the Connecticut River about 20 minutes south of Hartford, Rushford at Middletown is a substance abuse treatment centers for adults. Operated by the Hartford HealthCare network, this facility offers inpatient residential, partial hospitalization (PHP), and intensive (IOP) outpatient programs. It is among the only 5 percent of inpatient programs in the state.

TREATMENT & ASSESSMENT

According to the facility's website, Rushford’s 42-bed residential treatment center features around-the-clock support from trained health professionals.

In addition to attending on- and off-site 12-step meetings, clients enrolled in Rushford’s gender-specific treatment take part in one-on-one counseling and group and family therapy. Prior to leaving, clients benefit from additional continuing care and discharge plans.

Featuring similar treatment services, a more intermediate residential treatment program (halfway house) works specifically for those transitioning back into the workforce. In the PHP track, designed as an alternative to inpatient care, adults have access to treatment more intensive than that of a traditional outpatient program.

STAFF CREDENTIALS

The center's website notes Hartford HealthCare is led by an executive team that includes several medical doctors. To date, 11 individuals polled by Rehabs.com awarded high ratings to this center's staff, but lower ratings to counseling options.

Staff's level of training and experience: 4.2/5 stars
Counseling options: 3/5 stars

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings though the treatment center has 42 beds, marking a greater level of availability than the national average of 18 clients in a residential treatment facility at a given time. The 11 individuals polled by Rehabs.com on the matter gave the facility above-average ratings for its accommodations.

Cleanliness: 3.7/5 stars

WHAT ALUMNI SAY

The more than 15 alumni polled by Rehabs.com at the time of this writing provided mixed feedback.

On the positive end, alumni applauded the great counselors and doctors as well as the welcoming treatment environment. “I was well taken care of, family was included and I got to be heard with judgement,” an anonymous reviewer wrote.

Family Participation: 3.5/5 stars
Connectivity: 3.5/5 stars

Melissa, who came to the facility solely to detox, appreciated that some of the nurses were also in recovery themselves, while a third alum referred to Rushford at Middletown as a “great clean place with many options for aftercare.”

Still, complaints were prominent. Together, the alumni who left negative reviews described a “poorly” run facility (one found the building itself “old” and in “not great condition”) with a staff that were “unapologetic and rude.” Though he admitted to having gained some coping skills, former client Benjamin felt the facility “overwhelmed due to the fact it was a state run program.” C.P., another dissatisfied reviewer, added that it was a waste of time and money. Based on survey results from four of these alumni, extracurricular activities received the lowest ratings.

Holistic offerings: 1.8/5 stars

Five Google users to date provided a high, average rating of 4.2 out of five stars.^[1] "The in patient program is phenomenal and will really give the the tools to lay a solid ground/foundation for your recovery," T.B. representatively wrote.

WHAT FRIENDS & FAMILY SAY

Like alumni, reviews by loved ones were split; four shared positive interactions with the facility, and five had mediocre-to-negative experiences.

Of those polled on the matter, seven loved ones - like alumni - gave low average ratings to extracurricular activities and counseling options.

Holistic offerings: 2.5/5 stars

Despite positive ratings, loved ones reported targeted complaints. Lynn, for example, noted a high staff turnover alongside outdated treatment modalities. Another reviewer, an anonymous sibling of an alum, wrote “staff was not well-trained” and that the facility “discharged my brother too soon,” the latter difficulty apparently arising from the insurance company’s unwillingness to pay.

A third anonymous Rehabs.com survey respondent reported a lack of opportunities to connect with families, a criticism backed up by the anonymous sibling who called the family group night “interesting and fun,” but noted, “Would have liked to see more family engagement opportunities.” Overall, family members and friends tended to agree that they would recommend this facility to others.

Would recommend: 3.6/5

WHAT STAFF SAY

As with alumni and loved ones, the two staff members surveyed by Rehabs.com a the time of this writing shared mixed experiences.

One of these two, a former management professional, expressed concern over how the facility uses admission and discharge criteria, as well as the individualized treatment plans, and aftercare planning. “They have a lack of consistency used for admission and discharge criteria,” she explained.

The other individual, while they claiming to “have not worked there in over 7 years,” referred to the staff as compassionate, but also felt the facility suffered from high turnover rates.

FINANCING

According to the center's website, Rushford at Middletown accepts private insurance plans and offers financial assistance, including some free and discounted care, for the uninsured and under-insured. The 11 Rehabs.com survey respondents to date provided above-average ratings for the center's treatment and programming costs.

Affordability: 3.7/5 stars

^[1] GoogleReviews