Harbor Oaks Hospital

ABOUT HARBOR OAKS HOSPITAL

Harbor Oaks Hospital in New Baltimore, Mich., offers residential and outpatient rehabilitation services for individuals of all ages who are seeking treatment for substance use or psychiatric disorders. Medically monitored detox and dual diagnosis treatment are also available.

TREATMENT & ASSESSMENT

Harbor Oaks Hospital uses both traditional and holistic methods to treat its patients. The treatment process begins with a comprehensive assessment to determine each client’s needs. Initial assessments are available on a 24-hour walk-in or appointment basis, and clients should expect to meet with a medical doctor within their first day.

Several levels of treatment are offered, including inpatient care focused on addiction or mental health treatment. The hospital also offers an intensive outpatient program (IOP) for chemical dependency, which meets three afternoons a week for 12 weeks, as well as a partial hospitalization program (PHP) that focuses on psychiatric care.

All programs involve individual and group counseling sessions, which utilize a range of evidence-based modalities, including cognitive behavioral therapy (CBT) and motivational interviewing. Substance abuse-related treatment also incorporates The Hazelden Curriculum and 12-step fellowship into programming.

Clients may also participate in art therapy, recreational activities, pet therapy, as well as attend mental health and addiction education classes. Family counseling is also incorporating into treatment, and medication management is available for clients struggling with a primary or co-occurring mental health concern.

STAFF CREDENTIALS

Among Harbor Oaks Hospital's treatment team are psychiatric nurses, medical doctors, master's-level therapists, substance abuse counselors, psychiatrists, child psychologists, social workers, and behavioral health technicians. Harbor Oaks Hospital is accredited by the Joint Commission.

ACCOMMODATIONS & AMENITIES

Facility website photographs of the 30-bed hospital depicted a clinical setting. Residential clients share bedrooms furnished with twin beds. Some group and waiting areas have access to natural lighting. There is a small recreation room and a gym with a small basketball court and space for practicing yoga. Smoking is allowed in a designated outdoor area.

WHAT ALUMNI SAY

At the time of this writing, 31 alumni provided feedback about their experience at Harbor Oaks Hospital, which was extremely mixed. However, it should be noted that the more recent alumni feedback tended to be more positive. Concerning its treatment effectiveness, alumni described the program as offering “good support,” teaching “good coping skills,” and “accountable.” Many reviewers also indicated that they achieved sobriety through the program.

However, one alum indicated that the “food was really salty and the beds were not comfy,” while another former patient felt the “environment could be more welcoming.” Some reviewers thought the staff was rude and “unattentive.”

On Google, Harbor Oaks Hospital earned an average rating of 2.5 out of five stars from 88 reviews to date.^[1] Many of the reviews depicted some serious concerns with treatment, including alumni who characterized their experiences as a “nightmare” and leaving “worse now than before.”

Of the seven reviews on Yelp, six are one out of five-star reviews with one five-star rating.. ^{[2] [3]} Like on Google, reviewers described the poor conditions of the hospital, and several reviewers noted how the facility and the “staff refused to comply with ADA regulations.”

WHAT FRIENDS & FAMILY SAY

At the time of this writing, three of five reviews by loved ones about Harbor Oaks Hospital to Rehabs.com shared concerns about the quality and quantity of therapy and the disengagement of staff. One loved one characterized the staff as accountable, while nevertheless writing that they "could be more welcoming." Another positive reviewer wrote that staff were well-trained and informed. However, the most recent review described the facility as a “Very prison-like environment.”

WHAT STAFF SAY

The sole employee polled by Rehabs.com to date had positive opinions concerning the facility, offering perfect five-star ratings for the hospital's ability to resolve conflict, the safety of the facility, and the effectiveness of lead counselors. "Best job I ever had," the employee wrote.

On Indeed, Harbor Oaks Hospital received an average rating of three out of five stars from 33 reviews, at the time of this writing.^[4] The experience of the staff members seemed to vary based on their department and role. For instance, a former Intake Manager described the facility as a “Wonderful place to work.” However, many behavioral health associates felt that they were “not compensated adequately” and that the “managers don't see you as a human, only as a number to meet their matrix.”

On Glassdoor, the facility had an average rating of 2.6 out of five stars based on 21 reviews.^[5] Employees noted “mandatory overtime,” “difficult patients,” and “nonexistent” morale. “Your license is on the line, understaffed, poor patient care due to lack of staff, management does not care,” one employee wrote.

FINANCING

Harbor Oaks accepts many private insurance plans, state-funded insurance like TriCare, Medicaid, and among the 34% of facilities that accepts Medicare. Self-pay options are also accepted.

^[1] GoogleReviews
^[2] https://www.yelp.com/biz/harbor-oaks-hospital-new-baltimore
^[3] https://www.yelp.com/notrecommendedreviews/harbor-oaks-hospital-new-baltimore
^[4] https://www.indeed.com/cmp/Harbor-Oaks-Hospital/reviews
^[5] https://www.glassdoor.com/Reviews/Harbor-Oaks-Hospital-Reviews-E978454.htm