ABOUT PARKWOOD BEHAVIORAL HEALTH SYSTEM IN OLIVE BRANCH, MS
Parkwood Behavioral Health System, located in Olive Branch, Miss. offers residential and outpatient treatment to children, adolescents, and adults struggling with mental health and/or substance abuse. The organization opened its doors in 1987 and is located seven miles outside of Memphis, Tenn. The facility is one of only 26 residential treatment centers in Mississippi.
TREATMENT & ASSESSMENT
To be admitted, clients may call Parkwood Behavioral Health System 24 hours a day to schedule a free assessment. During the initial assessment, clients work with a mental health professional to determine what level of treatment would be most appropriate. The facility offers a wide range of specialized treatment programs, including partial hospitalization program (PHP), an intensive outpatient program (IOP), and residential treatment. The facility is also able to treat clients with a dual diagnosis.
Parkwood’s treatment program follows the 12-Step method and seeks to be “educational, insightful, and experiential.” Throughout treatment, clients receive individual, group, and family therapy as well as attend on-site 12-step meetings and medical education on the disease of addiction. The facility also offers a range non-traditional treatments, including art therapy, pet therapy, yoga, and a relaxation group.
Families are encouraged to participate in the treatment program to educate themselves on their loved one’s goals and needs. The facility also offers educational opportunities for children receiving treatment through Park Academy, a fully accredited, on-campus school.
The treatment team at Parkwood Behavioral Health System includes psychiatrists, nurses, social workers, certified addiction counselors, and recreational therapists. The facility is one of 14 facilities in the state accredited by The Joint Commission. To date, the six individuals polled by Rehabs.com on the matter gave moderate ratings for the facility's staff.
Staff Experience and Training: 3.3/5
ACCOMMODATIONS & AMENITIES
There is currently limited information provided by the facility regarding its living arrangements and related offerings. However, photos on the Parkwood Behavioral Health System website indicateshared dorm-style bedrooms, a gymnasium, several classrooms, and modern bathrooms. The facility does not allow clients to bring any electronics such as cell phones or computers. To date, the six individuals polled by Rehabs.com on the matter offered average ratings for the upkeep of the facility.
WHAT ALUMNI SAY
At time of writing, the four alumni polled by Rehabs.com gave mixed reviews of the facility. One reviewer polled on more granular metrics gave low one-star and two out of five-star ratings for the facility's cleanliness, level of staff support, and both individual and group counseling. However, he did report that the facility provided him with the proper tools to recover. Another alum reported a lack of programming, writing: "You don't get help. All they do is collect your money. Don't go here at all."
However, a positive reviewer gave the facility excellent ratings overall, offering high four and five-star ratings for the same aforementioned metrics. “It only works if you want it to. You have to help yourself with their help,” the alum wrote.
On Google, opinions of the facility were more negative, as 82 reviewers offered the facility an average rating of 2.1 out of five stars. The most common complaints regarding the staff. "Most of the staff were rude and disrespectful. Food is horrible. I suggest that if you are thinking about going there DON'T" wrote J.C. in a representative review.
WHAT FRIENDS & FAMILY SAY
At the time of this writing, the five loved ones polled by Rehabs.com gave mixed reviews, and only two reviewers reported they would recommend Parkwood Behavioral Health System to others. While the loved ones offered moderate ratings for the level of family participation, they offered lower ratings for the facility's counseling options and holistic offerings.
Family Participation: 3.4/5
Counseling Options: 3/5
Holistic Offerings: 2/5
When asked to comment on facility strengths, several loved ones scoffed at the question and indicated they could not think of any strengths. However, others mentioned that the facility had good food and and support staff, and that communication was a strength. When asked to comment on facility weaknesses, two reviewers cited cost, and two reported “everything” as a weakness. One loved one wrote, “Avoid at all cost,” but another wrote, “This facility offers spiritual healing as well as compassionate and caring counselors.”
WHAT STAFF SAY
At the time of this writing, the one staff member polled by Rehabs.com gave glowing ratings for the facility, awarding five stars for the facility's staff experience, likelihood to recommend, and counseling options. When asked about strengths of the facility, she wrote, “Great client care.” She did not share any facility weaknesses, adding, “The staff is caring and makes sure that the proper care is received.”
The cost of treatment at Parkwood Behavioral Health System is not published. However, the facility accepts private insurance plans and Medicare. The facility is one of 45 facilities in the state that accept Medicare. To date, the six individuals polled by Rehabs.com on the matter offered low ratings for the facility's cost.
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