ABOUT TOWNSEND OUTPATIENT ADDICTION TREATMENT CENTER, NEW ORLEANS
One of eight facilities in the Louisiana-based Townsend Recovery Centers network, Townsend Outpatient Addiction Treatment Center of New Orleans provides adult men and women struggling with chemical dependency and co-occurring disorders outpatient services, including an intensive outpatient program (IOP) and medical detox.
According to a 2017 SAMHSA survey, 50.7 percent of Louisiana treatment centers offer IOP, while 14 percent offer detox in an outpatient setting. In addition to other outpatient facilities located throughout southern Louisiana, Townsend also operates a residential facility in New Orleans.
TREATMENT & ASSESSMENT
According to the center’s website, clients meet with a clinician upon admission for a substance abuse assessment to create an individualized plan of care. The New Orleans location holds both day and evening sessions to accommodate various client schedules.
Townsend’s treatment approach is designed to address the neurobiological factors of addiction, namely the effect of substances or behaviors on the brain’s reward centers. The program also offers genetic testing to further investigate what may make a client more susceptible to addiction.
Throughout treatment, clients attend group counseling sessions and educational classes on substance misuse. Family participation is highly recommended, as the program holds a family night each week.
Clients recovering from opioids may receive medication-assisted therapy (such as Suboxone, which is offered by about 25 percent of Louisiana treatment facilities) to help alleviate withdrawal symptoms. Townsend treatment centers also offer access to additional outside AA/NA groups and fitness instruction. The facility also offers ongoing, specialized support for those with a chronic disease, according to the program’s website.
The center’s website states the New Orleans staffs a team of psychiatrists, licensed professional counselors, and case managers. The center also employs phlebotomists to facilitate genetic testing.
WHAT ALUMNI SAY
The single alum surveyed by Rehabs.com to date, A.G., was quite critical. A.G. called Townsend “by far the biggest scam treatment center ever,” adding: “They teach you nothing about recovery...This is not a good place for someone trying to get sober.”
Secondary sites yield mixed ratings. On the facility's Facebook page, which it may manage, Townsend Recovery Centers has an average rating of 3.4 out of five stars from 32 reviewers. Those who left commentary mostly gave negative reviews; several reviewers complained that the program was expensive and had dishonest billing practices. "They neglected to tell me the new doctor was 'out of network'. Here I am years later, paying a collection for $570," Sterling wrote in a representative review.
WHAT FRIENDS & FAMILY SAY
Of two loved ones surveyed by Rehabs.com to date, one gave mostly positive feedback, while the other offered negative opinions. The positive reviewer gave four out of five stars to most metrics evaluated, including counseling options available, the staff’s level of training and experience, and family participation. “I think it's a good 'In and out" facility,' they wrote. “I wouldn't recommend it for long term stay. I wish they were well equipped for long-term. It's a great facility for short term.”
The other loved one, C.M., wrote of their daughter's experience, "You are put on other DRUGS to control your addiction. It is my understanding this is to be short term. This was not the case. As long as you go and pay they continue to give you Suboxone which you become addicted to."
According to its website, Townsend of New Orleans accepts private insurance to cover the cost of treatment. Patients are responsible for co-payments and deductibles, and financing may be available for those who qualify.
As of January 28, 2019, all Townsend facilities are no longer owned and operated by American Addiction Centers (AAC). They are now a part of Avenues Recovery Centers.
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