ABOUT TOWNSEND OUTPATIENT ADDICTION TREATMENT CENTER, METAIRIE
Townsend Outpatient Addiction Treatment Center in Metairie, La., provides outpatient treatment for individuals struggling with substance misuse. Treatment options include both standard and intensive outpatient programming (IOP), the latter of which is offered by about 51 percent of rehabs in Louisiana. Additionally, medical detoxification is offered. The center is also one of the 54 (39.7 percent) of Louisiana treatment centers that provide treatment for compulsive gambling.
The facility, located seven miles outside of New Orleans, is part of the Louisiana-based Townsend healthcare network, which also operates outpatient centers in Baton Rouge, Lafayette, Lake Charles, Covington, Houma, and New Orleans. The New Orleans location also offers residential care.
TREATMENT & ASSESSMENT
Townsend of Metaire begins treatment with a substance misuse assessment that is used to develop an individualized treatment plan. Townsend works to identify the cause of addiction through cognitive testing, as well as address physical symptoms by utilizing medication-assisted treatment (MAT) in the form of Suboxone and naltrexone.
During treatment, clients will participate in group and individual therapy and educational classes on substance misuse. Day and evening meetings are available. The facility also encourages family participation during treatment and offers a weekly family night.
Townsend of Metairie employs a team of psychiatrists, substance abuse counselors, and case managers.
WHAT ALUMNI SAY
C.V.D., the lone alum surveyed by Rehabs.com to date gave a scathing review of the facility. C.V.D. criticized the lack of aftercare and complained of an unexpected $2,000 bill. They added: "The lack of genuine care and concern from this facility is appalling since it is considered as a treatment center to help those in need."
On Townsend's official Facebook page, which staff may manage, the organization as a whole holds a middling rating of 3.4 out of five stars as of this writing. Reviews, however, were not necessarily specific to the location in Metairie.
On the negative end of the review spectrum, alum Michelle wrote in representative commentary: "This place is a terrible scam and will just get you addicted to another drug. Do yourself a favor and don't go here." On the positive end, Brittini wrote: "I highly recommend it is an awesome place I attend now and there amazing."
WHAT FRIENDS & FAMILY SAY
The sole loved one, M.C.P., surveyed by Rehabs.com at this time of writing gave a positive review with perfect five-star ratings for Metairie’s treatment effectiveness, overall quality of staff and counseling, and cleanliness of the facility. “The entire person was treated, body, mind, spirit,” they wrote.
As of this writing, there was a single loved one on Facebook who left a highly negative review. "They charged us $1000 and didn't even finish my husband's treatment," the reviewer, Jessica, wrote.
Townsend of Metairie is one of the 91 (66.9 percent) of Louisiana treatment centers that accept private health insurance. The center provides financial assistance to qualifying individuals.
As of January 28, 2019, all Townsend facilities are no longer owned and operated by American Addiction Centers (AAC). They are now a part of Avenues Recovery Centers.
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