ABOUT NORTHBOUND TREATMENT SERVICES - KIRKWOOD, MO
Northbound Treatment Services in downtown Kirkwood, Mo., a western suburb of St. Louis, offers outpatient care for individuals struggling with substance use disorder. Like 70 percent of Missouri-based facilities, the center can also accommodate those struggling with co-occurring mental health disorders.
Medical detox is not available on-site, but Northbound runs a detox and residential facility in Newport Beach, Calif., as well as another outpatient center in Seattle.
TREATMENT & ASSESSMENT
Northbound Treatment Services follows the disease model of addiction and bases its approach on the 12-step of model of recovery. The center is among the 67.3 percent of Missouri-based facilities that offer an intensive outpatient program (IOP), and standard outpatient care is also available. According to a 2015 profile of the facility, outpatient programming at Northbound St. Louis typically lasts 12 weeks and continues with a year of aftercare.
Clients attend treatment for at least nine hours per week in the IOP and three hours on the standard program. They participate in individual and group therapy and psychoeducation, and their families are invited to attend family therapy, a weekly family support group, and educational sessions. Following completion of the fist phrase, clients have access to a year of aftercare meetings as well as an alumni group and recovery coaching.
The program is run by a licensed clinical social worker who's also a certified alcohol and drug counselor, and at least one member of staff is in recovery. Out of five stars, the two individuals polled by Rehabs.com to date on the level of staff support gave it a two-star and a three-star rating.
WHAT ALUMNI SAY
Northbound St. Louis alumni give mostly positive feedback with some notes of strong complaint: of the eight reviews submitted to Rehabs.com to date, six were positive, two were not.
Positive reviewers described Northbound St. Louis as “an outstanding facility,” and its staff as caring individuals fully capable of both connecting with clients and responding to their issues. “They saved my life, and I’m forever grateful for that... They went above and beyond to help me out," J.H. wrote in a representative comment. “They treat you with respect, tell you the truth, and help you map out a plan for the future,” R.D. added.
But A.A. had problems with the center's staff, writing: “The counselors were nice but weak and bullied by the recruiter into doing things his way." A.A. gave the center just one or two stars in most of the evaluated treatment metrics, including its holistic offerings and the overall quality of its group counseling, and also indicated that the center did not live up to its marketing materials. And fellow alum Bob wrote simply, "weak."
Secondary sites don't currently offer any reviews of the Kirkwood location, but 32 reviewers on Facebook (where the center can curate its own page) have given the organization as a whole a 4.6 out of five-star average rating. The reviewers repeatedly praised the center's facilities and staff: "A great place. Got truly sober here. Helpful staff and nice facilities," Kevin wrote in a typical comment.
WHAT FRIENDS & FAMILY SAY
The two affiliated friends and family members polled by Rehabs.com to date gave polarized feedback. "I frequently refer to the Northbound facility because of the excellent services they provide their patients," wrote A.J., a therapist and loved one of a former client who went to Northbound.
However, loved one J.G wrote: "Get rid of the program director and get some counselors with more backbone and open mind toward alternative treatments." In the opinion that the center pushed the 12-steps too hard and narrowly, J.G. gave the center two stars for its family involvement and addiction treatment and one star for its mental health treatment and leadership.
According to the facility's website, Northbound Treatment Services is among the 71.2 percent of Missouri-based facilities that accept private insurance. The single individual polled by Rehabs.com to date on the center's pricing gave it a three-star rating.
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