ABOUT 12 KEYS REHAB
A member of the JourneyPure network of substance abuse and mental health treatment facilities throughout the southeast region, 12 Keys Rehab is located in the coastal community of Jensen Beach, Fla. The center provides residential treatment for men and women struggling with substance abuse and those with co-occurring conditions. It also offers detoxification services on-site, as well as partial hospitalization (PHP) and intensive outpatient programming (IOP).
Within the state, 12 Keys is among 10.9 percent of substance abuse treatment facilities that provide residential, non-hospital detoxification and among 29.2 percent that offer either short- or long-term residential treatment in a non-hospital setting.
TREATMENT & ASSESSMENT
At 12 Keys, all clients undergo an initial assessment to determine their level of care and treatment plan. The center provides emergency detoxification for clients who need these services, including medication-assisted detox.
The facility uses evidence-based practices, including cognitive behavioral therapy, motivational interviewing, and eye movement desensitization and reprocessing (EMDR). All levels of treatment include an introduction to the 12-Step and individual, group, and family counseling.
Residential clients may choose from 30-, 60-, or 90-day tracks. The PHP, also known as “day rehab,” operates as a highly structured program five to seven days a week for several hours. The IOP lasts about eight weeks on average. An executive rehabilitation program provides confidential treatment for working professionals. Within the state, 12 Keys is among 24.6 percent of substance abuse treatment facilities that offer a PHP and among 43 percent with an IOP.
Before discharge, clinicians create individualized aftercare plans for program graduates and provide ongoing support for both alumni and their loved ones.
Within the state of Florida, 12 Keys is among 36.1 percent of substance abuse treatment facilities that are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). The center, a member of the National Association of Addiction Treatment Providers, has a low staff-to-client ratio of 1:5 and employs a medical doctor and addiction counselors. Many staff members are also in recovery. To date, the 23 individuals polled by Rehabs.com on the matter praised the aptitude of staff members.
Staff Experience and Training: 4.5/5
ACCOMMODATIONS & AMENITIES
Residential clients live in a large house or smaller cottages nestled across the 10-acre waterfront property with a dock and pool. The location lends itself to outdoor pursuits, such as swimming, kayaking, fishing, and paddle boarding. In addition, clients take regular day trips, go horseback riding on the beach, and work with a personal trainer. Residents have private or shared bedrooms, receive nutritious daily meals, and have access to personal cell phones and computers. To date, the 23 individuals polled by Rehabs.com on the matter appreciated the quality of facilities.
Facility Cleanliness and Upkeep: 4.2/5
WHAT ALUMNI SAY
To date, some 30 former clients submitted highly favorable feedback about 12 Keys to Rehabs.com. Many credited their experience with saving their life and receiving abundant caring and concern that fostered their recovery. Reviewers used superlatives to describe the staff, such as “great,” “amazing,” and ”incredible.” They also praised the individualized process, 12-step program, varied recreational activities, and delicious and plentiful food.
In a representative review, one anonymous alum wrote: “12 Keys is not only a center that focuses on rehabilitating people in the most spiritual ways possible, but it is a place and an environment that truly shows compassion, love, and understanding” and added: “To whomever has the privilege to go there, just know that you will be loved, and people will see you and hear your voice.” The seven alumni who responded to a Rehabs.com poll provided more detailed impressions regarding the facility.
Family Participation: 4.9/5
Likelihood to Recommend: 4.9/5
Counseling Options: 4/5
Isolated criticism concerned close quarters, lack of outside fellowship meetings, and priority on money.
At the time of this writing, on secondary sites, 12 Keys Rehab received mixed coverage: 4.1 out of five stars based on 39 reviews on Google and four-star and one-star rating on Yelp.   On the whole, numerous reviewers thanked the facility for saving their life as well as supporting them on the path to sobriety, especially after failed attempts.
In a representative review, Erik wrote: “I came to 12 keys a broken man with no clue how I would ever stop using drugs and alcohol. The caring staff did give me a answer and a way to stay clean and sober." Reviewers also acknowledged the spiritual side of treatment, such as Danny, who wrote: “12 Keys Rehab provided me guidance toward developing an understanding of drug and alcohol addiction, knowledge of the 12 Steps, and most significantly the importance of a relationship with my Higher Power.”
A small segment of reviewers regarded the program as ineffective such as Bonnie, who wrote on Yelp: “Not equipped to deal with even the most anticipated addict behavior.”
WHAT FRIENDS & FAMILY SAY
The 17 friends and family members to date who submitted reviews of 12 Keys Rehab offered very positive impressions. They appreciated the effective results achieved there, often after their loved ones had attended other programs.”
In a representative review, one parent wrote: “My son attended 12 keys rehab in Jensen beach recently and this facility is incredible! As this was not his first treatment center I had something to compare with.This place was a Godsend for him as it was not your typical rehab facility that is only worried about pleasing the insurance companies and packing as many people as they can.”
Many praised the effective communication throughout the client’s recovery, friendly atmosphere, and caring staff. The 14 reviewers who participated in the Rehabs.com poll provided more detailed views of the facility.:
Likelihood to Recommend: 4.3/5
Connectivity/Visitor Policy: 4/5
Family Participation: 4/5
Conversely, some complained about lack of communication and of participation in the client’s treatment, as well as a perceived hyper-focus on money and insurance.
WHAT STAFF SAY
At the time of this writing, two staff members provided mainly favorable feedback about 12 Keys Rehab to Rehabs.com. They both awarded top five-star ratings to several metrics, including connectivity/visitor policy, counseling options, likelihood to recommend, and staff experience and training. R.W. considered treatment for co-occurring disorders and trauma as a strength of the facility. However, H.M., who reported a lack of resources, wrote: “Techs do family sessions -staff does not have proper work experience-hired right out of that rehab. The property was pretty but staff and management were not that great.”
According to its website, 12 Keys Rehab accepts most insurance plans, including those from Aetna, Beacon, ComPsych, and United Healthcare. To date, the 23 individuals polled on the facility's cost by Rehabs.com offered overall positive ratings.
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