ABOUT HAYMARKET CENTER
Haymarket Center, founded in 1975, is one of the largest facilities in Chicago, Ill. dedicated to helping those seeking treatment for substance abuse. The facility serves up to 18,000 men, women, and children each year. Haymarket offers a full range of services, including residential, outpatient, detox and over 30 specialized programs.
TREATMENT & ASSESSMENT
The treatment process at the Haymarket Center begins with a comprehensive assessment. Most facilities in the United States use a similar process to identify the needs of each client and to tailor services to their needs. Once complete, clients are enrolled in the appropriate program at one of the Haymarket’s facilities.
The treatment process is heavily based on 12-Step, which is used in up to 83% of treatment facilities in the U.S.. The Haymarket Center offers one of the 59 long-term, non-hospital treatment programs in the state, with residential programs lasting more than 60 days.
While in treatment, clients are encouraged to participate in religious activities. The facility hosts religious groups to facilitate spiritual rehabilitation for residents. However, religious service participation is optional for all clients.
During their stay, clients work with case managers to develop treatment plans and facilitate a variety of treatment and education options. Clients also have access to assistance with job searches and finding permanent housing.
Haymarket Center’s staff includes medical and counseling professionals such as social workers, counselors, and family therapists. The medically-monitored detox facilities employ a psychiatric team and 24-hour nursing coverage. The facility also has a 14-member Board of Directors with extensive credentials and varied backgrounds. It is a part of the 29% of treatment facilities in the U.S. accredited by CARF.
ACCOMMODATIONS & AMENITIES
To better serve their surrounding community, Haymarket Center is one of the 325 facilities in the state to offer services in other languages. Services are available in English, Spanish, and Polish. Smoking is allowed on-site, and cell phone use is limited. Visitation is arranged individually between the client and his or her counselor, and in terms of food, clients receive three meals per day in the cafeteria.
Living arrangements depend on the program. Most programs, such as the residential program for women, the integrated care program, and the rapid stabilization program, have 16 beds. The residential program for men can house up to 24 men at a time. To date, the 12 individuals polled by Rehabs.com on the matter generally approved of the facilities' cleanliness and upkeep.
Facility Cleanliness and Upkeep: 3.7/5
WHAT ALUMNI SAY
At the time of this writing, Rehabs.com has received feedback from nine alumni of the Haymarket Center. The feedback was extremely mixed, with the facility receiving both one and five out of five-star reviews. Some former clients could not have been happier with their experience, while others voiced disappointments with some aspects of the treatment program.
Feedback about the staff ranged from the positive to the negative. One alum noted “they could have been more professional.” And an anonymous alum wrote: “This place is a joke.” Also, even the survey respondents who gave high scores for treatment effectiveness mentioned that there was not much family participation available. However, even amongst negative reviews, alumni generally indicated that the treatment was affordable.
Staff Experience and Training: 3/5
Family Participation: 2.4/5
On Google, the Haymarket Center earned an average rating of 3.3 out of five stars from 40 reviews to date. Feedback is heavily divided about the staff and the effectiveness of the program. Alumni described the staff as “unprofessional,” while others felt staff was dedicated.
On Yelp, the single review to date was five out of five stars. It is a fairly promotional review. However, it does highlight that there is security on-side and that it “does not have the features of a five star hotel.”
On Facebook, where the facility can manage its page, the Haymarket Center has a 4.2 out of five star rating from 94 people. The reviews were also revealed divided opinions about the staff. “The staff is very helpful and experienced,” one representative reviewer wrote, while alum Donnie felt he was “treated very badly for being Gay.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing, Rehabs.com has received feedback from five loved ones about the Haymarket Center. The feedback was mixed. Some gave stellar ratings and praised the ease of entry, but voiced complaints in regards to their specific programming and the quality of food.
Overall, loved ones identified the facility’s holistic offerings and treatment options as opportunities for improvement. “It had room to except patients,” an anonymous loved one said, “but limited knowledge of progressive treatment options.”
Loved ones generally expressed dissatisfaction with the amount of family participation available. Loved one T.R. added: “Plain no visitations was harsh. A lot of the day was watching sobriety video groups…” However, most of the loved ones thought the staff at the facility was good.. “The counselors are really involved,” one loved one wrote.
Staff Experience and Training: 3.8/5
Family Participation: 2.6/5
Holistic Offerings: 2.2/5
WHAT STAFF SAY
At the time of this writing, one staff member has provided feedback about the Haymarket Center to Rehabs.com. The feedback was overwhelmingly positive, with five out of five stars given to the facility for its affordability, level of family participation, staff availability, and exercise and leisure opportunities.
On Glassdoor, the Haymarket Center received an average of 2.9 out of five stars from 28 reviews to date. Many recent reviews described how “A great deal of change occurring in a small window is creating growing pains” for the company. Former employees write about how the facility is “Severely understaffed.”
On Indeed, 77 reviewers gave an average rating of 3.6 out of five stars. While former interns described it as a “Great Learning experience.” The negative reviews indicated that despite the lack of advancement and the stress, they “loved working with the clients that come there for help.”
The Haymarket Center is among Illinois’ 270 facilities that provide treatment at no cost for clients who cannot pay. The facility also accepts a range of private insurance plans, including Aetna, Blue Cross Blue Shield, Cenpatico, CountyCare, Harmony, Illini Care, Meridian, and Molina Health. For clients who are underinsured or uninsured, The Haymarket Center has sliding fee scales based on income as well as connections with other funding options.
The Haymarket Center is focused on helping to form the future of addiction treatment by working with the community and lawmakers to change how addiction is handled in the U.S. The facility hosted a conference with Senator Dick Durbin to discuss the changes to the nation’s drug enforcement policies. The bipartisan plan that he worked on includes many of the suggestions of industry-leading organizations to help the country find a way to effectively address the growing opioid epidemic.
 Google Reviews
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