ABOUT WELLNESS RESOURCE CENTER
Situated in the beachfront community of Boca Raton, Fla., Wellness Resource Center offers a phase-based, residential treatment program designed for adults seeking treatment for chemical dependency and co-occurring disorders. The abstinence-based program also offers specialized services for individuals with substance abuse disorders and autism spectrum disorders. Although the Wellness Resource Center does not provide detox, clients may be referred to non-affiliated detox partners in the area.
TREATMENT & ASSESSMENT
To form an individualized treatment plan, clients participate in an initial substance abuse and psychiatric assessment. Once the admissions process is complete, clients are enrolled in the residential program if appropriate.
Wellness Resource Center’s residential program is divided into three phases. During the first phase, a partial hospitalization program (PHP), clients adhere to a structured schedule of educational and therapeutic programming. While residing in community housing, clients attend the day program from 9 a.m. to 5 p.m., five days per week.
Along with a 12-Step introduction, which includes nightly meetings, clients participate in individual and group psychotherapy, experiential therapy, and gender-specific groups. The 12-Step program is used in up to 48 percent of facilities in the U.S..
Clients may also participate in equine therapy, and family involvement is highly encouraged. Through the facility’s Family Program, loved ones are invited to attend psychoeducational seminars held bi-monthly and participate in family counseling on an as-needed basis.
Lasting between 30 and 60 days, Phase Two offers clients more freedom, as individuals transition from the day program to outpatient services. While continuing to reside in community housing, clients attend up to nine hours of weekly programming and receive case management. During Phase Two, clients are expected to seek full-time employment.
The optional Phase Three includes transitioning into an associated sober living facility, where clients continue to receive ongoing support, drug testing, and a level of supervision. The overall length of treatment makes Wellness Resource Center one of Florida’s 146 long-term facilities.
Wellness Resource Center employs a multidisciplinary team of qualified clinicians, master’s level therapists, and certified addiction counselors. The facility also employs specialists with focus areas in dialectical behavioral therapy, trauma, and relapse prevention. It is among the 28 percent of CARF-accredited facilities in Florida. Of the nearly two dozen individuals polled by Rehabs.com to date, the four individuals polled on the matter generally approved of staff.
Staff Experience and Training: 3.8/5
ACCOMMODATIONS & AMENITIES
Wellness Resource Center’s 30-bed living community is comprised of apartment-like complexes surrounding a central outdoor pool with lounging areas. Residences feature well-appointed communal areas and full kitchens. During Phase Two, clients may begin using personal cell phones and have access to computers. While residing in the community, clients perform their own grocery shopping and enjoy access to a nearby gym. The four individuals polled on the matter overall approved of the facilities, though felt exercise and leisure activities could improve.
Facility Cleanliness and Upkeep: 3.8/5
Exercise and Leisure Activities: 3.3./5
WHAT ALUMNI SAY
At the time of this writing, the 16 alumni who provided feedback about the Wellness Resource Center gave polarized opinions. While one alum, Fred, offered four out of five stars for the facility's ability to treat co-occurring disorders and the amount of family participation, the other alum gave one-star ratings for each of these metrics. Also offering four stars for the staff's experience and training, alum Fred wrote: "Many of the lay staff are in AA/NA. There is plenty of structure and accountability."
Of the negative reviews, alumni described the facility as a “snake pit” that’s “very run down on the outside and much smaller than what is shown on the internet.” However, positive reviewers identified that the program was staffed with “strong therapists” and was effective. In a positive review, one alum wrote how it’s a “good facility that needs a lot of improvement.”
One alum noted that the residences and treatment center were at two different locations, stating that time was wasted shuttling back and forth. Although he stated he wasn’t sure the facility was a good fit for his diagnosis of depression, he said, "I believe they helped me."
Secondary sources revealed overall positive opinions. On Google, 40 reviewers gave the Wellness Resource Center an average rating of four out of five stars to date. Feedback was generally positive, with positive feedback about the “dual diagnosis” focus, success stories of long-term sobriety, and professional staff. One alum wrote about the interdisciplinary staff which included a “therapist, a trauma therapist, a nutritionist, spiritual teachers.”
On Yelp, out of the 26 reviews, only six were negative. Among the 15 "recommended reviews," individuals gave the facility an average rating of four out of five stars.   One reviewer indicated that the program “tackled issues like eating disorders, anxiety, and depression which is not addressed at typical treatment centers.” On YellowPages.com, Wellness Resource Center earned an average of 4.5 out of five stars. Alumni provided positive feedback about the “tools, living skills and lessons” they learned in treatment.
On Facebook, which the facility can manage, Wellness Resource Center has an average rating of 4.2 out of five stars from 17 reviews. One reviewer wrote how it is “an OUTPATIENT treatment center despite the way that they present themselves. They are misleading in their billing practices and take advantage of people in vulnerable situations.” Another wrote how the “Staff is very unprofessional and only care about the money.” However, the rest of the feedback is largely positive, indicating that clients learned “how to cope with negative emotions.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing, the four loved ones polled by Rehabs.com gave positive feedback. Both positive reviewers strongly agreed that Wellness Resource Center was adequately equipped to treat co-occurring disorders and strongly agreed that facility staff were experienced and well-trained, giving five stars for each metric.
An anonymous parent of a client noted that the facility staff members are strict, but dedicated and caring. Another reviewer felt that a strength of the facility was their ability to help dually diagnosed patients, though felt that the facility could be more hands-on.
However, one parent described the facility as “sideways, crooked and extremely unprofessional” after the loved one “overheard her say that we (my sister and I) were Brats, and we were going to KILL my mother and let her go back downhill.” The other loved one, Erin, wrote about how the facility’s poor billing practices and how she felt mislead, writing: “Why in the world would I sent my son all the way to Florida for outpatient treatment and then pay $7,500/mo. for him to share an apartment with 3 other men?”
WHAT STAFF SAY
At the time of this writing, two staff members polled by Rehabs.com gave positive feedback. Both staff members gave five out of five stars for treatment effectiveness. "Many of the treatment team have worked at Wellness for many years,” one staff member wrote.
Wellness Resource Center is one of Florida’s 493 facilities that work with numerous major insurance providers, including Aetna, Cigna, MHNet Behavioral Health, ValueOptions, and United Healthcare. The facility may also provide financial assistance (under 60 percent of covered costs) for qualified clientele. The four individuals polled on the matter gave neutral opinions concerning the facility's cost.
Wellness Resource Center is focused on helping the community improve its resources for seeking treatment. This includes providing training opportunities for counselors. The facility routinely helps other counselors by hosting seminars that focus on changing topics in the industry.
 Google Reviews
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