ABOUT CLEANSLATE CENTERS – WEST SPRINGFIELD
CleanSlate Centers is a multistate network of treatment facilities that specialize in treating opioid addiction and other addictions through treatment utilizing medication-assisted treatment (MAT). Founded in 2009, CleanSlate now operates 38 locations across eight states and Washington, DC. This center, located in West Springfield, Mass., offers outpatient care for adults and seniors.
TREATMENT & ASSESSMENT
Treatment is carried out on an appointment basis. Depending on the client’s insurance, a referral from a primary care physician might be required before treatment can begin. Treatment begins with an intake appointment that includes a medical exam and a medical and drug abuse history, all of which is used to determine the most appropriate approach to treatment. Treatment typically starts the day after the intake appointment.
CleanSlate offers Suboxone and Vivitrol treatment for opioid dependency, and Vivitrol treatment for alcoholism**. CleanSlate is one of only 48 treatment facilities (13.5 percent) in Massachusetts to provide outpatient-based, medical detoxification.
The organization also frequently treats clients with multiple addictions, including addictions to other substances. Although CleanSlate does not offer counseling services, all clients are required to attend counseling while receiving their medications through other facilities. Staff can refer clients to appropriate counseling services in the area.
Treatment programs are led by physicians who are licensed to prescribe Suboxone and other medications. According to the organization's website, in 2012, CleanSlate became the first-ever recipient of the SAMHSA (Substance Abuse and Mental Health Services Administration) Science and Service Award for office-based opioid treatment.
WHAT ALUMNI SAY
At the time of this writing, nine alumni polled by Rehabs.com gave mixed reviews that skewed negative; two gave positive reviews, two gave neutral reviews, while five gave negative reviews.
Most negative reviewers cited the staff, in particular, as one of the facility's major weaknesses. Even alumni who gave neutral or positive reviews highlighted CleanSlate's poor prescription services, with many citing difficult time frames for pick-ups and frequent miscommunication.
Alum Christopher wrote: "I can't be successful in a program that doesnt provide the needed levels of care and professionalism to stay on track with medication dosing, staying clean due to not having medication ever on time." The facility responded to one critical review, citing legal difficulties and client overload as obstacles.
Feedback on secondary review sites was also mixed. On Google, 15 reviewers to date gave an average rating of 3.1 out of five stars. While several alumni echoed the criticisms of poor communication between staff and clients, the others felt that the program was fair and effective.
Ratings on CleanSlate's Facebook page were slightly higher, with an average rating of 3.8 out of five stars based on 10 reviews from alumni. However, these reviews were not specific to the West Springfield, Mass., location. CleanSlate staff may manage reviews on the facility’s official Facebook page. The West Springfield facility received a single one-star review on Yelp in which the alum especially criticized the staff.
WHAT STAFF SAY
While Rehabs.com has not received any feedback from staff members at the time of this writing, CleanSlate Centers as a whole organization received 16 reviews from employees on Glassdoor. With an average rating of 3.4 out of five stars, the reviewers repeatedly praised the organization’s mission. "The providers, for the most part, really are there to help patients get back on track," wrote one anonymous current employee.
The centers accept Medicaid and Medicare as well as most private insurance policies, including Aetna, Blue Cross Blue Shield, Cigna, Humana, and United. Financial assistance covering less than 60 percent of the cost of treatment is available for qualifying clients. The organization pledges to establish payment plans if and when clients are unable to afford their copays.
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