ABOUT GOOD SAMARITAN MEDICAL CENTER — NORCAP LODGE
Operated by the Good Samaritan Medical Center, a full-service Catholic hospital in nearby Brockton, Mass., NORCAP Lodge is one of 161 treatment centers in Massachusetts to offer residential treatment to adults seeking treatment for substance use disorder. The facility also offers intensive outpatient (IOP) programs is one of the 11 facilities in Massachusetts to provide medical detox. NORCAP Lodge is located in a wooded setting off I-95, two miles south of Foxboro town center and 30 miles southwest of Boston.
TREATMENT & ASSESSMENT
Clients may be admitted 24 hours a day. Provided that there is a bed available, clients are admitted no more than 24 hours after they first make contact.
Treatment is based on the 12-Steps, which is only used in 70.4% of Massachusetts facilities. There are daily Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) meetings on-site. The program also uses individual and group counseling, with a focus on relapse prevention, and provides intensive case management services and skills workshops. Clients may also seek out spiritual counseling from the facility’s clergy.
The center provides family meetings, to ensure a supportive home environment for its newly sober clients, and provides discharge and aftercare planning, ensuring clients leave with a plan for maintaining their sobriety.
An intensive outpatient program (IOP) offers the same modalities as residential treatment, including education on addiction recovery skills and referrals to community resources. The IOP last four weeks,, and meets on Monday, Wednesday, and Friday evenings. Intake to the IOP (as well as detox and residential care) is conducted on a rolling basis.
The staff is led by an M.D. and includes two nurse practitioners, two case managers, six substance use disorder counselors, eight mental health associates, and six triage/clinical evaluators. NORCAP is among the 28.2 percent of facilities in the state accredited by the Joint Commission. To date, the eight individuals polled on the matter by Rehabs.com praised the aptitude of staff.
Staff Experience and Training: 4.5/5
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings. To date, the eight individuals polled on the matter by Rehabs.com generally appreciated the facility's upkeep.
WHAT ALUMNI SAY
The more than a dozen alumni reviews submitted to Rehabs.com to date were mostly positive. The reviewers repeatedly provided positive feedback about the staff. “Absolutely amazing staff all around! Made me as comfortable as possible which makes it that much easier to stay & continue my journey of recovery,” Marie wrote, and Rose echoed this sentiment by writing, “The place was crazy at first. I was very frightened of it all, the staff quickly changed that by helping me calm down.”
However, most alumni gave the facility relatively lower ratings for its accommodations, meals, exercise opportunities, and holistic offerings. For example, if they gave five out of five stars for staff support or treatment effectiveness, they would only provide a two- or three-star rating for these categories. Reviewers also repeatedly criticized the food, and one former client referred to the accommodations as a "dungeon like dump."
On Google, the facility earned 3.1 out of five stars from 24 reviews to date. Alum William wrote, “This place was very helpful for my recovery....me and my wife are very grateteful....the staff was very helpful and don't treat you like a scumbag junky.“ Two dissatisfied users commented on poor customer service, however.
WHAT FRIENDS & FAMILY SAY
The two loved ones who provided feedback to date gave mediocre reviews. One loved one gave the center four out of five stars for its treatment effectiveness, and provided no additional comments. The other gave the facility high, five out of five-star ratings for treatment effectiveness, family participation, cleanliness, affordability, and the admissions and discharge procedures.
Neither of these two loved ones were particularly pleased with the facility’s accommodations and meals, and one reviewer wrote that the facility's weakness was "mediocre food."
Reviews from loved ones on Yelp were mixed, where one parent gave five out of five stars, and one nephew gave just one star. This parent of a former client praised the compassionate staff, whereas the negative reviewer complained of poor customer service.
WHAT STAFF SAY
At the time of this writing, two staffers provided feedback about NORCAP. One review was positive, and one was mixed. One staffer wrote about the “professional staff” and the “effective” program. The other staff member wrote how the “Food was horrible” and gave three out of five stars for affordability and experience of the staff.
The program accepts most private insurances, as well as Medicaid and Medicare. CiteHealth indicates that state insurance is also accepted. To date, the four individuals polled on the matter by Rehabs.com offered mixed opinions concerning cost.
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