ABOUT AWARE RECOVERY CARE HOME BASED ADDICTION TREATMENT IN CONNECTICUT
Headquartered in North Haven, Conn., and serving clients throughout Connecticut and New Hampshire, Aware Recovery Care (ARC) is an evidence-based drug and alcohol addiction rehabilitation program for adults and adolescents. The center is a private, for-profit facility, which make up about eight percent of all treatment facilities in Connecticut. ARC offers a one-year outpatient program. Clients receive treatment in their homes. Clients come from an array of backgrounds, including clients with young family obligations, individuals transitioning out of residential treatment, corporate executives, licensed professionals, and students. Detox is not available.
TREATMENT & ASSESSMENT
ARC treats addiction as a chronic disease needing ongoing, whole-person rehabilitative care. Before beginning a highly-individualized recovery program, each client meets with a staff psychiatrist and undergoes a physical exam at their home. If detox is necessary, the treatment staff provides a referral and manages arrangements.
Over the course of the year that follows, a certified recovery advisor (CRA) meets regularly with the client to coordinate medical assessments, therapies, support group strengthening, and collaboration with existing clinicians. ARC is one of the 185 (88.1 percent) of Connecticut facilities that offer family counseling.
The CRA facilitates a holistic curriculum and is one of the 113 (53.8 percent) of the state’s treatment facilities to use dialectical behavior therapy (DBT). Trauma-related counseling is also a popular treatment method used at ARC.
Holistic and alternative treatment methods are encouraged throughout the treatment process. Clients have access to options like yoga and acupuncture, which is available at only 39 of Connecticut’s treatment facilities. Medication-assisted therapy (MAT) is available for clients that need the assistance of medications to make it through the treatment process. MAT treatments are overseen by qualified medical personnel.
The 12-step process is included in the treatment process as well. The 12-Step program is widely used, including in 70 percent of the state’s treatment facilities, for its spiritual and long-term care components. It is encouraged since clients can use it as a continuing care component long after they finish their primary treatment method.
Monitoring and testing services are both made available to clients. They can choose to opt into random substance use screenings and a GPS tracking system. That way, there is a higher level of accountability while still in treatment.
As clients prepare to transition out of the treatment programs, transition services are made available. Clients work with case managers to develop a continuing care plan that involves counseling and partnerships with community support services. That way, clients are supported throughout the transition and can access services on a periodic basis.
The CRA is trained in understanding several therapeutic modalities. They coordinate sessions with the ARC network of board-certified addiction psychiatrists, master’s level family therapists, registered nurses, case managers, and registered dietitians.
WHAT ALUMNI SAY
At the time of this writing, eight alumni submitted feedback to Rehabs.com about Aware Recovery Care. Six of the reviews were positive, two were negative.
Clients gave positive feedback to ARC for its flexible, highly individualized treatment program and the compassionate, helpful staff. However, alum T.B. did comment on the lack of group therapy, writing: "The facility does not have groups and is only one on one. I don't consider this a weakness, however after being at so many treatment centers I have become accustomed to group therapy." Detailed polling data was collected by Rehabs.com from four alumni.
Holistic Offerings: 4.8/5
Staff Experience and Training: 5/5
In the negative reviews, alumni described “unsupportive and unprofessional” staff members. One alum noted how the program required payment upfront and refused to refund it.
Third-party sites yield mostly positive ratings. On Google, Aware Recovery Care has three five out of five star reviews to date. The only individual to leave commentary praised the overall program and staff. On Yelp, ARC has one one-star review and five five-star reviews that are not currently recommended. While five individuals praised the program, one found them to be "unsupportive and unprofessional."
WHAT FRIENDS & FAMILY SAY
Three loved ones of ARC alumni also provided strong feedback. One loved one polled by Rehabs.com to date gave five out of five stars to seven of 15 evaluated metrics, including the staff's level of experience and counseling options.
WHAT STAFF SAY
At this time of writing, two staff members gave positive feedback for ARC. One anonymous staff member polled by Rehabs.com to date rated ARC a five out of five stars in professionalism, counseling options, and cleanliness. The former loved one turned staff member wrote: "my husband was able to learn to be comfortable in the home and in the environment that he was told to stay away from - and now he is back and the entire family has learned to be a supportive system rather than something that adds to the chaos."
"There are many paths to recovery, and we explore all paths in order to help our clients, and families," wrote staff member Tracy.
On Indeed, Aware Recovery Care earned an average rating of 4.2 out of five stars from six reviews at the time of this writing. Despite criticism that the company is “somewhat sloppy” due to its rapid expansion, most of the reviewers described the treatment as “Innovative,” “incredible,” and “amazing.”
Anthem Blue Cross Blue Shield of Connecticut and New Hampshire cover treatment in-network. Several other private insurance plans are also accepted. Clients may self-pay, and the staff will assist in connections with recommended lender programs.
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