CenterPointe Hospital

ABOUT CENTERPOINTE HOSPITAL

Based in St. Charles, Missouri, CenterPointe Hospital offers psychiatric and behavioral health services for adults, families, and adolescents. For individuals struggling with substance use disorder and co-occurring mental health disorders, the center provides residential and outpatient treatment, as well as medically monitored detox services. CenterPointe is one of only six hospital-based substance abuse treatment facilities in Missouri (just two percent of all facilities in the state) to offer medical detox.

TREATMENT & ASSESSMENT

Clients who require stabilization and medical attention for withdrawal symptoms are encouraged to begin treatment with inpatient detox, which typically lasts seven days. During this time, clients remain under the oversight of a physician and receive medical supervision 24 hours a day. Clients are also exposed to 12-step principles and Hazelden’s “Living in Balance” curriculum. Once assessed and stabilized, clients may move on to residential or outpatient treatment.

The hospital’s inpatient program lasts a total of four weeks. Residents follow a highly structured program that is trauma-informed and includes individual and group therapy, as well as on-site 12-step meetings. Educational lectures and workshops cover relapse prevention, coping skills, and mindfulness. Medication management is available, and clients are allotted time for reflection and therapeutic activities.

Outpatient care may be used as a stand-alone or step-down treatment option. CenterPointe offers a partial hospitalization program (PHP) that meets five full days per week, and an intensive outpatient program (IOP) that includes three half-day sessions each week. Weekly aftercare groups are available to all program graduates.

STAFF CREDENTIALS

The facility’s treatment team includes physicians, nurses, social workers, addiction counselors, dieticians, and activity therapists. The five alumni who evaluated the staff rated them highly.

Staff's level of training and experience: 4.2/5 stars

ACCOMMODATIONS & AMENITIES

CenterPointe Hospital can accommodate up to 150 individuals at a time. A brochure for the center indicates that residents share bedrooms with one other client.

WHAT ALUMNI SAY

Of the 15 alumni polled by Rehabs.com to date, eight gave the facility negative reviews, six gave the facility positive reviews, and one gave it a mixed review. Former clients who reported negative experienced described the facility as unhelpful. run-down, and staffed by rude employees. In a review representative of negative feedback, P.H. wrote: "The food is awful, most of the staff are mean, would not suggest this place to any one. They belittle the patients, try to break thier spirit."

Satisfied alumni such as Alexis, on the other hand, reported being helped by CenterPointe's programs. "I would not be here if not for Center Pointe. It's a great facility and now, years later, I'm glad I went," she wrote.

On Google^[1], CenterPoint earned an average rating of 2.7 out of five stars based on 47 reviews. Feedback from former clients was mixed -- some described the facility as helpful and accommodating, while an equal number complained about unprofessional staff, long wait times, and general disorganization. Reviews were also mixed on Facebook^[2], where the hospital received a 3.5 out of five star rating based on the opinions of 12 individuals.”

WHAT FRIENDS & FAMILY SAY

Of the 12 friends and family members polled by Rehabs.com at the time of this writing, six gave CenterPointe negative feedback, five gave the facility positive feedback, and one gave it a mixed review. Those who were satisfied with their experiences found the program’s treatment to be effective and the staff to be helpful. In a review representative of positive feedback, Sue, whose daughter received detox, inpatient, and outpatient treatment, wrote: “She enjoys attending the AA meetings at the hospital now that she's in out patient and she feels nothing but hope and happiness being sober,” Another anonymous loved one described the staff as “helpful and supportive.”

Unhappy loved ones found the facility to be unsanitary and the care lacking. “My son was there for drugs, came out worse than when he went in,” one anonymous loved one wrote in a review representative of negative feedback. Other respondents took issue with what they felt was a lack of adequate communication. “The therapists don't let you know what's going on,” Scott wrote in another representative review.

WHAT STAFF SAY

When asked how likely they were to recommend the facility to others, the one staff member polled by Rehabs.com to date provided a rating of three out of five stars. This respondent gave most evaluated categories, including counseling options and treatment for co-occurring mental health disorders, three-star ratings. “Offers variety of treatment,” they told Rehabs.com.

CenterPoint earned an average rating of 2.4 out of five stars based on 24 current and former employees on Glassdoor^[3].

FINANCING

According to its website, CenterPointe Hospital accepts most major insurance plans, as well as Medicare, Medicaid, and Tricare. In Missouri, CenterPointe Hospital is among the 27 percent to accept Medicare and among the 65 percent to accept Medicaid.

^[1] GoogleReviews
^[2] https://www.facebook.com/pg/centerpointehospital/reviews/?ref=page_internal
^[3] https://www.glassdoor.com/Reviews/CenterPointe-Hospital-Reviews-E292917.htm