Lahey Health Behavioral Services

ABOUT LAHEY HEALTH BEHAVIORAL SERVICES

Lahey Health Behavioral Services is a healthcare network that provides a comprehensive array of behavioral health services at more than a dozen locations across Boston's North Shore. Services include inpatient and outpatient addiction treatment, as well as psychiatric care, outreach counseling, and children, youth, and family programs.

Lahey's Danvers, Mass. location offers a variety of outpatient addiction treatment programs, as well as detox, methadone maintenance, and short-term inpatient stabilization. The location also offers a dual diagnosis rehab residence for adolescent boys.

TREATMENT & ASSESSMENT

Individuals struggling with substance misuse, including alcohol, opiates, or benzodiazepines, may undergo medically monitored detoxification while participating in psychoeducational group sessions and 12-step meetings through a dedicated detox center. Upon completion, clients receive referrals for next steps in recovery.

Following detox services, residents may be referred to the facility's outpatient program, where clients may participate in pet, recreational, and music therapies, as well as in counseling sessions, emotion management groups, and workshops on 12-step practices.

The outpatient methadone clinic offers maintenance dosing, wellness education, individual and group counseling, and family therapy. Additionally, the facility offers an array of lab work and testing services, including screening for HIV, a service offered by 40.2 percent of rehabs in Massachusetts.

The Danvers-based youth day school and residential facility hosts a 90-day program for adolescent boys struggling with substance misuse and co-occurring disorders. Along with academic instruction, residence may participate in counseling sessions, educational classes on substance abuse and mental health disorders, and therapeutic recreation. Medication management may also be incorporated, as indicated.

STAFF CREDENTIALS

The leadership at Lahey Health Behavioral Services includes medical doctors, master’s level health services administrators, licensed mental health and substance abuse counselors, and master’s level registered nurses. The 10 individuals polled by Rehabs.com to date concerning the staff gave mixed opinions concerning their effectiveness.

Staff Experience and Training: 2.9/5

ACCOMMODATIONS & AMENITIES

Many of the Danvers-based programs are located on a common campus, which includes a 50-bed adult detox unit and a 15-bed residential rehab for youth. Some outpatient services provide transportation to clients, and many services are available in other commonly spoken languages in the area such as Khmer and Spanish. The nine individuals polled by Rehabs.com on the matter felt the upkeep of the facilities could improve.

Cleanliness: 2.3/5

WHAT ALUMNI SAY

Reviews from 12 alumni surveyed by Rehabs.com to date were mixed. Opinions regarding the staff, in particular, tended to differ significantly. One alum wrote, "they have people that work there that are in recovery themselves and the understand what your going through." Conversely, alum J.P. wrote that the staff "tend to...mingle together in a back office and have little client paitient counseling." Seven alumni provided mixed ratings concerning the facility's counseling option and family participation, as well as reported a lack of holistic treatments.

Counseling Options: 3/5
Family Participation: 2.3/5
Holistic Offerings: 1.5/5

WHAT FRIENDS & FAMILY SAY

The six loved ones polled by Rehabs.com to date provided mixed to negative reviews. Two mentioned the short length of stay in crisis stabilization as a weakness, while several also criticized the facility's staff. Concurring with a common alumni opinion, D.B. wrote: “We need more educated people more recovering addicts who know the real game and struggles.” More granular categories evaluated by three loved ones tended to receive neutral ratings, offering between two and three stars for counseling options, family participation, and exercise and leisure options.

However, despite the overall negative commentary, two thirds of the loved ones indicated that they would recommend the facility when asked. More positive commentary focused not so much on the facility's effectiveness, but on its availability as a crisis center.

WHAT STAFF SAY

Rehabs.com has not yet received any feedback from staff members. However, on Glassdoor, 110 reviews from former and current employees of Lahey Health Behavioral Services or its previously distinct agencies were mixed, indicated by an average rating of 3.1 out of five stars. ^[1] The accumulated ratings suggested an obsession on numbers by the upper management, and a lack of clinical background. However, staffers did praised the work environment and their colleagues.

FINANCING

Lahey programs differ in cost and financial arrangements, but most accept major insurance plans, self-pay, and Medicaid. A sliding fee scale is available for many services, as well. The youth residential program is funded by the state. According to a 2017 SAMHSA survey, 74.9 percent of rehabs in Massachusetts accept Medicaid, 72.1 percent accept private insurance, and 53.6 percent offer a sliding fee scale. To date, the seven individuals polled on the matter generally appreciated the facility's cost.

Affordability: 3.7/5

^[1] https://www.glassdoor.com/Reviews/Lahey-Health-Behavioral-Services-Reviews-E690601.htm#