ABOUT MCCALL CENTER FOR BEHAVIORAL HEALTH – THE MCCALL HOUSE
Based in the northwest Connecticut town of Torrington, the McCall Center for Behavioral Health is a private nonprofit agency that offers intervention, prevention, and recovery services for individuals struggling with substance use and co-occurring mental health disorders.
McCall House offers long-term, intermediate residential care with an emphasis on transitioning into living in recovery outside of treatment. Also operated by McCall in Torrington are a short-term residential rehab called Carnes Weeks Center and outpatient programming.
TREATMENT & ASSESSMENT
Treatment at the McCall Center for Behavioral Health McCall House is designed to support individuals who have completed a more intensive treatment program, such as detox or short-term residential rehab. Clients can arrange an appointment for a counselor-led assessment, from which they will collaborate to develop a personalized treatment plan.
The program at McCall House is described on the center’s website as structured, research-based, and nurturing. Residents are introduced to a 12-step program along with other support and relapse prevention resources. Treatment modalities involve individual and group counseling utilizing motivational interviewing and cognitive behavioral therapy (CBT). The facility also offers adventure-based therapeutic activities.
In addition to vocational counseling, McCall House residents benefit from the center’s community collaboration through connections with local employers, healthcare providers, and housing programs. This facility is among the 39 percent of Connecticut’s 210 treatment facilities to provide employment counseling and training.
McCall Center for Behavioral Health employs a psychiatrist, master’s-level social workers, and certified addictions counselors.
ACCOMMODATIONS & AMENITIES
McCall House is a multi-story home with a large covered porch in a residential neighborhood. According to the facility’s website, residents participate in recreational activity and receive nutritional counseling. Of the four individuals polled by Rehabs.com on accommodations, two gave highly favorable feedback, one moderate, and one low ratings concerning accommodations.
Facility Cleanliness and Upkeep: 3.3/5
Exercise and Leisure Offerings: 3/5
WHAT ALUMNI SAY
The two former clients polled by Rehabs.com provided contrasting feedback for McCall Center for Behavioral Health and McCall House. One awarded four or five out of five stars and one gave one-star ratings for most metrics measured, including family participation, counseling options, the staff’s level of training and experience, and the affordability of treatment. Both alumni agreed on low ratings for holistic offerings. The positive alum cited counselors as a facility strength, describing the staff as encouraging and supportive and the treatment as individualized and thorough.
The agency had an average of 4.4 out of five stars based on eight ratings on Google. Reviews on Google for McCall (none specifying which particular facility) also tended to highlight the staff. One alum wrote that staff was “unjudging in a time when you need understanding.” Another wrote that “the staff is so down-to-earth and make you feel like there is hope!”
Both reviews for McCall Center services on the agency’s official Facebook page (which its staff may monitor) were also overall positive. One highlighted collaboration between staff and clients and one expressed appreciation for gender-specific groups, but disappointment in pharmacy and reception services.
WHAT FRIENDS & FAMILY SAY
At the time of this writing, Rehabs.com has received feedback for McCall Center for Behavioral Health from two loved ones. Both gave generally favorable feedback and would recommend the facility to others, with the caveat that one reported having limited familiarity. They rated several aspects of McCall three and five stars, respectively, including family participation, affordability, and the staff’s level of training and experience. Holistic offerings received three and four stars.
WHAT STAFF SAY
The one McCall Center employee polled by Rehabs.com would recommend the facility, citing “quality of care” and “putting a patient’s needs first” as strengths. Three individuals also gave overall positive feedback on Indeed; two staffers described comfortable coworker relationships, suggesting a supportive rehab environment.
McCall Center for Behavioral Health’s McCall House is partially funded by the state of Connecticut. According to the facility’s website, payment plans, discounts, and a sliding fee scale are available to eligible clients**. The center also works with several insurance companies.
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