ABOUT MOUNDRIDGE VALLEY HOPE
Founded in Kansas in 1967, Valley Hope now operates addiction treatment facilities in seven states: Arizona, Colorado, Kansas, Missouri, Nebraska, Oklahoma, and Texas. The Moundridge facility, opened in 2010 near Wichita, Kan., offers medically monitored detox, residential treatment, and continuing care for adults. Within the state, Valley Hope at Moundridge is one of 14 substance abuse treatment facilities that provides residential, non-hospital detoxification.
TREATMENT & ASSESSMENT
According to the center’s website, the length of treatment varies depending on the client’s needs, however, the residential program typically lasts 30 days and consists of 40 hours of programming per week. Treatment is customized and utilizes a combination of education about the nature of disease and addiction, individual and group counseling, family programming, spiritual counseling, and aftercare planning. It also is highly based on the 12-Steps. In Kansas, the center is among 11 percent of substance abuse treatment centers that provide short-term, non-hospital residential care.
Family involvement is encouraged in the treatment process. In addition, on the last Friday of the month, the facility holds a Renewal Day with a Hurdles group for alumni to share their experiences with each other and with current clients, followed by other activities. After treatment program ends, the facility recommends continuing care, which involves one hour-long group session per week. .
Valley Hope is one of 21 substance abuse treatment facilities accredited by the Joint Commission in Kansas. The staff at Moundridge includes state-certified and licensed clinicians, but the organization does not provide any further information about staff credentials.
ACCOMMODATIONS & AMENITIES
Moundridge Valley Hope, located 40 miles northwest of Wichita, has 50 beds for clients. Photos posted on the facility’s website show a large complex on attractively landscaped grounds with onsite parking and common living areas with comfortable, simple décor. Tours of the treatment center are available upon request. To date, the 10 individuals polled on the matter appreciated the cleanliness of the facilities.
Facility Cleanliness and Upkeep: 4.4/5
WHAT ALUMNI SAY
Of the 18 alumni surveyed by Rehabs.com at the time of this writing, the largest segment submitted favorable feedback about Moundridge Valley Hope: 10 positive, four mixed, and four negative. As such, most offered high praise for staff and treatment methods, as well as recommended the program and facility.“Valley Hope will give anyone who wants to recover from alcohol and drugs the tools and the motivation to so,” while alum wrote, while another alum, who had struggled with addiction for 35 years, added: “I am a privileged addict to have been able to attend Md Ridge…”
The four alumni who processed a further series of evaluated metrics offered more detailed impressions of their experience, which overall was positive:
Connectivity and Visitor Policy: 3.8/5
Holistic Offerings: 3.5/5
However, a total of eight alumni were neutral or more critical of the facility. Some criticized the high cost of treatment, lack of knowledgeable staff, and the program.“Substandard treatment approach. Only uses the 12 steps which you can learn for free atAA. Nothing for dual diagnosis,” one alum wrote. Several others complained about lack of amenities and strict rules.
On secondary sites, the center received mostly positive coverage to date: 3.7 out of five stars based on six reviews on Google; and 4.3 stars based on 48 reviews on Facebook, which the organization can manage.   Most of those who rated the facility and posted comments were overwhelmingly satisfied with their experience.
C.S. on Google wrote: “Excellent treatment facility. It saved my life. They know how to break you down for a reason. My life did a 180 for the better,” which was echoed by G.H. on Facebook: “If it weren’t for Valley Hope I would not be alive right now..." Conversely, in isolated critical comments, individuals claimed rude behavior, feeling unwelcome, and lack of communication.
WHAT FRIENDS & FAMILY SAY
At the time of this writing, six loved ones polled by Rehabs.com provided mostly positive feedback for Moundridge Valley Hope: four highly favorable reviews and two negative. Many commended the caring and knowledgeable staff. “Great staff that have sincere desires to help the whole family heal. As a family member of the addict, my needs and concerns were met,” a loved one wrote. Echoing that sentiment, another loved one added: “Valley Hope really gave our family some insight into the issues one of our family members was facing.”
Of this group of reviewers, the five who processed a series of evaluated metrics offered more detailed impressions:
Likelihood to recommend: 4.8/5
Staff Experience and Training: 4.6/5
Family Participation: 4.4/5
Of the reviewers who had critical views of the facility, one loved one wrote: “This was one of the worst places to send someone with addiction problems. ... I have no idea how they call themselves a treatment center.” Another loved one added: “It was a free for all when it came to talking about drugs, alcohol and sex. I would never recommend this place to anyone.”
According to its website, Valley Hope accepts most forms of private insurance, such as Blue Cross Blue Shield of Kansas, Magellan, Humana, and Multiplan, as well as self-payment. There also are discounted treatment programs if the client agrees to enroll without the use of health insurance. To date, the nine individuals polled on the matter were generally satisfied with the facility's cost.
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